--- title: "KnowBe4 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about KnowBe4 Software - reviews, pricing plans, popular comparisons to other Security Awareness Training products and more." source_url: "https://www.capterra.com/p/10001983/KnowBe4/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # KnowBe4 Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) KnowBe4 ## What is KnowBe4? KnowBe4 combines security awareness training with phishing simulation and analysis to help Japanese organizations prevent cyberattacks. It features extensive security awareness training content and an automated training campaign function that sends reminder emails to company employees based on the course schedule. The software features numerous community phishing templates and can administer automated phishing tests to every student. It also strengthens network protection and eliminates the need for staff members to report IT-related issues like malware infections to IT departments. The test results analysis function shows statistics and graph evaluations that link the training status to phishing test outcomes. ## What is KnowBe4 used for? [Security Awareness Training](https://www.capterra.com/security-awareness-training-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $18 Usage Based, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for KnowBe4?[Manage this product listing](https://www.g2.com/products/knowbe4-inc-knowbe4/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### KnowBe4 4.7 (27) VS. [4.9 (338)](https://www.capterra.com/p/233248/Hoxhunt/reviews/) Starting Price $18 Usage Based, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (27) Ease Of Use 4.9 (338) Value For Money 4.6 (22) Value For Money 4.8 (150) Customer Service 4.6 (21) Customer Service 4.8 (181) ## KnowBe4 alternatives [4.9 (14)](https://www.capterra.com/p/246464/CyberHoot/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (27)](https://www.capterra.com/p/240196/Phished/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [Uptime Labs](https://www.capterra.com/p/10036483/Uptime-Labs/) [5.0 (8)](https://www.capterra.com/p/10036483/Uptime-Labs/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10036483/Uptime-Labs/) [SirAskalot](https://www.capterra.com/p/195641/Recourse/) [4.4 (7)](https://www.capterra.com/p/195641/Recourse/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195641/Recourse/) [View all alternatives](https://www.capterra.com/p/10001983/KnowBe4/alternatives/) ## FAQs about KnowBe4 Overview ### Which roles and teams benefit most from KnowBe4? KnowBe4 is most used by IT administrators, systems engineers, security teams, and IT leaders who manage security awareness training, phishing simulations, and employee risk reporting. Learning professionals and instructors assign and track training content, while finance, accounting, project, and product teams use it to recognize phishing attempts and follow safer everyday workflows. Answer based on 27 reviews Overview ### What company size and industries is KnowBe4 built for? KnowBe4 is built for small businesses, which represent 56% of reviewers, and Information Technology and Services organizations at 15%. It targets Japan-based businesses and professionals susceptible to IT security breaches across all market segments, with additional adoption in Automotive and Non-Profit Organization Management, both at 11%, for security awareness training. Answer based on 27 reviews Features and Usability ### What are the key features of KnowBe4? KnowBe4 offers learning management, simulated threat attacks, and training management for security awareness programs. Core features include assigning and tracking training, running phishing simulations, managing training campaigns, and measuring participation through reporting tools. These features support employee education and threat-response testing. Getting Started and Support ### How easy is it to onboard and train a team on KnowBe4? KnowBe4 is generally easy to roll out, with nontechnical employees quickly completing assigned, bite-sized training through a simple learner interface. Webinars and documentation support implementation, while admins can configure campaigns and reminders. Reviewers note that admins may need more time to navigate some settings, select content, and manage on-demand courses. Answer based on 17 reviews Getting Started and Support ### What customer support options does KnowBe4 offer? KnowBe4 provides email/help desk, FAQ/forum, and phone support. These channels give users written resources and direct contact options for getting help with setup, account questions, and product issues. No reviewer sentiment about response speed or support quality is available here, so only the listed support channels can be confirmed. Security ### How does KnowBe4 handle data security and access control? KnowBe4 uses security awareness training, phishing simulations, and testing to help employees recognize suspicious emails and cybersecurity threats. Reporting tracks user progress, risk areas, and campaign feedback. Reviewers report improved staff awareness, while some find expanded compliance content limited and on-demand course availability difficult to configure. Answer based on 13 reviews ## Features AI summary Based on 441 Security Awareness Training reviews Not all Security Awareness Training products cover every top buyer priority. Here is what Capterra reviewers identify as most important when choosing a solution: - **Simulated Threat Attacks** (**62%** of reviewers rated this feature as critical) - **Training Management** (**47%**) - **Risk Assessment** (**38%**) KnowBe4 supports **Simulated Threat Attacks** and **Training Management**, giving teams a way to test employee responses to phishing and other attack scenarios while also organizing and tracking training programs. However, it does not include **Risk Assessment**. Instead, it offers **Learning Management** (**40%**), which helps businesses deliver and manage educational content at scale, providing teams with a practical way to build security awareness and improve user readiness over time. Features 4.6 (27) 4.6 Based on 27 reviews ## Pricing Value for money 4.6 (22) [View pricing plan details](https://www.capterra.com/p/10001983/KnowBe4/pricing/) Basic $18.00 Usage Based,Per Year Value for money 4.6 (22) 4.6 Based on 22 reviews ## Support, customer service and training options Customer Service 4.6 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (21) 4.6 Based on 21 reviews ## User reviews Overall rating 4.7 Based on 27 reviews Filter by rating Counts reflect reviews available in this feed. 5(20) 4(7) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful SG Senior Geomechanicist Senior Geomechanicist Used the software for: 1-3 years ### "Cybersecurity lessons that stick" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 15, 2026 KnowBe4 has helped reinforce practical cybersecurity habits and made it easier to recognize common threats such as phishing and suspicious links. The training is generally clear and easy to complete. Pros KnowBe4 presents cybersecurity awareness topics in a way that is easy to understand without requiring a technical background. The short training modules and simulated phishing exercises are useful for recognizing suspicious emails and developing better security habits. Cons Some of the training scenarios can feel repetitive after completing several modules, particularly when similar security concepts are covered more than once. Colin J. IT Operations Manager Used the software for: 3-5 years ### "Comprehensive Security Awareness Training Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Overall, my experience with KnowBe4 has been very positive. It provides a comprehensive solution for security awareness training and phishing simulations, helping employees become more aware of cybersecurity threats. The platform is easy to manage, deployment is straightforward, and the available training content supports organizations of different sizes. It has helped strengthen our security culture while reducing the administrative effort required to run awareness programs. Pros KnowBe4 has been an effective platform for improving security awareness across our organization. The phishing simulation campaigns are easy to set up, and the training content is engaging and relevant. I also appreciate the reporting features, which make it simple to track user progress, identify risk areas, and measure the overall effectiveness of security awareness programs. Cons The platform offers a large amount of content, which can sometimes make it challenging to find the most appropriate training materials for specific audiences. Reporting customization could also be more flexible, especially when creating reports for different stakeholders or compliance requirements. PM PRODUCT MANAGER PRODUCT MANAGER Used the software for: 1-3 years ### "KNOWBE4 - YAY" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2026 KnowBe4 is a strong security awareness training platform that helps organizations reduce human risk through engaging phishing simulations, training modules, and detailed reporting. It is especially effective for building long-term security culture. Pros KnowBe4 offers a wide variety of training content, realistic phishing simulations, and excellent reporting tools. The platform is easy to manage, frequently updated, and helps employees learn cybersecurity best practices in a practical way. Cons Some training content can feel repetitive for experienced users, and the volume of emails may overwhelm employees if not configured carefully. Pricing can also increase as the organization grows and adds more advanced features. LW Larry W. IT Director Used the software for: 3-5 years ### "Knowledgeable Users Are Your Best Firewall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 23, 2026 We've been using KnowBe4 for five or six years now and have found it to be a good experience. The phishing tests keep our users on their toes and our phishing test scores have definitely improved over that time and are consistently quite good. We have noted a better awareness from staff of phishing and a definite improvement in their posture regarding suspicious emails. The cost has crept up somewhat during our time using KnowBe4, but compared to the cost of a security breach due to a phishing email, it's negligible. The bottom line is that it works and we've seen marked improvement amongst our staff. Pros Their content (both training and their phishing tests) is constantly being updated to stay relative and concurrent. The user interface for admins is relatively clean and simple to use. Also, having an account representative who checks in regularly and makes suggestions for improvement and assists in setting up new campaigns is a pretty great thing and helps keep us on track with our training goals. Their service overall is constantly evolving and adding new features and capabilities that improve their suite of tools, although not all are always included with your subscription and are add-ons. Cons I find the reporting options a bit limited. We attempted to pivot to using the API to do custom reporting but found it a bit sparse and apparently not often updated. Seems to be a bit of an afterthought. Aaron D. Tech Specialist Used the software for: Less than 1 year ### "The best bang for your buck phishing awareness platform." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 27, 2025 KnowBe4 is simple to learn and easy to setup as they have recommendations if you have not used a phishing simulator before and is very cheap to start off. Pros Knowbe4 is great for the price. You get a lot of value for money and the ease of use is very simple to learn. Threat Simulation is the gold standard as well. Cons Some modern solutions using AI can automate the system, which I wish KnowBe4 had so it could be more personalized and automated at the same time. Luke B. Director of Technology Used the software for: 3-5 years ### "Adequate Cyber Awareness Tool With Plenty Of Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 10, 2025 KnowBe4 is robust enough for company wide cyber awareness campaigns, but simple enough for busy admins to deploy successfully. Pros My favorite feature is the ability to automate employee training with email reminders, completion metrics and compliance reports. Cons The available training topics can be somewhat repetitive. Some of the admin panel features are not intuitive and are hard to navigage. Tyler G. IT Support Coordinator Used the software for: 1-3 years ### "Great product and support we use a multitude of their products!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2025 Great product and support. Once everything is set up it works very well and does a great job keeping us protected. Pros Easy to use and administer. Great to teaching users of all types how to be safer online. Great remedial training. Cons Found out recently we are paying for things we never had fully set up. Would have been nice if our account rep mentioned that. GM General Manager General Manager Used the software for: 3-5 years ### "Fun & Intuitive Platform for Cybersecurity Training" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 12, 2025 Very postive. The trainings offered are engaging and often times fun, which makes ongoing cybersecurity learning easier for myself and the team. Pros This cybersecurity and safety training platform is intuitive and user friendly, with incentivizes staff to particpate in ongoing learning, in addition to phising exercises which are real world examples with feedback tracking. Cons Initially, the standardized use of this platform by our IT team wasn't clearly laid out via the vendor, but overtime, it is integrated well with the organizations overall cybersecurity training and knowledge base. Enrique A. Vice President, Human Resources and Administration Used the software for: Less than 1 year ### "Fantastic cybersecurity training platform, but missing some features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 2, 2023 If I had to do it all over again, I wouldn't hesitate to purchase the KnowBe4 cybersecurity learning platform for our organization. But I would skip the additional learning and compliance training, and I might go for a longer term to get a more significant discount. Pros The KnowBe4 training and testing platform was fairly easy to roll out across our organization, and was in place and being used within a few weeks of signing a three-year agreement. Much quicker implementation than I've seen with other software platforms. The cybersecurity training content is very good, and gives us a lot of options from in-depth long-form learning tracks to quick training videos and even distributable flyers and posters. And the training is effective! Our risk score has improved by almost 20% in just six months. Feedback from users on the platform generally and the content specifically is positive almost across the board. Cons We opted for the expanded learning content including compliance training, which has been great in the sense that we can give users additional non-cybersecurity learning options, but the content is limited and the courses I've explored haven't been particularly useful. Also, making the content available on-demand (instead of assigned like the cybersecurity courses) was difficult and resulted in a few frustrated users. Sam R. IT Manager Used the software for: 3-5 years ### "KnowBe4 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 14, 2025 Very good. We utilize this to train our employees on the dangers of cyberattacks, phishing, etc. to protect the company against outside threats. Pros This is a great way to train and inform employees of the threats of cybersecurity. Cons Some of the setup is a little tricky and takes some tech knowledge. [View all Reviews](https://www.capterra.com/p/10001983/KnowBe4/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hoxhunt vs KnowBe4](https://www.capterra.com/compare/233248-10001983/Hoxhunt-vs-KnowBe4)