# Retino Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Retino Software - reviews, pricing plans, popular comparisons to other Warranty Management products and more.

Source: https://www.capterra.com/p/10003193/Retino

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# 

 Retino Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Retino

## What is Retino?

Retino is a warranty claims and returns management software that helps online merchants streamline the return process. Retino offers an embedded portal where customers can initiate returns or warranty claims, schedule pickups, and track status. The software centralises return data like communication history, refunds, and customer satisfaction ratings to help online retailers optimise the return experience.

## What is Retino used for?

[Warranty Management](https://www.capterra.com/warranty-management-software/)[Returns Management (RMS)](https://www.capterra.com/returns-management-software/)

Overall rating

Based on 15 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€15

Usage Based, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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Our "Best of" badge program showcases products with the highest ratings...

Do you work for Retino?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.retino.com/&name=Retino)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Retino

5.0 (15)

VS.

[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Starting Price

€15

Usage Based, Per Month

Starting Price

$948

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (15)

Ease Of Use

3.5 (115)

Value For Money

4.4 (14)

Value For Money

3.6 (110)

Customer Service

5.0 (14)

Customer Service

3.6 (112)

## Retino alternatives

[5.0 (6)](https://www.capterra.com/p/253580/BidBoxPro/#reviews)

Starting price

Contact vendor for pricing

[4.9 (79)](https://www.capterra.com/p/166909/A1-Tracker/reviews/)

Starting price

$200.00

Per User, Per Month

[4.9 (10)](https://www.capterra.com/p/153078/RenewityRMA/reviews/)

Starting price

$69.00

Per User, Per Month

Highest Rated

[5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/)

Starting price

$0.01

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Case Management

4.9 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Warranty Claims Management

4.9 (7)

42.86% of 7 reviewers that rated this feature as important or highly important

Track, approve or deny warranty requests and manage associated customer communications

Warranty Tracking

5.0 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Track the duration and expiration of warranty as well as any obligations under that warranty

Customizable Branding

4.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Status Tracking

4.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Track the status over time for a request, process, asset, or transaction

Third-Party Integrations

4.8 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Retino 45 features

Define levels of authorization for access to specific files or systems

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Identify and track items using barcode tags or RFID (radio-frequency identification) tags

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Process of submitting and following up on claims with insurance companies

Private online space that lets businesses securely share documents and provide information access to clients

Configure existing workflows to meet your organization's needs

A website or login for customers to access information

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Import and export data to and from software applications

Graphical representation of data

Electronically collect payments for goods or services

Enable the process of exchanging one item for another

Shipping products/goods by land, sea or air

Shipping products/goods by land

Information, data and reports that are being tracked over time

Process of printing custom labels through various methods.

Track orders throughout the fulfillment process

Accept, record, and reconcile financial transactions

Ensure that quality requirements and standards are met across production processes

Receive data and information in real time

Active reporting of data and metrics

Oversee the process of issuing refunds

Arrange for repairs to be performed and track prior repairs to the same item

View and track pertinent metrics to find patterns and gain insights from data

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Track and facilitate returns of products sold

Finding the most optimal routes for drivers based on various factors and constraints

Online portal through which end users can access the system, manage tasks, or obtain information

Manage and track orders being shipped to customers

Track the status over time for a request, process, asset, or transaction

Allow customers/users to submit support queries and service requests

Set up connections to third-party platforms to improve business processes

Track and document the history, application, or location of an item or activity

Review data from past periods to reveal recurring tendencies and predict future performance

Manage and track operations and inventory within warehouses

Track, approve or deny warranty requests and manage associated customer communications

Track the duration and expiration of warranty as well as any obligations under that warranty

Create, design and manage workflows for repetitive tasks

Features

4.6 (15)

4.6

Based on 15 reviews

## Pricing

Value for money

4.4 (14)

Free Trial

Professional Return Management

€15.00

Usage Based,Per Month

It includes:

-   Automatic data collection
-   Multi-language
-   Embedded portal
-   Reverse shipping through Retino contracts
-   Reverse shipping through custom contracts
-   API access
-   Free integration with supported platforms
-   Refunds management
-   Automation rules
-   Insights and analytics

Value for money

4.4 (14)

4.4

Based on 14 reviews

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[

Shopware](https://www.capterra.com/p/145605/Shopware/)[

Lightspeed eCommerce](https://www.capterra.com/p/211850/Lightspeed-eCommerce/)[

TheShop](https://www.capterra.com/p/250228/theshopdev/)

## Support, customer service and training options

Customer Service

5.0 (14)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (14)

5.0

Based on 14 reviews

## User reviews

Overall rating

5.0

Based on 15 reviews

Filter by rating

5(15)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

OP

Ondrej P.

E-commerce manager

Cosmetics

### "Amerigo/Rituals - Reviews"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 15, 2024

The experience has been very positive and I would recommend Retino to all medium and small e-shops. It has made our work much easier.

Pros

Ease of application. Automation of claims.

Cons

I would improve the emails sent to customers graphically and in terms of content.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TG

Tadeas G.

IT

Retail

### "Great solution for online returns"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 13, 2024

It' a great tool for online returns and customer care.

Pros

\- quick support response - clear client - really easy to set up on your website

Cons

\- lack of brand customisation - didn't find any more

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VD

Vaclav D.

Chief Operating Officer

Retail

### "Ultimate all-in-one tool for returns processing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2024

Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it.

Pros

Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support.

Cons

The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EK

Eva K.

Marketing manager

Consumer Goods

### "recommend Retino 100%"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 9, 2024

very satisfied with Retino, makes the process clear and we appreciate we can add remarks for our other colleagues so that anyone can see the status of the return process

Pros

makes the comunication with customers and returne process easy and understandable for all parties

Cons

there is nothing I dislike about Retino

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JP

Jiri P.

CEO

Food & Beverages

### "Kampot.cz experience with Retino"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 9, 2024

Easy and transparent process and overview on cases.

Pros

Absolute comfort with handling cases - for us, but also for customer, what is even more important.

Cons

Comfort - easy to start case, handle it, but also end.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DR

Dalik R.

customer service, reklamation

Sporting Goods

### "good experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 7, 2023

The retino helped us with faster solving customer service.

Pros

the most useful thing is overview of each case. Simple user interface.

Cons

I think that retino is very useful APP for customer service without any missing functions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LM

Lukas M.

Customer service manager

Retail

### "An essential application for every e-shop."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 5, 2023

Deploying Retino to our stores (both online and retail) was a game-changing moment in handling complaints and returns. We operate in 17 markets and with such volume and breadth it was not easy to have an overview of everything.We keep all records in one place and have a clear overview of all cases thanks to advanced dashboards. Everyone involved in reverse logistic works with Retino, from customer service to retail stores to warehouse employees. All communication - internal as well as with customers - is processed in one place, so it is very easy to find your way around and get all necessary information with each case.Automation saves us up to 70% of the time that needs to be devoted on processing the case, so customer service can focus on other activities that support the growth of our business without missing a deadline.Thanks to Retino, 99% of our customers are satisfied with the speed and course of solving their case, and they also have a complete overview of the return/claim process thanks to the customer portal, where they can see the entire history of solving their case.With Retino, you will not only save a lot of time, but also money, and if you use it well, customers will be much more satisfied with your approach.

Pros

Excellent returns and claims processing system with advanced automation and customer portal.

Cons

In more than two years of use, we have not encountered anything that Retino support could not solve almost immediately.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VM

Vojtech M.

Owner

Apparel & Fashion

### "The perfect tool for every e-shop. Retino helps us save time."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 29, 2023

We are in child clothes fashion, so we have lot of returns. With one click, we order transport for the customer and send him instructions at the same time. Our customers are happy with the tool and so are we! :)

Pros

With one click, we order transport for the customer and send him instructions at the same time. Our customers are happy with the tool and so are we! :)

Cons

Connection with czech e-shop solution Shoptet.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Operations manager

Apparel & Fashion

### "Retino is great"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

May 25, 2023

Pros

Retino is a great tool that has saved us so much time and effort. It's great to receive notifications about new cases, and we love the fact that the system monitors deadlines for us. We are happy to work with them.

Cons

It's not really user-friendly when setting up automatic e-mails for customers.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Andrea G.

Owner

Consumer Goods

### "Satisfied Retino user"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 23, 2023

We are extremely happy with it and it often shows up in our reviews as a reason for choosing our shop, which is great. Definitely would recommend.

Pros

It completely changed our returns and claims management, it is now automated, worry-free and very comfortable to use for both us and the customers.

Cons

We found it a little complicated at the initial set up, but once you do it, it basically doesnt need any management.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10003193/Retino/reviews/)

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