--- title: "Best Help Desk Software 2026 | Capterra" description: "Find the top Help Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/help-desk-software/" page_type: "category" language: "en" --- # Best Help Desk Software Last updated on April 1, 2026 Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. All Products Top Products ## Zendesk Suite Rating: 4.4 out of 5 (4,088 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.5 rating - Real-Time Notifications: 4.4 rating - Alerts/Escalation: 4.4 rating - Knowledge Base Management: 4.3 rating #### Lowest rated features - Third-Party Integrations: 3.2 rating - Multi-Channel Communication: 4.0 rating - Data Import/Export: 3.3 rating - Automated Routing: 4.2 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,088 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Zoho Desk Rating: 4.5 out of 5 (2,213 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Real-Time Notifications: 4.5 rating - Alerts/Escalation: 4.4 rating - Knowledge Base Management: 4.6 rating #### Lowest rated features - Access Controls/Permissions: 4.3 rating - Prioritization: 4.1 rating - Customizable Branding: 4.4 rating - Reporting/Analytics: 4.5 rating #### Feature-related review snippet Reviewer: Surjeet S. Reviewer details: Information Technology and Services, 201-500 employees Published: April 18, 2023 > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed decision and continuosly improve my support operations." ### Gallery tab Ease of use: 4.4 out of 5 (2,213 reviews) #### Related review snippet Reviewer: Garcia L. Reviewer details: Printing, 51-200 employees Published: August 8, 2025 > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## Atera Rating: 4.5 out of 5 (449 reviews) Profile: [Atera](https://www.capterra.com/p/144309/Atera/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Streamlined software deployment workflow - Comprehensive IT process automation Cons: - Inconsistent platform responsiveness #### Starting price Starting price: $129.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Real-Time Notifications: 4.6 rating - Access Controls/Permissions: 4.7 rating - Reporting/Analytics: 4.9 rating #### Lowest rated features - Alerts/Escalation: 4.2 rating - Self Service Portal: 4.0 rating - Automated Routing: 4.0 rating - API: 3.0 rating #### Feature-related review snippet Reviewer: Manoj N. Reviewer details: Education Management, 201-500 employees Published: November 8, 2024 > "The setup was quick, and the interface is friendly, so I can find what I need without any trouble." ### Gallery tab Ease of use: 4.6 out of 5 (449 reviews) #### Related review snippet Reviewer: James H. Reviewer details: Business Supplies and Equipment, 51-200 employees Published: December 9, 2025 > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks." ### Integrations tab Atera connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/144309/Atera/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - QuickBooks Online: 4.3 rating - Xero: 4.4 rating - Zapier: 4.7 rating - AnyDesk: 4.7 rating - Splashtop: 4.7 rating #### Integrations-related review snippet Reviewer: Shehab K. Reviewer details: Information Technology and Services, 51-200 employees Published: September 23, 2024 > "The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## HappyFox Help Desk Rating: 4.6 out of 5 (93 reviews) Profile: [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $24.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.2 rating - Access Controls/Permissions: 4.0 rating - Real-Time Notifications: 3.8 rating - Third-Party Integrations: 4.0 rating #### Lowest rated features - Collaboration Tools: 1.0 rating - Email Templates: 1.0 rating - Alerts/Escalation: 3.7 rating - Self Service Portal: 3.0 rating #### Feature-related review snippet Reviewer: Chris M. Reviewer details: Real Estate, 201-500 employees Published: April 13, 2021 > "I like a streamlined, easy to use clean interface." ### Gallery tab Ease of use: 4.4 out of 5 (93 reviews) #### Related review snippet Reviewer: Allison L. Reviewer details: Insurance, 51-200 employees Published: January 13, 2026 > "I loved the quick and effective assistance that I received when I was having issues with the website." ### Integrations tab HappyFox Help Desk connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/83211/HappyFox/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Keap: 4.1 rating - Okta: 4.7 rating - Insightly: 4.0 rating - Nicereply: 4.7 rating - Mixpanel: 4.5 rating --- ## Freshservice Rating: 4.6 out of 5 (781 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined team collaboration features - Robust workflow automation tools Cons: - Restrictive and basic reporting capabilities - Persistent bugs and limited customization #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.7 rating - Service Level Agreement (SLA) Management: 4.8 rating - Self Service Portal: 4.5 rating - Access Controls/Permissions: 4.4 rating #### Lowest rated features - Customizable Fields: 4.1 rating - Collaboration Tools: 3.3 rating - Third-Party Integrations: 1.0 rating - Alerts/Escalation: 4.3 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (781 reviews) #### Related review snippet Reviewer: Nathalie O. Reviewer details: Non-Profit Organization Management, 1,001-5,000 employees Published: February 17, 2026 > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers extensive "out-of-the-box" features, its true power emerged when I integrated custom code." ### Integrations tab Freshservice connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - Harvest: 4.6 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- ## Issuetrak Rating: 4.6 out of 5 (205 reviews) Profile: [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $876.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.9 rating - Real-Time Notifications: 5.0 rating - Alerts/Escalation: 4.0 rating - Access Controls/Permissions: 5.0 rating #### Lowest rated features - Reporting/Analytics: 1.0 rating - Multi-Channel Communication: 2.7 rating - Service Level Agreement (SLA) Management: 2.5 rating - Automated Routing: 3.7 rating #### Feature-related review snippet Reviewer: Lonni C. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: February 8, 2023 > "Easy to use and user friendly." ### Gallery tab Ease of use: 4.4 out of 5 (205 reviews) #### Related review snippet Reviewer: John D. Reviewer details: Environmental Services, 51-200 employees Published: July 13, 2025 > "Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service." ### Integrations tab Issuetrak connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/16499/Issuetrak/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft 365: 5.0 rating - Gmail: 4.8 rating - Google Analytics 360: 4.7 rating - Zapier: 4.0 rating - Microsoft Azure: 4.6 rating - Microsoft Power BI: 4.6 rating - Okta: 4.7 rating - SendGrid: 4.2 rating --- ## Xurrent Rating: 4.7 out of 5 (27 reviews) Profile: [Xurrent](https://www.capterra.com/p/146207/ITRP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI Service Desk with intelligence included. Summarize, route and resolve faster with a native virtual agent and automations that scale. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $5.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.3 rating - Real-Time Notifications: 4.5 rating - Access Controls/Permissions: 5.0 rating - Alerts/Escalation: 5.0 rating #### Lowest rated features - Collaboration Tools: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Higher Education, 5,001-10,000 employees Published: January 5, 2023 > "The platform is designed to be easy to use, with a simple interface and intuitive controls that make it easy for employees to get up to speed and start using it quickly." ### Gallery tab Ease of use: 4.6 out of 5 (27 reviews) #### Related review snippet Reviewer: Terry T. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: November 9, 2023 > "The price is much cheaper than other big names in ITSM industry and it does not miss any critical ITSM capabilities." ### Integrations tab Xurrent connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/146207/ITRP/#integrations) #### Most popular integrations - Jira: 4.5 rating - Microsoft Azure: 5.0 rating - Microsoft Power BI: 4.6 rating - Google Ads: 4.4 rating - Okta: 4.7 rating - SAP BusinessObjects Business Intelligence: 4.3 rating - OneLogin: 4.6 rating - Lansweeper: 3.5 rating - Microsoft Entra ID: 4.7 rating --- ## Freshdesk Rating: 4.5 out of 5 (3,466 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Real-Time Notifications: 4.5 rating - Alerts/Escalation: 4.4 rating - Access Controls/Permissions: 4.4 rating #### Lowest rated features - Customizable Fields: 4.2 rating - Automated Routing: 4.3 rating - Third-Party Integrations: 4.2 rating - Reporting/Analytics: 4.4 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,466 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## SysAid Rating: 4.5 out of 5 (522 reviews) Profile: [SysAid](https://www.capterra.com/p/107225/SysAid/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Streamlined IT team coordination Cons: - Recurring technical and reliability problems - Challenging and limited reporting tools #### Starting price Starting price: $89.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.7 rating - Real-Time Notifications: 4.6 rating - Alerts/Escalation: 4.4 rating - Access Controls/Permissions: 4.4 rating #### Lowest rated features - Automated Routing: 4.1 rating - Workflow Management: 4.0 rating - Service Level Agreement (SLA) Management: 4.4 rating - Collaboration Tools: 3.7 rating #### Feature-related review snippet Reviewer: Wealth A. Reviewer details: Banking, 10,001+ employees Published: March 25, 2026 > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience." ### Gallery tab Ease of use: 4.5 out of 5 (522 reviews) #### Related review snippet Reviewer: PRINCESS G. Reviewer details: Banking, 10,001+ employees Published: April 2, 2026 > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features." ### Integrations tab SysAid connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/107225/SysAid/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Google Workspace: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 4.6 rating - TeamViewer ONE: 4.6 rating #### Integrations-related review snippet Reviewer: Sayed M. Reviewer details: Airlines/Aviation, 501-1,000 employees Published: August 29, 2024 > "I am satisfied with the new intermigrations." --- ## Avochato Rating: 4.7 out of 5 (135 reviews) Profile: [Avochato](https://www.capterra.com/p/161117/Avochato/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SMS texting and live chat for help centers has never been easier than with Avochato's solutions. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Dashboard: 5.0 rating - Multi-Channel Communication: 4.7 rating - Alerts/Escalation: 5.0 rating - Macros/Templated Responses: 5.0 rating #### Lowest rated features - Self Service Portal: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (135 reviews) #### Related review snippet Reviewer: Lenah M. Reviewer details: Information Technology and Services, 1-10 employees Published: July 14, 2025 > "The messages feel personal, and I can keep track of every conversation in one place without getting confused." ### Integrations tab Avochato connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/161117/Avochato/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.5 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Google Chrome: 4.8 rating - Okta: 4.7 rating --- ## BOSSDesk Rating: 4.7 out of 5 (145 reviews) Profile: [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.8 rating - Real-Time Notifications: 4.5 rating - Alerts/Escalation: 4.7 rating - Workflow Management: 4.8 rating #### Lowest rated features - Automated Routing: 4.0 rating - Access Controls/Permissions: 4.4 rating - Collaboration Tools: 4.4 rating - Third-Party Integrations: 4.4 rating #### Feature-related review snippet Reviewer: Nasser A. Reviewer details: Computer Networking, 51-200 employees Published: November 30, 2023 > "Very versatile to match the needs of organization." ### Gallery tab Ease of use: 4.6 out of 5 (145 reviews) #### Related review snippet Reviewer: Chrys N. Reviewer details: Public Policy, 1,001-5,000 employees Published: March 1, 2026 > "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works." ### Integrations tab BOSSDesk connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/144825/BOSS-Solutions/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - Zapier: 4.7 rating - ChatGPT: 4.0 rating #### Integrations-related review snippet Reviewer: David C. Reviewer details: Government Administration, 501-1,000 employees Published: June 29, 2025 > "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in migrating from our legacy platform. " --- ## ThinkOwl Profile: [ThinkOwl](https://www.capterra.com/p/174516/ThinkOwl/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Omnichannel customer service software suite fully powered by artificial intelligence (AI). #### Pros and cons based on reviews Not available #### Starting price Starting price: $40.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Real-Time Notifications: Available - Alerts/Escalation: Available - Access Controls/Permissions: Available - Reporting/Analytics: Available - Self Service Portal: Available - Service Level Agreement (SLA) Management: Available - Automated Routing: Available - Multi-Channel Communication: Available - Prioritization: Available - Third-Party Integrations: Available - Real-Time Chat: Available - Customer Database: Available ### Gallery tab ### Integrations tab ThinkOwl connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/174516/ThinkOwl/#integrations) #### Most popular integrations - OSOS ERP: 3.8 rating --- ## Confides Rating: 4.7 out of 5 (10 reviews) Profile: [Confides](https://www.capterra.com/p/183052/IncognitoDesk/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? An online application that allows servicing tight communities while preserving the anonymity of the users of those communities #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.2 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Real-Time Notifications: Available - Alerts/Escalation: Not available - Access Controls/Permissions: Available - Reporting/Analytics: Not available - Self Service Portal: Available - Service Level Agreement (SLA) Management: Not available - Automated Routing: Not available - Multi-Channel Communication: Available - Prioritization: Not available - Third-Party Integrations: Not available - Real-Time Chat: Available - Customer Database: Not available ### Gallery tab Ease of use: 4.8 out of 5 (10 reviews) --- ## Vision Helpdesk Rating: 4.6 out of 5 (48 reviews) Profile: [Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk & Live Chat Software Tools for every size business. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.8 rating - Alerts/Escalation: 4.5 rating - Customizable Branding: 4.4 rating - Automated Routing: 4.5 rating #### Lowest rated features - Activity Dashboard: 4.0 rating - Collaboration Tools: 4.0 rating - Real-Time Notifications: 4.3 rating - Self Service Portal: 4.3 rating #### Feature-related review snippet Reviewer: Simona M. Reviewer details: Telecommunications, 51-200 employees Published: December 20, 2024 > "I like the plenty of customization options." ### Gallery tab Ease of use: 4.5 out of 5 (48 reviews) #### Related review snippet Reviewer: Simona M. Reviewer details: Telecommunications, 51-200 employees Published: December 20, 2024 > "I like the plenty of customization options." ### Integrations tab Vision Helpdesk connects with 30+ software tools. [See all integrations](https://www.capterra.com/p/102230/Vision-Helpdesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - WordPress: 4.6 rating - Gmail: 4.8 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating #### Integrations-related review snippet Reviewer: Manish P. Reviewer details: Chemicals, 201-500 employees Published: June 9, 2022 > "Easy to integrate with our Active Directory server." --- ## NinjaOne Rating: 4.7 out of 5 (294 reviews) Profile: [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Notifications: 4.4 rating - Ticket Management: 4.2 rating - Access Controls/Permissions: 3.7 rating - Alerts/Escalation: 4.0 rating #### Lowest rated features - Reporting/Analytics: 3.6 rating - Workflow Management: 3.8 rating - Customizable Branding: 4.0 rating - Data Import/Export: 4.2 rating #### Feature-related review snippet Reviewer: Tyler B. Reviewer details: Information Technology and Services, 11-50 employees Published: March 6, 2026 > "The customization that can be done through NinjaOne is endless!" ### Gallery tab Ease of use: 4.7 out of 5 (294 reviews) #### Related review snippet Reviewer: Josh D. Reviewer details: Information Technology and Services, 11-50 employees Published: July 8, 2026 > "The strong remote access tools, automation capabilities, alerting and responsive support make it a reliable solution for day-to-day IT operations. While some advanced features could be improved, it's one of the better RMM products I've worked with and is a platform I would happily continue using." ### Integrations tab NinjaOne connects with 36+ software tools. [See all integrations](https://www.capterra.com/p/184229/NinjaOne/#integrations) #### Most popular integrations - IT Glue: 3.8 rating - ConnectWise PSA: 4.1 rating - MSP360 Backup: 4.6 rating - OpenText Core Endpoint Protection​: 4.5 rating - Accelo: 4.5 rating - Autotask PSA: 4.2 rating #### Integrations-related review snippet Reviewer: Christopher Ryan N. Reviewer details: Information Technology and Services, 1-10 employees Published: May 10, 2021 > "we were using Acello and Solarwinds - and the integration was very easy to setup." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.7 rating - Real-Time Notifications: 4.6 rating - Multi-Channel Communication: 4.7 rating - Reporting/Analytics: 4.7 rating #### Lowest rated features - Mobile App: 3.8 rating - Self Service Portal: 4.2 rating - Service Level Agreement (SLA) Management: 4.2 rating - Knowledge Base Management: 4.4 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## ManageEngine ServiceDesk Plus Rating: 4.4 out of 5 (234 reviews) Profile: [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive ticket tracking system - Straightforward deployment and configuration Cons: - Complex and outdated interface #### Starting price Starting price: $16.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.7 rating - Alerts/Escalation: 4.4 rating - Prioritization: 4.5 rating - Customizable Fields: 4.3 rating #### Lowest rated features - Third-Party Integrations: 3.8 rating - Automated Routing: 4.1 rating - Real-Time Notifications: 4.1 rating - Reporting/Analytics: 4.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (234 reviews) #### Related review snippet Reviewer: Edier L. Reviewer details: Marketing and Advertising, 201-500 employees Published: April 17, 2026 > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets, inventory, contracts, tickets plus the option to have personalize workflows that do easy the company support process, helps to efenciency plus a very competitivy price per license." ### Integrations tab ManageEngine ServiceDesk Plus connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#integrations) #### Most popular integrations - Microsoft 365: 4.6 rating - Microsoft Outlook: 4.9 rating - ManageEngine Endpoint Central: 4.4 rating - Zoho Survey: 4.6 rating - Zoho Analytics: 4.4 rating - Site24x7: 4.7 rating #### Integrations-related review snippet Reviewer: Daniel T. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: February 3, 2025 > "Also great intergration with other Zoho products" --- ## HubSpot Service Hub Rating: 4.4 out of 5 (191 reviews) Profile: [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.5 rating - Real-Time Notifications: 4.8 rating - Multi-Channel Communication: 4.7 rating - Knowledge Base Management: 4.1 rating #### Lowest rated features - Alerts/Escalation: 3.5 rating - Social Media Integration: 1.0 rating - Access Controls/Permissions: 3.5 rating - Workflow Management: 4.2 rating ### Gallery tab Ease of use: 4.4 out of 5 (191 reviews) #### Related review snippet Reviewer: Liliana D. Reviewer details: Ranching, 11-50 employees Published: May 12, 2026 > "We use hubspot in the company I work for, it has been great to track sales and chat with the team on where we are at for that certain deal." ### Integrations tab HubSpot Service Hub connects with 100+ software tools. [See all integrations](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.0 rating - Zoom Workplace: 4.6 rating - Dropbox Sign: 4.7 rating - Intercom: 4.5 rating - WooCommerce: 4.5 rating - Dialpad AI Meetings: 4.5 rating #### Integrations-related review snippet Reviewer: Lillian G. Reviewer details: Hospital & Health Care, 10,001+ employees Published: August 16, 2023 > "Integration inside an organization is facilitated by the system's compatibility with other programs." --- ## InvGate Service Management Rating: 4.6 out of 5 (108 reviews) Profile: [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? InvGate Service Desk is a modern help desk built for IT support centers of all sizes. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Other, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 5.0 rating - Real-Time Notifications: 4.2 rating - Service Level Agreement (SLA) Management: 4.8 rating - Alerts/Escalation: 4.0 rating #### Lowest rated features - Automated Routing: 4.0 rating - Self Service Portal: 4.0 rating - Customizable Fields: 4.0 rating - Third-Party Integrations: 4.5 rating ### Gallery tab Ease of use: 4.7 out of 5 (108 reviews) #### Related review snippet Reviewer: Jessica M. Reviewer details: Graphic Design, 1-10 employees Published: November 22, 2024 > "InvGate Service Management is the valuable service solution" ### Integrations tab InvGate Service Management connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/133392/Service-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Microsoft Teams: 5.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Okta: 4.7 rating - Twilio: 4.4 rating - ServiceNow: 4.5 rating --- ## HelpDesk Rating: 4.6 out of 5 (182 reviews) Profile: [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? HelpDesk.com is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.5 rating - Alerts/Escalation: 4.3 rating - Reporting/Analytics: 4.3 rating - Activity Dashboard: 4.2 rating #### Lowest rated features - Access Controls/Permissions: 1.0 rating - Customer Database: 4.0 rating - Real-Time Notifications: 3.0 rating - Automated Routing: 4.3 rating #### Feature-related review snippet Reviewer: David L. Reviewer details: Aviation & Aerospace, 11-50 employees Published: March 16, 2026 > "What I like best about HelpDesk is the browser interface." ### Gallery tab Ease of use: 4.7 out of 5 (182 reviews) #### Related review snippet Reviewer: Emmanuel M. Reviewer details: Religious Institutions, 201-500 employees Published: September 22, 2025 > "It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks." ### Integrations tab HelpDesk connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/185973/HelpDesk/#integrations) #### Most popular integrations - Slack: 4.5 rating - Jira: 4.8 rating - WordPress: 3.5 rating - Shopify: 4.5 rating - GitHub: 4.8 rating - HubSpot CRM: 4.7 rating #### Integrations-related review snippet Reviewer: Sam L. Reviewer details: Computer & Network Security, 1-10 employees Published: August 26, 2024 > "It's easy to use and not too hard to integrate with websites." --- ## TeamViewer ONE Rating: 4.6 out of 5 (11,631 reviews) Profile: [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Quick and simple installation - Seamless remote teamwork Cons: - Expensive and restrictive licensing - High dependency on internet #### Starting price Starting price: $24.90 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.3 rating - Collaboration Tools: 4.3 rating - Third-Party Integrations: 4.6 rating - Real-Time Chat: 4.3 rating #### Lowest rated features - Ticket Management: 3.3 rating - Alerts/Escalation: 3.0 rating - Prioritization: 3.0 rating - API: 3.5 rating #### Feature-related review snippet Reviewer: Rafique S. Reviewer details: Electrical/Electronic Manufacturing, 1,001-5,000 employees Published: October 14, 2025 > "The interface is intuitive, and the cross-platform compatibility ensures flexibility in various work scenarios." ### Gallery tab Ease of use: 4.6 out of 5 (11,631 reviews) #### Related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: March 29, 2026 > "Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value." ### Integrations tab TeamViewer ONE connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/194565/TeamViewer/#integrations) #### Most popular integrations - Jira: 4.5 rating - Zoho CRM: 4.3 rating - Zendesk Suite: 4.4 rating - Zoho Desk: 4.5 rating - Microsoft Azure: 4.7 rating - Salesforce Service Cloud: 4.5 rating #### Integrations-related review snippet Reviewer: David N. Reviewer details: Computer Software, 201-500 employees Published: April 27, 2026 > "Integrates and deploys well with most MDMs." --- ## NetSuite Rating: 4.2 out of 5 (2,057 reviews) Profile: [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Web-based & AI-powered enterprise resource planning (ERP) tool that gives businesses the visibility & control needed to make decisions. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.8 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Automated financial process integration - Unified inventory and operations control Cons: - High and unpredictable costs - Frequent bugs and unresolved errors #### Starting price Starting price: Not available Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Real-Time Notifications: Not available - Alerts/Escalation: Not available - Access Controls/Permissions: Available - Reporting/Analytics: Available - Self Service Portal: Available - Service Level Agreement (SLA) Management: Not available - Automated Routing: Not available - Multi-Channel Communication: Available - Prioritization: Available - Third-Party Integrations: Available - Real-Time Chat: Not available - Customer Database: Available #### Feature-related review snippet Reviewer: Teresa Z. Reviewer details: Wholesale, 51-200 employees Published: March 25, 2026 > "What I like the most about NetSuite is its innovative AI technology, which could significantly reduce the amount of manual work involved within the business" ### Gallery tab Ease of use: 4.0 out of 5 (2,057 reviews) #### Related review snippet Reviewer: Sachin P. Reviewer details: Consumer Goods, 51-200 employees Published: April 8, 2026 > "Its real-time reporting and scalability were especially valuable for supporting business growth and decision-making. If you want, tell me your role (e.g., finance, ops, sales), and I can tailor it to sound more personal and specific." ### Integrations tab NetSuite connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/135757/NetSuite/#integrations) #### Most popular integrations - Docusign: 4.7 rating - Box: 4.4 rating - BambooHR: 4.6 rating - Microsoft Outlook: 4.3 rating - SAP Concur: 3.9 rating - Expensify: 4.1 rating #### Integrations-related review snippet Reviewer: Keson Y. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: March 25, 2026 > "What I liked most about NetSuite was how it brings multiple business functions into one integrated platform." --- ## BeyondTrust Remote Support Rating: 4.6 out of 5 (2,011 reviews) Profile: [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Secure and efficient remote access - Versatile screen sharing capabilities Cons: - High cost and licensing barriers - Lag and slow response times #### Starting price Starting price: $1995.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Chat: 4.7 rating - Ticket Management: 4.5 rating - Alerts/Escalation: 4.6 rating - Real-Time Notifications: 4.6 rating #### Lowest rated features - Reporting/Analytics: 4.1 rating - Customizable Branding: 4.3 rating - Knowledge Base Management: 4.4 rating - Multi-Channel Communication: 4.4 rating #### Feature-related review snippet Reviewer: Adam G. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: August 22, 2023 > "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use" ### Gallery tab Ease of use: 4.5 out of 5 (2,011 reviews) #### Related review snippet Reviewer: David N. Reviewer details: Computer Software, 201-500 employees Published: April 28, 2026 > "Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background." ### Integrations tab BeyondTrust Remote Support connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/86962/Bomgar/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshservice: 5.0 rating - JIRA Service Management: 4.5 rating - SysAid: 4.5 rating - ServiceNow: 4.3 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer & Network Security, 1,001-5,000 employees Published: December 21, 2022 > "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions." --- ## LiveChat Rating: 4.6 out of 5 (1,727 reviews) Profile: [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Efficient real-time communication Cons: - High cost for features - Occasional lag and connectivity issues #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.5 rating - Real-Time Notifications: 4.7 rating - Alerts/Escalation: 4.4 rating - Reporting/Analytics: 4.7 rating #### Lowest rated features - Automated Routing: 3.8 rating - Access Controls/Permissions: 4.1 rating - Customizable Branding: 3.7 rating - Customer Database: 4.5 rating #### Feature-related review snippet Reviewer: Max D. Reviewer details: Hospitality, 51-200 employees Published: March 26, 2026 > "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training." ### Gallery tab Ease of use: 4.6 out of 5 (1,727 reviews) #### Related review snippet Reviewer: Colleen P. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: April 14, 2026 > "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact." ### Integrations tab LiveChat connects with 121+ software tools. [See all integrations](https://www.capterra.com/p/62194/LiveChat/#integrations) #### Most popular integrations - Basecamp: 4.3 rating - Campaign Monitor by Marigold: 4.5 rating - Grasshopper: 4.3 rating - ProjectManager: 4.1 rating - Benchmark Email: 4.3 rating - LeadSquared: 4.3 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Marketing and Advertising, 501-1,000 employees Published: February 19, 2026 > "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing" --- ## Odoo Rating: 4.2 out of 5 (1,318 reviews) Profile: [Odoo ](https://www.capterra.com/p/135618/Odoo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Highly adaptable business solution - Customizable open-source foundation Cons: - Frequent bugs and reliability concerns - Payment and billing frustrations #### Starting price Starting price: $31.10 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customizable Branding: 5.0 rating - Activity Dashboard: 4.0 rating - Surveys & Feedback: 4.0 rating #### Feature-related review snippet Reviewer: Patrick K. Reviewer details: Construction, 11-50 employees Published: June 13, 2026 > "The modern interface makes navigation pleasant for my entire team." ### Gallery tab Ease of use: 4.0 out of 5 (1,318 reviews) #### Related review snippet Reviewer: Patrick K. Reviewer details: Construction, 11-50 employees Published: June 13, 2026 > "The interconnection between applications is flawless: when a sale is validated, the inventory updates automatically, and the invoice is generated in a single click." ### Integrations tab Odoo connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/135618/Odoo/#integrations) #### Most popular integrations - Google Docs: 4.8 rating - PayPal: 4.3 rating - Instagram: 4.7 rating - Stripe: 4.3 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.3 rating #### Integrations-related review snippet Reviewer: Ryan P. Reviewer details: Design, 1-10 employees Published: March 2, 2026 > "Instead of piecing together multiple tools, Odoo integrates key business functions in one system which can simplify workflows and reduce tool sprawl." --- Page 1 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (415) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Escalation Automated Routing Collaboration Tools Customer Database Customizable Branding Generative AI Macros/Templated Responses Multi-Channel Communication Prioritization Real-Time Chat Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Third-Party Integrations Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/) I'm looking for Help Desk Software that is: [Free](https://www.capterra.com/help-desk-software/s/free/)[For Mac](https://www.capterra.com/help-desk-software/s/mac/)[For Small Businesses](https://www.capterra.com/help-desk-software/s/small-businesses/) Table of Contents - [What is help desk software and how do I choose the right one?](#what-is-help-desk-software-and-how-do-i-choose-the-right-one) - [Essential help desk software buying information](#essential-help-desk-software-buying-information) - [What are the most reviewed help desk software systems?](#what-are-the-most-reviewed-help-desk-software-systems) - [What is help desk software?](#what-is-help-desk-software) - [Help desk software pricing](#help-desk-software-pricing) - [Help desk software features rated by users](#help-desk-software-features-rated-by-users) - [Top benefits of help desk software identified by users](#top-benefits-of-help-desk-software-identified-by-users) - [Challenges in help desk software identified by users](#challenges-in-help-desk-software-identified-by-users) - [What is help desk software used for?](#what-is-help-desk-software-used-for) - [Who uses help desk software?](#who-uses-help-desk-software) - [Common help desk software integrations](#common-help-desk-software-integrations) - [Recent trends in help desk software](#recent-trends-in-help-desk-software) - [Learn more about the advantages of help desk software for your business](#learn-more-about-the-advantages-of-help-desk-software-for-your-business) ## What is help desk software and how do I choose the right one? [Help desk software](https://www.capterra.com/help-desk-software/) supports employees, end users, and customers by providing methods for ticket tracking, IT management, and customer service support. Primary users are customer service and support, IT and software development, and marketing professionals. Other industries include distribution/inventory management, engineering, education, telecommunications, banking, and finance. Help desk software pricing is typically on a “per month” basis, ranging from $190 for basic systems to $1,400 or more for advanced platforms. First-time buyers should consider the cost of ownership, update fees, patches, and other costs. Consulting stakeholders to determine key questions for vendors can help find the best system. Questions include: _How configurable is the interface?_ _Does it support virtual customer assistants (VCAs) across channels?_ _Are telephony services scalable and can they be integrated?_ _How does self-service help reduce the support load?_ _Are there performance measurement tools?_ ## Essential help desk software buying information [Help desk software](https://www.capterra.com/help-desk-software/) enables customer service departments to provide faster and more effective support to employees, end users, and customers by providing improved methods for ticket tracking, IT management, and customer service support. Help desk software is primarily used by customer service and support professionals, along with those in IT and software development and marketing roles. It is widely adopted in a variety of industries, including distribution/inventory management, engineering, education, telecommunications, and banking and finance. Help desk software pricing is typically on a “per month” basis, ranging from $190 for basic systems to $1,400 or more  for advanced platforms.\[[1](#sources)\] Every one in five software buyers we surveyed is prioritizing investment in help desk software. When considering the acquisition of help desk software, it is important to understand the total cost of ownership, including any fees for updates, patches, and other potential expenses. To ensure you choose a system that meets your specific needs, consider asking the vendor the following feature-specific questions: - How configurable is the help desk interface to allow agents to manage all customer interactions efficiently? - Does the software support virtual customer assistants (VCAs) across all service channels and enhance the customer experience? - Are the telephony services provided by the software scalable and robust, and do they integrate well with competitive voice carrier services? - How comprehensive are the self-service options, including knowledge bases, FAQs, community forums, and chatbots, and how do they contribute to reducing the support load? - Are there any tools to measure the customer support team's performance? - Does this tool offer visual support tools? Jacob Eberhart, an experienced builder and manager of IT help desks for large organizations, advocates a cautious approach when investigating new solutions.\[[2](#sources)\] “Don’t sign a year or longer contract at first,” says Eberhart. “Test it out first. If it’s awesome and works well after several month-to-month purchases, and you use the software a lot in those months, then great—sign for a year. But don’t commit to it for more than a year per contract—who’s to know what will change?” ## What are the most reviewed help desk software systems? [Capterra Shortlist](https://www.capterra.com/help-desk-software/shortlist/) identifies the top help desk systems based on a proprietary blend of user ratings and popularity, helping small businesses efficiently find the most effective help desk solution for their needs.\[[3](#sources)\] Here are the five most-reviewed products in our Capterra Shortlist for this category: | Product | Overall score | Popularity score | Ratings score | | --- | --- | --- | --- | | [Intercom](https://www.capterra.com/p/134347/Intercom/) | 95/100 | 48/50 | 47/50 | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) | 92/100 | 45/50 | 47/50 | | [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) | 88/100 | 41/50 | 47/50 | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) | 83/100 | 34/50 | 49/50 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) | 80/100 | 33/50 | 47/50 | These rankings are determined by combining verified user ratings and publicly available web search popularity data: - **Ratings score:** Relative score of the software based on ratings given by users on Capterra, normalized for number and recency of reviews. - **Popularity score:** Relative popularity of software based on web search trends and products’ web presence. ## What is help desk software? [Help desk software](https://www.capterra.com/help-desk-software/) facilitates the management of customer support and service requests for businesses. It helps resolve issues, inquiries, and complaints customers bring forward while using a business's products or services.   Help desk software solutions centralize customer communication, allowing support agents to efficiently track, prioritize, and resolve various types of customer interactions and concerns. These interactions may include inquiries via email, phone calls, live chat, social media, and other channels. The software provides improved methodologies for ticket tracking, [IT management](https://www.capterra.com/it-management-software/), and [customer service](https://www.capterra.com/customer-service-software/) support. As well as providing the mechanisms for customer support, help desk software also serves as a record of interactions—a vital feature for managers, says Eberhart. “Let’s say one agent is really good at scripting but not with Windows Servers,” says Jacob. “I can see that she spent 3 hours on a Windows Server Issue that would take another agent 15 minutes at most. I can review and see where each team member needs help.” “There are countless other examples, but in helpdesk, record keeping is king. Any service desk software worth its salt does it, does it comprehensively, and does it well” Capterra covers 531 products in the help desk software category which have received 4,572 user reviews over the past year.\[[4](#sources)\] ## Help desk software pricing Most help desk software solutions on the market are priced on a "per month" basis. A typical entry-level monthly pricing plan is around $190 per license, while high-end versions commonly cost about $1,400 or more per month.\[[1](#sources)\] - Entry-level systems typically include essential features such as ticket management and knowledge base management. - Premium plans usually offer advanced features such as multiple inboxes, AI chat support, customizable automated replies, and custom analytics and reporting. These plans often support larger teams and provide more customization options. In addition to the software license costs, other costs associated with online help desk software include priority support, advanced data security, additional users, maintenance, and upgrades. When considering a new tool, these costs should be considered. Most vendors provide free trials of their help desk products, and some of them even offer a [free version](https://www.capterra.com/help-desk-software/s/free/). However, these often have limited functionality and are subject to restrictions on the number of tickets, list entries, and knowledge base articles. While these limitations may not be sufficient for larger operations, free versions are useful for testing and determining if the software aligns with the organization's needs. Most (47%) of the help desk software buyers our advisors spoke to over the past two years budget between 165 and 495 per month, with a significant number (41%) budgeting more than that.\[[5](#sources)\] ## Help desk software features rated by users All help desk software includes ticket management and knowledge base management features, and most share a variety of common features such as alerts/escalation and reporting/analytics. ### Core help desk software features - **Ticket management:** Tracking, managing, and resolving user requests and IT incidents/issues. 90% of reviewers rate this feature as critical or highly important. - **Knowledge base management:** Creating, organizing, updating, and maintaining a repository of information, often known as a knowledge base. 82% of reviewers rate this feature as critical or highly important. ### Highly rated common help desk software features Our analysis of proprietary reviews data reveals other common help desk software features users rate as valuable: - **Real-time notifications:** Send informational updates that are delivered to users as soon as an event occurs. 84% of reviewers rate this feature as critical or highly important. - **Alerts/escalation:** Send system notifications about the need to bump the priority level of the ticket. 75% of reviewers rate this feature as critical or highly important. - **Access controls/permissions:** Define levels of authorization for access to specific files or systems. This feature is rated as critical or highly important by 72% of reviewers. - **Reporting/analytics:** View and track pertinent metrics, such as support effectiveness, customer satisfaction, and agent performance. 72% of reviewers rate this feature as critical or highly important. - **Real-time chat**: Engage in direct, instant messaging with customers, users, etc. - **Automated routing:** Tickets are automatically assigned to specific agents based on predefined rules. - **Customer database:** A collection of customer information such as contact details, demographics, previous interactions, etc. - **Multi-channel communication:** Allows communication with customers or users via multiple channels such as phone, email, live chat. - **Self service portal**: Online portal through which end users can access the system, manage tasks, or obtain information. Automated routing of tickets can be a significant time—and money—saver, says Eberhart. “It’s unreasonable (and frankly, impossible) for staff to focus on reviewing the helpdesk board and solving tickets, especially as staff are billable to clients. Automatic assignments of tickets for staff is invaluable and saves a lot of time for both the staff themselves and the help desk managers. This is especially true if the helpdesk is for a Managed Service Provider (MSP); the more time staff are billing and the less time staff are in-between tickets, the better for the bottom line." ## **Top benefits of help desk software identified by users** **Enables efficient business operations:** Help desk software helps streamline overall business operations, ensuring accounts are up to date and customer support is efficiently managed. _“It not only helps in the organization and governance of IT, but also in the excellence of our support and end user satisfaction.”_ –Daniel M., IT supervisor, construction **Enhanced client management**: Users report that help desk software improves client relationships and service delivery by centralizing information, making interactions easier to access and more efficient to manage. _“The solution integrated seamlessly with our internal administration platform, allowing us instantaneous access to any client's bookings or profiles.”_ –Danielle S., marketing business development senior director, sporting goods **Workflow automation and customization**: Users highlight the software’s automation capabilities and its flexibility to customize workflows, resulting in efficient handling of customer requests and streamlined support operations. _“It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.”_ –Audrey B., IT project manager, oil & energy **Improves productivity:** Help desk software increases productivity by resolving issues quickly. In addition, its analytical tools help identify areas for improvement, further improving operational efficiency. _“They way it increases your work productivity, you save a lot of time and customers love a fast resolution.”_ –Belen Z., CSR manager, veterinary ## **Challenges in help desk software identified by users** Regarding the implementation of help desk software, users frequently cite issues that can impact the effectiveness and efficiency of the software. The most common limitations identified in the user reviews pertain to performance speed, email notifications, reporting, and data management. - **Performance speed:** Users may experience slow performance and occasional freezing, requiring device restarts to resume normal operations. To prevent these issues, businesses should conduct regular maintenance checks, ensure that the software environment is properly configured, and consider scaling up their infrastructure to handle higher loads. - **Email notifications:** Some users have reported issues with email notifications, such as delivery problems, confusing email formats, and limited customization options. Businesses should consult with their vendor to determine the optimal email settings for their specific needs and ensure that email configurations are set up correctly. This will help improve the effectiveness of email notifications and resolve related issues. - **Reporting:** The reporting features can sometimes be non-intuitive and lack advanced functionalities, hindering the ability to generate meaningful insights. To overcome this, businesses can supplement the software's reporting capabilities by integrating with external reporting tools. - **Data management:** Data management is another common issue. People often have trouble importing and exporting data, processing large datasets, and setting up complex processes. To avoid this, it is important to plan and execute data migration processes carefully. Using batch processing can help streamline data entry. More broadly speaking, selecting the right software can be tricky—in fact, 59% of respondents in Capterra's 2025 Tech Trends Survey of business professionals regretted a technology purchase made in the past 12 to 18 months. Nearly a third cite technical issues with implementation and compatibility as reasons for regret.\[[6](#sources)\] ## **What is help desk software used for?** Analysis of our extensive financial reporting software reviews highlights the most common use cases: - **Live chat support:** Chat with customers in real time and resolve their queries on the spot. - **Communication channels:** Offer support for multiple channels, including email, phone, social media, and live chat. This allows help desk professionals to manage customer inquiries more efficiently. - **Simplifies ticket management:** Organize customer inquiries into a ticketing system, allowing support agents to prioritize, categorize, and track issues. This helps create simplified workflows through automated ticket routing and ensures no customer request falls through the cracks.  Help desk software is closely related to several other types of applications that support fast and effective support to employees, end users, and customers. Organizations might use one or more of the following software to perform tasks connected with help desk operations: - [**Customer relationship management software**](https://www.capterra.com/customer-relationship-management-software/), more commonly known as CRM software, enables customer interaction, support, and relationship management. - [**Contact center software**](https://www.capterra.com/contact-center-software/) automates and standardizes the process of receiving and responding to customer requests across different communication channels such as email, phone calls, live chat, and social media. - [**Customer service software**](https://www.capterra.com/customer-service-software/) allows organizations to manage and track customer relationships and support services. - [**Information technology service management software**](https://www.capterra.com/itsm-software/), more commonly known as ITSM software, focuses on the management of internal and external IT support. - [**Issue tracking software**](https://www.capterra.com/issue-tracking-software/) assists in monitoring, managing, and resolving issues in a variety of departments, from financials to service desk. - [**Knowledge management software**](https://www.capterra.com/knowledge-management-software/) enhances the utilization of intellectual capital and intangible assets by capturing, preserving, and organizing institutional knowledge in a measurable format. ## **Who uses help desk software?** Help desk software is used in a variety of industries by companies that need to offer customer service and IT support. It is most commonly used by employees in IT and software development, customer services and support, and marketing roles, though administrative and sales professionals, as well as business owners, also benefit from help desk solutions. In speaking with potential buyers, we found that the companies that contacted Capterra in the last two years expressing interest in help desk software predominantly range between 51 and 500 employees and generate annual revenue of $6 to $100 million.\[[5](#sources)\] ## Common help desk software integrations We analyzed our extensive reviews database and based on that, we determined the three categories that most often integrate with help desk software are: collaboration, CRM, and project management. Integrating help desk software with [collaboration](https://www.capterra.com/collaboration-software/) tools is an effective method for enhancing team communication and coordination, facilitating the real-time sharing of information and the efficient resolution of customer issues.  Customer Relationship Management ([CRM](https://www.capterra.com/customer-relationship-management-software/)) integrations provide a unified view of customer interactions, enabling support agents to access customer data, track interactions, and deliver personalized support.  [Project management](https://www.capterra.com/project-management-software/) integrations streamline the process of managing support tickets within the context of larger projects, ensuring that tasks are tracked, prioritized, and completed on time. Check also whether the integration will carry a cost. This could be in the technical resources it takes (i.e., if the vendor charges for some troubleshooting beyond a certain level)to build the integration, or the application programming interface (API) provided by the help desk software vendor. “Some of the integrations are free, and some have to be ‘quasi-manually’ created or edited,” says Eberhart. “All of this requires time, so highly integrated helpdesk software that's across the entire enterprise is generally only seen at large organizations. I have seen some social media integrated. However, it can be complicated if a company has multiple social media handles or accounts.” The top help desk software vendors offer various API integrations. Help desk software typically integrates with social media and live chat platforms to enable direct communication with customers. Integration with remote monitoring and management (RMM) tools and professional services automation (PSA) systems allows customer support teams to streamline processes and automate internal workflows. When evaluating solutions, make sure the help desk software supports seamless integration across your tech stack. Over the past two years, 61% of 482 help desk software buyers have been looking for the best-of-breed products, which are stand-alone systems that need to be integrated with other software.\[[5](#sources)\] ## Recent trends in help desk software Increasing automation and self-service: The drive to cut IT costs and boost productivity is pushing more businesses toward automation and self-service options within their IT service desks. While this shift aims to make operations more efficient, it also presents challenges, especially for smaller businesses struggling to adopt these new technologies.\[[6](#sources)\] Bridging the gap with conversational AI: In the realm of retail customer support, the implementation of chatbots is on the rise, yet they often fall short of meeting clients' expectations. According to a Capterra study, [53% of retail chatbot users rated their experience as “fair” or “poor.”](https://www.capterra.com/resources/retail-chatbots/) To address this issue, conversational artificial intelligence tools are seeking to bridge the gap. Small retailers, in particular, are anticipating a future where AI-powered bots can effectively support their customer service staff, providing a more satisfying and personalized experience for their customers. Leveraging technology for enhanced feedback: Capterra's survey shows that [70% of companies are using technology](https://www.capterra.com/resources/current-investments-in-customer-experience-solutions/) for their voice of customer (VoC) programs, feedback collection, surveying, and research to better understand customer satisfaction levels. This includes gathering feedback not only on customer service but also on products and services offered by the company. By analyzing these insights, businesses can refine their customer experience strategies for greater success. ## Learn more about the advantages of help desk software for your business  Still not sure if help desk software is right for your business? Check out other resources for more information: - [A Price Comparison Guide for Help Desk Software](https://www.capterra.com/resources/help-desk-software-pricing-report/) - [6 Top-Rated AI Customer Service Tools](https://www.capterra.com/resources/top-ai-customer-service-tools/) - [5 Top-Rated CRM Software for Small Businesses](https://www.capterra.com/resources/crm-software-for-small-business/) Sources 1. Capterra software pricing data: Only products with publicly available pricing information and qualified software products within the category as of the production date are included in the pricing analysis. [**Read the complete methodology**](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). 2. [Jacob Eberhart](https://www.linkedin.com/in/jacobeberhart/), LinkedIn 3. Capterra Shortlist: Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [**Read the complete methodology**](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). 4. Capterra reviews data: Capterra reviews are collected from verified users for individual software products. [**Read the complete methodology**](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). 5. Capterra advisor call notes: Findings are based on data from telephonic conversations that Capterra’s advisor team had with small-to-midsize businesses seeking help desk tools. For this report, we analyzed phone interactions from the past 2 years as of the production date. [**Read the complete methodology**](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). 6. Capterra 2025 Tech Trends Survey: The 2025 Tech Trends Survey was conducted online in August 2024 to understand the timeline, organizational challenges, adoption & budget, vendor research behaviors, ROI expectations, and satisfaction levels for software buyers. [**Read the complete survey methodology here**](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology).  How we picked the software on this list **I evaluated leading help desk software** that organizes tickets, centralizes conversations, and automates tasks so businesses can resolve issues with clarity and speed. **These platforms are vetted by real users and arranged by features, pricing, and usability so you can compare at a glance and focus on options that match your needs.** With tools for multichannel support, workflow automation, and knowledge management, these systems help teams work efficiently. Whether you need structured escalation paths or simple queues, **check out our** [**help desk software buying guide**](https://www.capterra.com/help-desk-software/#buyers-guide-content) **to choose the right tool.** Sorted by Featured Partners [4.4 (4088)](https://www.capterra.com/p/164283/Zendesk/reviews/) Why we picked it The platform stands out for its robust ticketing and multi-channel support capabilities, helping businesses manage customer inquiries across email, chat, and social platforms. Zendesk Suite’s customizable workflows and analytics make it a strong choice for teams seeking organized, scalable customer service operations. Pros and cons based on reviews Comprehensive client support tools Intuitive user experience Unified chat and ticketing Performance and reliability concerns High and complex pricing Email handling limitations Starting price $115Per User, Per Month Highest and lowest rated features Ticket management 4.5 Customer database 4.3 Alerts/escalation 4.3 Reporting/analytics 3.7 Third-party integrations 3.9 Customizable branding 3.0 Zendesk is strong at organizing tickets and customer information, which helps keep support workflows running smoothly. That said, reporting and branding options are more limited, and integrations don’t offer as much flexibility as some teams might expect. Zendesk Suite's user interface 1. Unified workspace simplifies managing customer requests 2. Dashboard design supports quick navigation and workflows 3. Interface feels outdated and cluttered for new users [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Why we picked it The system comes with all-in-one IT management capabilities, combining remote monitoring, ticketing, and automation. Its intuitive interface and quick setup make it ideal for managed service providers (MSPs) and IT teams seeking streamlined workflows and efficient client support. Pros and cons based on reviews Effortless software deployment Streamlined initial setup Time-saving automation tools Missing advanced features Slow performance and responsiveness Inconsistent hardware monitoring Starting price $129Per User, Per Month Highest and lowest rated features Real-time notifications 4.5 Reporting/analytics 4.3 Ticket management 3.7 Third-party integrations 2.0 Activity dashboard 2.5 Atera excels in real-time notifications and reporting, helping IT teams stay proactive and organized. On the flip side, integration options and dashboard usability need improvement. Atera's user interface 1. Clean, intuitive dashboard simplifies IT management tasks 2. Logical layout supports quick navigation across core tools 3. Interface feels clunky and lacks polish in some modules [4.5 (3466)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Why we picked it Freshdesk keeps customer support conversations in one place with an intuitive layout and solid ticketing tools across multiple channels. Its automation features and built‑in knowledge base help your team work more efficiently and resolve issues faster. Pros and cons based on reviews Quick and simple setup Streamlined client support management Efficient team coordination Recurring software bugs Email handling shortcomings Integration and notification gaps Starting price $19Per User, Per Month Highest and lowest rated features Ticket management 4.5 Knowledge base management 4.1 Customer database 4.0 Reporting/analytics 3.7 Access controls/permissions 4.0 Third-party integrations 3.8 Freshdesk excels in ticket management and knowledge base tools, enabling efficient support and self-service. However, reporting and integration features lack flexibility, and permissions could be more granular for complex setups. Freshdesk's user interface 1. Modern, intuitive interface simplifies daily support tasks 2. Clean dashboard design enables quick access to features 3. Navigation feels cumbersome for advanced configurations [4.7 (1787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Why we picked it It brings email, chat, and social media support into a single, easy‑to‑use platform. With a strong ticketing system and real‑time engagement tools, LiveAgent helps your team handle conversations efficiently and keep customer support organized as you grow. Pros and cons based on reviews Unified social media management Comprehensive feature set Efficient client communication Frequent technical glitches Limited mobile functionality Email workflow limitations Starting price $15Per User, Per Month Highest and lowest rated features Ticket management 4.8 Customer database 4.7 Multi-channel communication 4.4 Service level agreement (SLA) management 2.3 Customizable branding 4.0 Customizable fields 40.0 LiveAgent does a good job of keeping tickets and conversations organized across multiple channels. Service level agreement (SLA) management and customization are more limited, though, which can make it harder to support complex or highly tailored workflows. LiveAgent's user interface 1. Simple, intuitive interface cuts down on training time 2. Tabbed layout enables quick navigation across support tools 3. Visual design feels dated and lacks modern customization [## TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11631)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ### Highly rated and affordable Why we picked it TeamViewer makes it easy to access devices remotely and collaborate with your team, whether you’re supporting clients, managing systems, or running meetings from different locations. Its cross-platform compatibility and strong security features make it a reliable choice for IT support and distributed teams. Pros and cons based on reviews Significant time and cost savings Hassle‑free team collaboration Flexible remote device control Performance lag and latency Expensive and restrictive licensing High internet speed requirement Starting price $24.9Flat Rate, Per Month Highest and lowest rated features Access controls/permissions 4.5 Real-time chat 4.1 Collaboration tools 4.0 Two-way audio and video 1.4 Third-party integrations 1.7 Compliance management 1.8 TeamViewer excels in secure access controls and real-time communication, supporting efficient collaboration. Lower‑rated features like two‑way audio and video, third‑party integrations, and compliance management add value but point to functional limits that buyers may want to consider. TeamViewer ONE's user interface 1. Intuitive interface simplifies remote support tasks 2. Clean menus enable quick access to essential tools 3. Interface feels dated and crowded with options [## Intercom](https://www.capterra.com/p/134347/Intercom/) [4.5 (1134)](https://www.capterra.com/p/134347/Intercom/reviews/) ### Highly rated for customizable fields Why we picked it Intercom stands out for its multichannel messaging and AI-powered automation, enabling businesses to manage real-time customer engagement across chat, email, and in-app channels. Its intuitive interface and strong integration capabilities make it ideal for teams seeking personalized communication and streamlined support. Pros and cons based on reviews Seamless website integration Multichannel messaging flexibility Comprehensive client support tools Frequent technical glitches Complex and expensive pricing Limited reporting capabilities Starting price $39Per User, Per Month Highest and lowest rated features Real-time notifications 4.7 Customizable fields 4.6 Chatbot 4.0 Document storage 25.0 Mobile access 3.3 Customer database 3.4 Intercom excels in real-time notifications and chatbot functionality, helping businesses deliver fast, personalized support. However, features such as document storage, mobile access, and the customer database are useful but highlight areas where buyers may encounter limitations. Intercom's user interface 1. Clean, modern interface supports quick setup and navigation 2. Easy automation, no technical expertise needed 3. The backend feels cluttered and confusing for new users [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) ### Highly rated for real-time notifications Why we picked it Bitrix24 offers communication, task tracking, and collaboration tools in one platform, making it easier to manage projects and day‑to‑day work in a single place. Its integrated approach helps businesses manage workflows, share files, and coordinate projects efficiently across distributed teams. Pros and cons based on reviews Unified team communication tools Comprehensive collaboration platform Robust task management features Slow performance and delays Frequent bugs and glitches Slow and ineffective support Starting price $69Flat Rate, Per Month Highest and lowest rated features Real-time notifications 4.3 Customizable fields 4.0 Collaboration tools 3.7 Activity dashboard 1.0 Surveys & feedback 2.0 Third-party integrations 3.6 The platform is strong at real‑time notifications and collaboration, making it easier for your team to stay in sync and coordinate projects. However, its activity dashboard and survey tools feel fairly limited, and integrations don’t go as deep as teams with more complex needs might expect. Bitrix24's user interface 1. Clean dashboard offers unified view of tasks and projects 2. Flexible interface supports multiple business functions 3. Overwhelming layout feels cluttered for new users [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) ### Highly rated and free Why we picked it EngageBay CRM is a budget‑friendly, all‑in‑one platform that brings marketing, sales, and customer service together in one place. With built‑in automation and connected workflows, it helps you grow without juggling multiple tools or paying for extra subscriptions. Pros and cons based on reviews Affordable all-in-one solution Efficient lead tracking tools Time-saving automation features Limited reporting capabilities Restrictive email sending limits Frequent bugs and a clunky experience Starting price $14.99Per User, Per Month Highest and lowest rated features Customizable fields 4.5 Workflow management 4.5 Data import/export 4.5 Reporting/analytics 3.5 Social media integration 3.8 Customizable branding 3.8 Users like EngageBay’s customizable fields and workflow tools because they’re flexible and easy to adapt to different processes. That said, the reporting and analytics are fairly basic, which can make it harder to dig into detailed, data‑driven insights. EngageBay CRM's user interface 1. A clean, organized dashboard makes navigation simple 2. Ready-made templates and automation streamline daily tasks 3. The interface feels dated and lacks modern design polish [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ### Highly rated for automated routing Why we picked it JIRA Service Management is appreciated for its robust IT service management and Agile project capabilities. It offers customizable workflows, SLA tracking, and seamless integration with Atlassian tools. Moreover, its flexibility makes it ideal for teams managing complex projects and service requests across multiple departments. Pros and cons based on reviews Comprehensive Agile project tools Robust request handling platform Streamlined cross-team collaboration Sluggish performance on large data sets Complex access and permissions Steep learning curve for new users Starting price $20Per User, Per Month Highest and lowest rated features Customizable fields 5.0 Ticket management 4.5 API 2.8 Collaboration tools 3.9 JIRA Service Management is appreciated for its robust IT service management and Agile project capabilities. It offers customizable workflows, SLA tracking, and seamless integration with Atlassian tools. Moreover, its flexibility makes it ideal for teams managing complex projects and service requests across multiple departments. JIRA Service Management's user interface 1. Clean, modern interface supports Agile workflows 2. Customizable layout helps tailor views for different roles 3. The interface feels cluttered and confusing for new users [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ### Highly rated for performance metrics Why we picked it Tidio stands out for its intuitive interface and AI-powered chatbots, enabling businesses to manage real-time customer interactions across multiple channels. Its automation tools and lead generation features make it a strong choice for small businesses seeking efficient communication and improved customer engagement. Pros and cons based on reviews Simple setup and navigation Effective lead generation tools Streamlined client communication Occasional software glitches Unreliable notification system Mobile app performance issues Starting price Not provided by vendor Highest and lowest rated features Multi-channel communication 4.8 Chatbot 4.7 Real-time notifications 4.6 Screen sharing 1.1 Service level agreement (SLA) management 2.4 A/B testing 2.6 Tidio brings live chat, messaging, and chatbot tools into a single experience, helping you automate customer conversations while still keeping responses personal and timely. On the flip side, features like screen sharing and SLA management could be improved. Tidio's user interface 1. Clean, intuitive dashboard simplifies chat management tasks 2. Visual workflow tools make automation easy to configure 3. Interface feels slightly outdated compared to competitors Featured partners [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Best for Small Business - More than 78 integrations provided - Account Management features [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[4.56 (93)](https://www.capterra.com/p/83211/HappyFox/reviews/) Best for Small Business - More than 41 integrations provided - Assignment Management features [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (781)](https://www.capterra.com/p/132997/Freshservice/reviews/) Best for Enterprise - More than 54 integrations provided - Rules-Based Workflow features ### Our methodology for the top 10 Help Desk software To reach our final list, we started with over 444 products. We identified the 10 best products through an analysis of thousands of exclusive user reviews, product research on more than 100 data points ranging from capabilities to popularity, and input from three Help Desk specialists on our team. Proprietary insights The foundation of all our research comes from Capterra’s proprietary insights gleaned from: - More than 55 in-house software advisors who speak with hundreds of project managers every year about their must-have features, pain points, and budgets. - Our comprehensive database of product pricing models, customer support offerings, and more. - Nearly 51,989 verified Help Desk software reviews based on in-depth questionnaires, which cover up to 25 topics from ease of use to integration capabilities. Reviews analysis We first ensured the top-rated project management software we considered was based on recent user feedback, so we focused on the 5,672 reviews published in the past two years as of September 2025. We included only products with at least 20 reviews and a minimum overall average rating of 4 out of 5, leaving 49 eligible solutions. Lead Help Desk researcher [Akriti Sharma](https://www.capterra.com/resources/author/akriti-sharma/) narrowed the list further by personally vetting products with input from two additional specialists. They screened products based on factors such as U.S. market presence, target user types, and core capabilities. Popularity assessment With about 38 products still in the running. We evaluated each tool’s popularity through a proprietary score based on online search demand signals (e.g., search interest for a product’s name) and the number of recent reviews published on our site. We considered 110 online search demand signals and 3,680 user reviews to assign these popularity scores. Final scoring and top 10 product descriptors Products that achieved a high popularity score and a high overall average rating made it onto our full 2026 Capterra Shortlist for Help Desk that recognizes up to 25 market leaders. Of those 25, only the highest-scoring products made it onto our top 10 list. We added a descriptive label for each of these 10 products to help you find the right fit based on standout help desk features and attributes. Learn more in our [Proprietary Data and Research Methodologies page](https://www.capterra.com/resources/proprietary-data-research/#capterra-best-product-lists-methodologies). ## Other software shortlisted by Capterra [### ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (353)](https://www.capterra.com/p/254088/ServiceNow/reviews/) * * * About the product CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. * * * $100/month [### Crisp](https://www.capterra.com/p/151292/Crisp/)[4.6 (148)](https://www.capterra.com/p/151292/Crisp/reviews/) * * * About the product Your all-in-one helpdesk platform to scale customers' relationship * * * $45/month [### HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (182)](https://www.capterra.com/p/185973/HelpDesk/reviews/) * * * About the product HelpDesk.com is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. * * * $29/month [### Missive](https://www.capterra.com/p/152884/Missive/)[4.9 (184)](https://www.capterra.com/p/152884/Missive/reviews/)91% rated it with 5 stars * * * About the product Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending. * * * $18/month [### NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) * * * About the product Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. * * * Not provided by vendor [### Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) * * * About the product Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. * * * $20/month [### Front](https://www.capterra.com/p/132901/Front/)[4.5 (288)](https://www.capterra.com/p/132901/Front/reviews/) * * * About the product Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. * * * $25/month [### Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.1 (525)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) * * * About the product Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. * * * $8.99 [### Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (826)](https://www.capterra.com/p/136189/Salesforce/reviews/) * * * About the product The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. * * * $25/month [### Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.6 (781)](https://www.capterra.com/p/132997/Freshservice/reviews/) * * * About the product Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT. * * * $19/month [### Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) * * * About the product The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo * * * $60/month [### SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) * * * About the product SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. * * * $89/month [### Kustomer](https://www.capterra.com/p/158128/Kustomer/)[4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/) * * * About the product Kustomer is the omnichannel help desk platform reimagining enterprise customer service to deliver standout experiences. * * * $89/month [### Groove](https://www.capterra.com/p/143005/Groove/)[4.5 (87)](https://www.capterra.com/p/143005/Groove/reviews/) * * * About the product Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. * * * $29/month [### Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) * * * About the product Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. * * * $55/month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## About the authors [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/) Author Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital... [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to...