# Best Conversational AI Platform Software 2026 | Capterra > Find the top Conversational AI Platform software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/conversational-ai-platform-software --- # Best Conversational AI Platform Software For more information consult our [Conversational AI Platform Buyers Guide](#buyers-guide-content) [4.6 (8)](https://www.capterra.com/p/10015368/Zendesk-AI/#reviews) Zendesk AI empowers you to improve productivity, connect authentically with customers, and create exceptional customer experiences. [Learn more about Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) SAS Viya is a cloud-native AI and analytics platform that integrates data, builds models, and manages cloud infrastructure. [Learn more about SAS Viya](https://www.capterra.com/p/10004983/SAS-Viya/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [4.8 (182)](https://www.capterra.com/p/165150/livepro/reviews/) Luna is an advanced, human-like AI Voice Agent built specifically for the contact center.  [Learn more about livepro](https://www.capterra.com/p/165150/livepro/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 96% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 0.0 (0) HappyFox Chatbot is a customer support software that streamlines operations by deflecting tickets and delivering instant solutions. [Learn more about HappyFox Chatbot](https://www.capterra.com/p/201972/HappyFox-Chatbot/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 0.0 (0) Dialpad Ai Contact Center software improves customer experience and agent effectiveness, resulting in better conversations. [Learn more about Dialpad Ai Contact Center](https://www.capterra.com/p/300449/Dialpad-Contact-Center/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [5.0 (10)](https://www.capterra.com/p/10016583/CoSupport-AI/#reviews) CoSupport AI is a fully customizable AI Agent for customer service, designed to automate, scale, and enhance support operations.  [Learn more about CoSupport AI](https://www.capterra.com/p/10016583/CoSupport-AI/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 0.0 (0) Designed emotional intelligence platform that puts the human touch into automated client interactions. [Learn more about kama DEI](https://www.capterra.com/p/234532/kama-DEI/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [4.0 (4)](https://www.capterra.com/p/10011012/VIVI/#reviews) VIVI is a conversational AI solution supporting voice and chat for human-like scalable interactions for support, sales , surveys etc. [Learn more about VIVI](https://www.capterra.com/p/10011012/VIVI/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [4.8 (13)](https://www.capterra.com/p/10031687/Text-App/#reviews) Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox. [Learn more about Text](https://www.capterra.com/p/10031687/Text-App/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.  [Learn more about ChatBot](https://www.capterra.com/p/166420/ChatBot/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [4.7 (24071)](https://www.capterra.com/p/135003/Slack/reviews/) Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity & AI features. [Learn more about Slack](https://www.capterra.com/p/135003/Slack/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 86% recommend this product [4.6 (14)](https://www.capterra.com/p/10031266/Fin/#reviews) Fin is the best performing AI Agent for customer service – automating complex queries and delivering high-quality support. [Learn more about Fin](https://www.capterra.com/p/10031266/Fin/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3044)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads. [Learn more about Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 81% recommend this product [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1758)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/conversational-ai-platform-software/shortlist/) Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.  [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 88% recommend this product [## LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1719)](https://www.capterra.com/p/62194/LiveChat/reviews/) AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [## Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Free AI Meeting Assistant that instantly records, transcribes, and summarizes your meetings, so you never need to take notes again. [Learn more about Fathom](https://www.capterra.com/p/276054/Fathom/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 99% recommend this product [## Birdeye](https://www.capterra.com/p/152997/BirdEye/) [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Capterra Shortlist](https://www.capterra.com/conversational-ai-platform-software/shortlist/) Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales.  [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 85% recommend this product [## Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/) Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. [Learn more about Weave](https://www.capterra.com/p/141842/Weave/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 84% recommend this product [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [Capterra Shortlist](https://www.capterra.com/conversational-ai-platform-software/shortlist/) Tidio is a conversational AI tool capable of automating up to 64% of incoming customer communication. No code, plug and play. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 85% recommend this product [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings & video on any device. [Learn more about Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [## Gong.io](https://www.capterra.com/p/157969/Gong-io/) [4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) Gong empowers your entire go-to-market organization by unlocking your most valuable data set — your customer conversations. [Learn more about Gong.io](https://www.capterra.com/p/157969/Gong-io/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 92% recommend this product [## Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) [4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) Zenvia Customer Cloud ajuda sua empresa a vender mais e atender melhor, unindo canais, dados e jornadas em uma única solução.  [Learn more about Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [## ExecVision](https://www.capterra.com/p/165609/ExecVision-For-Sales/) [4.3 (348)](https://www.capterra.com/p/165609/ExecVision-For-Sales/reviews/) ExecVision's conversation intelligence platform mines insights from customer and prospect conversations to improve rep performance. [Learn more about ExecVision](https://www.capterra.com/p/165609/ExecVision-For-Sales/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [## Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) Automate customer care processes, increase sales, and boost your conversion rates with our AI shopping assistant.  [Learn more about Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Conversational AI Platform features reviewers most value Chatbot Code-free Development Contextual Guidance Intent Recognition Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 80% recommend this product Page 1 of 34 Filter (829) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Chatbot Code-free Development Contextual Guidance For Developers Generative AI Intent Recognition Live Chat Multi-Channel Communication Multi-Language Pre-Configured Bot Reporting/Analytics Sentiment Analysis Speech Recognition Speech Synthesis Deployment Cloud, SaaS, Web-Based Desktop 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