--- title: "Best Incident Management Software for Small Businesses 2026 | Capterra" description: "Find and compare the 2026 best Incident Management software for small businesses, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/incident-management-software/s/small-businesses/" page_type: "subcategory" language: "en" --- # Best Incident Management Software for small business ## Top 10 ranked by small-business reviewer ratings ### Ranked small business Incident Management products | Rank | Product | Overall rating | Category rating | Key attribute | Starting price | Key features | | --- | --- | --- | --- | --- | --- | --- | | 1 | [GRC Toolbox](https://www.capterra.com/p/265898/GRC-Toolbox/) | 4.9 out of 5 (50 reviews) | 4.8 out of 5 (28 category reviews) | Highly rated for Ease of Setup | CHF4900.00 Flat Rate, Per Year | Included: Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, Workflow Management; Not included: On Call Scheduling, Status Tracking, Task Management, Ticket Management | | 2 | [Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) | 4.6 out of 5 (356 reviews) | 4.8 out of 5 (20 category reviews) | Highly rated for Ease of Use | A$29.00 Flat Rate, Per Month | Included: Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, Status Tracking, Task Management, Workflow Management; Not included: On Call Scheduling, Ticket Management | | 3 | [Deepser](https://www.capterra.com/p/178946/Deepser/) | 4.6 out of 5 (58 reviews) | 4.9 out of 5 (10 category reviews) | Highly rated for Quality of Support | $28.00 Per User, Per Month | Included: Alerts/Notifications, Audit Trail, Incident Reporting, Status Tracking, Task Management, Ticket Management, Workflow Management; Not included: Corrective and Preventive Actions (CAPA), On Call Scheduling | | 4 | [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) | 4.6 out of 5 (268 reviews) | 4.8 out of 5 (17 category reviews) | Highly rated for Functionality | Contact vendor | Included: Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, Task Management, Ticket Management; Not included: On Call Scheduling, Status Tracking, Workflow Management | | 5 | [Tandem Software](https://www.capterra.com/p/131244/Tandem-Software/) | 4.8 out of 5 (59 reviews) | 4.8 out of 5 (12 category reviews) | Highly rated for Quality of Support | Contact vendor | Included: Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, Task Management, Workflow Management; Not included: On Call Scheduling, Status Tracking, Ticket Management | | 6 | [Radar Healthcare](https://www.capterra.com/p/196713/Radar-Healthcare/) | 4.7 out of 5 (26 reviews) | 4.8 out of 5 (14 category reviews) | Highly rated for Quality of Support | £4500.00 Other, Per Month | Included: Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, Task Management, Workflow Management; Not included: On Call Scheduling, Status Tracking, Ticket Management | | 7 | [HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) | 4.7 out of 5 (44 reviews) | 4.7 out of 5 (11 category reviews) | Highly rated for Ease of Use | £49.00 Per User, Per Month | Included: Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, On Call Scheduling; Not included: Status Tracking, Task Management, Ticket Management, Workflow Management | | 8 | [ilert](https://www.capterra.com/p/207205/iLert/) | 4.7 out of 5 (65 reviews) | 4.7 out of 5 (45 category reviews) | Highly rated for Ease of Setup | €19.00 Per User, Per Month | Included: Alerts/Notifications, Incident Reporting, On Call Scheduling, Status Tracking, Workflow Management; Not included: Audit Trail, Corrective and Preventive Actions (CAPA), Task Management, Ticket Management | | 9 | [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) | 4.4 out of 5 (234 reviews) | 4.7 out of 5 (24 category reviews) | Highly rated for Functionality | $16.00 Per User, Per Month | Included: Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, Status Tracking, Task Management, Ticket Management, Workflow Management; Not included: On Call Scheduling | | 10 | [New Relic](https://www.capterra.com/p/118128/New-Relic/) | 4.5 out of 5 (203 reviews) | 4.6 out of 5 (11 category reviews) | Highly rated for Ease of Use | $10.00 | Included: Alerts/Notifications, Audit Trail, Incident Reporting, Task Management, Workflow Management; Not included: Corrective and Preventive Actions (CAPA), On Call Scheduling, Status Tracking, Ticket Management | Category rating: Rating from reviewers who used each product as Incident Management software, with the number of those reviews. Products are ranked by this rating, adjusted for how many reviews support it. For the complete directory, see [the full product list](#full-product-list). --- ## See top 10 product details ### 1. [GRC Toolbox](https://www.capterra.com/p/265898/GRC-Toolbox/) Overall rating: 4.9 out of 5 (50 reviews) Category rating: 4.8 out of 5 (28 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: CHF4900.00 Flat Rate, Per Year Free trial: Available Free version: Not available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Not included - Task Management: Not included - Ticket Management: Not included - Workflow Management: Included --- ### 2. [Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) Overall rating: 4.6 out of 5 (356 reviews) Category rating: 4.8 out of 5 (20 category reviews) Key attribute: Highly rated for Ease of Use Starting price: A$29.00 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Included - Task Management: Included - Ticket Management: Not included - Workflow Management: Included #### Pros based on reviews - Enhanced operational productivity - Seamless team collaboration platform #### Cons based on reviews - Recurring bugs and technical glitches --- ### 3. [Deepser](https://www.capterra.com/p/178946/Deepser/) Overall rating: 4.6 out of 5 (58 reviews) Category rating: 4.9 out of 5 (10 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $28.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Not included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Included - Task Management: Included - Ticket Management: Included - Workflow Management: Included --- ### 4. [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) Overall rating: 4.6 out of 5 (268 reviews) Category rating: 4.8 out of 5 (17 category reviews) Key attribute: Highly rated for Functionality Starting price: Contact vendor Free trial: Available Free version: Not available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Not included - Task Management: Included - Ticket Management: Included - Workflow Management: Not included #### Pros based on reviews - Comprehensive dashboard visualization tools - Centralized and versatile log management #### Cons based on reviews - High and unpredictable pricing --- ### 5. [Tandem Software](https://www.capterra.com/p/131244/Tandem-Software/) Overall rating: 4.8 out of 5 (59 reviews) Category rating: 4.8 out of 5 (12 category reviews) Key attribute: Highly rated for Quality of Support Starting price: Contact vendor Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Not included - Task Management: Included - Ticket Management: Not included - Workflow Management: Included --- ### 6. [Radar Healthcare](https://www.capterra.com/p/196713/Radar-Healthcare/) Overall rating: 4.7 out of 5 (26 reviews) Category rating: 4.8 out of 5 (14 category reviews) Key attribute: Highly rated for Quality of Support Starting price: £4500.00 Other, Per Month Free trial: Not available Free version: Not available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Not included - Task Management: Included - Ticket Management: Not included - Workflow Management: Included --- ### 7. [HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) Overall rating: 4.7 out of 5 (44 reviews) Category rating: 4.7 out of 5 (11 category reviews) Key attribute: Highly rated for Ease of Use Starting price: £49.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Included - Incident Reporting: Included - On Call Scheduling: Included - Status Tracking: Not included - Task Management: Not included - Ticket Management: Not included - Workflow Management: Not included --- ### 8. [ilert](https://www.capterra.com/p/207205/iLert/) Overall rating: 4.7 out of 5 (65 reviews) Category rating: 4.7 out of 5 (45 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: €19.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Not included - Corrective and Preventive Actions (CAPA): Not included - Incident Reporting: Included - On Call Scheduling: Included - Status Tracking: Included - Task Management: Not included - Ticket Management: Not included - Workflow Management: Included --- ### 9. [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Overall rating: 4.4 out of 5 (234 reviews) Category rating: 4.7 out of 5 (24 category reviews) Key attribute: Highly rated for Functionality Starting price: $16.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Included - Task Management: Included - Ticket Management: Included - Workflow Management: Included #### Pros based on reviews - Comprehensive ticket tracking system - Straightforward deployment and configuration #### Cons based on reviews - Complex and outdated interface --- ### 10. [New Relic](https://www.capterra.com/p/118128/New-Relic/) Overall rating: 4.5 out of 5 (203 reviews) Category rating: 4.6 out of 5 (11 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $10.00 Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Not included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Not included - Task Management: Included - Ticket Management: Not included - Workflow Management: Included #### Pros based on reviews - Effective performance optimization tools - Comprehensive real-time monitoring platform #### Cons based on reviews - High and unpredictable pricing --- ## All incident management software for small businesses [4.8 (130)](https://www.capterra.com/p/152559/NovaraFlex/reviews/) Mobile EHS & safety software for manufacturing, construction, oil & gas, utilities & mining. Incidents, inspections & OSHA compliance. [Learn more about Novara Flex](https://www.capterra.com/p/152559/NovaraFlex/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management 95% recommend this product [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity. [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management 84% recommend this product [4.3 (3)](https://www.capterra.com/p/185220/Preparis/#reviews) When you need to put your BC plan into action, Incident Manager provides simple task delegation and all-up incident management. [Learn more about Mitratech Preparis](https://www.capterra.com/p/185220/Preparis/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, & keep your workforce safe. [Learn more about HSI Donesafe](https://www.capterra.com/p/141558/DoneSafe/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management 0.0 (0) Cloud-based incident management platform with on-call scheduling, alert noise reduction, playbook automation, and real-time status. [Learn more about Xurrent IMR](https://www.capterra.com/p/10034973/Xurrent-IMR/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management [4.9 (23)](https://www.capterra.com/p/186220/Crises-Control/reviews/) Crises Control helps organisations manage, coordinate and evidence incident response from alert to recovery. [Learn more about Crises Control](https://www.capterra.com/p/186220/Crises-Control/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management [4.7 (10)](https://www.capterra.com/p/182445/DisasterLAN/reviews/) DLAN provides real-time situational awareness tools for emergency management. [Learn more about DisasterLAN](https://www.capterra.com/p/182445/DisasterLAN/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management [4.5 (2)](https://www.capterra.com/p/154616/Ecesis/#reviews) An easy to use solutions for the reporting, investigation and tracking of incidents, near-misses and unsafe conditions. [Learn more about Ecesis](https://www.capterra.com/p/154616/Ecesis/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management 0.0 (0) Intelex EHSQ software connects people, processes, & data to simplify safety, quality, environmental, and compliance management at scale [Learn more about Intelex EHS & Quality Management Software](https://www.capterra.com/p/10189553/Intelex-EHS-Quality-Management-Software/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management [4.7 (14)](https://www.capterra.com/p/59633/FileHandler/reviews/) FileHandler Enterprise automates claims workflows and customizes processes to help your team manage claims more efficiently.  [Learn more about FileHandler Enterprise](https://www.capterra.com/p/59633/FileHandler/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (317) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Disaster Recovery Generative AI Incident Reporting Investigation Management IT Incident Management On Call Scheduling OSHA Compliance Safety Incident Management Status Tracking Task Management Ticket Management Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Endpoint Protection Software](https://www.capterra.com/endpoint-protection-software/)[SIEM Software](https://www.capterra.com/siem-software/)[Security Awareness Training Software](https://www.capterra.com/security-awareness-training-software/)[Threat Intelligence Software](https://www.capterra.com/threat-intelligence-software/)[Digital Forensics Software](https://www.capterra.com/digital-forensics-software/)[AntiVirus Software](https://www.capterra.com/anti-virus-software/)[SOAR Software](https://www.capterra.com/soar-software/)[XDR (Extended Detection & Response) Software](https://www.capterra.com/xdr-software/)[Cybersecurity Software](https://www.capterra.com/cybersecurity-software/) I'm looking for Incident Management Software that is: [Free](https://www.capterra.com/incident-management-software/s/free/) How to choose the right Incident Management Software? [Read our Buyer's Guide](https://www.capterra.com/incident-management-software/#buyers-guide-content)