# Smartsheet vs Zoho Projects: Features and Cost Comparison 2026 | Capterra > Smartsheet vs Zoho Projects: Which project management tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/79104-169455/Smartsheet-vs-Zoho-Projects --- # Smartsheet vs Zoho Projects Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SmartsheetZoho Projects2/4 selected [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3479)](https://www.capterra.com/p/79104/Smartsheet/reviews/) [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/)[4.5 (855)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) [## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3479)](https://www.capterra.com/p/79104/Smartsheet/reviews/) [## Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/)[4.5 (855)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting Price $12.00/month Starting Price $12.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.3 Customer Service 4.3 Starting Price $4.00/month Starting Price $4.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [3,479 reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) Positive 3,208 Neutral 224 Negative 47 Positive 3,208 Neutral 224 Negative 47 Reviews Sentiment Based on [855 reviews](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Positive 789 Neutral 49 Negative 17 Positive 789 Neutral 49 Negative 17 Best for (according to reviews) - **Business size**: Small businesses account for 1,725 reviews (50%), demonstrating broad uptake across this segment, with notable presence in enterprise (23%) and midsize businesses (20%). - **Industry**: Information technology and services (8%), computer software (6%), and construction (6%) represent the primary industries, together making up 20% of total reviews. - **Use cases**: Project management (60%), task management (35%), and workflow management (31%) are the main applications, highlighting strong focus on collaborative work organization. Best for (according to reviews) - **Business size**: Small businesses account for 671 reviews, representing 81% of feedback, demonstrating broad uptake among this segment. - **Industry**: Information technology and services, computer software, and marketing/advertising together make up 32% of reviews, indicating diverse industry adoption. - **Use cases**: Project management (84%), task management (37%), and project tracking (22%) are the primary use cases, highlighting a focus on workflow and organization. ## Reviewer verdict Smartsheet Smartsheet users find it best for organizations needing comprehensive project management with flexible task creation, real-time reporting, and dynamic scheduling tools. Reviewers highlight its intuitive interface, customizable templates, and visual Gantt charts for planning and tracking, while they value the collaboration features for sharing documents and updates. However, some users mention that sheet management can be cumbersome and that premium features may be costly for smaller teams. Zoho Projects Zoho Projects users consider it ideal for teams seeking an affordable, user-friendly project management tool with strong integration capabilities, especially with other Zoho apps. Reviewers appreciate its efficient task scheduling, real-time tracking, and clear visual progress tools, noting the value of features like critical path analysis and time tracking. They also mention that while the platform is customizable and offers a free version, setup can be complex and customer support response times may be slow. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When comparing Smartsheet and Zoho Projects in the project management space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 75,145 reviews from Project Management users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Smartsheet 82%Fit Feature ratings Task Management 4.5 Project Planning/Scheduling 4.6 Task Progress Tracking 4.5 Task Scheduling 4.5 Zoho Projects 81%Fit Feature ratings Task Management 4.5 Project Planning/Scheduling 4.5 Task Progress Tracking 4.5 Task Scheduling 4.6 Task Management 4.5 (849) 4.5 (351) Smartsheet users appreciate its comprehensive task management features, including task creation, assignment, and tracking. They value the ability to set due dates, add descriptions, and assign responsible parties, which they say enhances collaboration and efficiency. However, some users mention that the resource assignment feature can be clunky and inflexible. Zoho Projects users, on the other hand, find the task management feature effective for staying on top of to-dos and managing team workloads. They appreciate the ability to create task lists, set priorities, and integrate with other Zoho apps, which they say streamlines communication and collaboration. Overall, users find Smartsheet's task management comprehensive and flexible, while they value Zoho Projects for its user-friendly interface and integration capabilities. Project Planning/Scheduling 4.6 (558) 4.5 (299) Smartsheet reviewers appreciate its robust project planning and scheduling tools, such as Gantt charts, customizable templates, and timeline views. They find these features helpful for defining milestones, setting dependencies, and tracking progress. Users also value the ability to share project plans within their organization. Zoho Projects users also praise its project planning and scheduling capabilities, highlighting the Gantt chart view, task dependencies, and real-time progress tracking. They find these features useful for keeping projects on track and ensuring timely completion. In summary, users value both platforms for their project planning and scheduling features, noting that Smartsheet offers customizable templates and timeline views, while Zoho Projects provides real-time tracking and clear visual representations. Task Progress Tracking 4.5 (473) 4.5 (143) Smartsheet users find its task progress tracking feature valuable for real-time monitoring and collaboration. They appreciate the ability to add updates, comments, and attachments to tasks, which they say promotes visibility and timely decision-making. Users also like the visual representation of progress in Gantt charts and the ease of creating custom views and dashboards. Zoho Projects users also value its task progress tracking, noting the clear overview of task status, including percentage completed and due dates. They appreciate the ability to assign tasks and set deadlines, which they say ensures accountability and helps meet project goals. Overall, users find Smartsheet's real-time tracking and visual tools helpful, while they value Zoho Projects for its clear task status overview and accountability features. Task Scheduling 4.5 (494) 4.6 (158) Smartsheet users appreciate its dynamic task scheduling features, which they say include the ability to set start and end dates, establish dependencies, and automate scheduling. They find the graphical interface intuitive and helpful for visualizing schedules and tracking progress. Users also value the automated reminders and alerts, saying that they ensure timely task completion. Zoho Projects users find its task scheduling efficient and organized, highlighting the ability to set dependencies, use Gantt charts, and perform critical path analysis. They appreciate the simple scheduling system and the ability to set deadlines and track progress. In general, users find Smartsheet's task scheduling intuitive and feature-rich, while they value Zoho Projects for its efficient scheduling and critical path analysis. ## Pricing comparison ### Starting prices Smartsheet $12.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/79104/Smartsheet/pricing/) Zoho Projects $4.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/169455/Zoho-Projects/pricing/) ### Value-for-money analysis 4.4 (3479) 4.4 (855) An exploration of what reviewers say about both Smartsheet's and Zoho Projects's value for money finds that Smartsheet reviewers see it as a versatile tool with a range of features for project management and collaboration, while Zoho Projects reviewers comment on its affordability and extensive functionality. Reviewers find Smartsheet's intuitive interface and robust reporting capabilities to be beneficial, noting that it saves time and money. They appreciate the ability to share with non-account holders and the flexibility in pricing plans. However, some users mention that the cost can be high, especially for small businesses, and that many advanced features require expensive premium plans. As for Zoho Projects, reviewers find it also provides good value for money, highlighting its user-friendly interface, customizable features, and affordable pricing plans. They appreciate the availability of a free version and the extensive functionality offered at a low cost. Nonetheless, some users feel that the premium plans are expensive and that certain advanced features are only available in higher-priced tiers, which can be a drawback for smaller teams. ## How does the user experience compare on Smartsheet vs Zoho Projects? ### Overall rating 4.5 (3479) 4.5 (855) ### User interface Smartsheet Zoho Projects ### Customer service and support Smartsheet Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Zoho Projects Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Smartsheet vs Zoho Projects When it comes to project management tools, Smartsheet and Zoho Projects are two options that have been reviewed on Capterra by verified reviewers. Explore the experiences our reviewers have shared about Smartsheet and Zoho Projects to see how they stack up against one another and pick the one that would best fit your needs. Users appreciate Smartsheet for its robust project management capabilities, noting its flexibility, collaboration tools, and real-time reporting features. They also value its team collaboration features, highlighting the ease of editing documents on the go and real-time data sharing. Additionally, reviewers find Smartsheet effective for project tracking, citing its ability to automate tasks, track progress with Gantt charts, and provide visibility on project timelines. Meanwhile, Zoho Projects users praise its project management tools, including task automation, time tracking, and Gantt charts, which enhance productivity. They also appreciate its project tracking features, noting its intuitive interface and real-time tracking capabilities. Furthermore, users value Zoho Projects' integration capabilities with other Zoho apps and third-party tools, which streamline workflows. As for the cons, Smartsheet users mention difficulties with sheet management, such as limited filtering options and inflexible formatting. They also find the pricing to be expensive, especially for premium features. Meanwhile, Zoho Projects users report issues with task management, including complex setup and limited customization. They also express dissatisfaction with customer support, citing slow response times and limited availability. \[[2](#source-item-2)\] Pros Smartsheet CH Carnell H OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the Control Center and it will push the update to every single sheet automatically.“ January 26, 2026 AR Anitha R Senior Technical SpecialistFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow.“ February 9, 2026 Zoho Projects MEENACHISUNDARAM M Project ManagerArchitecture & Planning, 2 - 10 employeesUsed the software for: 6-12 months. “The integration of features such as timesheets, reporting, and task tracking facilitate effective project management, making Zoho Projects an ideal solution for teams seeking a comprehensive project management system.“ January 29, 2026 VA Vicky A Account ManagerInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “Zoho Projects enabled Equatorial Insurance Brokers to project tracking plus team coordination, resulting in better client service plus more organized case management.“ October 6, 2025 Cons Smartsheet LW Laura W Marketing CoordinatorEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we attempt to update intricate sheets.“ January 26, 2026 SS Sarah S Land Acquisition AdminReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while working with live data with others, it would be preferable to at least save the sort settings so they do not need to be recreated each time.“ June 25, 2025 Zoho Projects Jay B OwnerAnimation, 2 - 10 employeesUsed the software for: I used a free trial. “I disliked the UI creativity, there are lot of options but still it lacks that user friendliness of making task, sub task, task decscription and its confusing as compared to Asana as per UI is the concern, It should have a project briefing and atatchments module like Asana has at the start of the project.“ November 1, 2025 EZ Eman Z PMO excutiveManagement Consulting, 11 - 50 employeesUsed the software for: I used a free trial. “Zoho Projects' drawbacks include a learning curve for advanced features, limited customization in lower plans, complex permission settings, mobile app limitations, occasional performance issues, minimal offline access, and integration challenges with non-Zoho apps“ November 28, 2024 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from project management software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Smartsheet and Zoho Projects? Talk to a Capterra advisor for free and get results within 15 minutes. 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