# Page 2 | Owner.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Owner.com the right Food Delivery solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10002488/Owner/reviews --- Owner.com 4.7 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 2 - Reviews of Owner.com ## Showing most helpful reviews Showing 26-50 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MT Mike T. CTO Food & Beverages Used the software for: Less than 6 months ### "The easiest way we’ve found to take back our margins" November 7, 2025 5.0 We started using Owner.com to take back control of our online ordering, and it honestly changed the game for us. Setup was smooth, support was there when we needed it, and the difference hit fast — lower fees, more direct orders, and way better visibility into our own customers. The biggest win? It finally feels like our business again instead of handing over the keys to third-party apps. Everything is built to help restaurants actually make money, not just process orders. The tools make sense, nothing feels patched together, and you can tell it was made by people who actually understand restaurants. If you run a restaurant and you’re tired of watching margins disappear, this is worth your time. Practical, effective, and built for the operator — not the middleman. Highly recommend. Pros If I had to pick one thing, it’s the control we got back. The platform makes it easy to own our online ordering, customer data, and marketing without relying on third-party apps that drain margins. It actually helps us build direct relationships with our customers, keep more of our revenue, and run things our way. It’s practical, reliable, and clearly designed with restaurants in mind. Cons curve early on — not because it’s overly complicated, but because the platform does a lot more than the average restaurant system. Once you get the hang of it, it’s smooth, but the first week takes a little focus to explore everything and dial it in. Review Source Conor D. MANAGING PARTNER Restaurants Used the software for: Less than 6 months ### "Avenida's experience of Owner.com" January 16, 2026 5.0 Overall, it’s been a very positive experience. \[sensitive content hidden\] has been a pleasure to work with, as has \[sensitive content hidden\]. I was impressed by how quickly the website was able to get up and running, and I really like that I can now make edits directly on the backend myself. Previously, I would have had to go through two or three different channels just to update widgets, photos, or general information, so this has been a huge improvement. I’m also excited about the SEO efforts, which are already starting to gain some momentum. Overall, I’d rate the experience at about 85% positive. The remaining 15% is related to catering not yet being available on the mobile version or the app. Aside from that, the experience has been very, very positive. Pros How quickly the website got up and running. The speed at which the website went live, apple pay and google pay options are seamless for the consumer, it's as the amazon for restaurants. Cons Not being able to have our catering on the app or mobile version. I hope the can fix this soon as this was the main objective for installing the technology. Review Source LM Leonard M. Manager Food & Beverages Used the software for: 2+ years ### "I vote for Owner.com!" January 23, 2026 5.0 Overall, it's a very positive experience. The support staff is always polite and esger to assist me about my concerns. Pros I love the customer service and the features are really easy to use and learn. The dashboard is simple to understand as well. Cons I am only able to send out 2 text messages a month, which is extremely low. They do not have any customer segmentation features. Lastly, I wish they were more integrated with POS systems (I'm with Square). I would like to be able to 86 items on my pos and have it reflected on owner.com Review Source JU Justin U. Owner Restaurants Used the software for: Less than 6 months ### "Everything I Hoped It Would Be" January 28, 2026 5.0 Owner.com has exceeded our expectations so far. The customer service and onboarding process were smooth, informative, and easy to navigate. The team took the time to listen to our specific needs and either addressed them directly or noted our feedback to share internally, reinforcing their commitment to continuous improvement. We look forward to what we expect to be a long and successful partnership with Owner.com. Pros We love the approach and philosophy that Owner.com offers. Their platform has given our business the opportunity to operate more efficiently by streamlining our processes and strengthening our systems. The website and marketing upgrades have been a huge plus, and we’ve seen an increase in our average check through online orders. Most importantly, our customers are happy, and the platform has been extremely easy to use. Cons One inconvenience we currently experience is having to manage two separate rewards programs—one for online sales and another for in-house customers. An integrated rewards system would be ideal and would create a more seamless experience for both our team and our guests. Another challenge with our current setup is the five-mile restricted delivery radius through the DoorDash integration. It would be more beneficial to have a standard delivery fee within the five-mile radius, with the option to add an incremental delivery fee for additional miles. This would allow customers outside the current radius to continue using the third-party delivery integration while maintaining delivery pricing. Review Source SH Scott H. Director of Operation Restaurants Used the software for: Less than 6 months ### "Director of Operation " September 24, 2025 5.0 Overall, Owner.com is a powerful tool that levels the playing field for independent restaurants, giving us the technology and marketing capabilities of larger chains. We are thrilled with the results and consider it an excellent investment. Pros Owner.com has truly exceeded our expectations for managing our restaurant's online presence. The platform is straightforward to use and intuitive, making everything from website updates to online ordering straightforward. We particularly appreciate how seamlessly Owner.com updates our website, ensuring it always looks clean and professional, giving us the appearance of a larger, established business. This has been a significant improvement over previous solutions we've used. A significant benefit has been the increased revenue from to-go orders. Owner.com's online ordering system and dedicated app have made it much simpler for our customers to place orders directly, reducing our reliance on third-party platforms with high fees. We've seen a noticeable boost in sales and customer engagement through this streamlined process. The customer app is a fantastic feature, making ordering quick and easy for our on-the-go patrons. The customer service has also been excellent, providing quick and helpful support whenever needed. Owner.com offers a comprehensive solution that enables small businesses like ours to thrive in the digital landscape. Cons Separate loyalty and gift card programs. For restaurants that use in-store gift cards or a loyalty program through their POS, Owner.com's system is often completely separate. This can cause customer confusion and create extra administrative work for the restaurant. Review Source RK Rich K. Owner Restaurants Used the software for: Less than 6 months ### "Efficient, Effective, Excellent" December 4, 2025 5.0 The team at Owner.com are remarkably efficient. They incentivize you to get them what they need to build out your website, apps and SEOs and the turnaround time is incredible. I could not believe how quickly they got my business up and running on their platform. First class organization with a top notch team! Pros My team at Owner.com were a joy to work with. \[sensitive content hidden\] did an incredible job teaching me about all the aspects of Owner.com and how they could help my business. \[sensitive content hidden\] was amazing (and fast) at coordinating with me on the build of our new website and mobile apps. Cons I've only been with Owner.com for about a month. I have had nothing but positive experiences to date. Review Source JB Jim B. Owner manager Restaurants Used the software for: Less than 6 months ### "They bring you more business by offering constant crazy discounts at your expense" June 19, 2025 1.0 During the initial 'marketing' calls they were all about communication, Once I signed up and went live... Crickets! Zero communication. My assigned 'rep' no longer responds to messages. They had talked about all the awesome features in the backend portal but once I was signed up and actually had access to the portal, no further communication. No help navigating or understanding the backend portal. Then we got box of cards to hand out... Scan the code and get $5 off order of $20 of more. All the codes are the same so once a code is known they get posted to the internet & anyone can use them. We are in a college town so codes get spread around quick. Then I receive color posters and table tents with crazy discounts offered without ANY communication or consultation with us... So all of that went in the trash. Then we see orders coming in with discounts applied that we were not aware of. Called in to talk to a rep and asked "Who is eating the cost of these discounts?", they informed us that the discounts do indeed come out of our bottom line but it will help generate more business... What good does it do to generate more business if we lose money on the transactions??? Owner.com talks a great talk, but once they sign you up BE CAREFUL because they are extremely liberal in sending constant discounts to your customers. This may be fine for businesses with larger profit margins but we cannot afford to offer the constant crazy promotions that Owner.com sends out automatically on our behalf. Since we have ZERO control over what the promotion amounts are and can only toggle promotions on or off, we have had to disable ALL automated promotions. We also had a customer come in and try to redeem a digital Gift Card. I have physical Gift Cards we can sell through our POS but we don't have any digital cards. We poked around on "our webite" (that Owner built for us) and found that indeed, they sell digital gift cards on there but since there is no integration between our POS and Owner.com, we have NO WAY to redeem them in the restaurant. I assume they can be used on the website but it sure as heck would be better to say that they are only valid online as this created a pissed off customer that my staff had to deal with. A week after calling in and disabling all automated promotions and stating I wanted to ensure all discount codes were disabled, I get 2 orders with large discounts on them. Fortunately my staff caught this. Another call to support and they ultimately credited the discounts back to us but said these were valid codes because they had been sent out before we disabled the automated promotions, ignoring the fact that during the call I had been assured that all promotion codes had been disabled on our account. Pros Compared to the 30% whack you take from Uber or Doordash, the monthly fee ends up being a better deal. Cons Zero communication once they sign you up. Owner.com has tons of automated campaigns that give customers awesome discounts... Awesome for the customers, not so awesome for the business. None of them are reviewed with the business owner, they just go out to the customers and the business owner has ZERO control over what the promotion is. After receiving some orders with discounts amounting to over 30% of the order I ended up disabling all the automated programs that had been enabled (by DEFAULT) for my business. If I wanted to lose 30% or more of my gross, I could have gone with the competition! Owner needs to make these campaigns modifiable by the business owner or (for us) they are completely useless! Review Source ML Mark L. CEO FOUNDER Restaurants Used the software for: Less than 6 months ### "One Platform to Power Your Online Sales & Marketing" December 15, 2025 5.0 After facing challenges with online ordering and rising third-party fees, Owner.com helped us simplify operations and increase profits. Pros Managing multiple locations became much simpler once we moved to a single, all-in-one system. Instead of juggling different platforms, logins, and reports, everything now lives in one centralized place. This has made it much easier to track performance across all stores, manage online ordering, and oversee sales from every channel in real time. Our team saves time, reduces errors, and stays aligned because everyone is working from the same source of truth. Overall, the system has streamlined daily operations, improved visibility into the business, and allowed us to focus more on growth, consistency, and delivering a better experience for our customers. Cons Honestly, there wasn’t much of a challenge at all. The setup process was straightforward and easy to follow from start to finish. Everything was clearly explained, and we were able to get up and running quickly without disruptions to our daily operations. Even with multiple locations, the transition felt smooth and well organized. Our team didn’t need extensive training, and the system worked as expected right away. Overall, the simplicity of the setup made a big difference, saving us time and avoiding the usual headaches that come with onboarding new technology. Review Source Jeff C. Founder Food & Beverages Used the software for: Less than 6 months ### "Great addition to our expanding business!" December 16, 2025 5.0 Overall, our experience with Owner.com has been positive. The onboarding and sales process were well handled, and while we experienced a few challenges immediately after launch, the support team was responsive and resolved issues quickly. We view it as a solid platform with continued long-term potential. Pros What stood out most was the onboarding and sales experience — both were smooth, clear, and set expectations well. The platform itself is strong, and when we did run into post-launch issues, their tech support team was responsive and resolved things quickly, which gave us confidence in the long-term partnership. Cons There are a few features and workflows that don’t yet function exactly as we need for our operation, which created some friction early on. That said, the team acknowledged the gaps quickly and has been transparent about improvements and fixes planned for the longer term. Review Source Alan S. Owner Food & Beverages Used the software for: Less than 6 months ### "Great tech for small businesses" December 19, 2025 5.0 It has been an excellent experience overall. They handle all the heavy lifting effortlessly. Their support has significantly simplified my life. I highly recommend them. Pros As a restaurant owner, I was looking for ways to increase sales and found Owner.com. Initially, I didn’t know much about it, but I decided to try. To my surprise, they offer excellent technology that helps small businesses like mine grow awareness. The app was amazing! Cons Setting up the demo. They are scheduling too far in advance. I was looking for something sooner. However, they contacted me quickly and explained their services. I agreed after that and immediately received a Zoom demo with one of their reps. Review Source DH Dan H. Owner Restaurants Used the software for: Less than 6 months ### "Simple to implement and use with huge upside" September 22, 2025 5.0 It has been outstanding. The technology and the support are great. We quickly saw SEO benefits and we are ranking in the top of all the categories we want. Pros Owner.com was easy to implement and use. The learning curve was quick. The support has been outstanding and we are already seeing benefits since implementation. Cons It's almost too simple. I know what's going on behind the scenes, but the interface and function is so simple it feels a little empty. Review Source Tyler M. General Manager Restaurants Used the software for: Less than 6 months ### "Owner is great for restaurants in the growth phase!" December 8, 2025 5.0 Owner.com is perfect for my business. Running three units it is imperative to have a back end I can see and update from anywhere. The SEO optimization is just what we needed at this stage of our business. Pros Onboarding was incredibly easy and informative. The learning curve is also very small. Very intuitive back end to make updating our webiste and menu incredibly easy. Cons ROI is not immediate. It takes a while for all systems to be running efficiently and optimally. After a few months that should not be an issue. Review Source Wael E. Owner and manager Food & Beverages Used the software for: Less than 6 months ### "Megawich review to (Owner.com)" December 27, 2025 5.0 So far great experience, begging from \[sensitive content hidden\] from the Sales team to \[sensitive content hidden\] ( tech team) to \[sensitive content hidden\] ( mobile app team) all of them were very nice and professional . Pros they are very professional and they know what they are doing, they went over the platform with me thoroughly. Cons I am very new with owner.com (around two weeks now) , so far I didn’t have any problems, or faced any issues. Review Source LeRae K. CEO Food & Beverages Used the software for: Less than 6 months ### "I love our new website!" December 10, 2025 5.0 So far, so good! I like the marketing efforts that are being done on our behalf. They are making sure our new website is optimized to meet our growth goals. Pros The onboarding was simple! Kev and the team at Owner.com walked us through the set up of our website and made sure we had the right set up on the back end to meet our goals. Cons We are not a big "take out" restaurant so I worry about hitting growth goals. They ar4e coaching us through the process. Review Source SH Sami H. Chief Strategy and Operations Officer Restaurants Used the software for: Less than 6 months ### "A revenue boosting game changer, with immediate results" May 17, 2025 5.0 As alluded to in a prior response, the biggest value add of owner.com is our ability to reclaim lost revenue opportunity by way of converting third-party online sales to direct sales. In Q1 of 2025 alone, our business paid over $39,000 in commission, merchant, and processing fees to the third-party delivery apps that we work with. I can only imagine what month three will look like, if in week one alone, we were able to reclaim 25 to 30% of that lost revenue. Pros Owner.com has helped us reclaim a significant percentage of third-party delivery app commission fees at our restaurant, in just the first week of using it. They have a wide range of marketing tools such as automated text and email blasts, as well as custom conversion cards, to convert third-party online business into direct sales via your app or website - both of which they build for you from scratch! Cons It would be nice if they provided photography and videography services for our restaurant, like our former provider SpotHopper did. There are also a couple of limitations in setting up custom text and email marketing campaigns within their platform, such as inability to segment your user base and inability to send yourself test emails and texts before blasting. Review Source AP Adrian P. Co-Owner Restaurants Used the software for: 6-12 months ### "Mixed bag experience" May 16, 2025 3.0 My experience with Owner has been mixed. It really helped us uplevel our website Pros Owner was quick and easy to set up; their templates were straightforward and dashboard and admin panel helpful Cons It's being sold as a premium product to increase revenue but isn't that. there is no support on how to actually increase revenue which is the reason for paying the premium Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Owner.com We thought it was a wrap around premium product Switched from [ChowNow](https://www.capterra.com/p/229841/ChowNow/) Product didn't do anything - no orders and they kept our data Review Source CB Craig B. General Manager Food & Beverages Used the software for: Less than 6 months ### "Owner.com is a big HELP!" June 3, 2025 5.0 It was pleasant. A few hiccups with the website building but nothing they couldn't handle. Great experience Pros Flawless onboarding and incredible customer service! \[sensitive content hidden\] and the team were great to work with. Thank you guys! Cons Website is not as customizable as we thought at first but it didn't stop us from signing up! Not much to complain about after that. Review Source RS Renu S. Manager Food & Beverages Used the software for: Less than 6 months ### "Perfection 👌 " December 30, 2025 5.0 10 on 10 .perfect recommend to anyone who is ready for growing their business . Very quick service and easy set up Pros The customer service is great they help you all the way .infact the intail setup was quick and we were up and running in a week from the time we signed up .thankyou to \[sensitive content hidden\] who were very pateint with us in this whole process Cons May be a direct point if contact is something i prefer .but still thr customer service is peompt enough. Review Source AA Al A. owner Food & Beverages Used the software for: 6-12 months ### "Owner.com 5 star " May 15, 2025 5.0 Overall, it’s been a positive experience—simple setup, responsive support, and real results. Pros very easy to use Easy to use, great customer support, and helps boost online orders and repeat business. Cons Limited customization options and occasional glitches with the order management system. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) I liked the service and functionality of owner.come better Review Source CS Cliemourne S. Owner Restaurants Used the software for: Less than 6 months ### "Headed in the right direction" May 15, 2025 5.0 Overall my experience is good, especially in comparison to what I had before. For the things I can customize, it's very easy to do so and changes take effect right away. I love the reporting so that I can see progress made and what needs to be improved. Pros User friendly both as business owner and customer. 24/7 support. Easy access to business reports. Also the willingness to help from the team. Cons Customization in some areas are limited. For example if I wanted to put a video on the site, it would need to be a YouTube video. The cost Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) Terrible customization wasn't very user friendly. Wasn't as seamless as Owner. Review Source RK Rajesh K. Owner Restaurants Used the software for: Less than 6 months ### "You're missing out if you are still using some other platform" May 14, 2025 5.0 Must use software, offers smooth pick up and delivery functions and hands on automated marketing. Pros Owner.com is easy to use and integrate with third party platforms like clover POS. Every struggled on how to establish your own delivery? Owner.com gave us their super easy solution for us. Cons The table could be little slow although you can arrange a delivery from your own restaurant to your customer. Switched from [ChowNow](https://www.capterra.com/p/229841/ChowNow/) No clover integration, no automated marketing and little hard to navigate Review Source OT Omar T. Co-founder Food & Beverages Used the software for: Less than 6 months ### "Delivers on its promise to drive online sales" June 3, 2025 5.0 Great, cannot complain. I would definitely recommend Owner to restaurants looking to drive online orders Pros The team is on top of it, we were up and running with a new website and app in a just a few days. They're very responsive and truly care about our success. We started getting online orders the next day we went live. Cons The price might seem a bit steep at first, but we're easily making it up with the bump in online orders. Switched from [Square Online](https://www.capterra.com/p/275800/Square-Online/) Increased site traffic through SEO and improved marketing automation Review Source CH Chad H. Owner Food & Beverages Used the software for: Less than 6 months ### "Steer clear!" May 30, 2025 1.0 Not at all worth the spend. I wish we would have given that money to a local business who would've listened to what we wanted and who we are. Pros We saw a slight increase in online orders, but nowhere near enough to cover what we spent. I can't think of much to put in the "pros" column. Cons They didn't listen to us at all during our meeting to design the website. We're a plant-based restaurant and they talked about our "locally sourced meats." They seem to just assume they know your brand identity, and then go from there. They also sent us some very cheap looking cards that had out of focus graphics to give away $10 an order. That was their big advertising idea. Not at all worth $500 a month for a small business. Review Source CD Cady D. General Manager Food & Beverages Used the software for: Less than 6 months ### "Leading the little guys" May 14, 2025 5.0 As a small business, it helps to have a larger company helping to guide us into technology to keep our little business growing. And they are so helpful and explain everything so well that I am no longer baffled by the technology concept. Pros They were very thorough and informative from the very beginning. Kept me up to date on every step as well as continued check ins. Cons I have yet to find anything that I dislike about them. If anything it would have to be that they are not compatible with our current POS system, but they provided a tablet to use instead. Review Source SK Sharon K. Owner Restaurants Used the software for: Less than 6 months ### "Sid's Pizza Owner.com review" December 16, 2025 5.0 We started getting orders right away, and have been blown away by the ease and response. Our customers love it! Pros Everything from the first phone call to our developer has been top notch. They walked us through everything. Cons Nothing to report, they walked us through each step of the way. Love the website that they designed! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.