# Page 3 | Best IT Ticketing Systems Software 2026 | Capterra > Page 3 - Find the top IT Ticketing Systems software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/it-ticketing-systems-software --- # Best IT Ticketing Systems Software - Page 3 [## SPOTIO](https://www.capterra.com/p/157701/SPOTIO/) [4.3 (78)](https://www.capterra.com/p/157701/SPOTIO/reviews/) Field sales acceleration platform that helps businesses with pipeline building, task automation, sales tracking, and route planning. [Learn more about SPOTIO](https://www.capterra.com/p/157701/SPOTIO/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Whatfix](https://www.capterra.com/p/143008/Whatfix/) [4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/) Whatfix helps enterprises control, accelerate and optimize software adoption to drive outcomes from their technology investments. [Learn more about Whatfix](https://www.capterra.com/p/143008/Whatfix/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Track-It!](https://www.capterra.com/p/67028/Track-It/) [4.0 (77)](https://www.capterra.com/p/67028/Track-It/reviews/) Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use. [Learn more about Track-It!](https://www.capterra.com/p/67028/Track-It/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/) [4.3 (76)](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/reviews/) Oracle E-Business Suite supports today’s evolving business models, drives productivity, and meets the demands of the modern mobile user [Learn more about Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) [3.6 (73)](https://www.capterra.com/p/227247/Sage-CRM/reviews/) Cloud and on-premise customer relationship management software for sales, marketing and customer service. [Learn more about Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## LiveHelpNow](https://www.capterra.com/p/99093/LiveHelpNow-Suite/) [4.6 (72)](https://www.capterra.com/p/99093/LiveHelpNow-Suite/reviews/) Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more [Learn more about LiveHelpNow](https://www.capterra.com/p/99093/LiveHelpNow-Suite/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## SalesOutlook CRM](https://www.capterra.com/p/129898/SalesOutlook-CRM/) [4.3 (71)](https://www.capterra.com/p/129898/SalesOutlook-CRM/reviews/) Microsoft Outlook-based CRM plug-in which offers account management, lead tracking, mobile access and document management. [Learn more about SalesOutlook CRM](https://www.capterra.com/p/129898/SalesOutlook-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Infor Sales & Catering](https://www.capterra.com/p/251670/ReServe-Interactive/) [4.7 (67)](https://www.capterra.com/p/251670/ReServe-Interactive/reviews/) Cloud-based sales, catering, and event management software that manages the full event lifecycle from inquiry through billing. [Learn more about Infor Sales & Catering](https://www.capterra.com/p/251670/ReServe-Interactive/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Tracker](https://www.capterra.com/p/115913/Tracker/) [4.4 (66)](https://www.capterra.com/p/115913/Tracker/reviews/) Powerful and affordable issue tracking software solution that can be configured to your exact needs. [Learn more about Tracker](https://www.capterra.com/p/115913/Tracker/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Sellsy](https://www.capterra.com/p/133104/Sellsy/) [4.2 (66)](https://www.capterra.com/p/133104/Sellsy/reviews/) CRMs today are samesie, but they're never really Sellsy. Choose your modules and focus on the activites that deliver ROI. [Learn more about Sellsy](https://www.capterra.com/p/133104/Sellsy/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Oracle Sales](https://www.capterra.com/p/139449/Oracle-Sales-Cloud/) [4.3 (65)](https://www.capterra.com/p/139449/Oracle-Sales-Cloud/reviews/) Equip your team with the proper processes, tools, resources and intelligence to increase revenues and engage your customer smarter. [Learn more about Oracle Sales](https://www.capterra.com/p/139449/Oracle-Sales-Cloud/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## SalesNexus](https://www.capterra.com/p/83518/SalesNexus-Online-CRM/) [4.5 (64)](https://www.capterra.com/p/83518/SalesNexus-Online-CRM/reviews/) CRM-driven ticket tracking to manage customer issues, follow-ups, and internal accountability [Learn more about SalesNexus](https://www.capterra.com/p/83518/SalesNexus-Online-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## SherpaDesk](https://www.capterra.com/p/136172/SherpaDesk/) [4.7 (62)](https://www.capterra.com/p/136172/SherpaDesk/reviews/) Finally a customer support solution that focuses on what really matters - Time [Learn more about SherpaDesk](https://www.capterra.com/p/136172/SherpaDesk/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Giva](https://www.capterra.com/p/183532/Giva-Customer-Service/) [4.9 (57)](https://www.capterra.com/p/183532/Giva-Customer-Service/reviews/) The Apple MAC of change management software in the cloud. [Learn more about Giva](https://www.capterra.com/p/183532/Giva-Customer-Service/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## 1CRM](https://www.capterra.com/p/131566/1CRM/) [4.3 (57)](https://www.capterra.com/p/131566/1CRM/reviews/) The most intuitive, customizable and cost-effective customer relationship management (CRM) solution on the market. [Learn more about 1CRM](https://www.capterra.com/p/131566/1CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Mothernode CRM](https://www.capterra.com/p/124514/Mothernode-CRM/) [4.8 (56)](https://www.capterra.com/p/124514/Mothernode-CRM/reviews/) Easy to use Sales and Marketing automation CRM designed to increase sales and revenue, and retain more customers. [Learn more about Mothernode CRM](https://www.capterra.com/p/124514/Mothernode-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Re:amaze](https://www.capterra.com/p/132952/Reamaze/) [4.8 (53)](https://www.capterra.com/p/132952/Reamaze/reviews/) Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. [Learn more about Re:amaze](https://www.capterra.com/p/132952/Reamaze/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## ProProfs Chat](https://www.capterra.com/p/162609/ProProfs-Chat/) [4.8 (53)](https://www.capterra.com/p/162609/ProProfs-Chat/reviews/) ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers. [Learn more about ProProfs Chat](https://www.capterra.com/p/162609/ProProfs-Chat/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## LogicBox](https://www.capterra.com/p/114662/Logicbox/) [4.5 (48)](https://www.capterra.com/p/114662/Logicbox/reviews/) Simplify and grow your business with your own custom Logicbox. [Learn more about LogicBox](https://www.capterra.com/p/114662/Logicbox/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) [4.2 (48)](https://www.capterra.com/p/136373/SuiteCRM/reviews/) Open source modular CRM that can be configured for your sales or service department. Combined option is also available. [Learn more about SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## AddressTwo](https://www.capterra.com/p/154447/AddressTwo/) [4.7 (47)](https://www.capterra.com/p/154447/AddressTwo/reviews/) CRM designed for small businesses to track key relationships that grow your business. [Learn more about AddressTwo](https://www.capterra.com/p/154447/AddressTwo/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Teamleader](https://www.capterra.com/p/153190/Teamleader/) [4.2 (45)](https://www.capterra.com/p/153190/Teamleader/reviews/) Sell, bill and organise work in one place. 20.000+ users work smarter with Teamleader's work management software. [Learn more about Teamleader](https://www.capterra.com/p/153190/Teamleader/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Commence](https://www.capterra.com/p/576/Commence/) [4.9 (44)](https://www.capterra.com/p/576/Commence/reviews/) A comprehensive solution for managing Sales, Leads, Marketing, Help Desk Ticketing, a Customer Portal and Project Management. [Learn more about Commence](https://www.capterra.com/p/576/Commence/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Shape](https://www.capterra.com/p/173673/SetShape/) [4.7 (44)](https://www.capterra.com/p/173673/SetShape/reviews/) The most flexible CRM ever created! [Learn more about Shape](https://www.capterra.com/p/173673/SetShape/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## InStream](https://www.capterra.com/p/144510/InStream/) [4.7 (41)](https://www.capterra.com/p/144510/InStream/reviews/) Intuitive CRM dedicated to various businesses which are focused on building relations with customers. Try our free or paid version. [Learn more about InStream](https://www.capterra.com/p/144510/InStream/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/) [4.3 (41)](https://www.capterra.com/p/225424/Conversational-Cloud/reviews/) A leader in Conversational AI, chatbot, and messaging technology, LivePerson helps you get the results that matter to your business.  [Learn more about Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Kapture CX](https://www.capterra.com/p/266354/Kapture/) [4.2 (40)](https://www.capterra.com/p/266354/Kapture/reviews/) Kapture CX is Gen-AI powered customer experience management solution, built for enterprises. [Learn more about Kapture CX](https://www.capterra.com/p/266354/Kapture/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Agiloft](https://www.capterra.com/p/101273/Agiloft/) [4.8 (38)](https://www.capterra.com/p/101273/Agiloft/reviews/) Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more. [Learn more about Agiloft](https://www.capterra.com/p/101273/Agiloft/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Deskpro](https://www.capterra.com/p/127288/DeskPRO/) [4.6 (38)](https://www.capterra.com/p/127288/DeskPRO/reviews/) Powerful and robust helpdesk software for all industries and organizations; available through Cloud hosting or self-hosted On-Premise. [Learn more about Deskpro](https://www.capterra.com/p/127288/DeskPRO/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## UseResponse](https://www.capterra.com/p/170123/UseResponse/) [4.6 (36)](https://www.capterra.com/p/170123/UseResponse/reviews/) Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial. [Learn more about UseResponse](https://www.capterra.com/p/170123/UseResponse/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## TeamGram](https://www.capterra.com/p/167763/TeamGram/) [4.9 (35)](https://www.capterra.com/p/167763/TeamGram/reviews/) Intuitive CRM that will increase your sales performance.Manage your sales pipeline and beat the competition. Try FREE for 14 days! [Learn more about TeamGram](https://www.capterra.com/p/167763/TeamGram/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## EcholoN](https://www.capterra.com/p/189744/Echolon/) [4.7 (35)](https://www.capterra.com/p/189744/Echolon/#reviews) Service Management Software Suite that represents a comprehensive solution for service, support, and customer care [Learn more about EcholoN](https://www.capterra.com/p/189744/Echolon/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## PersistIQ](https://www.capterra.com/p/143625/PersistIQ/) [3.0 (34)](https://www.capterra.com/p/143625/PersistIQ/reviews/) PersistIQ helps sales teams to launch personalized outbound campaigns with multiple touch points. [Learn more about PersistIQ](https://www.capterra.com/p/143625/PersistIQ/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## edge CRM](https://www.capterra.com/p/185769/edge-CRM/) [4.6 (33)](https://www.capterra.com/p/185769/edge-CRM/reviews/) AI driven application that helps you enhance your productivity and sales efficiency. [Learn more about edge CRM](https://www.capterra.com/p/185769/edge-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Totango](https://www.capterra.com/p/222281/Totango/) [3.7 (33)](https://www.capterra.com/p/222281/Totango/reviews/) Totango maximizes adoption, retention, and expansion with actionable insights, scalable tools, and customer engagement.  [Learn more about Totango](https://www.capterra.com/p/222281/Totango/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Focus Softnet](https://www.capterra.com/p/191388/Centra-Hub-CRM/) [3.9 (31)](https://www.capterra.com/p/191388/Centra-Hub-CRM/reviews/) CentraHub CRM is fully customizable integrated sales, marketing, and service suite to automate conversion for growing businesses. [Learn more about Focus Softnet](https://www.capterra.com/p/191388/Centra-Hub-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Cayzu](https://www.capterra.com/p/134057/Cayzu/) [5.0 (30)](https://www.capterra.com/p/134057/Cayzu/reviews/) Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently. [Learn more about Cayzu](https://www.capterra.com/p/134057/Cayzu/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) [4.6 (29)](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/) ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration [Learn more about ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Helpshift](https://www.capterra.com/p/150923/Helpshift/) [3.9 (29)](https://www.capterra.com/p/150923/Helpshift/reviews/) Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience. [Learn more about Helpshift](https://www.capterra.com/p/150923/Helpshift/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## FocalScope](https://www.capterra.com/p/127118/FocalScope/) [5.0 (28)](https://www.capterra.com/p/127118/FocalScope/reviews/) Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL. [Learn more about FocalScope](https://www.capterra.com/p/127118/FocalScope/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## BlueCamroo](https://www.capterra.com/p/101736/BlueCamroo/) [4.4 (28)](https://www.capterra.com/p/101736/BlueCamroo/reviews/) Web-based lead management, CRM, project management, time tracking, billing, and support ticketing. [Learn more about BlueCamroo](https://www.capterra.com/p/101736/BlueCamroo/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## GoSquared](https://www.capterra.com/p/154150/GoSquared/) [4.9 (27)](https://www.capterra.com/p/154150/GoSquared/reviews/) Award-winning software to understand and engage with your customers.  [Learn more about GoSquared](https://www.capterra.com/p/154150/GoSquared/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) [4.9 (27)](https://www.capterra.com/p/136797/RAYNET-CRM/reviews/) Conquer chaos with CRM software. All contacts, deals, your calendar, and your sales pipeline analysis in one place. [Learn more about RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## karmaCRM](https://www.capterra.com/p/45248/karmaCRM/) [4.5 (27)](https://www.capterra.com/p/45248/karmaCRM/reviews/) Experience the most intuitive CRM in the world. Foster customer relationships without expensive add-ons and complex interfaces. [Learn more about karmaCRM](https://www.capterra.com/p/45248/karmaCRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## JDisc Discovery](https://www.capterra.com/p/130077/JDisc-Discovery/) [4.7 (26)](https://www.capterra.com/p/130077/JDisc-Discovery/reviews/) Boost your IT ticketing system with accurate, automated asset data from JDisc Discovery for faster, smarter support. [Learn more about JDisc Discovery](https://www.capterra.com/p/130077/JDisc-Discovery/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Anthill](https://www.capterra.com/p/167962/Anthill-CRm/) [5.0 (24)](https://www.capterra.com/p/167962/Anthill-CRm/reviews/) Anthill is a process-centric CRM allowing companies to manage their unique customer journey across Sales, Admin and Support teams. [Learn more about Anthill](https://www.capterra.com/p/167962/Anthill-CRm/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## ConvergeHub](https://www.capterra.com/p/134185/ConvergeHub/) [4.8 (24)](https://www.capterra.com/p/134185/ConvergeHub/reviews/) Built for Growth. Trusted by SMBs. ConvergeHub simplifies customer management by combining sales, marketing, support, and billing into  [Learn more about ConvergeHub](https://www.capterra.com/p/134185/ConvergeHub/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Magentrix](https://www.capterra.com/p/136124/Magentrix/) [4.7 (24)](https://www.capterra.com/p/136124/Magentrix/reviews/) We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM. [Learn more about Magentrix](https://www.capterra.com/p/136124/Magentrix/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Soffront CRM](https://www.capterra.com/p/9990/Soffront-CRM/) [4.3 (24)](https://www.capterra.com/p/9990/Soffront-CRM/reviews/) Soffront offers an award winning integrated CRM spanning marketing, sales and service. [Learn more about Soffront CRM](https://www.capterra.com/p/9990/Soffront-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Snapforce](https://www.capterra.com/p/135407/Snapforce-CRM/) [4.1 (24)](https://www.capterra.com/p/135407/Snapforce-CRM/reviews/) Snapforce is an easy to use CRM software, used by more than 65,000 users in 12 countries. [Learn more about Snapforce](https://www.capterra.com/p/135407/Snapforce-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management Page 3 of 5 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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