# DealerSocket CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DealerSocket CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/10002712/DealerSocket-CRM --- # DealerSocket CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DealerSocket CRM ## What is DealerSocket CRM? DealerSocket CRM is a dealership CRM solution that can accelerate marketing efforts and streamline vehicle sales across dealerships. ## What is DealerSocket CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DealerSocket CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.solera.com/&name=DealerSocket CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DealerSocket CRM 1.5 (2) VS. [4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (2) Ease Of Use 4.4 (4,352) Value For Money 2.0 (2) Value For Money 4.3 (3,488) Customer Service 2.0 (2) Customer Service 4.4 (3,496) ## DealerSocket CRM alternatives [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (820)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Interaction Tracking 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Mobile Access Access software remotely via mobile devices DealerSocket CRM 4 features Manage, organize, and store contact information Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process Access software remotely via mobile devices Get Advice We can help you find the software with the features you need. Features 2.0 (2) 2.0 Based on 2 reviews ## Pricing Value for money 2.0 (2) ### Starting price Contact vendor for pricing Free trial not available Value for money 2.0 (2) 2.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (2) 2.0 Based on 2 reviews ## User reviews Overall rating 1.5 Based on 2 reviews Filter by rating 5(0) 4(0) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent JA Jay A. Finance Manager Automotive ### "Stay far away from anything from DealerSocket/Solera" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 13, 2025 My experience is that support was turned over to someone else after Solera took over. Since then there's been nothing good that has happened with CRM. You can't get any issues resolved and no one at the company cares. Solera will be the death of Dealer Socket. Pros It's somewhat straight forward as far as usability. That is once you get used to it. Cons Support is AWFUL! You can't "bulk" email customers. If you get numerous inquiries from the same person it's a puzzle trying to figure out what to do with them. There was no training at all involved when we go the CRM, so we had to figure all out on our own and if we had questions then good luck dealing with support. EVERYTHING you do with support they just tell you they will "escalate" the problem. That basically means it's not going to get fixed because you never hear back from anyone. It's very outdated and if you ask if there's any plans on updating anything you don't get an answer. You can request enhancements but there's not been any real enhancements in the 5+ years I've been using it. There's just so much wrong that I could never list it all here. Also, if you want to complain about anything, you get 1 person that handles your account, that's it. No one over them or no one else to talk to. I've been trying to get an inventory feed problem handled for 4 months now and still no resolution in sight and no one will give me answers about it. And lastly, this product is EXTREMELY over priced compared to similar CRM's out there. Do your homework when checking them out, but my suggestion is stay far away from this company! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Adam S. Call Center Director Automotive ### "It used to be so much better" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 February 17, 2023 Since Solera took over and they have been migrating to new systems is has been a nightmare, they keep saying its gonna be better its gonna be better but still now months later I just dont see it and I have been using DS and been a promoter of DS since 2013 but now questionable Pros Ability to change anything now not having to wait, customizability of homepage Cons system issues constantly, server problems Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)