# Best Free Customer Service Software Solutions 2026 | Capterra

> Find and compare the 2026 best free Customer Service software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours.

Source: https://www.capterra.com/customer-service-software/s/free

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# Best Customer Service Software for free

For more information consult our [Customer Service Buyers Guide](#buyers-guide-content)

[5.0 (1)](https://www.capterra.com/p/219520/LostReturns/#reviews)

Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner. [Learn more about Lost Returns](https://www.capterra.com/p/219520/LostReturns/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/)

Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. [Learn more about HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[4.5 (3408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/)

Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

81% recommend this product

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[4.6 (48)](https://www.capterra.com/p/102230/Vision-Helpdesk/reviews/)

Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk & Live Chat Software Tools for every size business. [Learn more about Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Webex Suite](https://www.capterra.com/p/237272/Webex/)

[4.4 (7395)](https://www.capterra.com/p/237272/Webex/reviews/)

Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform. [Learn more about Webex Suite](https://www.capterra.com/p/237272/Webex/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

[4.7 (1895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/)

ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity. [Learn more about ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

88% recommend this product

[## Odoo](https://www.capterra.com/p/135618/Odoo/)

[4.2 (1291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. [Learn more about Odoo](https://www.capterra.com/p/135618/Odoo/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

84% recommend this product

[## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

[4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/)

The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

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