--- title: "Best Customer Success Software 2026 | Capterra" description: "Find the top Customer Success software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-success-software/" page_type: "category" language: "en" --- # Best Customer Success Software [Free](https://www.capterra.com/customer-success-software/s/free/)[For Small Businesses](https://www.capterra.com/customer-success-software/s/small-businesses/) [4.4 (4116)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Zendesk Support is the leading help desk software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.4 (193)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Act early on renewals and growth. Health scores and a customer success workspace help your team keep customers and grow accounts. [Learn more about HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.6 (80)](https://www.capterra.com/p/142263/Thought-Industries/reviews/) The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning. [Learn more about Thought Industries](https://www.capterra.com/p/142263/Thought-Industries/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.1 (22)](https://www.capterra.com/p/155887/Natterbox/reviews/) Natterbox is an expert CTI solution that's integrated and managed natively inside Salesforce. [Learn more about Natterbox](https://www.capterra.com/p/155887/Natterbox/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.7 (131)](https://www.capterra.com/p/157980/ChurnZero/reviews/) ChurnZero is the platform and partner for customer growth. [Learn more about ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 88% recommend this product [4.8 (4)](https://www.capterra.com/p/10007033/Microcasting/#reviews) AI-powered Customer Experience Platform that helps CS teams scale support, speed adoption, and build lasting customer loyalty. [Learn more about Microcasting](https://www.capterra.com/p/10007033/Microcasting/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer. [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 81% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 84% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (850)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) TeamSupport AI-driven Customer Success Software is built for B2B SaaS with workflows for onboarding, churn prevention & upsell motions. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 82% recommend this product [## Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (526)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. [Learn more about Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Zight](https://www.capterra.com/p/154298/CloudApp/) [4.6 (185)](https://www.capterra.com/p/154298/CloudApp/reviews/) Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs. [Learn more about Zight](https://www.capterra.com/p/154298/CloudApp/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 83% recommend this product [## Method CRM](https://www.capterra.com/p/130389/Method-CRM/) [4.2 (143)](https://www.capterra.com/p/130389/Method-CRM/reviews/) The customizable CRM for QuickBooks — manage customers, workflows, and payments from lead to payment with real-time sync. [Learn more about Method CRM](https://www.capterra.com/p/130389/Method-CRM/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Custify](https://www.capterra.com/p/190125/Custify/) [4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. [Learn more about Custify](https://www.capterra.com/p/190125/Custify/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 98% recommend this product [## OnePageCRM](https://www.capterra.com/p/157679/OnePageCRM/) [4.8 (125)](https://www.capterra.com/p/157679/OnePageCRM/reviews/) A super simple and intuitive CRM trusted by small businesses in 80+ countries [Learn more about OnePageCRM](https://www.capterra.com/p/157679/OnePageCRM/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 92% recommend this product [## TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) [4.6 (115)](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews/) TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier. [Learn more about TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 84% recommend this product [## Vectera](https://www.capterra.com/p/176498/Vectera/) [4.8 (106)](https://www.capterra.com/p/176498/Vectera/reviews/) The better way to meet customers online Vectera is the easy way to schedule appointments and conduct secure video meetings. [Learn more about Vectera](https://www.capterra.com/p/176498/Vectera/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 100% recommend this product [## Helply](https://www.capterra.com/p/143005/Groove/) [4.5 (87)](https://www.capterra.com/p/143005/Groove/reviews/) Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. [Learn more about Helply](https://www.capterra.com/p/143005/Groove/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/) [4.6 (71)](https://www.capterra.com/p/167757/FreeAgent-Network/reviews/) FreeAgent is a fully-featured Customer Success platform that effectively enables your team to resolve issues. [Learn more about servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Upnify CRM](https://www.capterra.com/p/232132/Upnify-CRM/) [4.8 (64)](https://www.capterra.com/p/232132/Upnify-CRM/reviews/) Upnify CRM, designed by sales Professionals, is the sales management system that will help you to increase your company's revenue. [Learn more about Upnify CRM](https://www.capterra.com/p/232132/Upnify-CRM/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) [4.7 (64)](https://www.capterra.com/p/175189/GuideCX/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) GUIDEcx is a customer onboarding solution designed to reduce churn and speed up time to value.  [Learn more about GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Modjo](https://www.capterra.com/p/215663/Modjo/) [4.7 (60)](https://www.capterra.com/p/215663/Modjo/reviews/) Modjo deploys AI agents that capture every sales interaction, automate CRM updates, and help your reps spend more time selling. [Learn more about Modjo](https://www.capterra.com/p/215663/Modjo/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Froged](https://www.capterra.com/p/196490/Froged/) [4.5 (56)](https://www.capterra.com/p/196490/Froged/reviews/) FROGED's Platform will help you increase MRR & reduce churn through proactive onboarding, support & engagement tools. [Learn more about Froged](https://www.capterra.com/p/196490/Froged/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Skalin](https://www.capterra.com/p/236134/Skalin/) [4.9 (55)](https://www.capterra.com/p/236134/Skalin/reviews/) The AI Customer Success Platform for Mid-Market B2B SaaS. Unify customer data, spot churn early, protect revenue.  [Learn more about Skalin](https://www.capterra.com/p/236134/Skalin/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Professional Services Cloud](https://www.capterra.com/p/99830/Professional-Services-Cloud/) [4.0 (55)](https://www.capterra.com/p/99830/Professional-Services-Cloud/reviews/) Manage your resources, projects and financials with Certinia PS Cloud. [Learn more about Professional Services Cloud](https://www.capterra.com/p/99830/Professional-Services-Cloud/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics Page 1 of 5 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (184) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Account Alerts Account Management Activity Dashboard [Activity Tracking](https://www.capterra.com/customer-success-software/features/activity-tracking/) AI Copilot Collaboration Tools [Customer Database](https://www.capterra.com/customer-success-software/features/customer-database/) [Customer Engagement](https://www.capterra.com/customer-success-software/features/customer-engagement/) [Customer Management](https://www.capterra.com/customer-success-software/features/customer-management/) [Customer Segmentation](https://www.capterra.com/customer-success-software/features/customer-segmentation/) Generative AI [Health Score](https://www.capterra.com/customer-success-software/features/health-score/) NPS of Customers Onboarding [Reporting/Analytics](https://www.capterra.com/customer-success-software/features/reporting-analytics/) Revenue Management [Task Management](https://www.capterra.com/customer-success-software/features/task-management/) Usage Tracking/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Retention Software](https://www.capterra.com/customer-retention-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/) I'm looking for Customer Success Software that is: [Free](https://www.capterra.com/customer-success-software/s/free/)[For Small Businesses](https://www.capterra.com/customer-success-software/s/small-businesses/)