--- title: "Best Knowledge Base Software for Knowledge Management | Capterra" description: "Find the best Knowledge Base Software for Knowledge Management. Compare top solutions rated by real users on Capterra." source_url: "https://www.capterra.com/knowledge-base-software/features/knowledge-management/" page_type: "feature" language: "en" --- # Best Knowledge Base Software for Knowledge Management Showing 10 of 218 products. ## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Rating: 4.4 out of 5 (4116 reviews) Capterra Shortlist: Yes Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. ### Knowledge Base features reviewers most value - Catalog Management: Available - Collaboration Tools: Available - Customizable Branding: Available - Customizable Templates: Available - Full Text Search: Available - Knowledge Management: Available - Reporting/Analytics: Available - Self Service Portal: Available - User Management: Not available --- ## [Document360](https://www.capterra.com/p/177031/Document360/) Rating: 4.7 out of 5 (292 reviews) Capterra Shortlist: Yes Document360 is an AI-powered knowledge base platform designed for enterprises to centralize, manage and scale their knowledge. ### Knowledge Base features reviewers most value - Catalog Management: Available - Collaboration Tools: Available - Customizable Branding: Available - Customizable Templates: Available - Full Text Search: Available - Knowledge Management: Available - Reporting/Analytics: Available - Self Service Portal: Available - User Management: Available Likelihood to recommend: 90% of reviewers --- ## [livepro](https://www.capterra.com/p/165150/livepro/) Rating: 4.8 out of 5 (183 reviews) livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents. ### Knowledge Base features reviewers most value - Catalog Management: Available - Collaboration Tools: Available - Customizable Branding: Available - Customizable Templates: Available - Full Text Search: Available - Knowledge Management: Available - Reporting/Analytics: Available - Self Service Portal: Not available - User Management: Available Likelihood to recommend: 96% of reviewers --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## [Stonly](https://www.capterra.com/p/202805/Stonly/) Rating: 4.3 out of 5 (12 reviews) Deliver personalized customer service knowledge and powerful AI to boost agent efficiency and help customers self-serve with Stonly. ### Knowledge Base features reviewers most value - Catalog Management: Available - Collaboration Tools: Available - Customizable Branding: Available - Customizable Templates: Not available - Full Text Search: Available - Knowledge Management: Available - Reporting/Analytics: Not available - Self Service Portal: Available - User Management: Not available --- ## [Shelf](https://www.capterra.com/p/146524/Shelf/) Rating: 4.8 out of 5 (106 reviews) Shelf is #1 for knowledge management platform on Gartner Digital for 3 straight years providing high impact GenAI KM solutions. ### Knowledge Base features reviewers most value - Catalog Management: Available - Collaboration Tools: Available - Customizable Branding: Available - Customizable Templates: Available - Full Text Search: Available - Knowledge Management: Available - Reporting/Analytics: Available - Self Service Portal: Available - User Management: Available Likelihood to recommend: 93% of reviewers --- ## [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/) Rating: 4.7 out of 5 (104 reviews) Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages ### Knowledge Base features reviewers most value - Catalog Management: Available - Collaboration Tools: Available - Customizable Branding: Available - Customizable Templates: Available - Full Text Search: Available - Knowledge Management: Available - Reporting/Analytics: Available - Self Service Portal: Available - User Management: Available Likelihood to recommend: 91% of reviewers --- ## [TextExpander](https://www.capterra.com/p/180916/TextExpander/) Rating: 4.7 out of 5 (64 reviews) TextExpander helps businesses eliminate recurring writing tasks, create snippets, correct spellings, share content, and more. ### Knowledge Base features reviewers most value - Catalog Management: Not available - Collaboration Tools: Available - Customizable Branding: Not available - Customizable Templates: Available - Full Text Search: Available - Knowledge Management: Available - Reporting/Analytics: Available - Self Service Portal: Available - User Management: Available --- ## [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Rating: 4.4 out of 5 (19024 reviews) Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. ### Knowledge Base features reviewers most value - Catalog Management: Available - Collaboration Tools: Available - Customizable Branding: Available - Customizable Templates: Available - Full Text Search: Not available - Knowledge Management: Available - Reporting/Analytics: Available - Self Service Portal: Available - User Management: Available --- ## [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Rating: 4.4 out of 5 (5865 reviews) Capterra Shortlist: Yes Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. ### Knowledge Base features reviewers most value - Catalog Management: Not available - Collaboration Tools: Available - Customizable Branding: Available - Customizable Templates: Available - Full Text Search: Not available - Knowledge Management: Available - Reporting/Analytics: Available - Self Service Portal: Available - User Management: Not available --- ## [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Rating: 4.6 out of 5 (4646 reviews) Cloud-based productivity platform combining task management, docs, chat, goals, whiteboards, dashboards, and AI in one workspace. ### Knowledge Base features reviewers most value - Catalog Management: Not available - Collaboration Tools: Available - Customizable Branding: Available - Customizable Templates: Available - Full Text Search: Not available - Knowledge Management: Available - Reporting/Analytics: Available - Self Service Portal: Not available - User Management: Not available Likelihood to recommend: 84% of reviewers --- ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (218) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Catalog Management Collaboration Tools Customizable Branding Customizable Templates Drag & Drop Editor Feedback Management Full Text Search Generative AI Knowledge Management Mobile Interface Multi-Language Reporting/Analytics Rich Text Editor Self Service Portal SEO Management User Management WYSIWYG Editor Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Service Software](https://www.capterra.com/customer-service-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/) I'm looking for Knowledge Base Software that is: [Free](https://www.capterra.com/knowledge-base-software/s/free/)[For Small Businesses](https://www.capterra.com/knowledge-base-software/s/small-businesses/)