--- title: "Best Free ITSM Software Solutions 2026 | Capterra" description: "Find and compare the 2026 best free ITSM software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/itsm-software/s/free/" page_type: "subcategory" language: "en" --- # Best ITSM Software for free ## Top 6 free products, ranked by reviewer ratings ### Ranked free ITSM products | Rank | Product | Overall rating | Category rating | Key attribute | Starting price | Key features | | --- | --- | --- | --- | --- | --- | --- | | 1 | [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) | 4.7 out of 5 (1,510 reviews) | 4.7 out of 5 (24 category reviews) | Highly rated for Ease of Use | ₹480.00 Flat Rate, Per Month | Included: Access Controls/Permissions, Alerts/Notifications, Help Desk Management, Self Service Portal, Support Ticket Management; Not included: Asset Tracking, Configuration Management, Inventory Management, Service Level Agreement (SLA) Management | | 2 | [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) | 4.6 out of 5 (1,917 reviews) | 4.6 out of 5 (158 category reviews) | Highly rated for Functionality | $104.00 Flat Rate, Per Month | Included: Access Controls/Permissions, Alerts/Notifications, Asset Tracking, Configuration Management, Help Desk Management, Inventory Management, Self Service Portal; Not included: Service Level Agreement (SLA) Management, Support Ticket Management | | 3 | [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) | 4.4 out of 5 (234 reviews) | 4.6 out of 5 (17 category reviews) | Highly rated for Value for Money | $16.00 Per User, Per Month | Included: Access Controls/Permissions, Alerts/Notifications, Asset Tracking, Configuration Management, Help Desk Management, Inventory Management, Self Service Portal, Service Level Agreement (SLA) Management, Support Ticket Management | | 4 | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) | 4.5 out of 5 (3,494 reviews) | 4.6 out of 5 (19 category reviews) | Highly rated for Value for Money | $19.00 Per User, Per Month | Included: Self Service Portal, Service Level Agreement (SLA) Management; Not included: Access Controls/Permissions, Alerts/Notifications, Asset Tracking, Configuration Management, Help Desk Management, Inventory Management, Support Ticket Management | | 5 | [Motadata ServiceOps](https://www.capterra.com/p/153905/Motadata/) | 4.6 out of 5 (50 reviews) | 4.6 out of 5 (10 category reviews) | Highly rated for Ease of Use | Contact vendor | Included: Alerts/Notifications, Asset Tracking, Configuration Management, Help Desk Management, Inventory Management, Self Service Portal, Service Level Agreement (SLA) Management, Support Ticket Management; Not included: Access Controls/Permissions | | 6 | [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) | 4.5 out of 5 (779 reviews) | 4.5 out of 5 (22 category reviews) | Highly rated for Ease of Use | $20.00 Per User, Per Month | Included: Access Controls/Permissions, Alerts/Notifications, Asset Tracking, Configuration Management, Help Desk Management, Inventory Management, Self Service Portal, Service Level Agreement (SLA) Management, Support Ticket Management | Category rating: Rating from reviewers who used each product as ITSM software, with the number of those reviews. Products are ranked by this rating, adjusted for how many reviews support it. For the complete directory, see [the full product list](#full-product-list). --- ## See top 6 product details ### 1. [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Overall rating: 4.7 out of 5 (1,510 reviews) Category rating: 4.7 out of 5 (24 category reviews) Key attribute: Highly rated for Ease of Use Starting price: ₹480.00 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Access Controls/Permissions: Included - Alerts/Notifications: Included - Asset Tracking: Not included - Configuration Management: Not included - Help Desk Management: Included - Inventory Management: Not included - Self Service Portal: Included - Service Level Agreement (SLA) Management: Not included - Support Ticket Management: Included #### Pros based on reviews - Intuitive and accessible interface - Reliable remote support solution #### Cons based on reviews - Occasional lag and slow connections - Cumbersome multi-monitor management --- ### 2. [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Overall rating: 4.6 out of 5 (1,917 reviews) Category rating: 4.6 out of 5 (158 category reviews) Key attribute: Highly rated for Functionality Starting price: $104.00 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Access Controls/Permissions: Included - Alerts/Notifications: Included - Asset Tracking: Included - Configuration Management: Included - Help Desk Management: Included - Inventory Management: Included - Self Service Portal: Included - Service Level Agreement (SLA) Management: Not included - Support Ticket Management: Not included #### Pros based on reviews - Unified remote patching and support - Comprehensive IT management solution #### Cons based on reviews - Complex and cluttered navigation - Frequent bugs and troubleshooting delays --- ### 3. [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Overall rating: 4.4 out of 5 (234 reviews) Category rating: 4.6 out of 5 (17 category reviews) Key attribute: Highly rated for Value for Money Starting price: $16.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Access Controls/Permissions: Included - Alerts/Notifications: Included - Asset Tracking: Included - Configuration Management: Included - Help Desk Management: Included - Inventory Management: Included - Self Service Portal: Included - Service Level Agreement (SLA) Management: Included - Support Ticket Management: Included #### Pros based on reviews - Comprehensive ticket tracking system - Straightforward deployment and configuration #### Cons based on reviews - Complex and outdated interface --- ### 4. [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Overall rating: 4.5 out of 5 (3,494 reviews) Category rating: 4.6 out of 5 (19 category reviews) Key attribute: Highly rated for Value for Money Starting price: $19.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Access Controls/Permissions: Not included - Alerts/Notifications: Not included - Asset Tracking: Not included - Configuration Management: Not included - Help Desk Management: Not included - Inventory Management: Not included - Self Service Portal: Included - Service Level Agreement (SLA) Management: Included - Support Ticket Management: Not included #### Pros based on reviews - Effective team collaboration tools - Quick and flexible setup process #### Cons based on reviews - Recurring bugs and reliability concerns - Limited and inefficient email handling --- ### 5. [Motadata ServiceOps](https://www.capterra.com/p/153905/Motadata/) Overall rating: 4.6 out of 5 (50 reviews) Category rating: 4.6 out of 5 (10 category reviews) Key attribute: Highly rated for Ease of Use Starting price: Contact vendor Free trial: Available Free version: Available #### Features reviewers most value - Access Controls/Permissions: Not included - Alerts/Notifications: Included - Asset Tracking: Included - Configuration Management: Included - Help Desk Management: Included - Inventory Management: Included - Self Service Portal: Included - Service Level Agreement (SLA) Management: Included - Support Ticket Management: Included --- ### 6. [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Overall rating: 4.5 out of 5 (779 reviews) Category rating: 4.5 out of 5 (22 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $20.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Access Controls/Permissions: Included - Alerts/Notifications: Included - Asset Tracking: Included - Configuration Management: Included - Help Desk Management: Included - Inventory Management: Included - Self Service Portal: Included - Service Level Agreement (SLA) Management: Included - Support Ticket Management: Included #### Pros based on reviews - Robust cross-team collaboration features - Streamlined request tracking system #### Cons based on reviews - High cost for scaling teams - Complex permissions and access setup --- ## All itsm software with a free version [4.6 (49)](https://www.capterra.com/p/102230/Vision-Helpdesk/reviews/) Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. [Learn more about Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes.  [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ClickUp](https://www.capterra.com/p/158833/ClickUp/) [4.6 (4646)](https://www.capterra.com/p/158833/ClickUp/reviews/) Cloud-based productivity platform combining task management, docs, chat, goals, whiteboards, dashboards, and AI in one workspace. [Learn more about ClickUp](https://www.capterra.com/p/158833/ClickUp/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 84% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 81% recommend this product [## ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) [4.6 (1917)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Endpoint Central is a unified endpoint management and security platform that helps IT teams manage, patch, secure, and troubleshoot dev [Learn more about ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 88% recommend this product [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1510)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. [Learn more about Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 90% recommend this product [## GitLab](https://www.capterra.com/p/159806/GitLab/) [4.6 (1231)](https://www.capterra.com/p/159806/GitLab/reviews/) GitLab unifies planning, CI/CD, security, and agentic AI, eliminating the tool handoffs that slow software delivery. Learn more today. [Learn more about GitLab](https://www.capterra.com/p/159806/GitLab/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 87% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (833)](https://www.capterra.com/p/136189/Salesforce/reviews/) Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (779)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.7 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) Remote support software for IT teams: ticket Support Queue, Support Team, per-contract billing and remote sessions in one tool. [Learn more about Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 91% recommend this product ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (61) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications Asset Tracking Availability Management Capacity Management Configuration Management Contract/License Management Customizable Fields Generative AI Help Desk Management Inventory Management Knowledge Base Management Multi-Channel Communication Project Management Release Management Reporting & Statistics Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management Surveys & Feedback Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Help Desk Software](https://www.capterra.com/help-desk-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Portal Software](https://www.capterra.com/portal-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/) I'm looking for ITSM Software that is: [For Small Businesses](https://www.capterra.com/itsm-software/s/small-businesses/) How to choose the right ITSM Software? 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