---
title: "2023 Capterra Shortlist for Conversational Marketing Platform | Capterra"
description: "Discover the highest-rated & most popular Conversational Marketing Platform Software of 2023. Make Capterra Shortlist your first stop when searching for software."
source_url: "https://www.capterra.com/conversational-marketing-platform-software/shortlist/"
page_type: "shortlist"
language: "en"
---

# 2023 Capterra Shortlist for Conversational Marketing Platform

-   [All Products](https://www.capterra.com/conversational-marketing-platform-software/)
-   [Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popular software products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

## Our Top 5 Picks 2023 Capterra Shortlist

The five highest-scoring tools from our shortlist, compared on the metrics that matter most.

| Metric | [Birdeye (Top Rated)](https://www.capterra.com/p/152997/BirdEye/) | [Tidio (Top Support)](https://www.capterra.com/p/144040/Tidio-Chat/) | [Superchat (Easy to Use)](https://www.capterra.com/p/210968/Superchat/) | [Freshchat (Great Value)](https://www.capterra.com/p/158117/Freshchat/) | [Salesmsg (Feature Rich)](https://www.capterra.com/p/160386/Salesmsg/) |
| --- | --- | --- | --- | --- | --- |
| Rating | 4.7 (709 reviews) | 4.7 (590 reviews) | 4.8 (319 reviews) | 4.2 (178 reviews) | 4.6 (75 reviews) |
| Capterra score | 94/100 | 88/100 | 87/100 | 82/100 | 81/100 |
| Starting price | Not available | $0.00/month | €79.00/month | ₹1799.00/month | $0.00/month |
| Free plan | Not available | Available | Available | Available | Available |
| Free trial | Available | Available | Available | Available | Available |
| Standout Feature | AI/Machine Learning | Activity Tracking | Campaign Management | Communication Management | Autoresponders |
| Integrations | 77 integrations | 43 integrations | 10 integrations | 17 integrations | 19 integrations |

---

## Explore the Full Conversational Marketing Platform Shortlist

[

](https://www.capterra.com/p/152997/BirdEye/)

## [Birdeye](https://www.capterra.com/p/152997/BirdEye/)

[4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/)[View all reviews](https://www.capterra.com/p/152997/BirdEye/reviews/)

The messaging platform to enhance customer experience & engage with both customers & prospects on every channel through conversations.

Overall Score

94/100

Popularity: 45/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

4/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144040/Tidio-Chat/)

## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)[View all reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[](https://www.capterra.com/p/144040/Tidio-Chat/)

Tidio is a conversational marketing platform that features live chat, chatbot automation, and its conversational AI agent, Lyro.

Overall Score

88/100

Popularity: 39/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

6/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/210968/Superchat/)

## [Superchat](https://www.capterra.com/p/210968/Superchat/)

[4.8 (319)](https://www.capterra.com/p/210968/Superchat/reviews/)[View all reviews](https://www.capterra.com/p/210968/Superchat/reviews/)

[](https://www.capterra.com/p/210968/Superchat/)

Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.

Overall Score

87/100

Popularity: 37/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.8

Features

4.6

Value for Money

4.4

Paid plans start at

€79.00Per Month

Free Trial

Free Version

Category Features

3/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/158117/Freshchat/)

## [Freshchat](https://www.capterra.com/p/158117/Freshchat/)

[4.2 (178)](https://www.capterra.com/p/158117/Freshchat/reviews/)[View all reviews](https://www.capterra.com/p/158117/Freshchat/reviews/)

[](https://www.capterra.com/p/158117/Freshchat/)

Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.

Overall Score

82/100

Popularity: 36/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.0

Features

4.1

Value for Money

4.1

Paid plans start at

₹1799.00Per Month

Free Trial

Free Version

Category Features

3/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/160386/Salesmsg/)

## [Salesmsg](https://www.capterra.com/p/160386/Salesmsg/)

[4.6 (75)](https://www.capterra.com/p/160386/Salesmsg/reviews/)[View all reviews](https://www.capterra.com/p/160386/Salesmsg/reviews/)

Business texting, calling, and AI agents that help revenue teams reply first, qualify leads, and book more meetings.

Overall Score

81/100

Popularity: 33/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.4

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

6/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

## [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

[4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/)[View all reviews](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/)

[](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

Smartsupp's live chat, chatbots, AI shopping assistant, and much more make it an essential Conversational Marketing Platform.

Overall Score

75/100

Popularity: 27/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.5

Features

4.4

Value for Money

4.4

Paid plans start at

$17.00Per Month

Free Trial

Free Version

Category Features

4/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/10010954/HumanBot/)

## [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)

[4.8 (830)](https://www.capterra.com/p/10010954/HumanBot/reviews/)[View all reviews](https://www.capterra.com/p/10010954/HumanBot/reviews/)

[](https://www.capterra.com/p/10010954/HumanBot/)

Create unlimited multi-lingual custom data-trained AI Human Voice Chat Agents that perform revenue generating tasks for any business.

Overall Score

74/100

Popularity: 24/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.7

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

1/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/175471/Dashly/)

## [Dashly](https://www.capterra.com/p/175471/Dashly/)

[4.7 (47)](https://www.capterra.com/p/175471/Dashly/reviews/)[View all reviews](https://www.capterra.com/p/175471/Dashly/reviews/)

[](https://www.capterra.com/p/175471/Dashly/)

Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun

Overall Score

72/100

Popularity: 23/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.5

Value for Money

4.7

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

7/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/173576/Serviceform/)

## [Serviceform](https://www.capterra.com/p/173576/Serviceform/)

[4.6 (30)](https://www.capterra.com/p/173576/Serviceform/reviews/)[View all reviews](https://www.capterra.com/p/173576/Serviceform/reviews/)

[](https://www.capterra.com/p/173576/Serviceform/)

Your ‍all-in-one business software for daily lead generation, marketing communication, customer service, and customer support.

Overall Score

71/100

Popularity: 23/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.7

Features

4.5

Value for Money

4.5

Paid plans start at

$9.00Per Month

Free Trial

Free Version

Category Features

8/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/213920/11Sight/)

## [11Sight](https://www.capterra.com/p/213920/11Sight/)

[4.7 (82)](https://www.capterra.com/p/213920/11Sight/reviews/)[View all reviews](https://www.capterra.com/p/213920/11Sight/reviews/)

[](https://www.capterra.com/p/213920/11Sight/)

Cloud-based AI voice agent platform for auto dealerships that handles inbound and outbound calls, books service appointments, and.

Overall Score

69/100

Popularity: 21/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.8

Features

4.6

Value for Money

4.8

Paid plans start at

$12.00Per Month

Free Trial

Free Version

Category Features

7/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/202425/Emotive/)

## [Emotive](https://www.capterra.com/p/202425/Emotive/)

[4.3 (106)](https://www.capterra.com/p/202425/Emotive/reviews/)[View all reviews](https://www.capterra.com/p/202425/Emotive/reviews/)

[](https://www.capterra.com/p/202425/Emotive/)

Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging.

Overall Score

67/100

Popularity: 30/50

Ratings: 37/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.2

Value for Money

4.0

Paid plans start at

Not provided by the vendor

Category Features

5/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/239309/B2Chat/)

## [B2Chat](https://www.capterra.com/p/239309/B2Chat/)

[4.8 (39)](https://www.capterra.com/p/239309/B2Chat/reviews/)[View all reviews](https://www.capterra.com/p/239309/B2Chat/reviews/)

[](https://www.capterra.com/p/239309/B2Chat/)

B2Chat is a Web App software that offers users an all in one instant messaging and chat solution.

Overall Score

65/100

Popularity: 16/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.6

Value for Money

4.7

Paid plans start at

$90.00Per Month

Free Trial

Free Version

Category Features

2/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/187541/Tiledesk/)

## [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)[View all reviews](https://www.capterra.com/p/187541/Tiledesk/reviews/)

[](https://www.capterra.com/p/187541/Tiledesk/)

Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.

Overall Score

65/100

Popularity: 18/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.4

Value for Money

4.6

Paid plans start at

€49.00Per Month

Free Trial

Free Version

Category Features

6/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/276090/Clever-Messenger/)

## [Clepher](https://www.capterra.com/p/276090/Clever-Messenger/)

[4.8 (88)](https://www.capterra.com/p/276090/Clever-Messenger/reviews/)[View all reviews](https://www.capterra.com/p/276090/Clever-Messenger/reviews/)

[](https://www.capterra.com/p/276090/Clever-Messenger/)

Upgrade your sales, marketing, and support with Clepher's drag 'n drop bot builder for FB™ Messenger and Instagram™ DM today.

Overall Score

57/100

Popularity: 8/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.8

Features

4.7

Value for Money

4.7

Paid plans start at

$99.00One Time

Free Trial

Free Version

Category Features

9/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/265368/Zenvia-Conversion/)

## [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)[View all reviews](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

[](https://www.capterra.com/p/265368/Zenvia-Conversion/)

Zenvia Customer Cloud ajuda sua empresa a vender mais e atender melhor, unindo canais, dados e jornadas em uma única solução.

Overall Score

54/100

Popularity: 11/50

Ratings: 43/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

3.8

Value for Money

3.8

Paid plans start at

Not provided by the vendor

Category Features

8/14

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Conversational Marketing Platform Software](https://www.capterra.com/conversational-marketing-platform-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:October 30, 2023