--- title: "Best Conversation Intelligence Software 2026 | Capterra" description: "Find the top Conversation Intelligence software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/conversation-intelligence-software/" page_type: "category" language: "en" --- # Best Conversation Intelligence Software [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18808)](https://www.capterra.com/p/61368/Salesforce/reviews/) Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. [Learn more about Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Complete cloud phone system that is easy to set up and easy to manage. [Learn more about RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators [## Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (887)](https://www.capterra.com/p/169627/RingOver/reviews/) Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. [Learn more about Ringover](https://www.capterra.com/p/169627/RingOver/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 89% recommend this product [## Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Cloud-based AI meeting assistant that records, transcribes, and summarizes Zoom, Google Meet, and Teams calls across 38 languages. [Learn more about Fathom](https://www.capterra.com/p/276054/Fathom/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 99% recommend this product [## Fireflies](https://www.capterra.com/p/197037/Fireflies/) [4.9 (735)](https://www.capterra.com/p/197037/Fireflies/reviews/) Fireflies is AI software that transcribes, summarizes, and analyzes conversations across various video conferencing platforms. [Learn more about Fireflies](https://www.capterra.com/p/197037/Fireflies/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 97% recommend this product [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Cloud-based contact center platform with omnichannel engagement, AI virtual agents, intelligent routing, and workforce management. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 83% recommend this product [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Conversation intelligence that acts, not just analyzes. [Learn more about Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators [## Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Cloud-based revenue platform that captures customer interactions, tracks deals, forecasts pipeline, and supports sales coaching. [Learn more about Gong](https://www.capterra.com/p/157969/Gong-io/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 92% recommend this product [## HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) [4.5 (506)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Cloud-based sales platform that helps teams manage leads, automate outreach, track deals, generate quotes, and report on performance. [Learn more about HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 82% recommend this product [## Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Cloud-based phone and call center tool for voice, SMS, and WhatsApp with AI conversation intelligence and 250+ CRM integrations. [Learn more about Aircall](https://www.capterra.com/p/184709/Aircall/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators [## Apollo.io](https://www.capterra.com/p/158696/Apollo/) [4.5 (398)](https://www.capterra.com/p/158696/Apollo/reviews/) Cloud-based B2B sales platform combining contact database, multi-channel outreach, built-in dialer, lead enrichment, and workflow. [Learn more about Apollo.io](https://www.capterra.com/p/158696/Apollo/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 84% recommend this product [## Clari](https://www.capterra.com/p/194117/Wingman/) [4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) Cloud-based revenue platform that helps businesses manage sales pipelines, forecasting, conversation intelligence, and customer. [Learn more about Clari](https://www.capterra.com/p/194117/Wingman/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 94% recommend this product [## Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while surfacing trends and threats. [Learn more about Outreach](https://www.capterra.com/p/159318/Outreach/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators [## Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Cloud-based sales engagement tool with a multi-line power dialer, business SMS, CRM integration, automated cadences, and call. [Learn more about Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 88% recommend this product [## Convin](https://www.capterra.com/p/204868/Convin/) [4.9 (232)](https://www.capterra.com/p/204868/Convin/reviews/) AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. [Learn more about Convin](https://www.capterra.com/p/204868/Convin/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 95% recommend this product [## Salesloft](https://www.capterra.com/p/157977/Salesloft/) [4.3 (232)](https://www.capterra.com/p/157977/Salesloft/reviews/) Cloud-based sales platform that helps businesses manage deals, automate engagement, forecast revenue, and coach sellers using. [Learn more about Salesloft](https://www.capterra.com/p/157977/Salesloft/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators [## JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Cloud-based communication platform for sales and support teams with voice, SMS, WhatsApp, email, AI agents, dialers, and CRM. [Learn more about JustCall](https://www.capterra.com/p/157853/JustCall/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators [## CallSource](https://www.capterra.com/p/181835/CallTrack/) [4.4 (195)](https://www.capterra.com/p/181835/CallTrack/reviews/) CallSource is the industry leader for call tracking, lead management and business analytic solutions. Maximize your marketing today. [Learn more about CallSource](https://www.capterra.com/p/181835/CallTrack/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators [## CallRail](https://www.capterra.com/p/141829/CallRail/) [4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) CallRail's Conversation Intelligence surfaces AI-generated call insights to reveal customer pain points, common questions, and leads. [Learn more about CallRail](https://www.capterra.com/p/141829/CallRail/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 81% recommend this product [## Substrata](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) [4.9 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/) Cloud-based B2B sales platform that analyzes behavioral signals in emails and meetings to surface buyer intent and sentiment. [Learn more about Substrata](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 98% recommend this product [## CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) CTM is an analytics software that helps sales and marketing teams optimize strategies through insights into customer interactions. [Learn more about CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 83% recommend this product [## Emitrr](https://www.capterra.com/p/215815/Emitrr/) [4.8 (150)](https://www.capterra.com/p/215815/Emitrr/reviews/) Customer engagement solution that enables local businesses to communicate effectively via text messaging and automation tools. [Learn more about Emitrr](https://www.capterra.com/p/215815/Emitrr/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 93% recommend this product [## Mindtickle](https://www.capterra.com/p/129616/MindTickle/) [4.8 (125)](https://www.capterra.com/p/129616/MindTickle/reviews/) Cloud-based revenue enablement platform combining sales training, content management, coaching, conversation intelligence, and digital. [Learn more about Mindtickle](https://www.capterra.com/p/129616/MindTickle/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 90% recommend this product [## Ebsta](https://www.capterra.com/p/159162/Ebsta/) [4.8 (104)](https://www.capterra.com/p/159162/Ebsta/reviews/) Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. [Learn more about Ebsta](https://www.capterra.com/p/159162/Ebsta/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 91% recommend this product [## Otter.ai](https://www.capterra.com/p/202799/Otter/) [4.4 (103)](https://www.capterra.com/p/202799/Otter/reviews/) Cloud-based meeting assistant that records, transcribes, and summarizes conversations with action item extraction and speaker. [Learn more about Otter.ai](https://www.capterra.com/p/202799/Otter/) Conversation Intelligence features reviewers most value Access Controls/Permissions AI Copilot Call Recording Call Tracking Multi-Channel Communication Natural Language Processing Real-Time Data Trend Analysis Trend/Problem Indicators 81% recommend this product Page 1 of 6 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (229) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions AI Copilot AI/Machine Learning Call Recording Call Tracking Compliance Tracking Employee Coaching Tools Feedback Management Generative AI Intent Recognition Keyword Filtering Lead Qualification Multi-Channel Communication Natural Language Processing Notes Management Performance Metrics Real-Time Data Tagging Trend Analysis Trend/Problem Indicators Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Sales Coaching Software](https://www.capterra.com/sales-coaching-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Sales Intelligence Software](https://www.capterra.com/sales-intelligence-software/)[Insight Engines Software](https://www.capterra.com/insight-engines-software/)[Data Analysis Software](https://www.capterra.com/data-analysis-software/) I'm looking for Conversation Intelligence Software that is: [Free](https://www.capterra.com/conversation-intelligence-software/s/free/)