# Best Free ITSM Software Solutions 2026 | Capterra > Find and compare the 2026 best free ITSM software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours. Source: https://www.capterra.com/itsm-software/s/free --- # Best ITSM Software for free For more information consult our [ITSM Buyers Guide](#buyers-guide-content) [4.4 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes.  [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [4.7 (21)](https://www.capterra.com/p/160468/AlertOps/reviews/) By allowing teams to choose the tools they use, AlertOps empowers organizations to drive creation of custom processes [Learn more about AlertOps](https://www.capterra.com/p/160468/AlertOps/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [4.6 (48)](https://www.capterra.com/p/102230/Vision-Helpdesk/reviews/) Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. [Learn more about Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11624)](https://www.capterra.com/p/194565/TeamViewer/reviews/) TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents.  [Learn more about TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management 84% recommend this product [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management 81% recommend this product [## ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) [4.6 (1567)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) On-prem & cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console. [Learn more about ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management 87% recommend this product [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1390)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. [Learn more about Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management 90% recommend this product [## GitLab](https://www.capterra.com/p/159806/GitLab/) [4.6 (1216)](https://www.capterra.com/p/159806/GitLab/reviews/) GitLab unifies planning, CI/CD, security, and agentic AI, eliminating the tool handoffs that slow software delivery. Learn more today. [Learn more about GitLab](https://www.capterra.com/p/159806/GitLab/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management 86% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (765)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (51) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications Asset Tracking Availability Management Capacity Management Configuration Management Contract/License Management Customizable Fields Generative AI Help Desk Management Inventory Management Knowledge Base Management Multi-Channel Communication Project Management Release Management Reporting & Statistics Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management Surveys & Feedback Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Help Desk Software](https://www.capterra.com/help-desk-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Portal Software](https://www.capterra.com/portal-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/) I'm looking for ITSM Software that is: [For Small Businesses](https://www.capterra.com/itsm-software/s/small-businesses/)