# Compare TeamSupport vs Freshdesk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshdesk and TeamSupport based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/87908-124981/TeamSupport-vs-Freshdesk --- # Freshdesk vs TeamSupport Features and Cost Comparison Last updated March 30th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshdeskTeamSupport2/4 selected [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [3,412 reviews](#user-reviews) Positive 3,199 Neutral 163 Negative 50 [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Starting Price $45.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [848 reviews](#user-reviews) Positive 787 Neutral 47 Negative 14 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,326 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Ticket Management 4.6 Real-Time Notifications 4.6 Third-Party Integrations 4.2 Customizable Fields 4.2 Prioritization 4.5 70%Fit Not enough reviews Feature ratings Ticket Management 4.7 Real-Time Notifications 4.3 Third-Party Integrations \-- Customizable Fields 3.3 Prioritization 5.0 User satisfaction User satisfaction 4.5 User reviews[3,412](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.5 User reviews[848](https://www.capterra.com/p/87908/TeamSupport/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $45Per User, Per Month - Free version - Free trial Best for Best for Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. Best for TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products. ## User reviews Pros & cons RD Riccardo D. Customer Support Manager > "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) PF Pedro F. Head of Marketing > "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately,..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) VR Verified Reviewer Analyst > "Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7126904) DL DONIA L. Project Manager > "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be time-consuming." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) PF Pedro F. Head of Marketing > "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) RD Riccardo D. Customer Support Manager > "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) VR Verified Reviewer IT Support Analyst > "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) MV Mayank V. Product Manager > "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) GC Graziana C. Customer Operations Lead > "I don’t like the price concept from Freshdesk, where some higher tiers needs more money" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) TM TouFue M. IT Tech > "Submitting ticket, creating knowledge base, setting up canned response all are great features to have." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7080410) SD Shikha D. Senior Reputation Executive > "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306) AY Andrew Y. Technical Support Manager > "Customer support portal, ticket communication, satisfaction emails, Support article creation, and now AI integration, A+ all around!" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6838487) PA Priscial A. Customer Service > "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a nightmare. Despite..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) DL DONIA L. Project Manager > "The automatic ticket allocations and the self help feature have saved us a lot of work and my team can invest in more complex problems." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) VB Vittal B. Chief Product and Strategy Officer > "Its reporting is passable, but not ideal to build complex custom dashboards." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) PH Patricia H. Program Director > "It allows our small team to remain receptive and not to feel overwhelmed by messages flowing in different directions." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7070140) AP Adam P. Systems Billing Developer > "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) AP Adam P. Systems Billing Developer > "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to be..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) NV Niels V. CFO > "There customer service and assistance is not excisting, questions remain unanswered, no solutions are offered, with this all kind of problems start to arise for..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6340632) AT Akshay T. Purchase Engineer > "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173) CE Chuck E. Support Services Analyst > "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735) VL Vanessa L. CEO > "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to assign tickets..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176) BA Brian A. Depot tech > "There were certain operations that could become difficult to keep track." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053) JH Jessica H. Digital Advisor > "I use Freshdesk daily as it is an efficient customer support platform that allows me to enhance productivity by managing and resolving customer inquiries in mu..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475) IJ Isaac J. Director > "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a refund. " [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010) RA Riyad A. Technical Support Engineer > "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there are some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) JR Joe R. IT Director > "I also found the portal login to be troublesome at times when trying to login" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) JR Joe R. IT Director > "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) KS Katie S. Operations Manager > "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678) JT Jacqueline T. Director of Technology > "Our productivity with ticket management increased beyond what my expectations were and the fact that we could keep the tickets forwarded the same way through an..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6292361) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) SC Silvester C. Sr. Manager > "The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like a..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7111932) YY Yhan Y. Assistant Manager > "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895) VR Verified Reviewer Account Manager > "Great value for money, I use the product daily to track and manage customer support tickets, also love the integration to our entire tech stack and ease of use." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6868570) PA Priscial A. Customer Service > "We endured numerous calls and had no updates, with Freshdesk insisting we pay for two agents despite having only one for nearly 10 months." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) AZ Arpad Z. Senior software consultant > "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer inquiries." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938) VR Verified Reviewer IT Support Analyst > "My issues are more with the ticketing portion of Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) Harry G. Head of Creative > "A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6464954) PJ Posh J. US IT LEAD > "The delayed response time for support caused productivity issues for my team" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) CO Chris O. President > "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086) LM L M. Lead Data And Analytics Manager > "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses which got..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685) CL Carissa L. Marketing and sales manager > "It’s made our system for handling customer inquiries so much more organized and provides an easy to find history on past customer tickets." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6833253) Mitusha A. Conversational AI Developer > "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case of some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388) JM Jessica M. Customer Service > "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731) CG Courtney G. Artist > "Microphone disconnects from the program so the customer cannot hear you" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6327744) AA Aditya A. Customer Service Representative > "It’s simplified the way in which I manage high-volume inquiries and helped me resolve queries more quickly while also keeping customers informed." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6780593) SS Samuel S. Executive Administrator > "Also lacks ability to change what is seen (or tracked)." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254) EC Ewan C. Billing and Accounts Administrator > "The ticketing system, SLAs, and canned responses allow us to solve issues more quickly and more correctly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6843675) IM Ian M. Partner > "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173) GC Graziana C. Customer Operations Lead > "Freshdesk has an outstanding self service support, which gives immediate answers to customers" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) VR Verified Reviewer Health Coach Manager > "You have to be careful about replying to a ticket, so the member/customer does not see replies." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6425162) SC Stefano C. Marketing manager > "Entry-level plans are affordable but costs can grew quickly in higher-tier plans, if you need advanced features like custom reporting and better automations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6575065) IgG Ivan gabriel G. Operator > "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807) MA Martin A. Snr Technical Product Support Engr > "Real-time chat and task management tools are reliable and enhance workflow." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7117013) JI Joy I. Administrative Coordinator > "It depends on internet connection due to lack of offline access." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797) SJ Sam J. Office Administrator > "I like the AI that is used to route tickets and analyze the customers concerns, as well as perform repetitive tasks." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6489579) PA Priscial A. Customer Service > "As a result, we had to pay for services we didn’t use and ended up discontinuing Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) MA Martin A. Snr Technical Product Support Engr > "Freshdesk is a robust platform for managing customer support efficiently." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7117013) IS Ian S. GM > "Lastly - the charts on the mobile app are not very usable as you can't save filters and to change filters on mobile is almost impossible." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4965039) VB Vittal B. Chief Product and Strategy Officer > "We made sure we were responsive even during product launches or outages with automation, SLAs, and canned responses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) VR Verified Reviewer Marketing Director > "If you're looking to customize your helpdesk, Freshdesk is not for you." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619) SM Shailesh M. IT Service Delivery Manager > "It also means that various departments can collaborate seamlessly too." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408) Sofiya K. Support Specialist > "The tech support for the app is also abysmal - they are extremely slow to respond or they just don't respond; when they do respond - they reply back with..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) SM Shailesh M. IT Service Delivery Manager > "Overall experience is positive - makes my day-to-day life easy by tracking/organising all queries/incidents for me." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408) Sofiya K. Support Specialist > "The Fresh Chat mobile app keeps crashing without any reason, and it does not provide an error code, making it difficult to figure out how to fix the problem." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) V Vidhi .. Marketing Associate > "It took some time to set up and get used to, but the productivity of our team over the long haul has been considerable along with the engagement with the..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6568963) JH Jessica H. Digital Advisor > "I like all of Freshdesk's features but I can see that it might not meet the needs of all businesses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475) RJ Ramos J. Senior Researcher > "I like its advanced reporting and analytics capabilities that enable us to improve processes and measure performance." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6749011) SK Surya K. Sr. Manager > "First, the interface can feel overwhelming, especially for new users." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6580514) RA Riyad A. Technical Support Engineer > "The ticket management system is user-friendly, and the ability to track ticket progress and monitor team performance has been invaluable." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) VR Verified Reviewer Problem Setter > "I also found that some aspects of the product can be difficult to use, such as the reporting features which require a lot of customization to get the data I need." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4768338) VR Verified Reviewer Associate Product Manager > "Very effective ticket management, can be integrated with a wide variety of softwares either through the marketplace or through custom SDKs." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571991) JS Jessica S. Owner > "There is Not always timely response to live chat." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6616914) GC Graziana C. Customer Operations Lead > "Freshdesk is completely intentional in managing and centralizing customer support" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) PA Paola A. Team Leader > "Sometimes this can be a problem because of the type of information that is displayed in the tickets, however I don't see it as such a big problem." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4848219) VR Verified Reviewer Communications and Events Manager > "It is an easy for an entire team to access emails and other communications without having to share log in information across multiple accounts" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6866638) VR Verified Reviewer Software Developer > "Additionally, there have been occasional glitches or slow loading times that can be frustrating when working on time-sensitive customer inquiries." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4761617) VR Verified Reviewer Project Manager > "I've used a few ticketing systems in my career, and I find Freshdesk to the one of the best ones." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7119649) KT Karla T. system engineer > "The technical support is terrible. If we want to solve something, it takes more than 24 hours, the response should be immediate so as not to delay the work." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4936685) [View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) SL Stefan L. Sales Manager > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718) SL Stefan L. Sales Manager > "Some users say the search or loading times lag or require workarounds." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718) FG Fabrizio G. Design Lead > "Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7029544) Christian P. Human Resources Manager > "I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495) SM Steven M. system technique > "It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6610598) Kelly B. Design Engineering Manager > "It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5070084) EH Elizabeth H. SENIOR PRODUCT MANAGER > "i love it because you can work from home and have full support at home with team support. " [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7061558) AH Angela H. Junior Systems Administrator > "The search feature sometimes performs poorly; especially when looking up tickets issued for past events." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3987732) Saskia M. Senior Director Sales Marketing > "Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4947297) Bandaru S. Student > "The message threads on tickets are slow it takes time for loading." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911) Christian P. Human Resources Manager > "Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495) DN Deepak N. Product Support Representative III > "Sometime TS taking much time to load the reports . When we refresh reports then the alignment of rows in the report gets blend..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2849374) MU Maria U. Customer Support Manager > "The software is well equipped and I like the help desk support capabilities." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6625782) AK Asraf K. Recruiter > "Risk of inefficient communication sometime too long decision process" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4677943) SP Shania P. Assistant Finance Manager > "Teamsupport is a great portal for team chatting." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6663773) VR Verified Reviewer Health consultant > "Sometimes it is difficult to create a ticket." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4411520) RK Rachel K. Operations and Marketing > "It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to stay on..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) AH Alfred H. Client Experience Specialist > "It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept,..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2181918) TP Tarak P. Support Engineer > "It has Simple UI and Easy to use application which has made communications easy." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009) Phillip K. Customer Accounts Officer > "The reports are a little challenging to understand." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) RK Rachel K. Operations and Marketing > "It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) VR Verified Reviewer Application Development Specialist > "Most of the features in the tool are not user friendly." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3687455) Christian P. Human Resources Manager > "Our favorite part about using TeamSupport is how it streamlines our communication with customers." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495) Phillip K. Customer Accounts Officer > "It's possible that I haven't made time to thoroughly understand the reports." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) GM Grace M. human resource assistant > "it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4594614) LM Lane M. Director, Client Services > "This limits our ability to pull some of the reports we need without exporting to Excel and then manually pulling things together,..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2364158) Phillip K. Customer Accounts Officer > "I adore the automated email tool since it comes in handy when we are not in the office or when we need to check up on tickets that..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) BB Bill B. Manager of Client Services > "It is sporadic, but in the last three months, our employees have reported not receiving a notice when a ticket they are assigned..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370498) AT Amanda T. Ceo > "Definitely a good decision to use team support" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032) DYS Deniz Yekta S. engineer > "We are having trouble loading reports from time to time." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3197617) KC Kim C. Customer Service Assistant > "Customer service is also great." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6855140) Emin N. Sales and Customer Relations Assistant > "The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2272156) AT Amanda T. Ceo > "This application Was extremely Navigate and utilize." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032) LG LAURA G. VP of Account Management > "The reporting can be challenging. " [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2833864) JB James B. executive director > "the application has given us opportunity to respond on concerns on time through chat boxes provided" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196) MD Matthew D. BSA > "The slowness and unable to group tickets by team members" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2383364) TP Tarak P. Support Engineer > "Also the report building feature is really very good." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009) EP Edward P. Product Support Representative III > "Can sometimes experience slowness and does not refresh on demand sometimes." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2188697) MJ Max J. Systems Engineer > "It allows us to provide a better customer service experience and allows cases to be resolved faster and more personalized." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4726372) RC Rafael C. Technical Support Manager > "Customizing reports, the templates are not easy to follow" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2611471) JB James B. executive director > "I like the message chatting feature that is provided its so simple to use with good interface indeed " [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196) MM Miriam M. Team Lead > "The report creation can be challenging." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2805504) RK Rachel K. Operations and Marketing > "Team Support is a top-notch company that centers around the customer's success." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) AT Andrew T. Help Desk Technician > "Reports are a little difficult and confusing to set up." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370481) RK Rachel K. Operations and Marketing > "It has changed how we do business by improving communication." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) DC Deborah C. Parish Reporting & Support Manager > "The reports are a bit difficult to learn." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2684259) Bandaru S. Student > "Team support provides services to customer by answering the common issues these can be access by the customer." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911) MC Mickey C. Director of Customer Support > "It's really hard to come up with a negative, except that perhaps I wish I had thought of this." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2386050) [View Reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/) ## User interface 4.50 (3,412) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) 4.47 (848) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Freshdesk 31/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/124981/Freshdesk/#features) TeamSupport Top features 32/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/87908/TeamSupport/#features) ### Recognition No recognitions have been awarded to Freshdesk No recognitions have been awarded to TeamSupport ### Deployment & support Freshdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos TeamSupport Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshdesk - By Freshworks - Located in United States - Founded in 2011 TeamSupport - By TeamSupport - Located in United States - Founded in 2009 ## 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