# Compare TeamSupport vs Wati 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TeamSupport and Wati based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/87908-204314/TeamSupport-vs-WATI --- # TeamSupport vs Wati Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TeamSupportWati2/4 selected [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/) [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Starting Price $45.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [848 reviews](#user-reviews) Positive 787 Neutral 47 Negative 14 [## Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/) Starting Price $59.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [203 reviews](#user-reviews) Positive 189 Neutral 1 Negative 13 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Support Ticket Management 4.4 Chatbot 4.7 Live Chat 4.4 Reporting/Analytics 4.3 Knowledge Base Management 4.6 71%Fit Missing features Feature ratings Support Ticket Management 3.9 Chatbot 4.5 Live Chat 4.4 Reporting/Analytics 4.3 Knowledge Base Management NA User satisfaction User satisfaction 4.5 User reviews[848](https://www.capterra.com/p/87908/TeamSupport/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.6 User reviews[203](https://www.capterra.com/p/204314/WATI/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.3 Customer support 4.2 Price starts from Price starts from $45Per User, Per Month - Free version - Free trial Price starts from $59Flat Rate, Per Month - Free version - Free trial Best for Best for TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products. Best for End-to-end WhatsApp API solution for mid-market & enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries. ## User reviews Pros & cons SL Stefan L. Sales Manager > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718) SL Stefan L. Sales Manager > "Some users say the search or loading times lag or require workarounds." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718) FG Fabrizio G. Design Lead > "Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7029544) Christian P. Human Resources Manager > "I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495) SM Steven M. system technique > "It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6610598) Kelly B. Design Engineering Manager > "It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5070084) EH Elizabeth H. SENIOR PRODUCT MANAGER > "i love it because you can work from home and have full support at home with team support. " [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7061558) AH Angela H. Junior Systems Administrator > "The search feature sometimes performs poorly; especially when looking up tickets issued for past events." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3987732) Saskia M. Senior Director Sales Marketing > "Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4947297) Bandaru S. Student > "The message threads on tickets are slow it takes time for loading." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911) Christian P. Human Resources Manager > "Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495) DN Deepak N. Product Support Representative III > "Sometime TS taking much time to load the reports . When we refresh reports then the alignment of rows in the report gets blend..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2849374) MU Maria U. Customer Support Manager > "The software is well equipped and I like the help desk support capabilities." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6625782) AK Asraf K. Recruiter > "Risk of inefficient communication sometime too long decision process" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4677943) SP Shania P. Assistant Finance Manager > "Teamsupport is a great portal for team chatting." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6663773) VR Verified Reviewer Health consultant > "Sometimes it is difficult to create a ticket." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4411520) RK Rachel K. Operations and Marketing > "It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to stay on..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) AH Alfred H. Client Experience Specialist > "It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept,..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2181918) TP Tarak P. Support Engineer > "It has Simple UI and Easy to use application which has made communications easy." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009) Phillip K. Customer Accounts Officer > "The reports are a little challenging to understand." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) RK Rachel K. Operations and Marketing > "It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) VR Verified Reviewer Application Development Specialist > "Most of the features in the tool are not user friendly." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3687455) Christian P. Human Resources Manager > "Our favorite part about using TeamSupport is how it streamlines our communication with customers." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495) Phillip K. Customer Accounts Officer > "It's possible that I haven't made time to thoroughly understand the reports." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) GM Grace M. human resource assistant > "it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4594614) LM Lane M. Director, Client Services > "This limits our ability to pull some of the reports we need without exporting to Excel and then manually pulling things together,..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2364158) Phillip K. Customer Accounts Officer > "I adore the automated email tool since it comes in handy when we are not in the office or when we need to check up on tickets that..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) BB Bill B. Manager of Client Services > "It is sporadic, but in the last three months, our employees have reported not receiving a notice when a ticket they are assigned..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370498) AT Amanda T. Ceo > "Definitely a good decision to use team support" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032) DYS Deniz Yekta S. engineer > "We are having trouble loading reports from time to time." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3197617) KC Kim C. Customer Service Assistant > "Customer service is also great." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6855140) Emin N. Sales and Customer Relations Assistant > "The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2272156) AT Amanda T. Ceo > "This application Was extremely Navigate and utilize." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032) LG LAURA G. VP of Account Management > "The reporting can be challenging. " [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2833864) JB James B. executive director > "the application has given us opportunity to respond on concerns on time through chat boxes provided" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196) MD Matthew D. BSA > "The slowness and unable to group tickets by team members" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2383364) TP Tarak P. Support Engineer > "Also the report building feature is really very good." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009) EP Edward P. Product Support Representative III > "Can sometimes experience slowness and does not refresh on demand sometimes." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2188697) MJ Max J. Systems Engineer > "It allows us to provide a better customer service experience and allows cases to be resolved faster and more personalized." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4726372) RC Rafael C. Technical Support Manager > "Customizing reports, the templates are not easy to follow" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2611471) JB James B. executive director > "I like the message chatting feature that is provided its so simple to use with good interface indeed " [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196) MM Miriam M. Team Lead > "The report creation can be challenging." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2805504) RK Rachel K. Operations and Marketing > "Team Support is a top-notch company that centers around the customer's success." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) AT Andrew T. Help Desk Technician > "Reports are a little difficult and confusing to set up." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370481) RK Rachel K. Operations and Marketing > "It has changed how we do business by improving communication." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) DC Deborah C. Parish Reporting & Support Manager > "The reports are a bit difficult to learn." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2684259) Bandaru S. Student > "Team support provides services to customer by answering the common issues these can be access by the customer." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911) MC Mickey C. Director of Customer Support > "It's really hard to come up with a negative, except that perhaps I wish I had thought of this." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2386050) [View Reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/) VR Verified Reviewer Owner > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) VR Verified Reviewer CEO > "The process is confusing and filled with unnecessary friction — support becomes unresponsive once you request cancellation, and the chatbot and..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7042885) VR Verified Reviewer Associate > "The interface is simple, and it really helps us respond faster to customers and stay organized also very good at sending WhatsApp messages to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609) KKJ Kaushal Kumar J. Zoho Developer > "one thing i least like about wati is that sending images is a little inconvenient because we have to save the image locally first then it can be..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068628) VR Verified Reviewer Owner > "It reduced response times by more than half, improved the quality of automation for agents, and vastly increased customer satisfaction." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) SA Sulimam A. Designs kitchen > "Sometimes it feels limited in automation options and not flexible enough for complex workflows, and it can take time to set up properly." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069028) JJ Jonathan J. DevOps Engineer > "Without a doubt, it is a quality product that will help you automate and stay on top of all situations in your companies or chats." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069587) Yashraj J. IT Manager > "Its server issue, most of the time its shows timeout or no conversation found." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352) RK Ruth K. Tuition Manager > "We've been using Wati for our first-response sales service for a year, and it’s proven to be a valuable tool for automating customer..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6484236) AB Aaron B. Co-founder > "Their complete lack of data integrity and abysmal customer service have been nothing short of shocking. Despite multiple requests—five, to be..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) RJ Rohit J. Senior Cruise Counsellor > "WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6585776) MC Marco C. CEO > "This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) SbF Sébastien F. Cofounder > "Convenient, with a clean web interface, really helpful for customer care team with a centralised whatsapp account, possibility to assign agents,..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6495467) RS Royston S. Digital Marketing Manager > "The least about it is there is no direct on call customer support, every time we need to depends on send mail and then waiting for them to reply." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6819671) HM Hardik M. Senior Project Manager > "It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485740) VB Vinod B. Community Associate > "The mobile app can sometimes be glitchy, and the Wati dashboard often becomes laggy, especially when exploring analytics and broadcast history." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6571346) OK Onkar K. Director > "Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724) MC Marco C. CEO > "Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) AJ Atul J. Sales Manager > "Bot feature is the most which we use and this has been helpful to us for operations and sales related enquiries." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303) MK Manjunath K. Director > "Android app is slow, it takes a lot of time to open app from notification bar." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762) MC Mayan C. Founder > "We have been using Wati for our customer care and marketing messages on WhatsApp, and it has significantly transformed the way we interact with..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416480) Samson F. Marketing Lead > "Also, the human customer support are relatively slower compared to others." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031) SY Sonik Y. Founder's office > "Easy to interact with customers which helps us grow our business in a very positive way and the personal connect with each individual is..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069273) ML Mitul L. Manager > "it may be pricey for smaller businesses, lacks some advanced customization options, and can have a learning curve for full utilization." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) PM Prithvi M. Marketing Manager > "Connecting the flow of data from wati to google sheets has been hassle free and data is complete as per customisation and instantaneously updated." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485693) AV Akshay V. Founder > "Using Wati has been frustrating; the support is weak, the platform feels unstable, and issues remain unresolved." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7011933) ML Mitul L. Manager > "WATI is a powerful WhatsApp automation tool with key benefits like efficient message automation, an easy-to-use interface, and personalized..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) TMAHT Tarek Mohamad Al Haddad T. manager > "On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090) Gagan S. Business head > "It helps in online tracking of work." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603) MC Marco C. CEO > "The credit system is not clearly explained, making it difficult to understand what you are actually paying for." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) AS Ayush S. Director > "It help us to on analyze on real time message with with quick automation reply plus it's cost effective there support team is very generous help..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6782696) AK Ashid K. Digital Marketing Team Lead > "The tutorial video has less clarity regarding the details and didn't provide new videos for new updates" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774) BG Bayo G. Senior Business Manager > "Its ability to message and connect with bulk of our leads on WhatsApp stands Wati out among our go-to-tool." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6787490) AB Aaron B. Co-founder > "Wati.io seems to have no respect for customer privacy or preferences, which is particularly concerning given the sensitive nature of the data..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) MK Manjunath K. Director > "You can easily create a lot of automation and integrate internal tools to send customer specific messages" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762) AG Abhinav G. Founders Office > "Interface is really updated and difficult to use and slow when dealing with a lot of data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6834076) SK Sivakumar K. Manager > "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) DY Davis Y. Manager > "Their support system is garbage, seriously, from the website, you will be directed to whatsapp, but from whatsapp, you will directed back to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6340460) SK Sivakumar K. Manager > "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) TMAHT Tarek Mohamad Al Haddad T. manager > "I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090) AJ Atul J. Sales Manager > "We have been using it since a couple of years now (after multiple products pivot we finally found this which serves our need)" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303) AK Ashid K. Digital Marketing Team Lead > "Sometimes it will not load even if the internet is okay, I think it is a bug or something." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774) AR Anuj R. Director > "It’s helped us streamline customer support by automating common queries, and we’ve seen a noticeable improvement in how quickly we can respond to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6476312) SJ Sean J. PPC Manager > "The user interface can sometimes be quite clunky, particularly when using the bot builder." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416476) SK Sivakumar K. Manager > "Its intuitive drag-and-drop flow builder makes automation effortless, helping businesses streamline customer interactions efficiently." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) ZA Zaid A. Account Manager > "Now, I have to cancel my bank card to stop the direct debit." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462) VR Verified Reviewer Owner > "WATI has worked really well for handling support at scale using WhatsApp." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) AR Angad R. CEO > "Unable to manage multiple whatsapp numbrs on 1 account" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777872) Kapil G. Director > "Looking forward to more customisation of the AI tool, integrating with our own data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7072114) OK Onkar K. Director > "However these bots can be very simple and complex functions are not possible." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724) VR Verified Reviewer Associate > "What I liked most about WATI is how easily it manages WhatsApp conversations in one place." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609) PG Pratik G. Partner > "Editing of contact is not yet easy. And no provision of making payment in INR" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777715) Gagan S. Business head > "WATI is great for reaching out to multiple types of customers." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603) AS Amit S. Managar > "Customer Support and pricing are too high." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6630667) VR Verified Reviewer Owner > "WATI is a trusted and robust platform for WhatsApp Business automation." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) PB Prasad B. Web Developer > "Overall, I think WATI is good, but I am not happy with their user interface or customer service." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6674402) Yashraj J. IT Manager > "Its very useful but a little bit costly but its giving a lot of features that will enhance your business." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352) AD Ambika D. Founder > "Wati's customer care service is not good." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6657516) DM Diptanil M. Senior Manager - Operations and Support > "The analytics feature helps us understand what works best, providing valuable insights to fine-tune our communication." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6478546) PA Peter A. CTO > "We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6224076) AC Aneel C. MD > "i am Aneel Kumar Chintha, Chairman & Managing Director, Amaravathi Software Innovations Pvt. Ltd., we are using WATI since 5 years and its great..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6472681) AB Aaron B. Co-founder > "Save yourself the headache and frustration—this company is not worth your time or trust." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) Samson F. Marketing Lead > "Useful product for e-commerce and lead gen." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031) AB Aaron B. Co-founder > "It's alarming that a company like Meta would associate themselves with such an unprofessional service." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) ML Mitul L. Manager > "It integrates well with CRM systems and provides valuable analytics for optimizing communication." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) ZA Zaid A. Account Manager > "impossible to contact, too complicated and no support" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462) SB Sumit B. Business Development > "The multi-agent dashboard makes handling customer queries smooth & efficient." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6830459) SG Sanyal G. BUSINESS HEAD > "Poor service, Expensive, Pathetic customer care support" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6483716) AD Akshay D. Marketing Manager > "I like most about WATI is there chatbot features which helps to provide automatic replay to customers." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6703504) AB Aaron B. Co-founder > "This disregard for my requests is utterly unacceptable." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) RH Rachit H. Confounder > "My clients have particularly enjoyed the seamless communication it enables via WhatsApp, improving engagement and response times." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6475395) Arjun D. Programs Head > "The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4540015) Jaime Andrés C. CEO > "The broadcast tools and analytics are also very useful for campaign tracking." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6850732) GM Gomathy M. Founder CEO > "Inability to set up Broadcasts at first shot, invariably fails with some error message or other, Instability in credit card recharges (despite..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3312618) Nilay G. Admin > "It effectively enhances customer engagement by making communication via WhatsApp seamless and more manageable." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6479414) OS Oliver S. Director > "The customer support is an absolute shocker." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4876537) RK RAJESH K. DIGITAL MARKETER > "With the help of this software, you can send continuous messages from WhatsApp to someone day after day under automation" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6473028) RV Ram V. CEO > "Competitors may dislike wati for such a beautiful product." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3499679) [View Reviews](https://www.capterra.com/p/204314/WATI/reviews/) ## User interface [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) 4.47 (848) [Wati](https://www.capterra.com/p/204314/WATI/) 4.59 (203) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features TeamSupport Top features 49/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Application Management - Call Center Management - Chatbot - Chat/Messaging - Client Portal - Communication Management - Configurable Workflow - CRM - Customer Communication - Customer Database - Customer History - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Email Management - Email Templates - Event Triggered Actions - Feedback Management - Generative AI - Help Desk Management - Interaction Tracking - Inventory Management - Knowledge Base Management - Live Chat - Multi-Channel Communication - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Search/Filter - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - SSL Security - Support Ticket Management - Surveys & Feedback - Tagging - Third-Party Integrations [See all features](https://www.capterra.com/p/87908/TeamSupport/#features) Wati 14/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Application Management - Call Center Management - Chatbot - Chat/Messaging - Client Portal - Communication Management - Configurable Workflow - CRM - Customer Communication - Customer Database - Customer History - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Email Management - Email Templates - Event Triggered Actions - Feedback Management - Generative AI - Help Desk Management - Interaction Tracking - Inventory Management - Knowledge Base Management - Live Chat - Multi-Channel Communication - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Search/Filter - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - SSL Security - Support Ticket Management - Surveys & Feedback - Tagging - Third-Party Integrations [See all features](https://www.capterra.com/p/204314/WATI/#features) ### Recognition No recognitions have been awarded to TeamSupport No recognitions have been awarded to Wati ### Deployment & support TeamSupport Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Wati Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TeamSupport - By TeamSupport - Located in United States - Founded in 2009 Wati - By WATI.io - Located in Hong Kong SAR China - Founded in 2015 ## 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