# Page 3 | Best ITSM Software 2026 | Capterra > Page 3 - Find the top ITSM software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/itsm-software --- # Best ITSM Software - Page 3 [## monday service](https://www.capterra.com/p/10023357/monday-service/) [4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI [Learn more about monday service](https://www.capterra.com/p/10023357/monday-service/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management 82% recommend this product [## Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/) [4.8 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management. [Learn more about Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management 90% recommend this product [## Onspring](https://www.capterra.com/p/138931/Audit-Software/) [4.8 (105)](https://www.capterra.com/p/138931/Audit-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/) We help clients transform their IT services into streamlined, business-driven workflows with best-practice automation & risk reduction. [Learn more about Onspring](https://www.capterra.com/p/138931/Audit-Software/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management 92% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/) [4.8 (97)](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/reviews/) All-in-One IT Service Management software designed for managed service providers to manage IT services & remote monitoring [Learn more about Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## OTRS](https://www.capterra.com/p/127284/OTRS/) [4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/) Fully-managed ITSM solution that includes ticketing, workflow automation, CMDB & 17 pre-defined and verified ITIL practices. [Learn more about OTRS](https://www.capterra.com/p/127284/OTRS/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) [4.7 (93)](https://www.capterra.com/p/109930/BlueFolder/reviews/) Software built for IT service business professionals; centralizing ticket, customer management, billing, team scheduling and more. [Learn more about BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) [4.6 (92)](https://www.capterra.com/p/83211/HappyFox/reviews/) A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. [Learn more about HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## ManageEngine ADManager Plus](https://www.capterra.com/p/143496/ADManager-Plus/) [4.5 (84)](https://www.capterra.com/p/143496/ADManager-Plus/reviews/) ADManager Plus is an IGA solution for managing Active Directory, Microsoft 365, Exchange, and Google Workspace environments. [Learn more about ManageEngine ADManager Plus](https://www.capterra.com/p/143496/ADManager-Plus/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) [4.2 (83)](https://www.capterra.com/p/240578/IBM-Maximo/reviews/) Maximo IT helps power up performance with integrated IT service management and IT asset management software.  [Learn more about IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## Track-It!](https://www.capterra.com/p/67028/Track-It/) [4.0 (77)](https://www.capterra.com/p/67028/Track-It/reviews/) Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use. [Learn more about Track-It!](https://www.capterra.com/p/67028/Track-It/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) [4.5 (75)](https://www.capterra.com/p/126334/Lansweeper/reviews/) Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software. [Learn more about Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## osTicket](https://www.capterra.com/p/125118/osTicket/) [4.3 (75)](https://www.capterra.com/p/125118/osTicket/reviews/) An open source customer support system that organizes, manages and archives incoming support requests. [Learn more about osTicket](https://www.capterra.com/p/125118/osTicket/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## SapphireIMS](https://www.capterra.com/p/148203/SapphireIMS/) [4.4 (65)](https://www.capterra.com/p/148203/SapphireIMS/reviews/) Supercharge Your Employee Experience with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates. [Learn more about SapphireIMS](https://www.capterra.com/p/148203/SapphireIMS/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## Alloy Navigator](https://www.capterra.com/p/108129/Alloy-Navigator/) [4.5 (64)](https://www.capterra.com/p/108129/Alloy-Navigator/reviews/) Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. [Learn more about Alloy Navigator](https://www.capterra.com/p/108129/Alloy-Navigator/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## Panopta](https://www.capterra.com/p/235752/Panopta/) [4.5 (60)](https://www.capterra.com/p/235752/Panopta/reviews/) Panopta offers a full-service monitoring solution that covers all your devices and doesnt compromise on security. [Learn more about Panopta](https://www.capterra.com/p/235752/Panopta/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## Device42](https://www.capterra.com/p/144214/Device42/) [4.8 (59)](https://www.capterra.com/p/144214/Device42/reviews/) ITAM Software: Track complete hardware & software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more! [Learn more about Device42](https://www.capterra.com/p/144214/Device42/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## Deepser](https://www.capterra.com/p/178946/Deepser/) [4.6 (56)](https://www.capterra.com/p/178946/Deepser/reviews/) Deepser is the only 100% Italian Service Management platform, unifying services in a customizable ecosystem built for performance. [Learn more about Deepser](https://www.capterra.com/p/178946/Deepser/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## Proactivanet](https://www.capterra.com/p/227552/Proactivanet/) [4.8 (52)](https://www.capterra.com/p/227552/Proactivanet/reviews/) Spanish-language ITAM&ITSM tool that helps organizations save costs and secure their IT infrastructure. [Learn more about Proactivanet](https://www.capterra.com/p/227552/Proactivanet/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## ChangeGear](https://www.capterra.com/p/146239/ChangeGear-ITSM/) [4.0 (51)](https://www.capterra.com/p/146239/ChangeGear-ITSM/reviews/) ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester. [Learn more about ChangeGear](https://www.capterra.com/p/146239/ChangeGear-ITSM/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## Motadata ServiceOps](https://www.capterra.com/p/153905/Motadata/) [4.6 (50)](https://www.capterra.com/p/153905/Motadata/reviews/) Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities. [Learn more about Motadata ServiceOps](https://www.capterra.com/p/153905/Motadata/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) [4.7 (44)](https://www.capterra.com/p/200140/HaloITSM/reviews/) HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization. [Learn more about HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## GLPI](https://www.capterra.com/p/126254/GLPi/) [4.5 (41)](https://www.capterra.com/p/126254/GLPi/reviews/) Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment & ITIL compatible Helpdesk. [Learn more about GLPI](https://www.capterra.com/p/126254/GLPi/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/) [4.5 (41)](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/reviews/) ServiceNow IT Service Management is a modern, cloud-based, silo-busting solution with improved productivity, cost and resilience. [Learn more about ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## OnPage Incident Management System](https://www.capterra.com/p/176637/Incident-Management-System/) [4.6 (40)](https://www.capterra.com/p/176637/Incident-Management-System/reviews/) Incident management system that ensures rock-solid-reliability. Never miss critical alerts from monitoring tools and teams. [Learn more about OnPage Incident Management System](https://www.capterra.com/p/176637/Incident-Management-System/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management [## Wavity Help & Service Desk](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/) [4.8 (39)](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/reviews/) Wavity Help & Service Desk is a ticketing solution that can streamline collaboration and improve resolution times. [Learn more about Wavity Help & Service Desk](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Inventory Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management Page 3 of 10 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (227) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications Asset Tracking Availability Management Capacity Management Configuration Management Contract/License Management Customizable Fields Generative AI Help Desk Management Inventory Management Knowledge Base Management Multi-Channel Communication Project Management Release Management Reporting & Statistics Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management Surveys & Feedback Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Help Desk Software](https://www.capterra.com/help-desk-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Portal Software](https://www.capterra.com/portal-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/) I'm looking for ITSM Software that is: [Free](https://www.capterra.com/itsm-software/s/free/)[For Small Businesses](https://www.capterra.com/itsm-software/s/small-businesses/)