# Compare TeamSupport vs Help Scout 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TeamSupport and Help Scout based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/87908-136909/TeamSupport-vs-Help-Scout

---

# TeamSupport vs Help Scout Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TeamSupportHelp Scout2/4 selected

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

[## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [848 reviews](#user-reviews)

Positive

787

Neutral

47

Negative

14

[## Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

Starting Price

$55.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [226 reviews](#user-reviews)

Positive

212

Neutral

13

Negative

1

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### Bitrix24

4.2 (986)

* * *

Starting Price

$69.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

82%

of reviewers  
rated it above 4 stars

* * *

### HelpDesk

4.6 (180)

* * *

Starting Price

$29.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

91%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### Zoho Desk

4.5 (2,212)

* * *

Starting Price

$20.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

### Freshdesk

4.5 (3,412)

* * *

Starting Price

$19.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

## Send this comparison chart to my inbox

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,326 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.3

Third-Party Integrations

\--

Customizable Fields

3.3

Prioritization

5.0

68%Fit

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

4.3

Third-Party Integrations

\--

Customizable Fields

4.0

Prioritization

3.8

User satisfaction

User satisfaction

4.5

User reviews[848](https://www.capterra.com/p/87908/TeamSupport/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.6

User reviews[226](https://www.capterra.com/p/136909/Help-Scout/reviews/)

Ease of use

4.7

Functionality

4.3

Value for money

4.4

Customer support

4.6

Price starts from

Price starts from

$45Per User, Per Month

-   Free version
-   Free trial

Price starts from

$55Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Best for

SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate

## User reviews

Pros & cons

SL

Stefan L.

Sales Manager

> "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718)

SL

Stefan L.

Sales Manager

> "Some users say the search or loading times lag or require workarounds."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718)

FG

Fabrizio G.

Design Lead

> "Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7029544)

Christian P.

Human Resources Manager

> "I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

SM

Steven M.

system technique

> "It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6610598)

Kelly B.

Design Engineering Manager

> "It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5070084)

EH

Elizabeth H.

SENIOR PRODUCT MANAGER

> "i love it because you can work from home and have full support at home with team support. "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7061558)

AH

Angela H.

Junior Systems Administrator

> "The search feature sometimes performs poorly; especially when looking up tickets issued for past events."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3987732)

Saskia M.

Senior Director Sales Marketing

> "Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4947297)

Bandaru S.

Student

> "The message threads on tickets are slow it takes time for loading."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911)

Christian P.

Human Resources Manager

> "Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

DN

Deepak N.

Product Support Representative III

> "Sometime TS taking much time to load the reports . When we refresh reports then the alignment of rows in the report gets blend..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2849374)

MU

Maria U.

Customer Support Manager

> "The software is well equipped and I like the help desk support capabilities."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6625782)

AK

Asraf K.

Recruiter

> "Risk of inefficient communication sometime too long decision process"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4677943)

SP

Shania P.

Assistant Finance Manager

> "Teamsupport is a great portal for team chatting."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6663773)

VR

Verified Reviewer

Health consultant

> "Sometimes it is difficult to create a ticket."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4411520)

RK

Rachel K.

Operations and Marketing

> "It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to stay on..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

AH

Alfred H.

Client Experience Specialist

> "It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept,..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2181918)

TP

Tarak P.

Support Engineer

> "It has Simple UI and Easy to use application which has made communications easy."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009)

Phillip K.

Customer Accounts Officer

> "The reports are a little challenging to understand."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

RK

Rachel K.

Operations and Marketing

> "It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

VR

Verified Reviewer

Application Development Specialist

> "Most of the features in the tool are not user friendly."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3687455)

Christian P.

Human Resources Manager

> "Our favorite part about using TeamSupport is how it streamlines our communication with customers."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

Phillip K.

Customer Accounts Officer

> "It's possible that I haven't made time to thoroughly understand the reports."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

GM

Grace M.

human resource assistant

> "it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4594614)

LM

Lane M.

Director, Client Services

> "This limits our ability to pull some of the reports we need without exporting to Excel and then manually pulling things together,..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2364158)

Phillip K.

Customer Accounts Officer

> "I adore the automated email tool since it comes in handy when we are not in the office or when we need to check up on tickets that..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

BB

Bill B.

Manager of Client Services

> "It is sporadic, but in the last three months, our employees have reported not receiving a notice when a ticket they are assigned..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370498)

AT

Amanda T.

Ceo

> "Definitely a good decision to use team support"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032)

DYS

Deniz Yekta S.

engineer

> "We are having trouble loading reports from time to time."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3197617)

KC

Kim C.

Customer Service Assistant

> "Customer service is also great."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6855140)

Emin N.

Sales and Customer Relations Assistant

> "The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2272156)

AT

Amanda T.

Ceo

> "This application Was extremely Navigate and utilize."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032)

LG

LAURA G.

VP of Account Management

> "The reporting can be challenging. "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2833864)

JB

James B.

executive director

> "the application has given us opportunity to respond on concerns on time through chat boxes provided"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196)

MD

Matthew D.

BSA

> "The slowness and unable to group tickets by team members"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2383364)

TP

Tarak P.

Support Engineer

> "Also the report building feature is really very good."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009)

EP

Edward P.

Product Support Representative III

> "Can sometimes experience slowness and does not refresh on demand sometimes."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2188697)

MJ

Max J.

Systems Engineer

> "It allows us to provide a better customer service experience and allows cases to be resolved faster and more personalized."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4726372)

RC

Rafael C.

Technical Support Manager

> "Customizing reports, the templates are not easy to follow"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2611471)

JB

James B.

executive director

> "I like the message chatting feature that is provided its so simple to use with good interface indeed "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196)

MM

Miriam M.

Team Lead

> "The report creation can be challenging."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2805504)

RK

Rachel K.

Operations and Marketing

> "Team Support is a top-notch company that centers around the customer's success."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

AT

Andrew T.

Help Desk Technician

> "Reports are a little difficult and confusing to set up."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370481)

RK

Rachel K.

Operations and Marketing

> "It has changed how we do business by improving communication."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

DC

Deborah C.

Parish Reporting & Support Manager

> "The reports are a bit difficult to learn."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2684259)

Bandaru S.

Student

> "Team support provides services to customer by answering the common issues these can be access by the customer."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911)

MC

Mickey C.

Director of Customer Support

> "It's really hard to come up with a negative, except that perhaps I wish I had thought of this."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2386050)

[View Reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/)

AB

Angelica B.

University Intern

> "Teams can work together on client queries using the software's collaborative inbox, which leads to quicker responses and more..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

MO

Meghann O.

Customer Success Manager

> "I don't love the recent updates and we often had technical issues of our webhook disabling."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6608555)

Emma B.

Senior Director Product Marketing

> "The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

TP

Thomas P.

Head of Customer Success

> "They are constantly making poor decisions when designing updates."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6517003)

FL

Fernando L.

Technical engineer

> "Collaboration features, such as ticket assignment and internal sharing of customer notes, have streamlined our team's..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892)

SG

Shauna G.

packager

> "I have trouble when I try to use the mobile app."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6589281)

VR

Verified Reviewer

Technical Support Specialist

> "It's a no frills help desk tool that gets out of your way and just lets you help your customers"

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6756047)

VR

Verified Reviewer

Software Engineer

> "There are a few minor issues that made my daily work a hassle, like providing a bigger picture of all the chat supports of the..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043)

Emma B.

Senior Director Product Marketing

> "It also facilitates reporting on key performance indicators for our business, such as average response and resolution times."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

AB

Angelica B.

University Intern

> "Periodic bugs and poor system performance have been reported by certain users, which can reduce productivity."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

AB

Angelica B.

University Intern

> "Its user-friendly interface enables seamless ticket administration, providing effective and well-organized customer contact."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

AB

Angelica B.

University Intern

> "Last but not least, the pricing structure can be a problem for startups or small firms with tight funds."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

JB

Jessica B.

Digital Content Creator

> "It increases efficiency in handling support through email."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600)

Carine Sylvie T.

Remote administrative assistant

> "Too many functions can make it a little difficult for beginners to get to grips with the interface"

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6025105)

OJ

Oparanya J.

Finance Manager

> "Help Scout has been a reliable and accurate help-desk and customer service solution."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6280018)

AV

Amanda V.

Developer Administrative Assistant and more

> "Keeps disconnecting from apps and support couldn't fix it. "

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6002057)

FL

Fernando L.

Technical engineer

> "We like its user-friendly interface and intuitive ticketing system make it easy to manage customer queries and respond in a timely..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892)

VR

Verified Reviewer

Information Technology Analyst

> "The only issue I have is that its report generator does not allow you to create reports for tickets cleared for each individual..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3255166)

Lillian G.

Human Resources Generalist

> "Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922)

VR

Verified Reviewer

Backend developer

> "It has very limited features.pricing is a bit Higher and has limited language support."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4626019)

Lillian G.

Human Resources Generalist

> "Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922)

Erik W.

Executive Director

> "There were often conflict issues so we just turned it off, which is a shame because it's a major feature we had relied on."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3565437)

Emma B.

Senior Director Product Marketing

> "I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

KW

Katarzyna W.

Technical Support Specialist

> "The chat is just not working that great, it was old-fashioned, hard to implement, and just overall not a great experience for both..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3535399)

ZM

Zofia M.

Customer Success Lead

> "Collaborating with other team members using this tool is convenient."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581)

KF

Kenneth F.

Accounting

> "Furthermore, the customer service representatives appeared to be unfamiliar with product and its features."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4631517)

JB

Jessica B.

Digital Content Creator

> "Help scout raises the bar in great customer service."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600)

RS

Ridge S.

IT Help Desk

> "It usually clears up after a bit, but for them to have just done a price increase for this product with no real enhancements (at..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487)

ZM

Zofia M.

Customer Success Lead

> "There are no unnecessary distractions, and the navigation is easy."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581)

TA

Tusar A.

marketing manager

> "It's hard to spice up the customers."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4621339)

Emma B.

Senior Director Product Marketing

> "All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

Sam B.

Partner

> "In my opinion, it is overpriced."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317)

Aimee Rebekah S.

Director

> "Help Scout is really affordable and it's really simple and it does have limits but if you're just looking for a simple way to..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4450830)

Sam B.

Partner

> "Help Scout is expensive."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317)

VR

Verified Reviewer

Software Engineer

> "I was able to quickly set up the entire platform in no time, which is very unlike other help desk services that are difficult to..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043)

DM

David M.

Director

> "It feels like the ticketing system has now been abandoned as far as new development is concerned. "

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3347826)

LG

Laura G.

Director of Digital Marketing

> "It's organized, has solid workflows, and is a great tool to keep all of our customer information in one centralized location."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3550186)

RS

Ridge S.

IT Help Desk

> "It likes to stop functioning from time to time."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487)

[View Reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

## User interface

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

4.47 (848)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

4.61 (226)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

TeamSupport

Top features

32/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/87908/TeamSupport/#features)

Help Scout

26/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/136909/Help-Scout/#features)

### Recognition

No recognitions have been awarded to TeamSupport

No recognitions have been awarded to Help Scout

### Deployment & support

TeamSupport

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Help Scout

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TeamSupport

-   By TeamSupport
-   Located in United States
-   Founded in 2009

Help Scout

-   By Help Scout
-   Located in United States
-   Founded in 2011

## Popular Comparisons

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[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

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