--- title: "Best ITSM Software 2026 | Capterra" description: "Find the top ITSM software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/itsm-software/" page_type: "category" language: "en" --- # Best ITSM Software Last updated on November 11, 2026 Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) [Free](https://www.capterra.com/itsm-software/s/free/)[For Small Businesses](https://www.capterra.com/itsm-software/s/small-businesses/) [4.4 (4116)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/) Zendesk offers the industry leading customer service solution. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. [Learn more about InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 92% recommend this product [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/) Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 84% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.6 (111)](https://www.capterra.com/p/10023357/monday-service/reviews/) AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI [Learn more about monday service](https://www.capterra.com/p/10023357/monday-service/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 83% recommend this product [4.7 (27)](https://www.capterra.com/p/146207/ITRP/reviews/) Modern ITSM with AI included. Go live in weeks, unify teams, automate workflows, and cut MTTR with one secure, easy-to-use platform. [Learn more about Xurrent](https://www.capterra.com/p/146207/ITRP/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.7 (146)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/) BOSSDesk is an award winning fully integrated ITSM/Help Desk /Service Desk solution available for both Cloud and On-Premise. [Learn more about BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 88% recommend this product [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.6 (49)](https://www.capterra.com/p/102230/Vision-Helpdesk/reviews/) Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. [Learn more about Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/) Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes.  [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/) NinjaOne is the leading unified IT operations platform, providing a seamless and single-pane solution.  [Learn more about NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 91% recommend this product [4.5 (2)](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/#reviews) Help Desk ticketing solution for businesses needing a best practice Help Desk with integrated IT Asset Management. Try Now. [Learn more about VIZOR IT Asset Management](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ClickUp](https://www.capterra.com/p/158833/ClickUp/) [4.6 (4646)](https://www.capterra.com/p/158833/ClickUp/reviews/) Cloud-based productivity platform combining task management, docs, chat, goals, whiteboards, dashboards, and AI in one workspace. [Learn more about ClickUp](https://www.capterra.com/p/158833/ClickUp/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 84% recommend this product [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 81% recommend this product [## ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) [4.6 (1917)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Endpoint Central is a unified endpoint management and security platform that helps IT teams manage, patch, secure, and troubleshoot dev [Learn more about ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 88% recommend this product [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1510)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. [Learn more about Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 90% recommend this product [## GitLab](https://www.capterra.com/p/159806/GitLab/) [4.6 (1231)](https://www.capterra.com/p/159806/GitLab/reviews/) GitLab unifies planning, CI/CD, security, and agentic AI, eliminating the tool handoffs that slow software delivery. Learn more today. [Learn more about GitLab](https://www.capterra.com/p/159806/GitLab/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 87% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (850)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 82% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (833)](https://www.capterra.com/p/136189/Salesforce/reviews/) [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/) Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (779)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) [4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/) An AI-driven, ITIL-ready ITSM platform. Automate workflows, unify asset management, and scale enterprise support without complexity. [Learn more about SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 85% recommend this product [## SysAid](https://www.capterra.com/p/107225/SysAid/) [4.5 (528)](https://www.capterra.com/p/107225/SysAid/reviews/) [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/) The only ITSM platform where agentic AI resolves incidents and fulfills requests, not just chats. [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 86% recommend this product [## Atera IT Management](https://www.capterra.com/p/144309/Atera/) [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Manage assets, inventory, and ticketing in one full-stack platform, all while cut your IT workload with AI agents.  [Learn more about Atera IT Management](https://www.capterra.com/p/144309/Atera/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 88% recommend this product [## Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.7 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) Remote support software for IT teams: ticket Support Queue, Support Team, per-contract billing and remote sessions in one tool. [Learn more about Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 91% recommend this product [## ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) [4.2 (346)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) ConnectWise Manage helps you organize your business around one centralized system, so your organization can easily connect. [Learn more about ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## IT Glue](https://www.capterra.com/p/170401/ITGlue/) [4.6 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information. [Learn more about IT Glue](https://www.capterra.com/p/170401/ITGlue/) ITSM features reviewers most value Access Controls/Permissions Alerts/Notifications Asset Tracking Configuration Management Help Desk Management Inventory Management Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 85% recommend this product Page 1 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (281) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications [Asset Tracking](https://www.capterra.com/itsm-software/features/asset-tracking/) Availability Management Capacity Management Configuration Management Contract/License Management Customizable Fields Generative AI Help Desk Management [Incident Management](https://www.capterra.com/itsm-software/features/incident-management/) [Inventory Management](https://www.capterra.com/itsm-software/features/inventory-management/) Knowledge Base Management Multi-Channel Communication [Problem Management](https://www.capterra.com/itsm-software/features/problem-management/) Project Management Release Management Reporting & Statistics [Self Service Portal](https://www.capterra.com/itsm-software/features/self-service-portal/) Service Catalog [Service Level Agreement (SLA) Management](https://www.capterra.com/itsm-software/features/service-level-agreement-sla-management/) [Support Ticket Management](https://www.capterra.com/itsm-software/features/support-ticket-management/) Surveys & Feedback [Ticket Management](https://www.capterra.com/itsm-software/features/ticket-management/) Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Help Desk Software](https://www.capterra.com/help-desk-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Portal Software](https://www.capterra.com/portal-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/) I'm looking for ITSM Software that is: [Free](https://www.capterra.com/itsm-software/s/free/)[For Small Businesses](https://www.capterra.com/itsm-software/s/small-businesses/) How to choose the right ITSM Software? [Read our Buyer's Guide](#buyers-guide-content) Table of Contents - [The benefits of ITSM software](#the-benefits-of-itsm-software) - [Typical features of ITSM tools](#typical-features-of-itsm-tools) - [The cost of ITSM tools](#the-cost-of-itsm-tools) - [Considerations when purchasing ITSM tools](#considerations-when-purchasing-itsm-tools) - [Relevant ITSM software trends](#relevant-itsm-software-trends) ## The benefits of ITSM software - **Improved operational efficiency:** One of ITSM software's major functions is the standardization of IT practices, allowing users to establish policies that facilitate a regulated and safe IT environment within their organization. This safeguards organization against both internal and external data threats and increases productivity via optimal digital resource utilization. - **Improved customer service:** Effective ITSM software utilization reduces customer response time by helping support teams follow best practices while helping clients. Managers can use such ITSM tools to track their customer issues and identify the best available resources to resolve them. - **Reduce downtime through incident prevention:** Predictive analytics modules within ITSM software help IT teams identify possible issues before they occur. Real-time monitoring of networks and hardware components, as well as vulnerability analysis, helps organizations take the necessary options to avoid or minimize any damage. Organizations can take help from ITSM solutions to plan out and prepare for major issue prevention efforts, which reduces downtime overall. * * * ## Typical features of ITSM tools - **Change management:** Track, monitor, and manage all IT service changes/transitions. - **Incident management:** Help support teams identify, resolve, and restore unplanned service disruptions. - **Problem management:** Identify and solve the underlying cause of incidents, and prevent future incidents from occurring. - **Configuration management:** Monitor and maintain configurations of IT components (e.g., servers, routers, switcher configuration information, software) and ensure all devices are running with the same version and configuration settings. - **Self-service portal**: A platform through which end users can reach out to IT administrators and submit tickets, track their complaint status, and more. - **Contract/License management:** Track and monitor contracts/licenses assigned to product or service offerings to stay compliant. * * * ## The cost of ITSM tools Most products in the market are priced on a "per agent, per month" basis, and can be divided into three pricing tiers based on their **starting price:** **Price ranges\*:** - $3 - $7 - $7 - $43 - $43+ _\*The pricing included in this list is for the entry-level/lowest priced offering found on vendor websites on September 13, 2018. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._ The above list summarizes pricing for the base plans of most ITSM software products. Higher-priced premium products may include additional features such as project management, asset tracking, and reporting. * * * ## Considerations when purchasing ITSM tools - **Integration with existing systems:** ITSM software has to monitor all software solutions, networks, and equipment within an organization, requiring the software to pull data from all interconnected applications in real time. This is generally achieved via its capability to integrate with other business applications, which allows ITSM software to monitor the health of all systems. Before making a purchase, software buyers should review ITSM systems' ability to integrate with their existing applications and infrastructure to ensure the software can access the required data. - **Total cost of ownership:** The market is saturated with hundreds of ITSM tools, and direct comparison is difficult due to both the number of available solutions and the ways in which they differ. After building a shortlist of software that meets their specific needs, software buyers should carefully evaluate pricing models and ensure that there are no hidden costs, and/or that the final price includes any additional deployment, module, capability, data storage, processing, and integration costs. * * * ## Relevant ITSM software trends - **Chatbots will transform service management:** Chatbots can swiftly respond to customer queries without human intervention. According to [our research](https://www.capterra.com/resources/top-5-small-business-tech-trends/), small businesses can achieve significant operational and cost advantages by implementing conversational chatbots. Over the next few years, chatbots will begin providing basic support via ITSM solutions to customers and employees while leveraging advanced tools such as smart search, smart emails, and smart ticketing. - **Predictive customer service:** Machine learning and artificial intelligence (AI) will offer innovative applications in the service management field in the coming years. Major advancements in virtual personal assistants, recommendation engines, and physical devices such as drones and robots will drive adoption. According to [our research](https://www.capterra.com/resources/top-5-small-business-tech-trends/), more than half of small businesses will adopt AI technologies within the next one to two years. As adoption expands, expect AI applications to support the traditional workforce and increase productivity. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra's "Top 20 Most User-Friendly ITSM Software" report](https://www.capterra.com/itsm-software/#user-friendly). The pricing ranges exclude freemium versions of the products. The highlighted features were identified based on their relevance and the percentage of products in [Capterra's ITSM solutions directory](https://www.capterra.com/itsm-software/) that offer them. The following sources were used for this document: 1\. [Top 5 Tech Trends for Small Business, Capterra](https://www.capterra.com/resources/top-5-small-business-tech-trends/) (Date accessed: September 14, 2018)