--- title: "Page 3 | Best Customer Service Software 2026 | Capterra" description: "Page 3 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-service-software/?page=3" page_type: "category" language: "en" --- # Best Customer Service Software - Page 3 ## Faveo Helpdesk Rating: 4.5 out of 5 (117 reviews) Profile: [Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $14.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Email Management: 4.4 rating - Alerts/Escalation: 4.2 rating - Multi-Channel Communication: 4.2 rating - Automated Routing: 4.1 rating #### Lowest rated features - Knowledge Base Management: 3.8 rating - Call Center Management: 4.0 rating - Support Ticket Management: 4.0 rating - Service Level Agreement (SLA) Management: 4.7 rating #### Feature-related review snippet Reviewer: Adriana N. Reviewer details: Information Technology and Services, 51-200 employees Published: May 22, 2024 > "Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes." ### Gallery tab Ease of use: 4.4 out of 5 (117 reviews) #### Related review snippet Reviewer: Dylan B. Reviewer details: Accounting, Self-employed Published: December 4, 2025 > "It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great!" ### Integrations tab Faveo Helpdesk connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/147036/Faveo-Helpdesk/#integrations) #### Most popular integrations - WhatsApp: 5.0 rating - Instagram: 4.7 rating - Twitter/X: 4.5 rating - Facebook Apps and Tabs: 4.5 rating - LimeSurvey: 4.4 rating - LDAP Manager: 3.0 rating #### Integrations-related review snippet Reviewer: Dylan B. Reviewer details: Accounting, Self-employed Published: December 4, 2025 > "It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great!" --- ## TeamSupport Messaging & Live Chat Rating: 4.6 out of 5 (115 reviews) Profile: [TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Dashboard: 5.0 rating - Multi-Channel Communication: 5.0 rating ### Gallery tab Ease of use: 4.6 out of 5 (115 reviews) #### Related review snippet Reviewer: Brooks L. Reviewer details: Information Technology and Services, 51-200 employees Published: June 10, 2026 > "What stands out most about Messaging & Live Chat in TeamSupport is how it improves real-time communication between support teams and customers." ### Integrations tab TeamSupport Messaging & Live Chat connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - Jira: 4.4 rating - Microsoft Teams: 4.5 rating - HubSpot CRM: 4.0 rating - ServiceNow: 3.0 rating - Salesforce Starter: 4.4 rating - Azure DevOps Server: 4.5 rating --- ## Sobot Rating: 4.9 out of 5 (113 reviews) Profile: [Sobot](https://www.capterra.com/p/10025756/Sobot/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Highest rated features - Chatbot: 4.9 rating - Surveys & Feedback: 4.9 rating - Queue Management: 5.0 rating - Reporting & Statistics: 5.0 rating #### Lowest rated features - AI Copilot: 4.7 rating - API: 4.7 rating - Third-Party Integrations: 4.5 rating - Live Chat: 4.8 rating #### Feature-related review snippet Reviewer: Matthew S. Reviewer details: Apparel & Fashion, 51-200 employees Published: June 4, 2026 > "It has helped reduced some of the operational burden associated with handling common customer questions and allowed support resources to focus on more complex cases. While there are areas where additional flexibility would be beneficial, particularly around analytics and customization, the platform has been reliable and has fit reasonably well into our existing support processes." ### Gallery tab Ease of use: 5.0 out of 5 (113 reviews) #### Related review snippet Reviewer: Candace M. Reviewer details: Apparel & Fashion, 11-50 employees Published: June 10, 2026 > "What was most useful was how it helped us manage customer inquiries more efficiently, Many of the questions we receive are related to order tracking, shipping updates, returns, and product availability, and the chatbot was able to handle a large portion of those requests automatically." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Deskero Rating: 4.7 out of 5 (112 reviews) Profile: [Deskero](https://www.capterra.com/p/131179/Deskero/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $9.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Available - CRM: Available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Available - Inbox Management: Available - Queue Management: Available - Dashboard: Not available - Customizable Fields: Available - Service Level Agreement (SLA) Management: Available - API: Available - Surveys & Feedback: Available ### Gallery tab Ease of use: 4.8 out of 5 (112 reviews) #### Related review snippet Reviewer: Yunus O. Reviewer details: Education Management, 201-500 employees Published: February 20, 2023 > "We were able to set up automated notifications for both our team and end-users, keeping everyone updated throughout the ticketing process." ### Integrations tab Deskero connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/131179/Deskero/#integrations) #### Most popular integrations - WordPress: 4.6 rating - Gmail: 4.8 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Adobe Commerce: 4.3 rating - Zendesk Sell: 4.3 rating --- ## Acctivate Inventory Management Rating: 4.1 out of 5 (112 reviews) Profile: [Acctivate Inventory Management](https://www.capterra.com/p/94790/Acctivate/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A real-time inventory management and high-volume order fulfillment add-on solution for growth-focused businesses using QuickBooks. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.2 out of 5 - Features: 3.9 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $5995.00 Pricing details: Other, One Time Free trial: No Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 4.0 rating #### Feature-related review snippet Reviewer: Chris U. Reviewer details: Hospital & Health Care, 11-50 employees Published: November 26, 2020 > "There are some good features on here that help navigate customers and view products purchased." ### Gallery tab Ease of use: 4.1 out of 5 (112 reviews) #### Related review snippet Reviewer: Corey H. Reviewer details: Civil Engineering, 1-10 employees Published: May 17, 2024 > "It works great for our industry that is water works equipment supplier" ### Integrations tab Acctivate Inventory Management connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/94790/Acctivate/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Microsoft SQL Server: 4.6 rating - WooCommerce: 5.0 rating - Adobe Commerce: 4.3 rating - Avalara: 4.0 rating - BigCommerce: 4.4 rating - authorize.net: 3.0 rating - Amazon EC2: 4.7 rating - Shift4Shop: 4.1 rating --- ## TOPdesk Rating: 4.4 out of 5 (111 reviews) Profile: [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €61.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.5 rating - Service Level Agreement (SLA) Management: 5.0 rating - Alerts/Escalation: 4.0 rating - Automated Routing: 4.0 rating #### Lowest rated features - Customizable Fields: 4.0 rating - Knowledge Base Management: 4.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (111 reviews) #### Related review snippet Reviewer: Will B. Reviewer details: Education Management, 11-50 employees Published: February 24, 2026 > "It allows for a great degree of detail and flexibility." ### Integrations tab TOPdesk connects with 50+ software tools. [See all integrations](https://www.capterra.com/p/127562/TOPdesk/#integrations) #### Most popular integrations - Trello: 4.5 rating - Jira: 4.0 rating - TeamViewer ONE: 4.6 rating - Microsoft Outlook: 4.5 rating - BeyondTrust Remote Support: 4.6 rating - Microsoft Power BI: 4.5 rating - Okta: 4.7 rating - Bird: 4.4 rating - OneLogin: 4.6 rating --- ## monday service Rating: 4.6 out of 5 (110 reviews) Profile: [monday service](https://www.capterra.com/p/10023357/monday-service/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $31.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Collaboration Tools: 4.5 rating - Customizable Fields: 4.5 rating - Reporting & Statistics: 4.7 rating - Knowledge Base Management: 4.3 rating #### Lowest rated features - Multi-Channel Communication: 4.2 rating - CRM: 4.0 rating - Surveys & Feedback: 4.4 rating - Alerts/Escalation: 4.6 rating ### Gallery tab Ease of use: 4.6 out of 5 (110 reviews) #### Related review snippet Reviewer: Devon D. Reviewer details: Industrial Automation, 51-200 employees Published: July 30, 2025 > "I like that we can integrate automation into it, we can send emails and track calls and notes all in one place." --- ## Playvox Rating: 4.8 out of 5 (109 reviews) Profile: [Playvox](https://www.capterra.com/p/164542/playvox/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Playvox offers user-focused solutions tools for efficient Workforce and Quality Management for improved customer satisfaction. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Alerts/Escalation: 4.9 rating - Live Chat: 4.9 rating - Support Ticket Management: 5.0 rating - Knowledge Base Management: 4.9 rating #### Lowest rated features - Surveys & Feedback: 4.6 rating - Multi-Channel Communication: 4.8 rating - Third-Party Integrations: 5.0 rating - API: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (109 reviews) #### Related review snippet Reviewer: David M. Reviewer details: Consumer Services, 51-200 employees Published: November 10, 2024 > "It is really useful for a team lead to keep documentation on their team members progress." ### Integrations tab Playvox connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/164542/playvox/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.8 rating - Freshdesk: 5.0 rating - LiveChat: 5.0 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Entertainment, 51-200 employees Published: March 4, 2021 > "It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now." --- ## ZIWO Rating: 4.6 out of 5 (109 reviews) Profile: [ZIWO](https://www.capterra.com/p/171265/ZIWO/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ZIWO | Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.9 rating - Multi-Channel Communication: 4.5 rating - CRM: 4.7 rating - Live Chat: 4.5 rating #### Lowest rated features - Automated Routing: 4.4 rating - Third-Party Integrations: 4.3 rating - Queue Management: 4.3 rating - Alerts/Escalation: 4.6 rating #### Feature-related review snippet Reviewer: Shrouk A. Reviewer details: Consumer Services, 501-1,000 employees Published: May 9, 2025 > "ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity." ### Gallery tab Ease of use: 4.7 out of 5 (109 reviews) #### Related review snippet Reviewer: Shrouk A. Reviewer details: Consumer Services, 501-1,000 employees Published: May 9, 2025 > "I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently." ### Integrations tab ZIWO connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/171265/ZIWO/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 5.0 rating - Freshdesk: 5.0 rating - Zapier: 4.7 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shrouk A. Reviewer details: Consumer Services, 501-1,000 employees Published: May 9, 2025 > "Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful." --- ## Comm100 Rating: 4.7 out of 5 (108 reviews) Profile: [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Comm100 is a global provider of innovative AI-powered omnichannel customer support solutions for commercial, government, and nonprofit. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $31.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.5 rating - Email Management: 4.0 rating - Mobile Access: 4.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (108 reviews) #### Related review snippet Reviewer: Patrick H. Reviewer details: Electrical/Electronic Manufacturing, 201-500 employees Published: June 12, 2024 > "One of the great things about chat is we get very pointed, specific questions based on where the customer is in their journey." ### Integrations tab Comm100 connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/108889/Comm100-Live-Chat/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - WhatsApp: 4.7 rating - WordPress: 4.6 rating - Shopify: 4.5 rating - Dynamics 365: 4.4 rating - Instagram: 4.7 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating --- ## InvGate Service Management Rating: 4.6 out of 5 (108 reviews) Profile: [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Other, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Service Level Agreement (SLA) Management: 4.5 rating - Email Management: 5.0 rating - Knowledge Base Management: 5.0 rating #### Lowest rated features - Call Center Management: 3.0 rating - Multi-Channel Communication: 3.0 rating - Reporting & Statistics: 3.0 rating - Third-Party Integrations: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (108 reviews) #### Related review snippet Reviewer: Jessica M. Reviewer details: Graphic Design, 1-10 employees Published: November 22, 2024 > "InvGate Service Management is the valuable service solution" ### Integrations tab InvGate Service Management connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/133392/Service-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Microsoft Teams: 5.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Okta: 4.7 rating - Twilio: 4.4 rating - ServiceNow: 4.5 rating --- ## Bright Pattern Rating: 4.8 out of 5 (104 reviews) Profile: [Bright Pattern](https://www.capterra.com/p/130369/Bright-Pattern/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Leading provider of AI-powered omnichannel cloud contact center software. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Surveys & Feedback: 4.7 rating - Live Chat: 5.0 rating - Multi-Channel Communication: 5.0 rating #### Lowest rated features - Support Ticket Management: 4.5 rating - Real-Time Monitoring: 5.0 rating #### Feature-related review snippet Reviewer: Padmanabh B. Reviewer details: Computer Software, 11-50 employees Published: December 21, 2020 > "The software is very easy to use and the implementation time required is also very short when considered with the order players in the market." ### Gallery tab Ease of use: 4.7 out of 5 (104 reviews) #### Related review snippet Reviewer: Aguasanta G. Reviewer details: Information Technology and Services, 51-200 employees Published: March 31, 2023 > "With the tool we have been able to perform many integrations or customization to meet the needs of our internal and external customers." ### Integrations tab Bright Pattern connects with 18+ software tools. [See all integrations](https://www.capterra.com/p/130369/Bright-Pattern/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 5.0 rating - Google Analytics 360: 4.7 rating - Dynamics 365: 4.4 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - ServiceNow: 4.5 rating - PaySimple: 4.5 rating - Aspect Workforce: 4.2 rating - Amazon EC2: 4.7 rating --- ## Ameyo Rating: 4.2 out of 5 (100 reviews) Profile: [Ameyo](https://www.capterra.com/p/85852/Ameyo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Ameyo Voice to help you connect with your customers. Experience unmatched call quality, intelligent routing and advanced voice features #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 3.8 out of 5 - Features: 4.0 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.5 rating - Support Ticket Management: 4.3 rating - Multi-Channel Communication: 4.6 rating - Email Management: 4.4 rating #### Lowest rated features - Inbox Management: 1.0 rating - Live Chat: 3.9 rating - Alerts/Escalation: 3.5 rating - Surveys & Feedback: 3.8 rating #### Feature-related review snippet Reviewer: Junaid A. Reviewer details: Education Management, 10,001+ employees Published: November 21, 2024 > "Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management." ### Gallery tab Ease of use: 4.2 out of 5 (100 reviews) #### Related review snippet Reviewer: Pooja D. Reviewer details: Education Management, 201-500 employees Published: December 2, 2024 > "Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort, call recordings use for audits and help to proving training to sales team to improve performance." ### Integrations tab Ameyo connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/85852/Ameyo/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.2 rating - Zoho CRM: 4.3 rating - Zendesk Suite: 5.0 rating - Freshdesk: 5.0 rating - SugarCRM: 3.8 rating - Talisma CRM: 3.7 rating #### Integrations-related review snippet Reviewer: Suresh T. Reviewer details: Financial Services, 201-500 employees Published: May 3, 2022 > "Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization." --- ## OTRS Rating: 4.4 out of 5 (96 reviews) Profile: [OTRS](https://www.capterra.com/p/127284/OTRS/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Fully-managed service management solution with ticketing, workflow automation & notifications. Help customer teams improve CSAT & NPS. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Alerts/Escalation: 3.9 rating - Customizable Fields: 5.0 rating - Multi-Channel Communication: 4.3 rating #### Lowest rated features - Reporting & Statistics: 3.7 rating - Inbox Management: 4.7 rating - Automated Routing: 5.0 rating #### Feature-related review snippet Reviewer: Paola A. Reviewer details: Arts and Crafts, 1-10 employees Published: October 3, 2023 > "very easy to use and fast interface that helps to manage our business" ### Gallery tab Ease of use: 4.2 out of 5 (96 reviews) #### Related review snippet Reviewer: Allison R. Reviewer details: Semiconductors, 1,001-5,000 employees Published: March 13, 2026 > "Its price is commensurate with its quality and value, guaranteeing the security of all stored information and an efficient customer support team." ### Integrations tab OTRS connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/127284/OTRS/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - Microsoft Teams: 4.5 rating - Dynamics 365: 4.4 rating - Confluence: 4.5 rating - GitLab: 4.6 rating #### Integrations-related review snippet Reviewer: santosh M. Reviewer details: Information Technology and Services, 11-50 employees Published: October 3, 2023 > "It can be easily integrated with other CRM Software." --- ## Zingtree Rating: 4.4 out of 5 (95 reviews) Profile: [Zingtree](https://www.capterra.com/p/137736/Zingtree/) Visible tabs: Overview, Features, Integrations ### Overview tab #### What is this product about? Build interactive decision trees for self-service support and troubleshooting. Give your customers the power of on-demand self-help. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Available - CRM: Available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Not available - Inbox Management: Not available - Queue Management: Available - Dashboard: Not available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Available ### Integrations tab Zingtree connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/137736/Zingtree/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - WordPress: 4.6 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Intercom: 4.5 rating --- ## Bettermode Rating: 4.7 out of 5 (94 reviews) Profile: [Bettermode](https://www.capterra.com/p/178753/Bettermode/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bettermode is an all-in-one community platform that lets you unify knowledge base, Q&A, and resource center in one place. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1500.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Escalation: 5.0 rating - Collaboration Tools: 5.0 rating - Gamification: 5.0 rating - Live Chat: 5.0 rating #### Lowest rated features - Surveys & Feedback: 5.0 rating #### Feature-related review snippet Reviewer: Rahul K. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: October 9, 2020 > "Providing multiple apps plugins like Amplitude, Sendgrid, Telegram, Google Analytics, SSO, Zapier etc. are awesome and very easy to implement with basic tech knowledge only." ### Gallery tab Ease of use: 4.8 out of 5 (94 reviews) #### Related review snippet Reviewer: Caio C. Reviewer details: Computer Software, Self-employed Published: April 3, 2024 > "I love how flexible and customizable it is, this allowed me to quickly change things and grow my community adding new features and resources in a very simple and fast way." ### Integrations tab Bettermode connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/178753/Bettermode/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Google Analytics 360: 4.0 rating - Google Calendar: 4.8 rating - Stripe: 4.6 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Google Cloud: 4.7 rating - Intercom: 4.5 rating --- ## Sprinklr Rating: 4.3 out of 5 (91 reviews) Profile: [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: No Free demo: No ### Features tab #### Highest rated features - Third-Party Integrations: 5.0 rating - Reporting & Statistics: 5.0 rating - Surveys & Feedback: 5.0 rating - Knowledge Base Management: 5.0 rating ### Gallery tab Ease of use: 3.9 out of 5 (91 reviews) #### Related review snippet Reviewer: Junior T. Reviewer details: Accounting, 51-200 employees Published: December 24, 2025 > "Sprinklr is highly regarded for enterprise-scale social and CX management, with strong analyst recognition and feature depth, but it often criticized for usability, cost, and suitability outside of large-scale operations." ### Integrations tab Sprinklr connects with 53+ software tools. [See all integrations](https://www.capterra.com/p/131274/Sprinklr-Platform/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Shopify: 4.5 rating - HubSpot Marketing Hub: 4.5 rating - Zendesk Suite: 4.4 rating - Meta for Business: 4.0 rating - Microsoft Power BI: 4.6 rating - Twitter/X: 3.0 rating - Salesforce Service Cloud: 5.0 rating - Marketo Engage: 4.3 rating --- ## Efficy CRM Rating: 3.9 out of 5 (91 reviews) Profile: [Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 3.7 out of 5 - Features: 3.9 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €49.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Available - Inbox Management: Available - Queue Management: Not available - Dashboard: Available - Customizable Fields: Available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Available ### Gallery tab Ease of use: 3.9 out of 5 (91 reviews) #### Related review snippet Reviewer: Pauline V. Reviewer details: Events Services, Self-employed Published: September 13, 2023 > "The back up service (the efficy support team) is always available and helpful." ### Integrations tab Efficy CRM connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/149894/Efficy-CRM/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - Mailchimp: 4.5 rating - Docusign: 4.7 rating - Mailjet: 4.2 rating - Nitro Sign: 4.6 rating - ACTITO: 4.3 rating - Plezi: 4.6 rating - Yousign: 3.8 rating - DigDash: 4.6 rating --- ## Groove Rating: 4.5 out of 5 (87 reviews) Profile: [Groove](https://www.capterra.com/p/143005/Groove/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 5.0 rating - Inbox Management: 5.0 rating - Knowledge Base Management: 5.0 rating - Email Management: 4.8 rating #### Lowest rated features - Alerts/Escalation: 4.6 rating - Call Center Management: 4.0 rating - Dashboard: 4.0 rating - Interaction Tracking: 5.0 rating ### Gallery tab Ease of use: 4.6 out of 5 (87 reviews) #### Related review snippet Reviewer: Jaap K. Reviewer details: Staffing and Recruiting, 51-200 employees Published: September 3, 2024 > "It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons." ### Integrations tab Groove connects with 13+ software tools. [See all integrations](https://www.capterra.com/p/143005/Groove/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Mailchimp: 4.5 rating - Jira: 4.4 rating - Shopify: 4.5 rating - GitHub: 4.8 rating - Instagram: 4.7 rating - Stripe: 4.6 rating - Zapier: 4.7 rating --- ## Assembled Rating: 4.7 out of 5 (85 reviews) Profile: [Assembled](https://www.capterra.com/p/195644/Assembled/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered customer service workforce management with predictive forecasting and flexible scheduling. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - API: 5.0 rating - Live Chat: 4.0 rating - Service Level Agreement (SLA) Management: 5.0 rating - Generative AI: 4.0 rating #### Lowest rated features - Queue Management: 4.0 rating #### Feature-related review snippet Reviewer: Amber S. Reviewer details: Security and Investigations, 10,001+ employees Published: January 23, 2026 > "Their approach to WFM and data views is different and complimentary to traditional Workforce visuals and analytics" ### Gallery tab Ease of use: 4.6 out of 5 (85 reviews) #### Related review snippet Reviewer: Vahagn P. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: December 17, 2025 > "The Assembled web tool is also useful for tracking employee vacations and knowing when team members are away, helping you plan schedule adjustments and staffing coverage efficiently." ### Integrations tab Assembled connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/195644/Assembled/#integrations) #### Most popular integrations - Slack: 4.4 rating - Google Calendar: 4.7 rating - Zendesk Suite: 4.8 rating - Intercom: 4.5 rating - Salesforce Service Cloud: 4.8 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Kevin R. Reviewer details: Consumer Services, 201-500 employees Published: December 1, 2022 > "Out of the box I believe this is the best WFM product for any company needing a user friendly platform which integrates with Zendesk." --- ## My AskAI Rating: 4.5 out of 5 (82 reviews) Profile: [My AskAI](https://www.capterra.com/p/10006737/My-AskAI/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? An affordable AI customer service agent in your existing help desk to deflect 75% of your support tickets. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $149.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Not available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Not available - Inbox Management: Not available - Queue Management: Not available - Dashboard: Not available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Not available #### Feature-related review snippet Reviewer: Chris M. Reviewer details: Education Management, 11-50 employees Published: August 21, 2023 > "Additionally, the user-friendly interface and the robust features make it an excellent tool for both beginners and experts alike." ### Gallery tab Ease of use: 4.7 out of 5 (82 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Consumer Electronics, 1-10 employees Published: May 16, 2024 > "AskAI offers a variety of features, including answering questions, writing different kinds of creative text formats, and translating languages." ### Integrations tab My AskAI connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/10006737/My-AskAI/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 5.0 rating - Dropbox: 4.5 rating - OneDrive: 4.5 rating - Microsoft Teams: 4.5 rating - Shopify: 4.5 rating #### Integrations-related review snippet Reviewer: Vinicius L. Reviewer details: Marketing and Advertising, 201-500 employees Published: August 21, 2023 > "Here we integrate My AskAI with Google Sites platform in a corporate intranet." --- ## Kustomer Rating: 4.7 out of 5 (80 reviews) Profile: [Kustomer](https://www.capterra.com/p/158128/Kustomer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $89.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.9 rating - Call Center Management: 4.6 rating - Live Chat: 4.8 rating - Email Management: 4.5 rating #### Lowest rated features - Knowledge Base Management: 3.0 rating - Service Level Agreement (SLA) Management: 4.3 rating - Multi-Channel Communication: 4.6 rating - Surveys & Feedback: 4.7 rating ### Gallery tab Ease of use: 4.6 out of 5 (80 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Textiles, 201-500 employees Published: February 5, 2025 > "The platform allows for tailoring workflows based on specific business needs and customer segments, enabling personalized support." ### Integrations tab Kustomer connects with 70+ software tools. [See all integrations](https://www.capterra.com/p/158128/Kustomer/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - SurveyMonkey: 4.6 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Talkdesk: 4.3 rating - Dialpad: 5.0 rating - Twilio: 4.4 rating - Aircall: 5.0 rating --- ## Whatfix Rating: 4.6 out of 5 (77 reviews) Profile: [Whatfix](https://www.capterra.com/p/143008/Whatfix/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Whatfix helps enterprises control, accelerate and optimize software adoption to drive outcomes from their technology investments. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 5.0 rating #### Feature-related review snippet Reviewer: Adam C. Reviewer details: Hospitality, 11-50 employees Published: December 11, 2024 > "My favorite aspect of WhatFix is how intuitive and user-friendly the whole platform is." ### Gallery tab Ease of use: 4.5 out of 5 (77 reviews) #### Related review snippet Reviewer: Adam C. Reviewer details: Hospitality, 11-50 employees Published: December 11, 2024 > "From the front end to the back end, WhatFix makes sure that I can easily develop and deliver training material to our users while providing users a enhanced experience while on our platform." ### Integrations tab Whatfix connects with 24+ software tools. [See all integrations](https://www.capterra.com/p/143008/Whatfix/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 4.4 rating - Zendesk Suite: 4.4 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating - Moodle: 4.3 rating - Zapier: 4.7 rating - Intercom: 4.5 rating - Okta: 4.7 rating --- ## Dialshree Rating: 4.7 out of 5 (74 reviews) Profile: [Dialshree](https://www.capterra.com/p/144944/Dialshree/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cut contact center costs by 40% with AI omnichannel software built for Africa, India & GCC. Auto dialer, WhatsApp, speech analytics. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.9 rating - Support Ticket Management: 5.0 rating - Email Management: 4.0 rating - API: 5.0 rating #### Lowest rated features - Live Chat: 3.0 rating - Dashboard: 5.0 rating - Knowledge Base Management: 5.0 rating - Multi-Channel Communication: 5.0 rating #### Feature-related review snippet Reviewer: kuldip K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: August 5, 2024 > "The application provides a satisfying user experience, with specific praise for its functionality." ### Gallery tab Ease of use: 4.8 out of 5 (74 reviews) #### Related review snippet Reviewer: manish C. Reviewer details: Banking, 5,001-10,000 employees Published: November 30, 2025 > "The platform offers a comprehensive call center solution that is both powerful and customizable" ### Integrations tab Dialshree connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/144944/Dialshree/#integrations) #### Most popular integrations - SugarCRM: 3.8 rating - Vtiger CRM: 4.3 rating - SuiteCRM: 4.2 rating - Third Party Risk Management #### Integrations-related review snippet Reviewer: ram S. Reviewer details: Consumer Services, 201-500 employees Published: July 3, 2023 > "integrated payment utility worked like magic, and it helped us to identitfy the debtors and already paid ones." --- ## Mojo Helpdesk Rating: 4.4 out of 5 (74 reviews) Profile: [Mojo Helpdesk](https://www.capterra.com/p/128650/Mojo-Helpdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Complete with a self-service knowledge base, contact ticket portal, round-robin assignments, canned responses, time tracking, and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Escalation: 3.0 rating - Support Ticket Management: 3.0 rating - Customizable Fields: 2.5 rating - Third-Party Integrations: 1.5 rating #### Lowest rated features - API: 1.0 rating - Multi-Channel Communication: 1.0 rating - Reporting & Statistics: 1.0 rating - Service Level Agreement (SLA) Management: 1.0 rating #### Feature-related review snippet Reviewer: Laura T. Reviewer details: Higher Education, 5,001-10,000 employees Published: May 31, 2022 > "It loads fast, requires no training really to pick up and start using because the design is really intuitive." ### Gallery tab Ease of use: 4.4 out of 5 (74 reviews) #### Related review snippet Reviewer: Laura T. Reviewer details: Higher Education, 5,001-10,000 employees Published: May 31, 2022 > "It loads fast, requires no training really to pick up and start using because the design is really intuitive." ### Integrations tab Mojo Helpdesk connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/128650/Mojo-Helpdesk/#integrations) #### Most popular integrations - WordPress: 4.6 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Wufoo: 4.4 rating - Formstack Forms: 4.0 rating --- ## Chatbase Rating: 4.3 out of 5 (73 reviews) Profile: [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Chatbase is an AI chatbot builder that helps trains ChatGPT on data and lets businesses add a chat widget to their website. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 3.8 out of 5 - Features: 3.9 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Chatbot: 4.7 rating #### Feature-related review snippet Reviewer: Ankit N. Reviewer details: Non-Profit Organization Management, 201-500 employees Published: September 13, 2023 > "Chatbot super easy to set up Intuitive settings Very easy to train Dashboard feature also give ability to see how users are playing around" ### Gallery tab Ease of use: 4.6 out of 5 (73 reviews) #### Related review snippet Reviewer: Takfarinas M. Reviewer details: Research, 1,001-5,000 employees Published: September 15, 2023 > "Now, the bot is helping us answer specific questions for our community and even generate some code (not always correct).We set a daily/weekly report, where we receive a summary of the discussion, which is a great feature we like." --- ## LiveHelpNow Rating: 4.6 out of 5 (72 reviews) Profile: [LiveHelpNow](https://www.capterra.com/p/99093/LiveHelpNow-Suite/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $21.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 5.0 rating - Alerts/Escalation: 5.0 rating - Knowledge Base Management: 5.0 rating - Email Management: 4.0 rating ### Gallery tab Ease of use: 4.6 out of 5 (72 reviews) ### Integrations tab LiveHelpNow connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/99093/LiveHelpNow-Suite/#integrations) #### Most popular integrations - Slack: 4.7 rating - WordPress: 4.6 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Constant Contact: 4.3 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Insightly: 4.0 rating - Joomla: 4.2 rating --- ## servis.ai Rating: 4.6 out of 5 (71 reviews) Profile: [servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $150.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - CRM: 5.0 rating - Customizable Fields: 5.0 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Lt N. Reviewer details: Information Technology and Services, 11-50 employees Published: August 2, 2023 > "This CRM is feature packed and the customization options are seemingly endless." ### Gallery tab Ease of use: 4.5 out of 5 (71 reviews) #### Related review snippet Reviewer: Lt N. Reviewer details: Information Technology and Services, 11-50 employees Published: August 2, 2023 > "This CRM is feature packed and the customization options are seemingly endless." ### Integrations tab servis.ai connects with 158+ software tools. [See all integrations](https://www.capterra.com/p/167757/FreeAgent-Network/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - Microsoft 365: 4.6 rating - Gmail: 4.0 rating - Google Calendar: 4.8 rating - Zapier: 5.0 rating #### Integrations-related review snippet Reviewer: Lt N. Reviewer details: Information Technology and Services, 11-50 employees Published: August 2, 2023 > "I've been so pleased with their support I just had to write a glowing review. If I ever needed a job, I might just go apply to be a CRM integrator - this experience has been fun!" --- ## FluentStream Rating: 4.6 out of 5 (71 reviews) Profile: [FluentStream](https://www.capterra.com/p/138973/FluentStream/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Support Ticket Management: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (71 reviews) #### Related review snippet Reviewer: MaryBeth P. Reviewer details: Insurance, 501-1,000 employees Published: February 21, 2024 > "Phone lines work great and billing is simple. " ### Integrations tab FluentStream connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/138973/FluentStream/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating --- ## eDesk Rating: 4.4 out of 5 (71 reviews) Profile: [eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Service Level Agreement (SLA) Management: 4.5 rating - Call Center Management: 4.3 rating - Live Chat: 3.3 rating #### Lowest rated features - Alerts/Escalation: 3.7 rating - Queue Management: 3.5 rating - Chatbot: 3.0 rating - Email Management: 4.0 rating #### Feature-related review snippet Reviewer: linda H. Reviewer details: Automotive, 51-200 employees Published: July 4, 2022 > "clean look, the dark theme feature is very neat too." ### Gallery tab Ease of use: 4.4 out of 5 (71 reviews) #### Related review snippet Reviewer: Jerry K. Reviewer details: Retail, 1-10 employees Published: August 31, 2023 > "Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support," ### Integrations tab eDesk connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/137210/xSellco-Helpdesk/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Wix: 4.4 rating - Shopify: 4.5 rating - Instagram: 4.7 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - WooCommerce: 5.0 rating - Adobe Commerce: 4.3 rating - BigCommerce: 4.4 rating --- ## Kavkom Rating: 4.7 out of 5 (70 reviews) Profile: [Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Auto dialer, Voice Broadcasting, Cloud PBX, CRM, DIDs, Videoconference. Collaborating with your customers and teams becomes easier! #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Mobile Access: 5.0 rating - API: 5.0 rating - Queue Management: 5.0 rating #### Lowest rated features - Real-Time Monitoring: 5.0 rating - Third-Party Integrations: 5.0 rating ### Gallery tab Ease of use: 4.6 out of 5 (70 reviews) #### Related review snippet Reviewer: Sidahmed B. Reviewer details: Information Technology and Services, 1-10 employees Published: August 9, 2022 > "We feel stressless with the UI UX, my sales love it" ### Integrations tab Kavkom connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/140624/Predictive-dialer-PBX/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - HubSpot CRM: 4.5 rating - Zapier: 5.0 rating - Pipedrive: 4.5 rating - Google Chrome: 4.8 rating - CRM Analytics: 4.3 rating --- ## Customerly Rating: 4.5 out of 5 (70 reviews) Profile: [Customerly](https://www.capterra.com/p/173977/Customerly/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customerly helps SaaS teams automate support, boost retention, and engage customers with AI-powered automation, surveys, and emails. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - CRM: 5.0 rating - Mobile Access: 4.5 rating - Third-Party Integrations: 4.5 rating - Live Chat: 5.0 rating #### Lowest rated features - Surveys & Feedback: 5.0 rating #### Feature-related review snippet Reviewer: April D W. Reviewer details: Retail, 11-50 employees Published: January 14, 2025 > "it was easy to set up with a great interface design i will say if you have a problem their support is there will work with you for solution and ensure everyone is happy" ### Gallery tab Ease of use: 4.5 out of 5 (70 reviews) #### Related review snippet Reviewer: April D W. Reviewer details: Retail, 11-50 employees Published: January 14, 2025 > "it was easy to set up with a great interface design i will say if you have a problem their support is there will work with you for solution and ensure everyone is happy" ### Integrations tab Customerly connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/173977/Customerly/#integrations) #### Most popular integrations - WordPress: 4.6 rating - Zapier: 5.0 rating - LeadsBridge: 4.4 rating #### Integrations-related review snippet Reviewer: Nico B. Reviewer details: Hospitality, 1-10 employees Published: September 7, 2020 > "First I was so impressed, how easily I installed it and got it working." --- ## Vonage Contact Center Rating: 4.4 out of 5 (70 reviews) Profile: [Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - IVR: 4.0 rating - Call Center Management: 5.0 rating - Email Management: 4.0 rating - Gamification: 4.0 rating #### Lowest rated features - Automated Routing: 3.0 rating - Knowledge Base Management: 4.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (70 reviews) #### Related review snippet Reviewer: Von Varun P. Reviewer details: Staffing and Recruiting, 51-200 employees Published: July 15, 2025 > "Group Chats for internally and externally as well as it has multiple features added that helps us to not to think other tools." ### Integrations tab Vonage Contact Center connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/104649/ContactWorld/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Salesforce Service Cloud: 4.5 rating #### Integrations-related review snippet Reviewer: Amitabh P. Reviewer details: Information Technology and Services, 5,001-10,000 employees Published: October 29, 2024 > "Ease of integration with any ticketing tool with no much efforts." --- ## Kenyt AI Agents Rating: 4.5 out of 5 (67 reviews) Profile: [Kenyt AI Agents](https://www.capterra.com/p/231201/KenytAI/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Kenyt.AI is a leading AI-Assistants platform helping organizations improve customer engagement and employee engagement using chatbots #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.99 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Available - Knowledge Base Management: Not available - Alerts/Escalation: Not available - Reporting & Statistics: Not available - Inbox Management: Not available - Queue Management: Not available - Dashboard: Not available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Not available - API: Not available - Surveys & Feedback: Not available #### Feature-related review snippet Reviewer: Kari J. Reviewer details: Marketing and Advertising, 11-50 employees Published: February 17, 2023 > "Its easy to use and understand with a very good user interface." ### Gallery tab Ease of use: 4.4 out of 5 (67 reviews) #### Related review snippet Reviewer: Praveen K. Reviewer details: Real Estate, 51-200 employees Published: November 5, 2024 > "it is good in chat transaction steps and to get the user details and its insights." --- ## Tracker Rating: 4.4 out of 5 (66 reviews) Profile: [Tracker](https://www.capterra.com/p/115913/Tracker/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Powerful, affordable, and fully configurable customer service solution for modern B2B businesses. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $80.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Available - CRM: Available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Not available - Inbox Management: Not available - Queue Management: Available - Dashboard: Available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Available - API: Available - Surveys & Feedback: Available ### Gallery tab Ease of use: 4.3 out of 5 (66 reviews) ### Integrations tab Tracker connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/115913/Tracker/#integrations) #### Most popular integrations - Jira: 4.4 rating - Microsoft Outlook: 4.5 rating - Salesforce.org Nonprofit Cloud: 4.7 rating --- ## Upnify CRM Rating: 4.8 out of 5 (64 reviews) Profile: [Upnify CRM](https://www.capterra.com/p/232132/Upnify-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Upnify CRM, designed by sales Professionals, is the sales management system that will help you to increase your company's revenue. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Email Management: 4.0 rating - Inbox Management: 3.5 rating - Live Chat: 3.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (64 reviews) ### Integrations tab Upnify CRM connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/232132/Upnify-CRM/#integrations) #### Most popular integrations - Mailchimp: 4.0 rating - WordPress: 4.6 rating - Gmail: 4.8 rating - Zapier: 5.0 rating - Mailgun: 4.3 rating - Facebook Business Suite: 4.3 rating - Cliengo: 4.0 rating --- ## Chaport Rating: 4.9 out of 5 (63 reviews) Profile: [Chaport](https://www.capterra.com/p/164545/Chaport-Live-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 5.0 rating - Chatbot: 5.0 rating - Live Chat: 5.0 rating - Support Ticket Management: 5.0 rating #### Feature-related review snippet Reviewer: Rachel B. Reviewer details: Research, Self-employed Published: March 28, 2024 > "I'm also very impressed with the ability to tweak the appearance of the pop up, it fits in with my branding perfectly." ### Gallery tab Ease of use: 4.9 out of 5 (63 reviews) #### Related review snippet Reviewer: Rachel B. Reviewer details: Research, Self-employed Published: March 28, 2024 > "I'm also very impressed with the ability to tweak the appearance of the pop up, it fits in with my branding perfectly." ### Integrations tab Chaport connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/164545/Chaport-Live-Chat/#integrations) #### Most popular integrations - Slack: 4.7 rating - WordPress: 4.6 rating - Google Analytics 360: 4.7 rating - Telegram: 5.0 rating - HubSpot CRM: 4.5 rating - Viber: 5.0 rating #### Integrations-related review snippet Reviewer: Devansh L. Reviewer details: Food & Beverages, 11-50 employees Published: February 18, 2021 > "Chaport is a great tool and it integrates well with our CRM and CMS." --- ## Higher Logic Vanilla Rating: 4.4 out of 5 (63 reviews) Profile: [Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Higher Logic Vanilla is the most trusted customer community solution for those serious about delivering exceptional experiences. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $24000.00 Pricing details: Flat Rate, Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Not available - Knowledge Base Management: Available - Alerts/Escalation: Not available - Reporting & Statistics: Available - Inbox Management: Not available - Queue Management: Not available - Dashboard: Not available - Customizable Fields: Available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Available ### Gallery tab Ease of use: 4.3 out of 5 (63 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 1,001-5,000 employees Published: August 1, 2022 > "The best part is that it's a very easily configurable system to create various sections/categories, and membership settings to build a beautiful customer community for collaboration purposes." ### Integrations tab Higher Logic Vanilla connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/141384/Vanilla/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - WordPress: 4.6 rating - GitHub: 4.8 rating - Zendesk Suite: 4.4 rating - Hootsuite: 4.4 rating - Zapier: 4.7 rating - Productboard: 4.7 rating --- ## WalkMe Rating: 4.4 out of 5 (63 reviews) Profile: [WalkMe](https://www.capterra.com/p/131194/WalkMe/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? WalkMe simplifies software adoption with AI-powered guidance and automation, maximizing efficiency and ROI. #### Rating breakdown - Ease of Use: 3.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Year Free trial: No Free demo: No ### Features tab #### Highest rated features - API: 5.0 rating - Reporting & Statistics: 5.0 rating - Knowledge Base Management: 3.0 rating - Surveys & Feedback: 3.0 rating #### Lowest rated features - AI Copilot: 1.0 rating ### Gallery tab Ease of use: 3.8 out of 5 (63 reviews) #### Related review snippet Reviewer: Brion S. Reviewer details: Computer Software, 11-50 employees Published: March 6, 2026 > "so I am pretty much zoned out now, however Walkme is alright because it does answer people, it just copies information from our help articles and provides it to customers (so I don't have to), also I am relieved it did not break today." ### Integrations tab WalkMe connects with 73+ software tools. [See all integrations](https://www.capterra.com/p/131194/WalkMe/#integrations) #### Most popular integrations - Slack: 4.7 rating - Google Analytics 360: 4.7 rating - Zendesk Suite: 4.4 rating - LiveAgent: 4.7 rating - Okta: 4.7 rating - Olark: 4.5 rating - Segment: 4.7 rating - SAP Marketing Cloud: 4.2 rating - SAP Commissions: 4.6 rating --- ## respond.io Rating: 4.6 out of 5 (60 reviews) Profile: [respond.io](https://www.capterra.com/p/179311/Rocketbots/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Chats. Calls. All in one place. Respond.io helps B2C businesses connect with customers and close more sales, faster. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 4.7 rating - Third-Party Integrations: 4.5 rating - API: 4.5 rating - Autoresponders: 4.7 rating #### Lowest rated features - Support Ticket Management: 4.1 rating - Email Management: 4.2 rating - CRM: 4.2 rating - Mobile Access: 4.5 rating #### Feature-related review snippet Reviewer: Harris H. Reviewer details: Retail, 11-50 employees Published: September 23, 2025 > "The platform is powerful, intuitive, and full of smart tools that save time and boost productivity. While there are some minor drawbacks around pricing and integration, the value it delivers in terms of automation, customer support, and centralizing communications far outweighs the cons." ### Gallery tab Ease of use: 4.7 out of 5 (60 reviews) #### Related review snippet Reviewer: Carlos M. Reviewer details: E-Learning, 51-200 employees Published: September 23, 2025 > "What I liked most about respond.io was the ability to centralize all our messaging channels in one platform, allowing our team to respond faster, stay organized, and provide a more consistent experience to customers." ### Integrations tab respond.io connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/179311/Rocketbots/#integrations) #### Most popular integrations - Slack: 4.7 rating - Google Sheets: 4.6 rating - Telegram: 4.7 rating - Instagram: 4.8 rating - HubSpot CRM: 4.5 rating - Viber: 4.4 rating #### Integrations-related review snippet Reviewer: Harris H. Reviewer details: Retail, 11-50 employees Published: September 23, 2025 > "The platform is powerful, intuitive, and full of smart tools that save time and boost productivity. While there are some minor drawbacks around pricing and integration, the value it delivers in terms of automation, customer support, and centralizing communications far outweighs the cons." --- ## Giva Rating: 4.9 out of 5 (57 reviews) Profile: [Giva](https://www.capterra.com/p/183532/Giva-Customer-Service/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The Apple MAC of change management software in the cloud. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $69.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 5.0 rating - Email Management: 4.9 rating - Automated Routing: 5.0 rating - Alerts/Escalation: 5.0 rating #### Lowest rated features - Reporting & Statistics: 5.0 rating - Collaboration Tools: 5.0 rating #### Feature-related review snippet Reviewer: Jake S. Reviewer details: Hospital & Health Care, 51-200 employees Published: September 19, 2024 > "Giva’s friendly design and interface has proven to be a significant upgrade from our previous communication tools like Slack, especially for our businesses which is experiencing growth and increased ticket volumes. Despite being new to dedicated ticketing systems, our teams greatly appreciate Giva's focused approach to mastering the art of ticket management." ### Gallery tab Ease of use: 4.9 out of 5 (57 reviews) #### Related review snippet Reviewer: Kristin W. Reviewer details: Hospital & Health Care, 201-500 employees Published: November 26, 2025 > "What particularly impresses us is Giva's staff performance reporting capabilities, which provide actionable insights into our team's productivity and response times without penalizing staff for factors beyond their control." ### Integrations tab Giva connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/183532/Giva-Customer-Service/#integrations) #### Most popular integrations - Azure AI services: 4.0 rating - LDAP Manager: 5.0 rating - Single Sign-On: 4.0 rating - Azure Active Directory External Identities: 4.0 rating #### Integrations-related review snippet Reviewer: Jay O. Reviewer details: Law Practice, 501-1,000 employees Published: July 18, 2022 > "We did LDAP and SSO integrations and they went smoothly." --- ## Deepser Rating: 4.6 out of 5 (57 reviews) Profile: [Deepser](https://www.capterra.com/p/178946/Deepser/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Deepser helps customer service teams deliver faster and more personalized support through intelligent workflows and native AI. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $28.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Monitoring: 4.0 rating - API: 5.0 rating - Third-Party Integrations: 5.0 rating - Customizable Fields: 4.0 rating #### Feature-related review snippet Reviewer: Navpreet K. Reviewer details: Computer & Network Security, 11-50 employees Published: May 21, 2026 > "Overall, One of the best features is its customization capability, allowing businesses to adapt workflows and dashboards to their specific needs." ### Gallery tab Ease of use: 4.5 out of 5 (57 reviews) #### Related review snippet Reviewer: Navpreet K. Reviewer details: Computer & Network Security, 11-50 employees Published: May 21, 2026 > "Overall, One of the best features is its customization capability, allowing businesses to adapt workflows and dashboards to their specific needs." ### Integrations tab Deepser connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/178946/Deepser/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Microsoft 365: 4.0 rating - TeamViewer ONE: 4.6 rating - Microsoft Azure: 4.6 rating - AnyDesk: 4.6 rating - ManageEngine OpManager: 4.6 rating - baramundi Management Suite: 4.6 rating - Microsoft Entra ID: 4.0 rating - OAuth: 4.0 rating --- ## Froged Rating: 4.5 out of 5 (56 reviews) Profile: [Froged](https://www.capterra.com/p/196490/Froged/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Improve your Customer Service and nurture your clients throughout their entire lifecycle on a single and affordable platform. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.3 rating - Multi-Channel Communication: 5.0 rating - Knowledge Base Management: 5.0 rating - Live Chat: 5.0 rating #### Lowest rated features - Mobile Access: 2.5 rating ### Gallery tab Ease of use: 4.5 out of 5 (56 reviews) #### Related review snippet Reviewer: Chris N. Reviewer details: E-Learning, 51-200 employees Published: February 1, 2023 > "An amazing team of lively individuals looking after the customers and assisting every step of the way." ### Integrations tab Froged connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/196490/Froged/#integrations) #### Most popular integrations - Slack: 4.7 rating - WhatsApp: 4.7 rating - Google Meet: 4.5 rating - Zapier: 4.7 rating - Google Chrome: 4.8 rating - Twilio: 4.4 rating #### Integrations-related review snippet Reviewer: Leav G. Reviewer details: Financial Services, 1-10 employees Published: March 11, 2021 > "Integration is very easy and the experience for the users is very familiar so it's easy to provide support." --- ## Re:amaze Rating: 4.8 out of 5 (53 reviews) Profile: [Re:amaze](https://www.capterra.com/p/132952/Reamaze/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Automated Routing: 5.0 rating - Autoresponders: 5.0 rating - Call Center Management: 5.0 rating - Knowledge Base Management: 5.0 rating #### Lowest rated features - Real-Time Monitoring: 5.0 rating - Support Ticket Management: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (53 reviews) #### Related review snippet Reviewer: Haleigh V. Reviewer details: Apparel & Fashion, 51-200 employees Published: August 20, 2024 > "I really like this and recommend it to anyone with an e-commerce site" ### Integrations tab Re:amaze connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/132952/Reamaze/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - WordPress: 4.6 rating - Google Analytics 360: 4.7 rating - Shopify: 5.0 rating - GitHub: 4.8 rating - Zapier: 4.7 rating - WooCommerce: 5.0 rating - ShipStation: 4.6 rating --- ## ProProfs Chat Rating: 4.8 out of 5 (53 reviews) Profile: [ProProfs Chat](https://www.capterra.com/p/162609/ProProfs-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Autoresponders: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 1-10 employees Published: September 23, 2020 > "Simplicity is the key to make your customers smile and while using this product, we feel as if it resonates with our values and that of our customers." ### Gallery tab Ease of use: 4.7 out of 5 (53 reviews) #### Related review snippet Reviewer: Tami D. Reviewer details: Professional Training & Coaching, 1-10 employees Published: June 29, 2023 > "We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers." ### Integrations tab ProProfs Chat connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/162609/ProProfs-Chat/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Shopify: 4.5 rating - Keap: 4.1 rating - Adobe Commerce: 4.3 rating - Nutshell: 4.4 rating - Drupal: 4.2 rating - SugarCRM: 3.8 rating - OpenCart: 4.3 rating --- ## Unless Rating: 4.7 out of 5 (50 reviews) Profile: [Unless](https://www.capterra.com/p/176246/Unless/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? UNLESS provides the leading AI-powered Customer Success Platform for Europe's financial services sector. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €0.99 Pricing details: Usage Based, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Not available - Knowledge Base Management: Available - Alerts/Escalation: Not available - Reporting & Statistics: Available - Inbox Management: Not available - Queue Management: Not available - Dashboard: Available - Customizable Fields: Available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Not available ### Gallery tab Ease of use: 4.3 out of 5 (50 reviews) #### Related review snippet Reviewer: Yann I. Reviewer details: Online Media, Self-employed Published: May 15, 2021 > "I find this to be a very valuable feature for the fact that it allows me to have my landing pages and content "speak" directly to specific people and show them content that I know is relevant to them – instead of showing them that content plus other generic things and hoping they'll find the content that's ideal for them..." ### Integrations tab Unless connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/176246/Unless/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Zoho CRM: 4.3 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating - Freshchat: 4.2 rating - Azure DevOps: 4.4 rating - Azure DevOps Server: 4.5 rating - BigQuery: 4.6 rating - Xurrent: 4.7 rating --- ## AzureDesk Rating: 4.5 out of 5 (50 reviews) Profile: [AzureDesk](https://www.capterra.com/p/151394/AzureDesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $12.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Available - CRM: Not available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Not available - Inbox Management: Not available - Queue Management: Available - Dashboard: Available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Available - API: Available - Surveys & Feedback: Available ### Gallery tab Ease of use: 4.6 out of 5 (50 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 10,001+ employees Published: November 21, 2022 > "Responds immediately anda have patience helps through Skype call also." ### Integrations tab AzureDesk connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/151394/AzureDesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - Asana: 4.5 rating - FreshBooks: 4.5 rating - Olark: 4.5 rating - Chatlio : 4.3 rating - ChargeDesk: 5.0 rating --- ## Vision Helpdesk Rating: 4.6 out of 5 (49 reviews) Profile: [Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk & Live Chat Software Tools for every size business. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Dashboard: 4.8 rating - Email Management: 4.7 rating - Support Ticket Management: 4.8 rating - Knowledge Base Management: 5.0 rating #### Lowest rated features - Autoresponders: 3.0 rating - Collaboration Tools: 4.7 rating - Reporting & Statistics: 4.7 rating - Mobile Access: 5.0 rating #### Feature-related review snippet Reviewer: Simona M. Reviewer details: Telecommunications, 51-200 employees Published: December 20, 2024 > "I like the plenty of customization options." ### Gallery tab Ease of use: 4.5 out of 5 (49 reviews) #### Related review snippet Reviewer: Simona M. Reviewer details: Telecommunications, 51-200 employees Published: December 20, 2024 > "I like the plenty of customization options." ### Integrations tab Vision Helpdesk connects with 30+ software tools. [See all integrations](https://www.capterra.com/p/102230/Vision-Helpdesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - WordPress: 4.6 rating - Gmail: 4.8 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating #### Integrations-related review snippet Reviewer: Manish P. Reviewer details: Chemicals, 201-500 employees Published: June 9, 2022 > "Easy to integrate with our Active Directory server." --- ## 3CLogic Rating: 4.3 out of 5 (49 reviews) Profile: [3CLogic](https://www.capterra.com/p/121250/Cloud-Call-Center/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $115.00 Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Call Center Management: Available - CRM: Available - Knowledge Base Management: Not available - Alerts/Escalation: Available - Reporting & Statistics: Available - Inbox Management: Not available - Queue Management: Available - Dashboard: Available - Customizable Fields: Available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Available ### Gallery tab Ease of use: 4.1 out of 5 (49 reviews) ### Integrations tab 3CLogic connects with 13+ software tools. [See all integrations](https://www.capterra.com/p/121250/Cloud-Call-Center/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Salesforce Service Cloud: 4.5 rating - ServiceNow: 4.5 rating - ServiceNow Customer Service Management: 4.4 rating - ServiceNow IT Service Management: 4.5 rating - SAP Sales Cloud: 4.2 rating - Verint Workforce Management: 4.2 rating - Workforce Optimization (WFO): 4.4 rating - ServiceNow HR Service Delivery: 4.4 rating --- ## Raiseaticket Rating: 4.7 out of 5 (48 reviews) Profile: [Raiseaticket](https://www.capterra.com/p/182383/Raiseaticket/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? The cloud-based free helpdesk solution that's powerful, insightful and easy to use - free to keep, with no trial period and no expiry. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, One Time Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Not available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Not available - Inbox Management: Not available - Queue Management: Not available - Dashboard: Not available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Available - API: Not available - Surveys & Feedback: Not available #### Feature-related review snippet Reviewer: Chris M. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 16, 2022 > "The platform was easy to set up, easy to use, and the dashboard navigation is intuitive." ### Gallery tab Ease of use: 4.7 out of 5 (48 reviews) #### Related review snippet Reviewer: Daniel R. Reviewer details: E-Learning, 51-200 employees Published: March 18, 2025 > "For students new to ticketing applications, I wanted my students to experience a feature-rich platform that wouldn't have a steep learning curve. " --- Page 3 of 12 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (575) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot [Alerts/Escalation](https://www.capterra.com/customer-service-software/features/alerts-escalation/) API Automated Routing [Call Center Management](https://www.capterra.com/customer-service-software/features/call-center-management/) [Chatbot](https://www.capterra.com/customer-service-software/features/chatbot/) [Contact Management](https://www.capterra.com/customer-service-software/features/contact-management/) Conversation Intelligence CRM [Customer Database](https://www.capterra.com/customer-service-software/features/customer-database/) Customizable Fields Dashboard Data Security [Email Management](https://www.capterra.com/customer-service-software/features/email-management/) Generative AI Inbox Management IVR Key Performance Indicators [Knowledge Base Management](https://www.capterra.com/customer-service-software/features/knowledge-base-management/) [Live Chat](https://www.capterra.com/customer-service-software/features/live-chat/) [Multi-Channel Communication](https://www.capterra.com/customer-service-software/features/multi-channel-communication/) Queue Management [Real-Time Notifications](https://www.capterra.com/customer-service-software/features/real-time-notifications/) Reporting & Statistics [Reporting/Analytics](https://www.capterra.com/customer-service-software/features/reporting-analytics/) Service Level Agreement (SLA) Management [Support Ticket Management](https://www.capterra.com/customer-service-software/features/support-ticket-management/) Surveys & Feedback Task Automation [Ticket Management](https://www.capterra.com/customer-service-software/features/ticket-management/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Center Software](https://www.capterra.com/call-center-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Live Chat Software](https://www.capterra.com/live-chat-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Customer Service Software that is: [Free](https://www.capterra.com/customer-service-software/s/free/)