--- title: "Best Free Incident Management Software Solutions 2026 | Capterra" description: "Find and compare the 2026 best free Incident Management software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/incident-management-software/s/free/" page_type: "subcategory" language: "en" --- # Best Incident Management Software for free ## Top 10 free products, ranked by reviewer ratings ### Ranked free Incident Management products | Rank | Product | Overall rating | Category rating | Key attribute | Starting price | Key features | | --- | --- | --- | --- | --- | --- | --- | | 1 | [Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) | 4.6 out of 5 (356 reviews) | 4.8 out of 5 (20 category reviews) | Highly rated for Ease of Use | A$29.00 Flat Rate, Per Month | Included: Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, Status Tracking, Task Management, Workflow Management; Not included: On Call Scheduling, Ticket Management | | 2 | [Tandem Software](https://www.capterra.com/p/131244/Tandem-Software/) | 4.8 out of 5 (59 reviews) | 4.8 out of 5 (12 category reviews) | Highly rated for Quality of Support | Contact vendor | Included: Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, Task Management, Workflow Management; Not included: On Call Scheduling, Status Tracking, Ticket Management | | 3 | [ilert](https://www.capterra.com/p/207205/iLert/) | 4.7 out of 5 (65 reviews) | 4.7 out of 5 (45 category reviews) | Highly rated for Ease of Setup | €19.00 Per User, Per Month | Included: Alerts/Notifications, Incident Reporting, On Call Scheduling, Status Tracking, Workflow Management; Not included: Audit Trail, Corrective and Preventive Actions (CAPA), Task Management, Ticket Management | | 4 | [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) | 4.4 out of 5 (234 reviews) | 4.7 out of 5 (24 category reviews) | Highly rated for Functionality | $16.00 Per User, Per Month | Included: Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, Status Tracking, Task Management, Ticket Management, Workflow Management; Not included: On Call Scheduling | | 5 | [New Relic](https://www.capterra.com/p/118128/New-Relic/) | 4.5 out of 5 (203 reviews) | 4.6 out of 5 (11 category reviews) | Highly rated for Ease of Use | $10.00 | Included: Alerts/Notifications, Audit Trail, Incident Reporting, Task Management, Workflow Management; Not included: Corrective and Preventive Actions (CAPA), On Call Scheduling, Status Tracking, Ticket Management | | 6 | [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) | 4.6 out of 5 (156 reviews) | 4.6 out of 5 (15 category reviews) | Highly rated for Value for Money | $11.55 Per User, Per Month | Included: Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, On Call Scheduling, Status Tracking; Not included: Task Management, Ticket Management, Workflow Management | | 7 | [Freshstatus](https://www.capterra.com/p/185971/Freshstatus/) | 4.6 out of 5 (73 reviews) | 4.6 out of 5 (64 category reviews) | Highly rated for Ease of Setup | Contact vendor | Included: Alerts/Notifications, Incident Reporting, Status Tracking, Task Management; Not included: Audit Trail, Corrective and Preventive Actions (CAPA), On Call Scheduling, Ticket Management, Workflow Management | | 8 | [Instatus](https://www.capterra.com/p/209673/Instatus/) | 4.8 out of 5 (27 reviews) | 4.5 out of 5 (11 category reviews) | Highly rated for Value for Money | $20.00 Flat Rate, Per Month | Included: Alerts/Notifications, Incident Reporting, On Call Scheduling, Status Tracking; Not included: Audit Trail, Corrective and Preventive Actions (CAPA), Task Management, Ticket Management, Workflow Management | | 9 | [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) | 4.5 out of 5 (779 reviews) | 4.6 out of 5 (55 category reviews) | Highly rated for Functionality | $20.00 Per User, Per Month | Included: Alerts/Notifications, Audit Trail, On Call Scheduling, Status Tracking, Task Management, Ticket Management, Workflow Management; Not included: Corrective and Preventive Actions (CAPA), Incident Reporting | | 10 | [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) | 4.6 out of 5 (372 reviews) | 4.6 out of 5 (25 category reviews) | Highly rated for Functionality | $15.00 Other, Per Month | Included: Alerts/Notifications, Audit Trail, Incident Reporting, Status Tracking, Task Management, Workflow Management; Not included: Corrective and Preventive Actions (CAPA), On Call Scheduling, Ticket Management | Category rating: Rating from reviewers who used each product as Incident Management software, with the number of those reviews. Products are ranked by this rating, adjusted for how many reviews support it. For the complete directory, see [the full product list](#full-product-list). --- ## See top 10 product details ### 1. [Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) Overall rating: 4.6 out of 5 (356 reviews) Category rating: 4.8 out of 5 (20 category reviews) Key attribute: Highly rated for Ease of Use Starting price: A$29.00 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Included - Task Management: Included - Ticket Management: Not included - Workflow Management: Included #### Pros based on reviews - Enhanced operational productivity - Seamless team collaboration platform #### Cons based on reviews - Recurring bugs and technical glitches --- ### 2. [Tandem Software](https://www.capterra.com/p/131244/Tandem-Software/) Overall rating: 4.8 out of 5 (59 reviews) Category rating: 4.8 out of 5 (12 category reviews) Key attribute: Highly rated for Quality of Support Starting price: Contact vendor Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Not included - Task Management: Included - Ticket Management: Not included - Workflow Management: Included --- ### 3. [ilert](https://www.capterra.com/p/207205/iLert/) Overall rating: 4.7 out of 5 (65 reviews) Category rating: 4.7 out of 5 (45 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: €19.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Not included - Corrective and Preventive Actions (CAPA): Not included - Incident Reporting: Included - On Call Scheduling: Included - Status Tracking: Included - Task Management: Not included - Ticket Management: Not included - Workflow Management: Included --- ### 4. [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Overall rating: 4.4 out of 5 (234 reviews) Category rating: 4.7 out of 5 (24 category reviews) Key attribute: Highly rated for Functionality Starting price: $16.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Included - Task Management: Included - Ticket Management: Included - Workflow Management: Included #### Pros based on reviews - Comprehensive ticket tracking system - Straightforward deployment and configuration #### Cons based on reviews - Complex and outdated interface --- ### 5. [New Relic](https://www.capterra.com/p/118128/New-Relic/) Overall rating: 4.5 out of 5 (203 reviews) Category rating: 4.6 out of 5 (11 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $10.00 Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Not included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Not included - Task Management: Included - Ticket Management: Not included - Workflow Management: Included #### Pros based on reviews - Effective performance optimization tools - Comprehensive real-time monitoring platform #### Cons based on reviews - High and unpredictable pricing --- ### 6. [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Overall rating: 4.6 out of 5 (156 reviews) Category rating: 4.6 out of 5 (15 category reviews) Key attribute: Highly rated for Value for Money Starting price: $11.55 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Included - Incident Reporting: Included - On Call Scheduling: Included - Status Tracking: Included - Task Management: Not included - Ticket Management: Not included - Workflow Management: Not included --- ### 7. [Freshstatus](https://www.capterra.com/p/185971/Freshstatus/) Overall rating: 4.6 out of 5 (73 reviews) Category rating: 4.6 out of 5 (64 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: Contact vendor Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Not included - Corrective and Preventive Actions (CAPA): Not included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Included - Task Management: Included - Ticket Management: Not included - Workflow Management: Not included --- ### 8. [Instatus](https://www.capterra.com/p/209673/Instatus/) Overall rating: 4.8 out of 5 (27 reviews) Category rating: 4.5 out of 5 (11 category reviews) Key attribute: Highly rated for Value for Money Starting price: $20.00 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Not included - Corrective and Preventive Actions (CAPA): Not included - Incident Reporting: Included - On Call Scheduling: Included - Status Tracking: Included - Task Management: Not included - Ticket Management: Not included - Workflow Management: Not included --- ### 9. [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Overall rating: 4.5 out of 5 (779 reviews) Category rating: 4.6 out of 5 (55 category reviews) Key attribute: Highly rated for Functionality Starting price: $20.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Not included - Incident Reporting: Not included - On Call Scheduling: Included - Status Tracking: Included - Task Management: Included - Ticket Management: Included - Workflow Management: Included #### Pros based on reviews - Robust cross-team collaboration features - Streamlined request tracking system #### Cons based on reviews - High cost for scaling teams - Complex permissions and access setup --- ### 10. [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Overall rating: 4.6 out of 5 (372 reviews) Category rating: 4.6 out of 5 (25 category reviews) Key attribute: Highly rated for Functionality Starting price: $15.00 Other, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Notifications: Included - Audit Trail: Included - Corrective and Preventive Actions (CAPA): Not included - Incident Reporting: Included - On Call Scheduling: Not included - Status Tracking: Included - Task Management: Included - Ticket Management: Not included - Workflow Management: Included #### Pros based on reviews - Highly customizable monitoring dashboards - Extensive third-party integrations ecosystem #### Cons based on reviews - Complex and expensive pricing model --- ## All incident management software with a free version 0.0 (0) Incident reporting and management with AI-assisted triage, workflows, escalations and reporting across locations. [Learn more about IncidentVault](https://www.capterra.com/p/10039037/IncidentVault/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.  [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management [4.6 (356)](https://www.capterra.com/p/141080/iAuditor/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Mitti (by SafetyCulture) connects your people, operational data and workflows into one operating picture. Every inspection, issue and a [Learn more about Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management 84% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (833)](https://www.capterra.com/p/136189/Salesforce/reviews/) The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (779)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management [## Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [4.6 (372)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution. [Learn more about Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management [## New Relic](https://www.capterra.com/p/118128/New-Relic/) [4.5 (203)](https://www.capterra.com/p/118128/New-Relic/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners. [Learn more about New Relic](https://www.capterra.com/p/118128/New-Relic/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management [## Mattermost](https://www.capterra.com/p/170524/Mattermost/) [4.4 (168)](https://www.capterra.com/p/170524/Mattermost/reviews/) Open source team communication platform that provides organizations with messaging and file-sharing tools for web, PCs, and mobiles. [Learn more about Mattermost](https://www.capterra.com/p/170524/Mattermost/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management [## OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) [4.6 (156)](https://www.capterra.com/p/170236/OpsGenie/reviews/) Opsgenie is a modern incident management and response solution for operating always-on services. [Learn more about OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management 86% recommend this product [## xMatters](https://www.capterra.com/p/116750/xMatters/) [4.6 (141)](https://www.capterra.com/p/116750/xMatters/reviews/) Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems. [Learn more about xMatters](https://www.capterra.com/p/116750/xMatters/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Incident Reporting On Call Scheduling Status Tracking Task Management Ticket Management Workflow Management 88% recommend this product ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (79) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Disaster Recovery Generative AI Incident Reporting Investigation Management IT Incident Management On Call Scheduling OSHA Compliance Safety Incident Management Status Tracking Task Management Ticket Management Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Endpoint Protection Software](https://www.capterra.com/endpoint-protection-software/)[SIEM Software](https://www.capterra.com/siem-software/)[Security Awareness Training Software](https://www.capterra.com/security-awareness-training-software/)[Threat Intelligence Software](https://www.capterra.com/threat-intelligence-software/)[Digital Forensics Software](https://www.capterra.com/digital-forensics-software/)[AntiVirus Software](https://www.capterra.com/anti-virus-software/)[SOAR Software](https://www.capterra.com/soar-software/)[XDR (Extended Detection & Response) Software](https://www.capterra.com/xdr-software/)[Cybersecurity Software](https://www.capterra.com/cybersecurity-software/) I'm looking for Incident Management Software that is: [For Small Businesses](https://www.capterra.com/incident-management-software/s/small-businesses/) How to choose the right Incident Management Software? 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