# Best Customer Support Software 2026 | Capterra > Find the top Customer Support software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-support-software --- # Best Customer Support Software Need help? Tell us your requirements and get a personalized shortlist of the best software. For more information consult our [Customer Support Buyers Guide](#buyers-guide-content) 0.0 (0) AI-powered customer support with Zoona AI—automate tickets, resolve issues faster, and scale support operations. [Learn more about SparrowDesk](https://www.capterra.com/p/10033352/SparrowDesk/) [4.7 (85)](https://www.capterra.com/p/195644/Assembled/reviews/) AI-powered workforce management for customer support with accurate forecasting, smart scheduling, and real-time visibility. [Learn more about Assembled](https://www.capterra.com/p/195644/Assembled/) 0.0 (0) AI-powered customer support platform with voice, chat, and email automation plus real-time agent assist. [Learn more about Assembled AI](https://www.capterra.com/p/10026664/Assembled-Assist/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.5 (1132)](https://www.capterra.com/p/134347/Intercom/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Great for: Live Chat Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers [Learn more about Intercom](https://www.capterra.com/p/134347/Intercom/) [5.0 (10)](https://www.capterra.com/p/10016583/CoSupport-AI/#reviews) CoSupport AI is a fully customizable AI Agent for customer service, designed to automate, scale, and enhance support operations.  [Learn more about CoSupport AI](https://www.capterra.com/p/10016583/CoSupport-AI/) [4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Good for: Call Center Management Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Good for: Email Management Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (3412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Good for: Mid-Size Business Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) 81% of users recommend this product [4.8 (13)](https://www.capterra.com/p/10031687/Text-App/#reviews) Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox. [Learn more about Text](https://www.capterra.com/p/10031687/Text-App/) [4.9 (10)](https://www.capterra.com/p/153078/RenewityRMA/reviews/) Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data [Learn more about RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) [4.6 (14)](https://www.capterra.com/p/10031266/Fin/#reviews) Fin is the best performing AI Agent for customer service – automating complex queries and delivering high-quality support. [Learn more about Fin](https://www.capterra.com/p/10031266/Fin/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1758)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Great for: Chat/Messaging Start for Free with LiveAgent and build amazing customer relationships with the ultimate help desk software for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) 88% of users recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Good for: Small Business Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) 82% of users recommend this product [## Birdeye](https://www.capterra.com/p/152997/BirdEye/) [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Great for: Ease of Use Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking. [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/) 85% of users recommend this product [## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Great for: Small Business Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) 84% of users recommend this product [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Great for: Chatbot Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) 85% of users recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Good for: Enterprise Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [## Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Good for: Value for Money Access all of the tools you will need to perform effective and proactive human, chatbot and AI customer support with Smartsupp  [Learn more about Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) 80% of users recommend this product [## Front](https://www.capterra.com/p/132901/Front/) [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Good for: Ease of Use Front’s powerful customer support platform makes five-star service attainable for 9,000 businesses like yours.  [Learn more about Front](https://www.capterra.com/p/132901/Front/) 81% of users recommend this product [## Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) [4.7 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Great for: Enterprise Yonyx enhances customer support with interactive decision trees, enabling consistent workflows, faster resolutions, and improved CSAT,  [Learn more about Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) 89% of users recommend this product [## Help Scout](https://www.capterra.com/p/136909/Help-Scout/) [4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Great for: Customer Service Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. [Learn more about Help Scout](https://www.capterra.com/p/136909/Help-Scout/) 80% of users recommend this product [## Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) [4.3 (223)](https://www.capterra.com/p/190126/Tempo/reviews/) Good for: Customer Service Timesheets by Tempo: Elevate support. AI-driven time-tracking, reliable data, efficient operations. Log and track time effortlessly. [Learn more about Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) [## Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Good for: Features Everything you need to provide top-notch customer support. Backed by our own US industry-leading, 24/7 support. Get your free trial. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) 84% of users recommend this product [## Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/) Good for: Chatbot End-to-end WhatsApp API solution for mid-market & enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.  [Learn more about Wati](https://www.capterra.com/p/204314/WATI/) 87% of users recommend this product [## HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) [4.8 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) Great for: Value for Money HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster! [Learn more about HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) 89% of users recommend this product Page 1 of 13 Filter (309) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Chatbot CRM Customer Database Email Management Generative AI Inventory Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics Service Level Agreement (SLA) Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Customer Satisfaction Software](https://www.capterra.com/customer-satisfaction-software/) I'm looking for Customer Support Software that is: [Free](https://www.capterra.com/customer-support-software/s/free/)