# IT Management Software with Incident Management 2026 | Capterra

> Explore the top IT Management software with Incident Management in 2026. Compare verified user ratings and reviews to discover the perfect fit for your business size, needs, and industry.

Source: https://www.capterra.com/it-management-software/features/336-incident-management

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# Best IT Management Software with Incident Management

For more information consult our [IT Management Buyers Guide](#buyers-guide-content)

[4.5 (212)](https://www.capterra.com/p/164872/Netwrix-Auditor/reviews/)

Good for:

Value for Money

Keep tabs on user activity and configurations in your on-premises and cloud-based IT systems. [Learn more about Netwrix Auditor](https://www.capterra.com/p/164872/Netwrix-Auditor/)

82% of users recommend this product

[4.7 (21)](https://www.capterra.com/p/160468/AlertOps/reviews/)

Respond to incidents faster. Send rich alerts - with links - to all your teams as needed based on type, severity, or skillset. [Learn more about AlertOps](https://www.capterra.com/p/160468/AlertOps/)

[4.6 (1215)](https://www.capterra.com/p/159806/GitLab/reviews/)

Great for:

Enterprise

GitLab is one platform for planning, CI/CD, security testing, and agentic AI across the full software development lifecycle. Learn More [Learn more about GitLab](https://www.capterra.com/p/159806/GitLab/)

86% of users recommend this product

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors.

[4.7 (136)](https://www.capterra.com/p/136727/Reftab/reviews/)

Great for:

Value for Money

Create a free account - track laptops, mobile devices and more with Reftab. Tons of integrations to manage onboarding and off boarding. [Learn more about Reftab](https://www.capterra.com/p/136727/Reftab/)

95% of users recommend this product

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Good for:

Access Controls/Permissions

Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/)

84% of users recommend this product

[4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Great for:

Small Business

NinjaOne centralizes endpoint, patch, and service desk management into a unified IT management solution. [Learn more about NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

91% of users recommend this product

[5.0 (8)](https://www.capterra.com/p/184757/BusinessLOG/#reviews)

AI-powered log management, SIEM, compliance, DLP, asset management, and IoT security in one on-premises platform. [Learn more about BusinessLOG](https://www.capterra.com/p/184757/BusinessLOG/)

[4.9 (30)](https://www.capterra.com/p/154050/Galileo-IPM-Suite/reviews/)

Unified infrastructure observability platform with performance analytics, alerting, reporting, and capacity planning. [Learn more about Galileo](https://www.capterra.com/p/154050/Galileo-IPM-Suite/)

[4.6 (1462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Good for:

Inventory Management

On-prem & cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console. [Learn more about ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)

87% of users recommend this product

[4.5 (255)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Great for:

Real-Time Monitoring

ManageEngine OpManager a holistic network management software for performance monitoring, fault diagnosis & troubleshooting. [Learn more about ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)

92% of users recommend this product

## Top-rated software of 2026

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Plan Type

Free Trial

Popular

85% of professionals opt for a 30-day trial before the software purchase

Other subsciption plans:

Free Version

Monthly Subscription

Annual Subscription

One-Time License

Key Features

All key features

Popular

We have selected the most important and critical features as defined by Capterra user reviews

Access Controls/Permissions

Activity Tracking

AI Copilot

Alerts/Notifications

API

Capacity Management

Compliance Management

Dashboard

Generative AI

Incident Management

Issue Auditing

IT Asset Tracking

IT Reporting

Knowledge Management

License Management

Maintenance Scheduling

Patch Management

Real-Time Notifications

Remote Access/Control

Self Service Portal

Server Monitoring

Service Level Agreement (SLA) Management

Ticket Management

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

Mobile Android

Mobile iPhone

Mobile iPad