# Compare Covetrus Impromed vs Instinct Science 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Instinct Science and Covetrus Impromed based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/95888-234498/ImproMed-vs-Instinct-EMR --- # Instinct Science vs Covetrus Impromed Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Instinct ScienceCovetrus Impromed2/4 selected [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.0 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) [## Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.9 Customer Service 4.9 Reviews Sentiment Based on [234 reviews](#user-reviews) Positive 232 Neutral 2 Negative 0 [## Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.0 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) Starting Price $5000.00one time Value-for-Money 3.7 Functionality 3.9 Ease of Use 3.8 Customer Service 3.7 Reviews Sentiment JL SM KS Based on [262 reviews](#user-reviews) Positive 200 Neutral 40 Negative 22 ## Summary * * * Features in Veterinary Software Best performer 41 / 46 Only Instinct Science - Accounting - Activity Dashboard - Alerts/Notifications 11 / 46 Only Covetrus Impromed - Telemedicine User satisfaction User satisfaction 4.9 User reviews[234](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Ease of use 4.9 Functionality 4.8 Value for money 4.8 Customer support 4.9 User satisfaction 4.0 User reviews[262](https://www.capterra.com/p/95888/ImproMed/reviews/) Ease of use 3.8 Functionality 3.9 Value for money 3.7 Customer support 3.7 Price starts from Price starts from \-- - Free version - Free trial Price starts from $5000Flat Rate, One Time - Free version - Free trial Best for Best for Emergency, specialty, multi-practice, and urgent care veterinary hospitals. Best for ImproMed is for any practice, large or small. One location to 50. Completely configurable for your needs. ## User reviews Pros & cons WV William V. Office and Accounts Manager > "A few features (cash handling, patient photos, integration with IDEXX Web PACS, deeper provider analytics) would make it perfect, but..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6794550) CF Courtney F. Veterinary Technician and CSR Manager > "Typos or inaccuracies in document titles are not uncommon, and the absence of a simple editing feature means that veterinary staff must..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6274919) Sadia A. Client Service Respresentative > "One of my favorite features is the "rapid registration" option which allows me to quickly check in new patients with ease (which helps..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6276589) BI Bruce I. Medical Director > "The inability for seamless integration of patient data creates excess steps and potential loss of information from patient records." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6835473) JB Jesse B. Veterinarian > "I've used Instinct in 4 hospitals over the last 10 years and feel it has positively impacted the quality of medicine, the quality of..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6306893) CB Chey B. Veterinarian > "The only down fall for our urgent care model is the lack of integration with Idexx Pacs, although this is in the works as I write this!" [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7002720) EM Emily M. Registered Veterinary Technician - Anesthesia Lead > "Being able to easily send feedback and request app updates and features through the app itself in instant-messaging fashion." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6848106) AP Annabel P. Vet > "Doesn’t communicate with our medical record software yet so we have to manually put in bills from our treatment plans." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7002715) AS Anupreet S. Vet > "Clinician brief is what I usually go to for a lot of articles and recent publications, helps a lot,have been using information" [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7002769) RW Robyn W. Veterinarian > "I struggle a bit with some of the window's being so small. When I'm typing my SOAP or general record, it's about 1/4 of the screen and..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6274456) AA Ares A. RVT > "I tell everyone about it and the wonderful features from charting, orders, body maps, and estimates." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7002761) BC Bridgett C. Veterinarian > "It can be difficult to see all of the orders/having to scroll to see things, having things be missed accidentally." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7002717) NS Natalie S. Registered Veterinary Technician > "as an emergency vet tech I like the convenience for patient charts and monitoring, also the quick access to plumbs for any drug-related..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6631659) CJ Cheyanne J. Veterinary Assistant > "It can be a bit tedious to fill out everything especially when there are many in-hospitals and you can find yourself spending up to..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6285840) AH Amanda H. Certified Veterinary Technician > "Instinct offers an organized grid layout for treatment sheets allowing for easy viewing and easy to monitor values for hospitalized..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6274458) SC Suna C. Veterinary Student > "It's hard to search for past patients - I wish there were options for advanced search (e.g. by keywords in diagnosis or notes)." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6631649) Sadia A. Client Service Respresentative > "From the ease of use, the efficiency of communication and billing, the efficiency of data entry and record-keeping of patient..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6276589) JE Jeremiah E. RVT > "The invoicing feature does not work great for us, however I think that is more the fault of our PMS (Cornerstone) than Instinct." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6636384) CF Courtney F. Veterinary Technician and CSR Manager > "Instinct Science provides a platform that allows for the comprehensive management of patient records." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6274919) JC Juli C. Veterinarian > "I wish that the patient ID numbers were more logical (ie numerical order) but they seem somewhat random." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6278661) JB Jesse B. Veterinarian > "I love the ease of adjusting medications and the at-a-glance summary of vitals, fluids, medications/doses/timing across a 24-hour..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6306893) RA Rachel A. ER doctor > "They are still listed in the pull down menu which can make it difficult to ensure we are picking the appropriate one" [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6278723) WV William V. Office and Accounts Manager > "Intuitive triage flows and whiteboard that suit a 24/7 GP + ER clinic" [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6794550) BI Bruce I. Medical Director > "Lack of connectivity with other platforms. " [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6835473) GP Gabrielle P. Veterinary Assistant > "I like the look up by phone number feature that was added, as it makes my job easier for repeat clients." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6632249) SC Susan C. CVT, Manager > "It slows us down each time there is an update." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7002814) AS Amber S. Vetereinarian > "Excellent use in a busy hospital with multiple patients, doctors, and nurses all working towards the same goal." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7002692) CG Coral G. Veterinary Technician > "Sometimes when only using treatment view you cannot see when things are PRN." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6279774) TA Taryn A. Vet Assistant > "Having a quick login in and ability to access from any computer" [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7002726) JB Jesse B. Veterinarian > "It's occasionally annoying to try to match up units on new drugs entered into the system, but generally easy to figure out/work around." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6306893) EC Elizabeth C. Emergency veterinarian > "I can also refer to my treatments as I am writing in my chart and vice-versa which makes record keeping fast and easy." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6633032) JP Jennifer P. Owner > "Nothing really, it had only recently been release in the EMR so the initial integration was a little less efficient. " [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6274810) HW Haley W. Veterinary Student > "online treatment sheets with great visualization and trackability- ease of locating patient records- ease of following the schedule-..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___5094832) JD Jenna D. veterinary medical scribe > "Not able to have more than 3 panes visible..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6274350) MM Megan M. ICU and ECC CVT > "Absolutely fabulous, in many ways it has made our hospital safer and communication easier not only between individual coworkers, but..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6631612) HB Hannah B. Client Services Representative > "Sometimes it crashes, and updates are confusing." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6276509) DR Danielle R. Hospital Administrator > "It readily adapts and improves all functionality as well as expands functionality to ensure the highest level of care for the patients..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___4938477) KS Kavita S. Large animal resident > "Loading time is slow with a lot of patients in hospital." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6631516) JL Jiaqi L. Resident > "The drug manual that is embedded within the webpage makes working on the treatment sheet more efficient." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6276755) Joel C. Owner, DVM > "I have some worries about what happens if we lose internet connection since there is no local copy but with fiber and battery backup,..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6013187) CG Carly G. ER Veterinarian > "I’ve used it now for 4-5 years (vet school into my first two ER jobs) and it is the easiest, most user friendly program." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7003165) CH Corene H. Client Service > "I wish I used update names when I realize it's misspelled" [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6274754) JD Jennifer D. Medical Director > "The team was very willing to help and keep on goal during on boarding and were helpful after with any questions or concerns." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6795145) DR Danielle R. Hospital Administrator > "Inability to filter on current txt system and/or task these for reply Lack of Client portal for documents" [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___4938477) RL Rebecca L. Medical Director, owner > "We can just through relief vets into it with minimal training and very intuitive. That it is very intuitive overall. That it is really..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7003209) MT Morgan T. Vet > "We didn't think everything through when implementing it." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7003166) VD Victoria D. LVT > "Fun Paws & Play game for team members & nice scheduling interface." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7002655) PP Phillip P. Lab Tech > "it's color coded and I'm color blind. " [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6274768) LD Lorna D. RVT and Supervisor > "We have been with Instinct since their early days (treatment sheets only) and have appreciated their willingness to listen to their..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6632932) CD Cisco D. Veterinary Technician > "Sometimes has communication errors with our hospital software" [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___5094651) JW Jonah W. Veterinarian > "Overall, Instinct is a solid choice for a 24 hour ER as the treatment sheets make everything else worth it." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6876018) JL JaDasia L. APCA > "I find that this application and slow and freezes at times." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___5094869) SW Stephanie W. Hospital Administrator > "Instinct is responsive to suggestions for improvement and works directly with team members on the floor in real time through the 24/7..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___4713466) AO Amy O. Technician Supervisor > "There are some issues with double charging with Cornerstone." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6000774) TK Tresha K. Licensed Veterinary Technician > "It not only helps you calculate drugs easier but also has Plumbs attached to it." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6632145) Lisa P. Manager, Telehealth & ER Engagement; Program Director, emERge; ECC Clinician > "Sometimes, because the ER gets busy, this is not reviewed, and the "doctor to confirm treatment sheet" may not get checked off, or one..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___4688465) Sadia A. Client Service Respresentative > "Instinct makes viewing and managing patient information and billing so simple and efficient." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6276589) MV Melissa V. Advanced patient care tech > "The only feature I do not like about instinct is being unable to put a treatment in progress." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___4473061) AH Amanda H. Certified Veterinary Technician > "My hospital does not use all functions of Instinct but the portions that we do use function very well with minimal errors." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6274458) RG Rob G. Senior Veterinary Technician > "The spell check is TERRIBLE and doesn't know medical terminology." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___4474812) LD Lorna D. RVT and Supervisor > "Love the whole package for Charting, Treatment Sheets and Analytics." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6632932) CK Colleen K. Veterinary Technician > "I did not set up integration on this system, so can't comment to ease." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___4684071) SB Samantha B. Manager of ECC > "The treatment sheet is very good for ICU patients" [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7003269) HW Heather W. cvt > "I don't care for the toggle of on and off." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___4472973) AR Amy R. Practice Manager ER and Spec > "Customer support has always been exceptional and they are always willing to listen and hear the suggestions the hospitals have and make..." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___7002661) AW Autumn W. Licensed Veterinary Technician > "I do not feel like there are any cons about instinct." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___4543934) MB Meghan B. Practice manager > "Extremely user friendly, everything is in one place so you're not having to toggle between different programs," [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6794037) CD Chrystina D. ICU Lead Vet Tech/Supervisor > "Less treatments get missed." [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___3324038) JK Jessica K. Emergency Veterinarian and Medical Director > "I appreciate the responsiveness of customer service and frequent updating to help address any problems encountered. " [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___6280398) MM Michelle M. Owner > "mobile access is not here YET!!" [See full review](https://www.capterra.com/p/234498/Instinct-EMR/#Capterra___3305786) [View Reviews](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) JL Jeffrey L. Practice Manager > "After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software extensively..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___7101597) KP Kirby P. Veterinarian/Practice Owner > "We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing significant..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) SM Samantha M. Hospital Manager > "It is a simple program, which is fine for our 4 doctor , 22 staff practice." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6769732) EM Erin M. Veterinarian > "It was ok, but definitely not modern or intuitive" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6766604) KS Kalyn S. Clinic Manager > "Ease of use, easy access and viewing of prescriptions in 1 location, Multiple ways to get to things." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6519853) KP Kirby P. Veterinarian/Practice Owner > "There are numerous modules that do not function as promised and despite bringing this up with tech support over and over, little effort in made to..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) JP Jason P. Practice Manager > "Impromed was very easy to learn and use." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6700978) CS Carolyn S. Office Manager > "The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are trying to..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) TM Tim M. Owner > "Customer support is great because they have to talk to me every week about an issue with this software." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6193852) KP Kirby P. Veterinarian/Practice Owner > "Tech support often knows less about the software than we do, so rarely able to get timely help." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) JL Jill L. Practice Manager > "Easily customizable options - billing, estimates, invoicing; great options for reports and inventory; user friendly and customer care is very..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2913450) CS Carolyn S. Office Manager > "The tree set up for medical records is time consuming to go through in order to enter your records and push charges through. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) KG Kristen G. Hospital Manager > "I do like the easy of moving appointments, the options for different columns to organize our appointments, and the ability to lock to software..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2919308) KP Kirby P. Veterinarian/Practice Owner > "Virtual white board not functional. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) KH Karen H. Practice Manager > "We like them alot, no intention of switching over" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4898275) NS Nanci S. Reception > "Creating estimates - frustrating that estimates don’t show up in order of date created and you can’t sort by date created by clicking on a header...." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) CS Carolyn S. Office Manager > "As an administrator, you can easily get all the information you need to assess your practice." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) SS Susan S. Business Manager > "My biggest issues have been with support ups and downs, not being able to speak with the same techs like in the "old days", slowness in returning..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898653) DH Dawn H. Office Manager > "I like that there are so many different ways to get to the same spot. If you need to get to medical records you can pull up the tabs or you can..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2907473) DO Dorinda O. Hospital admin > "credit card is not integrated for payments" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3611101) BU Brian U. Veterinarian/Owner > "Impromed handles all of our software needs and was the only company that could supply the technology we needed for our multi-practice business in..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2909090) NS Nanci S. Reception > "You are constantly having to close a screen and reopen it later to complete a job. If you are in the middle of something and have to answer a call..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) KP Karen P. Medical Director/Lead Veterinarian > "I like the appointment scheduler the most in this software, the different colors make it easier to look at in a glance." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898972) SM Stephanie M. Practice Manager > "Support can't help you or doesn't help in a way that actually gets the results you need." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3698792) LR Laura R. owner > "I purchased this software with the intent of going paperless for medical records and at the time Impromed was the best one available for this - it..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2193445) SL Seth L. EHR Support Specialist > "Even when contacting ImproMed Support for issues on the Pomona campus, we've often run into issues. If we're unlucky enough to get a Tier 1..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898033) AB Alyssa B. Front Manager > "Easy to read medical records, see everything on invoice, easy to visualize calendar and appointments for the day." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2900402) MS Margaret S. VMD > "I was using the software for at least 5 years and was satisfied. But since about 2 years ago we had a few issues, that originally a technician..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898260) AH Alinda H. CVT, Manager > "I love that ImproMed is always working on more functions, remodeling the current modules and staying ahead of what I hope the software will do." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3006406) SO Seth O. Veterinarian > "Format doesn't work well on high resolution laptops, the font gets super tiny in areas. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2909137) TF Thomas F. General Manager > "The software Infinity is excellent, it takes the average new employee about 2 month to get comfortable using the software after training and has..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2200556) KP Karen P. Medical Director/Lead Veterinarian > "I still can't figure out if there is a master area of allowances or do we really have to change it for every individual person as to who has..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898972) VM Vanessa M. Office Manager > "The reports are nice when you can figure out which report to run to get the information you need." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897956) LQ Linda Q. veterinarian practice owner > "No return envelope included, no tear off bill, now bills printed in black and white, suspect $$ issues." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2913127) SM Stephanie M. Practice Manager > "The reporting module is still really good." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3698792) JM Jen M. Practice Manger > "Using the Invoice tab is horrible, but the invoice section under patient process looks identical, but work phenomenally better." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897987) ES Ed S. Practice Administrator > "Scheduling options help make scheduling easier and tracking available" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898224) KG Kerrie G. Manager > "Inventory module fails to track QOH efficiently so cannot use for automatic reordering." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898137) AH Alinda H. CVT, Manager > "I love that it is customizable per workstation or user and we can all be proficient at it." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3006406) JL Jacqueline L. Reception > "It is also hard to change any errors with patient processing and refunds are also multiple unnecessary steps." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3405940) DO Dorinda O. Hospital admin > "New employees can pick up quickly." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3611101) NS Nanci S. Reception > "A daily issue is that it only allows you to look at one screen at a time." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) LR Lexie R. Manager > "This product is user friendly for scheduling appointments and billing clients." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906178) KW Kathleen W. Veterinary Assistant > "I am still trying to work with customer service over this, but I believe it to be a intrinsic issue with how this program processes security of..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897993) KI Keri I. Practice Manager > "I like the fact that labs are integrated and rx that come from online store." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2919325) SL Seth L. EHR Support Specialist > "We've unfortunately still run into issues using ImproMed over Citrix. When we've asked ImproMed Support for assistance in the past, they've told..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898033) SS Stacie S. Manager of Data Programs > "The software works well and Impromed continues to enhance and make improvements based on their customer's feedback. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3135632) KB Katie B. Office Manager > "With updates, sometimes it changes things that didn't need improvement and has made it harder to use, and other things that need to be changed..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009315) ML Marissa L. Hospital manager > "Overall I do like the software. Once you get used to its nuances it works well for the veterinary environment." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2899007) LR Lexie R. Manager > "Medical records-- it is not an easy task to set up medical records within the program and not so easy to edit them. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906178) KB Katie B. Office Manager > "I have personally used it for 17 years and feel that I'm quite knowledgeable in the system, I've become the go to person when questions come up on..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009315) CO Crystal O. practice manager > "The system is always glitching and programming it to fit our needs is constantly met with road blocks." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906224) BW Barbara W. Admin Asst > "Easy to use and learn." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3826256) CO Crystal O. practice manager > "Tech support is a very frustrating process as most of the technicians know less about the program than me, and offer little to no solutions, are..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906224) MB Miriam B. Hospital Manager > "I like Impromed support, I like most of the features, just wish the medical records were better." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897924) IS Ila S. Office Manager > "I do not like that we are unable to update the program because our server can't handle it." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2907159) AR Allie R. CCS/VA > "I have figured out little tricks that I like to show other staff about how to get things done faster." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2919361) LR Laura R. owner > "Whenever we have a windows 10 update (not optional as to time or place) come through, it tends to either crash our server or cause problems with..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2193445) RH Rachel H. Hospital Administrator > "This software has depth that allows for customization for each hospital's processing. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2541113) SG Samantha G. office manager > "There are often lag times and strange glitches." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898144) LK Laura K. Founder/President > "This software was easy to learn, has great customer support and can be customized to the practice that you work in. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906238) JL Jacqueline L. Reception > "I also dislike that all appointments are the same color, in Avimark everything was color coded" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3405940) DS Dixie S. CVT/Practice Manager > "We have ours integrated with a mobile app and a lab station as well as an online store and website." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2546977) MM Michelle M. Office Manager > "we have had problems with ImproMed not capturing a credit card transaction immediately, taking sometimes 2 weeks for the software to catch up and..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2193642) DY Deborah Y. Admin Asst > "ImproMed has great customer support. Whenever having an issue they resolve the issue." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906591) JM Jen M. Practice Manger > "linking the items in the help area also leaves a lot to be desired." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897987) SC Sydney C. Office Manager > "This platform works amazingly for our clinic." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009665) JM Jen M. Practice Manger > "ways to use the time card is excessive and confusing for new employees. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897987) KW Kathleen W. Veterinary Assistant > "I like that I can find records going back without much degradation." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897993) KH Kelly H. Office manager > "Terrible to say the least. Unless you are able to speak directly with a senior tech when you have an issue, which you most definitely will, you..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2917094) JH Jennifer H. Office Manager > "Customer service is good, several options to contact for help. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2921473) SG Shawna G. Practice manager > "To start with the transition from Avimark to ImproMed was a mess- our server arrived without all the necessary information which required our..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2544693) DB Dana B. Practice Manager > "It has many features and options to customize it and make it work for our hospital and staff." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2537976) NS Nanci S. Reception > "As a receptionist you have to do several things at once and there are too many limitations here." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) CP Caroline P. Office manager/vet tech > "It is easy to search for products when putting in an invoice" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906413) CO Crystal O. practice manager > "Using this program is the most frustrating part of my staff and doctor's day, which should not be the case." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906224) KG Kerrie G. Manager > "Easy to edit i.e. add new columns etc." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898137) KG Kristen G. Office manager > "On statements, charges for split billed patients are listed in a very confusing way and it doesnt' list what percentage each owner gets billed..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2193099) KG Kim G. Assistant Manager > "Makes the set up for a veterinarian office very efficient and easy to use" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898148) SG Samantha G. office manager > "Creating forms is VERY difficult and not an intuitive process at all." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898144) [View Reviews](https://www.capterra.com/p/95888/ImproMed/reviews/) ## User interface 4.91 (234) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) 4.00 (262) ### Features Instinct Science Top features 41/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/234498/Instinct-EMR/#features) Covetrus Impromed 11/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/95888/ImproMed/#features) ### Recognition No recognitions have been awarded to Instinct Science No recognitions have been awarded to Covetrus Impromed ### Deployment & support Instinct Science Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Covetrus Impromed Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Instinct Science - By Instinct Science - Located in United States - Founded in Covetrus Impromed - By Covetrus Software Services - Located in United States - Founded in 1988 ## Popular Comparisons [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.91 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.61 (278)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Contact vendor for pricing Price $116/month 4.8 Features 4.4 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/133166-234498/DaySmart-Vet-vs-Instinct-EMR) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.61 (278)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) $5000one time Price $116/month 3.9 Features 4.4 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/95888-133166/ImproMed-vs-DaySmart-Vet) [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.91 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) vs [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[4.02 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.8 Features 3.6 4.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/130107-234498/Covetrus-Pulse-vs-Instinct-EMR) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[4.02 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) $5000one time Price Contact vendor for pricing 3.9 Features 3.6 3.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/95888-130107/ImproMed-vs-Covetrus-Pulse) [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.91 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) vs [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Contact vendor for pricing Price $299/month 4.8 Features 4.6 4.9 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172485-234498/Shepherd-App-vs-Instinct-EMR) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) $5000one time Price $299/month 3.9 Features 4.6 3.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/95888-172485/ImproMed-vs-Shepherd-App) [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.91 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) vs [Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[4.34 (196)](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.8 Features 4.3 4.9 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/204324-234498/Covetrus-Prescription-Management-vs-Instinct-EMR) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.64 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) $5000one time Price $260.5/month 3.9 Features 4.5 3.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/95888-99977/ImproMed-vs-ezyVet-Cloud-Vet-Software) [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.91 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.64 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Contact vendor for pricing Price $260.5/month 4.8 Features 4.5 4.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/99977-234498/ezyVet-Cloud-Vet-Software-vs-Instinct-EMR) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[4.34 (196)](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/) $5000one time Price Contact vendor for pricing 3.9 Features 4.3 3.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/95888-204324/ImproMed-vs-Covetrus-Prescription-Management) [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.91 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) vs [VitusVet](https://www.capterra.com/p/143459/VitusVet/)[4.71 (69)](https://www.capterra.com/p/143459/VitusVet/reviews/) Contact vendor for pricing Price $99/month 4.8 Features 4.4 4.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/143459-234498/VitusVet-vs-Instinct-EMR) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[4.04 (183)](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/reviews/) $5000one time Price $549/month 3.9 Features 4.0 3.8 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/95888-99976/ImproMed-vs-Cornerstone-Practice-Management)