# IT Management Software with Ticket Management 2026 | Capterra > Explore the top IT Management software with Ticket Management in 2026. Compare verified user ratings and reviews to discover the perfect fit for your business size, needs, and industry. Source: https://www.capterra.com/it-management-software/features/545-ticket-management --- # Best IT Management Software with Ticket Management For more information consult our [IT Management Buyers Guide](#buyers-guide-content) [4.5 (293)](https://www.capterra.com/p/169569/Zoho-Sprints/reviews/) Good for: Small Business Zoho Sprints is a cloud-based agile project management platform that helps teams plan, track, and deliver work with clarity. [Learn more about Zoho Sprints](https://www.capterra.com/p/169569/Zoho-Sprints/) 85% of users recommend this product [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/) Good for: Access Controls/Permissions Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) 84% of users recommend this product [4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) [Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/) Great for: Small Business NinjaOne centralizes endpoint, patch, and service desk management into a unified IT management solution. [Learn more about NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) 91% of users recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.5 (255)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) [Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/) Great for: Real-Time Monitoring ManageEngine OpManager a holistic network management software for performance monitoring, fault diagnosis & troubleshooting. [Learn more about ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/) 92% of users recommend this product [4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) [Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/) Great for: Mid-Size Business SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/) 85% of users recommend this product [4.3 (194)](https://www.capterra.com/p/163344/N-sight/reviews/) Good for: Ease of Use RMM software helping IT providers manage endpoints, users, and devices and offers remote access, ticketing, and billing features. [Learn more about N-sight RMM](https://www.capterra.com/p/163344/N-sight/) [4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Great for: Value for Money BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. [Learn more about BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) 89% of users recommend this product [4.6 (10)](https://www.capterra.com/p/154190/Nerdio/#reviews) Nerdio Manager simplifies IT management, significantly streamlining workloads and simplifying day-to-day operations.  [Learn more about Nerdio](https://www.capterra.com/p/154190/Nerdio/) [4.6 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) [Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/) Great for: Remote Access/Control Centralize all your remote connections, passwords, and credentials into a unique platform that people love to work with. [Learn more about Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/) 81% of users recommend this product [4.7 (21)](https://www.capterra.com/p/160468/AlertOps/reviews/) Respond to incidents faster. Send rich alerts - with links - to all your teams as needed based on type, severity, or skillset. [Learn more about AlertOps](https://www.capterra.com/p/160468/AlertOps/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (127) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Tracking AI Copilot Alerts/Notifications API Capacity Management Compliance Management Dashboard Generative AI Incident Management Issue Auditing IT Asset Tracking IT Reporting Knowledge Management License Management Maintenance Scheduling Patch Management Real-Time Notifications Remote Access/Control Self Service Portal Server Monitoring Service Level Agreement (SLA) Management Ticket Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad