--- title: "Best Contact Center Software for Small Businesses 2026 | Capterra" description: "Find and compare the 2026 best Contact Center software for small businesses, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/contact-center-software/s/small-businesses/" page_type: "subcategory" language: "en" --- # Best Contact Center Software for small business ## Top 10 ranked by small-business reviewer ratings ### Ranked small business Contact Center products | Rank | Product | Overall rating | Category rating | Key attribute | Starting price | Key features | | --- | --- | --- | --- | --- | --- | --- | | 1 | [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) | 4.9 out of 5 (118 reviews) | 4.9 out of 5 (64 category reviews) | Highly rated for Ease of Use | $20.00 Usage Based, Per Month | Included: Agent Interface, Automated Routing, Chatbot, Computer Telephony Integration, IVR, Quality Management, Queue Management, Reporting/Analytics; Not included: Auto-Dialer | | 2 | [Superchat](https://www.capterra.com/p/210968/Superchat/) | 4.8 out of 5 (319 reviews) | 4.8 out of 5 (84 category reviews) | Highly rated for Quality of Support | €79.00 Per Feature, Per Month | Included: Chatbot, Quality Management, Reporting/Analytics; Not included: Agent Interface, Auto-Dialer, Automated Routing, Computer Telephony Integration, IVR, Queue Management | | 3 | [Gladly](https://www.capterra.com/p/156723/Gladly/) | 4.8 out of 5 (140 reviews) | 4.8 out of 5 (33 category reviews) | Highly rated for Ease of Use | Contact vendor | Included: Agent Interface, Automated Routing, Chatbot, Computer Telephony Integration, IVR, Queue Management, Reporting/Analytics; Not included: Auto-Dialer, Quality Management | | 4 | [Ringover](https://www.capterra.com/p/169627/RingOver/) | 4.7 out of 5 (893 reviews) | 4.7 out of 5 (105 category reviews) | Highly rated for Ease of Use | $29.00 Per User, Per Month | Included: Agent Interface, Auto-Dialer, Automated Routing, Computer Telephony Integration, IVR, Quality Management, Queue Management, Reporting/Analytics; Not included: Chatbot | | 5 | [wolkvox](https://www.capterra.com/p/193276/wolkvox/) | 4.6 out of 5 (100 reviews) | 4.7 out of 5 (29 category reviews) | Highly rated for Functionality | $58.00 Per Feature, Per Month | Included: Agent Interface, Auto-Dialer, Automated Routing, Chatbot, Computer Telephony Integration, IVR, Quality Management, Queue Management, Reporting/Analytics | | 6 | [CallHippo](https://www.capterra.com/p/159578/CallHippo/) | 4.4 out of 5 (695 reviews) | 4.7 out of 5 (46 category reviews) | Highly rated for Quality of Support | $19.00 Per User, Per Month | Included: Agent Interface, Auto-Dialer, Automated Routing, Computer Telephony Integration, IVR, Quality Management, Queue Management, Reporting/Analytics; Not included: Chatbot | | 7 | [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) | 4.3 out of 5 (271 reviews) | 4.7 out of 5 (46 category reviews) | Highly rated for Ease of Use | $75.00 Per User, Per Month | Included: Agent Interface, Auto-Dialer, Automated Routing, Chatbot, Computer Telephony Integration, IVR, Quality Management, Queue Management, Reporting/Analytics | | 8 | [XCALLY](https://www.capterra.com/p/136894/XCALLY/) | 4.8 out of 5 (130 reviews) | 4.7 out of 5 (28 category reviews) | Highly rated for Ease of Setup | €29.00 Per Month | Included: Auto-Dialer, Automated Routing, Computer Telephony Integration, IVR, Queue Management, Reporting/Analytics; Not included: Agent Interface, Chatbot, Quality Management | | 9 | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) | 4.7 out of 5 (1,788 reviews) | 4.7 out of 5 (50 category reviews) | Highly rated for Quality of Support | $15.00 Per User | Included: Agent Interface, Auto-Dialer, Automated Routing, Chatbot, Computer Telephony Integration, IVR, Quality Management, Queue Management; Not included: Reporting/Analytics | | 10 | [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) | 4.5 out of 5 (395 reviews) | 4.7 out of 5 (35 category reviews) | Highly rated for Ease of Use | $90.00 Per User, Per Month | Included: Agent Interface, Auto-Dialer, Automated Routing, Computer Telephony Integration, IVR, Queue Management, Reporting/Analytics; Not included: Chatbot, Quality Management | Category rating: Rating from reviewers who used each product as Contact Center software, with the number of those reviews. Products are ranked by this rating, adjusted for how many reviews support it. For the complete directory, see [the full product list](#full-product-list). --- ## See top 10 product details ### 1. [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) Overall rating: 4.9 out of 5 (118 reviews) Category rating: 4.9 out of 5 (64 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $20.00 Usage Based, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Agent Interface: Included - Auto-Dialer: Not included - Automated Routing: Included - Chatbot: Included - Computer Telephony Integration: Included - IVR: Included - Quality Management: Included - Queue Management: Included - Reporting/Analytics: Included --- ### 2. [Superchat](https://www.capterra.com/p/210968/Superchat/) Overall rating: 4.8 out of 5 (319 reviews) Category rating: 4.8 out of 5 (84 category reviews) Key attribute: Highly rated for Quality of Support Starting price: €79.00 Per Feature, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Agent Interface: Not included - Auto-Dialer: Not included - Automated Routing: Not included - Chatbot: Included - Computer Telephony Integration: Not included - IVR: Not included - Quality Management: Included - Queue Management: Not included - Reporting/Analytics: Included --- ### 3. [Gladly](https://www.capterra.com/p/156723/Gladly/) Overall rating: 4.8 out of 5 (140 reviews) Category rating: 4.8 out of 5 (33 category reviews) Key attribute: Highly rated for Ease of Use Starting price: Contact vendor Free trial: Not available Free version: Not available #### Features reviewers most value - Agent Interface: Included - Auto-Dialer: Not included - Automated Routing: Included - Chatbot: Included - Computer Telephony Integration: Included - IVR: Included - Quality Management: Not included - Queue Management: Included - Reporting/Analytics: Included --- ### 4. [Ringover](https://www.capterra.com/p/169627/RingOver/) Overall rating: 4.7 out of 5 (893 reviews) Category rating: 4.7 out of 5 (105 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $29.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Agent Interface: Included - Auto-Dialer: Included - Automated Routing: Included - Chatbot: Not included - Computer Telephony Integration: Included - IVR: Included - Quality Management: Included - Queue Management: Included - Reporting/Analytics: Included #### Pros based on reviews - Comprehensive business telephony solution - Efficient team communication platform #### Cons based on reviews - Dependence on stable connectivity - Occasional performance slowdowns --- ### 5. [wolkvox](https://www.capterra.com/p/193276/wolkvox/) Overall rating: 4.6 out of 5 (100 reviews) Category rating: 4.7 out of 5 (29 category reviews) Key attribute: Highly rated for Functionality Starting price: $58.00 Per Feature, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Agent Interface: Included - Auto-Dialer: Included - Automated Routing: Included - Chatbot: Included - Computer Telephony Integration: Included - IVR: Included - Quality Management: Included - Queue Management: Included - Reporting/Analytics: Included --- ### 6. [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Overall rating: 4.4 out of 5 (695 reviews) Category rating: 4.7 out of 5 (46 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $19.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Agent Interface: Included - Auto-Dialer: Included - Automated Routing: Included - Chatbot: Not included - Computer Telephony Integration: Included - IVR: Included - Quality Management: Included - Queue Management: Included - Reporting/Analytics: Included #### Pros based on reviews - Effortless setup and onboarding - Enhanced business professionalism #### Cons based on reviews - Unclear and high pricing structure - Difficult refund and cancellation process --- ### 7. [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Overall rating: 4.3 out of 5 (271 reviews) Category rating: 4.7 out of 5 (46 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $75.00 Per User, Per Month Free trial: Not available Free version: Not available #### Features reviewers most value - Agent Interface: Included - Auto-Dialer: Included - Automated Routing: Included - Chatbot: Included - Computer Telephony Integration: Included - IVR: Included - Quality Management: Included - Queue Management: Included - Reporting/Analytics: Included --- ### 8. [XCALLY](https://www.capterra.com/p/136894/XCALLY/) Overall rating: 4.8 out of 5 (130 reviews) Category rating: 4.7 out of 5 (28 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: €29.00 Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Agent Interface: Not included - Auto-Dialer: Included - Automated Routing: Included - Chatbot: Not included - Computer Telephony Integration: Included - IVR: Included - Quality Management: Not included - Queue Management: Included - Reporting/Analytics: Included --- ### 9. [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Overall rating: 4.7 out of 5 (1,788 reviews) Category rating: 4.7 out of 5 (50 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $15.00 Per User Free trial: Available Free version: Not available #### Features reviewers most value - Agent Interface: Included - Auto-Dialer: Included - Automated Routing: Included - Chatbot: Included - Computer Telephony Integration: Included - IVR: Included - Quality Management: Included - Queue Management: Included - Reporting/Analytics: Not included #### Pros based on reviews - Centralized omnichannel support hub - Intuitive and accessible interface #### Cons based on reviews - Frequent technical disruptions - Cumbersome email workflow limitations --- ### 10. [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Overall rating: 4.5 out of 5 (395 reviews) Category rating: 4.7 out of 5 (35 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $90.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Agent Interface: Included - Auto-Dialer: Included - Automated Routing: Included - Chatbot: Not included - Computer Telephony Integration: Included - IVR: Included - Quality Management: Not included - Queue Management: Included - Reporting/Analytics: Included #### Pros based on reviews - Streamlined daily workflow experience - Intuitive user interface navigation #### Cons based on reviews - Unreliable call connectivity - Frequent technical disruptions --- ## All contact center software for small businesses [4.4 (4116)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. [Learn more about 3CX](https://www.capterra.com/p/158704/3CX/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Our call center software boosts efficiency with predictive dialers, intelligent routing, multi-CRM integration and real-time analytics. [Learn more about DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 83% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. [Learn more about Avochato](https://www.capterra.com/p/161117/Avochato/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 85% recommend this product [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) A full-suite of contact center tools & reporting to coordinate your communications across marketing, sales, & customer service teams. [Learn more about CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 83% recommend this product [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) CloudTalk is an AI-powered, cloud-based contact center software for sales and customer service teams. Start your FREE 14-day trial! [Learn more about CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 0.0 (0) The Agentic AI contact center that resolves, not just routes. [Learn more about Dialpad Support](https://www.capterra.com/p/300449/Dialpad-Contact-Center/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [4.8 (157)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call now! [Learn more about CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 93% recommend this product [4.1 (22)](https://www.capterra.com/p/155887/Natterbox/reviews/) Natterbox is an expert CTI solution that's integrated and managed natively inside Salesforce. [Learn more about Natterbox](https://www.capterra.com/p/155887/Natterbox/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. [Learn more about USAN Contact Suite for Amazon Connect](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (488) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Agent Interface AI Copilot Auto-Dialer Automated Routing Chatbot Collaboration Tools Computer Telephony Integration Generative AI IVR Quality Management Queue Management Reporting/Analytics Workforce Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Live Chat Software](https://www.capterra.com/live-chat-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Contact Center Quality Assurance Software](https://www.capterra.com/contact-center-quality-assurance-software/) I'm looking for Contact Center Software that is: [Free](https://www.capterra.com/contact-center-software/s/free/)