# Best Customer Retention Software 2026 | Capterra > Find the top Customer Retention software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-retention-software --- # Best Customer Retention Software For more information consult our [Customer Retention Buyers Guide](#buyers-guide-content) [4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) ChurnZero is the platform and partner for customer growth. [Learn more about ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization 88% recommend this product [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Customerscore.io helps you retain and grow your customers. It’s a customer-level product analytics platform built for SaaS teams. [Learn more about Customerscore.io](https://www.capterra.com/p/10025816/Customerscore-io/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/) Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. [Learn more about Custify](https://www.capterra.com/p/190125/Custify/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization 98% recommend this product [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1760)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start.  [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization 88% recommend this product [## Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/) Hotjar is website analytics software that provides heatmaps, recordings, surveys, and tools to understand and optimize websites. [Learn more about Hotjar](https://www.capterra.com/p/163516/Hotjar/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization 84% recommend this product [## Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) [4.5 (505)](https://www.capterra.com/p/76928/Campaign-Monitor/reviews/) Campaign Monitor by Marigold is an email marketing tool that enables anyone to send beautiful, targeted, and effective email campaigns. [Learn more about Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## Xoxoday](https://www.capterra.com/p/153149/Rewards-Platform/) [4.4 (260)](https://www.capterra.com/p/153149/Rewards-Platform/reviews/) Xoxoday is an AI-powered platform offering businesses a comprehensive suite of loyalty, rewards, incentives, and engagement solutions. [Learn more about Xoxoday](https://www.capterra.com/p/153149/Rewards-Platform/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.  [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization 82% recommend this product [## ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) [4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) ReviewTrackers business solutions allow for analyzing, amplifying & maximizing insights to accelerate acquisition and retention. [Learn more about ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization 90% recommend this product [## Braze](https://www.capterra.com/p/155423/Appboy/) [4.7 (168)](https://www.capterra.com/p/155423/Appboy/reviews/) Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love.  [Learn more about Braze](https://www.capterra.com/p/155423/Appboy/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization 91% recommend this product [## Emma by Marigold](https://www.capterra.com/p/75428/Emma/) [4.2 (156)](https://www.capterra.com/p/75428/Emma/reviews/) Emma by Marigold makes it easy for teams of all sizes to create and collaborate on campaigns that drive conversions and revenue. [Learn more about Emma by Marigold](https://www.capterra.com/p/75428/Emma/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## Whatfix](https://www.capterra.com/p/143008/Whatfix/) [4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/) Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training. [Learn more about Whatfix](https://www.capterra.com/p/143008/Whatfix/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) [4.7 (64)](https://www.capterra.com/p/175189/GuideCX/reviews/) GUIDEcx is a customer onboarding platform for internal and external teams designed to shorten time to value and decrease churn.  [Learn more about GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## MoEngage](https://www.capterra.com/p/164687/Sherpa/) [4.3 (58)](https://www.capterra.com/p/164687/Sherpa/reviews/) MoEngage is an insights-led customer engagement platform that empowers marketers and product owners with AI-driven insights. [Learn more about MoEngage](https://www.capterra.com/p/164687/Sherpa/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## Screeb](https://www.capterra.com/p/239744/Screeb/) [4.5 (42)](https://www.capterra.com/p/239744/Screeb/reviews/) We help companies to understand, ask, engage and guide their users, all in one place. [Learn more about Screeb](https://www.capterra.com/p/239744/Screeb/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## WebEngage](https://www.capterra.com/p/143401/WebEngage/) [4.5 (32)](https://www.capterra.com/p/143401/WebEngage/reviews/) WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified. [Learn more about WebEngage](https://www.capterra.com/p/143401/WebEngage/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## Planhat](https://www.capterra.com/p/149430/Planhat/) [4.6 (28)](https://www.capterra.com/p/149430/Planhat/reviews/) Planhat is a customer platform built to give insights, manage workflow and drive customer experience. [Learn more about Planhat](https://www.capterra.com/p/149430/Planhat/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## Pushwoosh](https://www.capterra.com/p/163449/Pushwoosh/) [4.4 (20)](https://www.capterra.com/p/163449/Pushwoosh/reviews/) Boost customer retention with personalized engagement powered by Pushwoosh. [Learn more about Pushwoosh](https://www.capterra.com/p/163449/Pushwoosh/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## Talon.One](https://www.capterra.com/p/159778/Talon-One/) [4.8 (16)](https://www.capterra.com/p/159778/Talon-One/reviews/) Offer your customers a personalized and memorable experience without building your loyalty program from scratch. [Learn more about Talon.One](https://www.capterra.com/p/159778/Talon-One/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## Selligent](https://www.capterra.com/p/164255/Selligent/) [4.6 (15)](https://www.capterra.com/p/164255/Selligent/reviews/) Selligent is a multi-channel platform that blends insight and engagement to meet consumers' needs moment by moment. [Learn more about Selligent](https://www.capterra.com/p/164255/Selligent/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## Revinova](https://www.capterra.com/p/136485/Revinova/) [4.6 (14)](https://www.capterra.com/p/136485/Revinova/reviews/) Revinova is an Agentic AI Orchestration and Enablement Platform that empowers businesses to build intelligent AI agents [Learn more about Revinova](https://www.capterra.com/p/136485/Revinova/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## CausalFunnel](https://www.capterra.com/p/10017567/CausalFunnel/) [5.0 (11)](https://www.capterra.com/p/10017567/CausalFunnel/#reviews) CausalFunnel increases site conversion by custom AI models such as personas and AI shop assistants. [Learn more about CausalFunnel](https://www.capterra.com/p/10017567/CausalFunnel/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## Maqsam](https://www.capterra.com/p/10022352/Maqsam/) [4.5 (11)](https://www.capterra.com/p/10022352/Maqsam/reviews/) Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience.  [Learn more about Maqsam](https://www.capterra.com/p/10022352/Maqsam/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## Sailthru](https://www.capterra.com/p/155116/Sailthru-Customer-Retention-Cloud/) [3.9 (11)](https://www.capterra.com/p/155116/Sailthru-Customer-Retention-Cloud/reviews/) Marketing personalization platform with omnichannel data collection, customer profiles building, and analytics. [Learn more about Sailthru](https://www.capterra.com/p/155116/Sailthru-Customer-Retention-Cloud/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization [## BlueConic](https://www.capterra.com/p/148284/BlueConic/) [4.4 (10)](https://www.capterra.com/p/148284/BlueConic/reviews/) BlueConic turns first-party data into real-time revenue decisions — coordinating every channel from acquisition through retention. [Learn more about BlueConic](https://www.capterra.com/p/148284/BlueConic/) Customer Retention features reviewers most value AI Copilot Churn Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Page 1 of 3 ## Top-rated software of 2026 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Filter (53) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Churn Management Customer Communication Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Feedback Management Generative AI Health Score Performance Metrics Personalization Retention Tracking Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Experience Software](https://www.capterra.com/customer-experience-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)[Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/)