# Compare TeamSupport vs Tidio 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TeamSupport and Tidio based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/87908-144040/TeamSupport-vs-Tidio-Chat

---

# TeamSupport vs Tidio Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TeamSupportTidio2/4 selected

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [848 reviews](#user-reviews)

Positive

787

Neutral

47

Negative

14

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [590 reviews](#user-reviews)

Positive

568

Neutral

15

Negative

7

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

Highest Rated

### HubSpot Service Hub

4.4 (187)

* * *

Starting Price

$15.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

### Front

4.5 (286)

* * *

Starting Price

$25.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

91%

of reviewers  
rated it above 4 stars

* * *

### HubSpot CRM

4.5 (4,455)

* * *

Starting Price

$20.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

93%

of reviewers  
rated it above 4 stars

* * *

### HelpDesk

4.6 (180)

* * *

Starting Price

$29.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

91%

of reviewers  
rated it above 4 stars

* * *

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,616 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

4.3

Real-Time Notifications

4.3

Real-Time Monitoring

\--

Mobile Access

NA

83%Fit

High performer

Feature ratings

Single Sign On

4.4

Chat/Messaging

4.8

Real-Time Notifications

4.6

Real-Time Monitoring

4.8

Mobile Access

4.7

User satisfaction

User satisfaction

4.5

User reviews[848](https://www.capterra.com/p/87908/TeamSupport/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.7

User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$45Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Best for

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

## User reviews

Pros & cons

SL

Stefan L.

Sales Manager

> "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718)

SL

Stefan L.

Sales Manager

> "Some users say the search or loading times lag or require workarounds."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718)

FG

Fabrizio G.

Design Lead

> "Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7029544)

Christian P.

Human Resources Manager

> "I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

Steven M.

system technique

> "It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6610598)

Kelly B.

Design Engineering Manager

> "It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5070084)

EH

Elizabeth H.

SENIOR PRODUCT MANAGER

> "i love it because you can work from home and have full support at home with team support. "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7061558)

AH

Angela H.

Junior Systems Administrator

> "The search feature sometimes performs poorly; especially when looking up tickets issued for past events."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3987732)

Saskia M.

Senior Director Sales Marketing

> "Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4947297)

Bandaru S.

Student

> "The message threads on tickets are slow it takes time for loading."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911)

Christian P.

Human Resources Manager

> "Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

DN

Deepak N.

Product Support Representative III

> "Sometime TS taking much time to load the reports . When we refresh reports then the alignment of rows in the report gets blend..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2849374)

MU

Maria U.

Customer Support Manager

> "The software is well equipped and I like the help desk support capabilities."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6625782)

AK

Asraf K.

Recruiter

> "Risk of inefficient communication sometime too long decision process"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4677943)

SP

Shania P.

Assistant Finance Manager

> "Teamsupport is a great portal for team chatting."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6663773)

VR

Verified Reviewer

Health consultant

> "Sometimes it is difficult to create a ticket."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4411520)

RK

Rachel K.

Operations and Marketing

> "It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to stay on..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

AH

Alfred H.

Client Experience Specialist

> "It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept,..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2181918)

TP

Tarak P.

Support Engineer

> "It has Simple UI and Easy to use application which has made communications easy."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009)

Phillip K.

Customer Accounts Officer

> "The reports are a little challenging to understand."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

RK

Rachel K.

Operations and Marketing

> "It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

VR

Verified Reviewer

Application Development Specialist

> "Most of the features in the tool are not user friendly."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3687455)

Christian P.

Human Resources Manager

> "Our favorite part about using TeamSupport is how it streamlines our communication with customers."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

Phillip K.

Customer Accounts Officer

> "It's possible that I haven't made time to thoroughly understand the reports."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

GM

Grace M.

human resource assistant

> "it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4594614)

LM

Lane M.

Director, Client Services

> "This limits our ability to pull some of the reports we need without exporting to Excel and then manually pulling things together,..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2364158)

Phillip K.

Customer Accounts Officer

> "I adore the automated email tool since it comes in handy when we are not in the office or when we need to check up on tickets that..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

BB

Bill B.

Manager of Client Services

> "It is sporadic, but in the last three months, our employees have reported not receiving a notice when a ticket they are assigned..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370498)

AT

Amanda T.

Ceo

> "Definitely a good decision to use team support"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032)

DYS

Deniz Yekta S.

engineer

> "We are having trouble loading reports from time to time."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3197617)

KC

Kim C.

Customer Service Assistant

> "Customer service is also great."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6855140)

Emin N.

Sales and Customer Relations Assistant

> "The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2272156)

AT

Amanda T.

Ceo

> "This application Was extremely Navigate and utilize."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032)

LG

LAURA G.

VP of Account Management

> "The reporting can be challenging. "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2833864)

JB

James B.

executive director

> "the application has given us opportunity to respond on concerns on time through chat boxes provided"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196)

MD

Matthew D.

BSA

> "The slowness and unable to group tickets by team members"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2383364)

TP

Tarak P.

Support Engineer

> "Also the report building feature is really very good."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009)

EP

Edward P.

Product Support Representative III

> "Can sometimes experience slowness and does not refresh on demand sometimes."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2188697)

MJ

Max J.

Systems Engineer

> "It allows us to provide a better customer service experience and allows cases to be resolved faster and more personalized."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4726372)

RC

Rafael C.

Technical Support Manager

> "Customizing reports, the templates are not easy to follow"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2611471)

JB

James B.

executive director

> "I like the message chatting feature that is provided its so simple to use with good interface indeed "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196)

MM

Miriam M.

Team Lead

> "The report creation can be challenging."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2805504)

RK

Rachel K.

Operations and Marketing

> "Team Support is a top-notch company that centers around the customer's success."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

AT

Andrew T.

Help Desk Technician

> "Reports are a little difficult and confusing to set up."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370481)

RK

Rachel K.

Operations and Marketing

> "It has changed how we do business by improving communication."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

DC

Deborah C.

Parish Reporting & Support Manager

> "The reports are a bit difficult to learn."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2684259)

Bandaru S.

Student

> "Team support provides services to customer by answering the common issues these can be access by the customer."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911)

MC

Mickey C.

Director of Customer Support

> "It's really hard to come up with a negative, except that perhaps I wish I had thought of this."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2386050)

[View Reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/)

MD

Monika D.

Software Engineer

> "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407)

IS

Ivica S.

Digital Marketing Manager

> "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311)

CF

Claudio F.

CEO and Founder

> "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719)

PS

Paulo S.

CEO

> "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

KS

KRISANPAL S.

Digital Marketing Executive

> "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

Greg R.

ED

> "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522)

OM

Ollie M.

Business Support Technician

> "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250)

CJ

Calvin J.

Marketer

> "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

GG

GIUSEPPINA G.

sales

> "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save many..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542)

Bryce P.

Director

> "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542)

FB

Francesco B.

CEO

> "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

KC

Kara C.

Owner

> "I can't set the chat to the side on mobile like I can I desktop."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658)

RM

Rian M.

Founder

> "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399)

FB

Francesco B.

CEO

> "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

PS

Paulo S.

CEO

> "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

AW

Anna W.

Customer Service and Sales Team Lead

> "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

CJ

Calvin J.

Marketer

> "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

AG

Aryan G.

Web developer

> "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370)

YM

Yogita M.

WordPress Developer

> "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842)

AS

Arpita S.

Software Developer

> "I think it is not ideal when I had huge clients traffic from ads and linkedin posts."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639)

CJ

Calvin J.

Marketer

> "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

SS

Shane S.

CEO

> "If you mis-define a workflow you can chew threw your billable conversations."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

Guillermo G.

CEO

> "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093)

ML

Margaret L.

Owner

> "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

KS

KRISANPAL S.

Digital Marketing Executive

> "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

KL

Kathy L.

CEO

> "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811)

AW

Anna W.

Customer Service and Sales Team Lead

> "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

APP

Aabbeygaius Prince P.

Marketing Manager

> "The chat templates are limited and not very flexible."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317)

CP

Chirag P.

Web Designer

> "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049)

CS

Cholavendhan S.

MD

> "Paid version is not affordable for small non profit education sector."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064)

RH

Ramisetty H.

Support.com

> "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290)

KO

Kenneth O.

Communication Professional

> "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917)

PS

Prashant S.

Software Developer

> "Integration with our website was simple, and the interface is clean enough for new users to learn quickly."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082)

BJ

Brendan J.

Administrator

> "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

IA

Ilya A.

CEO

> "The new AI agent features are saving our office manage about 50% of the customer service chats work."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037)

CJ

Calvin J.

Marketer

> "Unfortunately, communication and support were a major disappointment."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

KF

Karan F.

Full Stack Developer

> "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984)

BJ

Brendan J.

Administrator

> "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

AJ

Abhishek J.

Web Developer

> "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805)

AV

Antonio V.

VP

> "Costly add-ons, branding removal pricey."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

CO

Charles O.

National Treasurer

> "Tidio allows me to offer live chat to customers from anywhere across internet connection."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692)

LL

Lewis L.

Co-founder

> "Not integrated well with SaaS users."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299)

TK

Tejendra K.

Full Stack Developer

> "It help me to find the qualify saas leds for my startup and direct them to relevant tickets."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984)

KS

KRISANPAL S.

Digital Marketing Executive

> "Small businesses may not be able to afford this easily."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

IF

Ian F.

Owner

> "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response,..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124)

LA

Lydia A.

Teacher

> "Pricing to remove branding is still too expensive"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104)

PA

Panchal A.

Administrator

> "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977)

SC

Shilton C.

Information Officer / Communication

> "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929)

KS

KRISANPAL S.

Digital Marketing Executive

> "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

BJ

Brendan J.

Administrator

> "Our credit card was auto charged."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

SS

Shane S.

CEO

> "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

ML

Margaret L.

Owner

> "It is a little difficult to use at first. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

SS

Shane S.

CEO

> "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

DA

Domenic A.

Data Analyst

> "It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4795141)

AV

Antonio V.

VP

> "Live chat boosts engagement, and Lyro AI handles 70% of queries."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

Brandon H.

CEO

> "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles should..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981)

VR

Verified Reviewer

SeniorvMarketing Manager

> "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846)

OS

Ofwono S.

Operator CCR

> "The support team does not respond to inquiries in time and has slow software loading"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597)

AM

Abdelrhman M.

support team

> "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484)

UM

Usaama M.

engineer

> "Delays in sending notifications hence harding responses made by workers"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695)

AV

Antonio V.

VP

> "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

FW

Fon W.

CPO

> "I followed the available tutorials, but still couldn't connect it to our domain."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653)

LRH

LUIS RODRIGO H.

Marketing and Branding Coordinator

> "What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6826116)

VR

Verified Reviewer

Marketer

> "What I don't really like is the quality of the payment plan and what's involved in the package"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056)

Roger A.

Owner

> "I like how it combines message and email in one platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080)

MA

Michael A.

Publisher

> "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

KR

Kashish R.

Quality Assurance

> "As a QA when i was searching for some good chatbot which covers all scnerios which user can ask in every situation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6824273)

KW

Krzysztof W.

CEO

> "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291)

JS

Jen S.

Owner

> "It works really well and looking forward to using it on my websites as I scale my business to stay connected to customers."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6823342)

EA

Edson A.

CEO

> "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058)

Steven M.

system technique

> "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441)

VM

Viv M.

chief people officer

> "slowly on loading hence needs some update for the best experience"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967)

AV

Antonio V.

VP

> "Custom widgets look great, but some face lag, slow alerts, and pricey add-ons."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

JH

Jaden H.

Technical Marketing Specialist

> "If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___3591315)

VR

Verified Reviewer

Founder

> "I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835783)

JnP

Jonatán P.

Web Master

> "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917)

KS

KRISANPAL S.

Digital Marketing Executive

> "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

MA

Michael A.

Publisher

> "Customer support could not agree on why they were doing a bait and switch. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

RM

Rian M.

Founder

> "The live Chat with Tidio is a must have for all of our websites for our clients."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399)

JB

Jayden B.

Screening Officer

> "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908)

[View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

## User interface

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

4.47 (848)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

4.73 (590)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

TeamSupport

24/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/87908/TeamSupport/#features)

Tidio

Top features

32/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features)

### Recognition

No recognitions have been awarded to TeamSupport

No recognitions have been awarded to Tidio

### Deployment & support

TeamSupport

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Tidio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TeamSupport

-   By TeamSupport
-   Located in United States
-   Founded in 2009

Tidio

-   By Tidio
-   Located in United Kingdom
-   Founded in 2013

## Popular Comparisons

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$45/month

Price

$39/month

4.3

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/87908-164283/TeamSupport-vs-Zendesk)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,070)](https://www.capterra.com/p/135003/Slack/reviews/)

$0/month

Price

$8.75/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat)

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,758)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$45/month

Price

$15/month

4.3

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/87908-102188/TeamSupport-vs-LiveAgent)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,719)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$0/month

Price

$25/month

4.6

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$45/month

Price

$19/month

4.3

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/87908-124981/TeamSupport-vs-Freshdesk)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,758)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$0/month

Price

$15/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat)

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$45/month

Price

$20/month

4.3

Features

4.5

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/87908-169505/TeamSupport-vs-Zoho-Desk)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$0/month

Price

$39/month

4.6

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

vs

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

$45/month

Price

$39/month

4.3

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/87908-134347/TeamSupport-vs-Intercom)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$0/month

Price

$19/month

4.6

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat)

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

vs

[Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (257)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

$45/month

Price

$25/month

4.3

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/87908-130406/TeamSupport-vs-AGI-Self-Service)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

$0/month

Price

$39/month

4.6

Features

4.4

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)