# IT Management Software with Service Level Agreement (SLA) Management 2026 | Capterra

> Explore the top IT Management software with Service Level Agreement (SLA) Management in 2026. Compare verified user ratings and reviews to discover the perfect fit for your business size, needs, and industry.

Source: https://www.capterra.com/it-management-software/features/1060-service-level-agreement-sla-management

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# Best IT Management Software with Service Level Agreement (SLA) Management

For more information consult our [IT Management Buyers Guide](#buyers-guide-content)

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

84% recommend this product

[4.9 (30)](https://www.capterra.com/p/154050/Galileo-IPM-Suite/reviews/)

Unified infrastructure observability platform with performance analytics, alerting, reporting, and capacity planning. [Learn more about Galileo](https://www.capterra.com/p/154050/Galileo-IPM-Suite/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.5 (255)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

ManageEngine OpManager a holistic network management software for performance monitoring, fault diagnosis & troubleshooting. [Learn more about ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

92% recommend this product

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[4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

85% recommend this product

[4.3 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)

RMM software helping IT providers manage endpoints, users, and devices and offers remote access, ticketing, and billing features. [Learn more about N-sight RMM](https://www.capterra.com/p/163344/N-sight/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. [Learn more about BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

89% recommend this product

[4.6 (10)](https://www.capterra.com/p/154190/Nerdio/#reviews)

Nerdio Manager simplifies IT management, significantly streamlining workloads and simplifying day-to-day operations.  [Learn more about Nerdio](https://www.capterra.com/p/154190/Nerdio/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.5 (31)](https://www.capterra.com/p/10008506/ManageEngine-OpManager-Plus/#reviews)

Don't just monitor your network and application stack; fully observe them with OpManager Plus, the unified observability solution. [Learn more about ManageEngine OpManager Plus](https://www.capterra.com/p/10008506/ManageEngine-OpManager-Plus/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.7 (21)](https://www.capterra.com/p/160468/AlertOps/reviews/)

Respond to incidents faster. Send rich alerts - with links - to all your teams as needed based on type, severity, or skillset. [Learn more about AlertOps](https://www.capterra.com/p/160468/AlertOps/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.8 (6)](https://www.capterra.com/p/172408/DERDACK-Enterprise-Alert/#reviews)

Automates alert flows, accelerates responses to critical incidents and reduces unexpected downtime by 60%. [Learn more about DERDACK Enterprise Alert](https://www.capterra.com/p/172408/DERDACK-Enterprise-Alert/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

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85% of professionals opt for a 30-day trial before the software purchase

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Key Features

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We have selected the most important and critical features as defined by Capterra user reviews

Access Controls/Permissions

Activity Tracking

AI Copilot

Alerts/Notifications

API

Capacity Management

Compliance Management

Dashboard

Generative AI

Incident Management

Issue Auditing

IT Asset Tracking

IT Reporting

Knowledge Management

License Management

Maintenance Scheduling

Patch Management

Real-Time Notifications

Remote Access/Control

Self Service Portal

Server Monitoring

Service Level Agreement (SLA) Management

Ticket Management

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

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