# Compare Smartsheet vs Lucidchart 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Lucidchart and Smartsheet based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/79104-146136/Smartsheet-vs-Lucidchart --- # Lucidchart vs Smartsheet Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LucidchartSmartsheet2/4 selected [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[4.5 (2,246)](https://www.capterra.com/p/146136/Lucidchart/reviews/) [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,479)](https://www.capterra.com/p/79104/Smartsheet/reviews/) [## Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[4.5 (2,246)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting Price $9.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,246 reviews](#user-reviews) Positive 2,128 Neutral 94 Negative 24 [## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,479)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting Price $12.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [3,479 reviews](#user-reviews) Positive 3,208 Neutral 224 Negative 47 ## Summary * * * Key features rated by users Features selected based on 8,779 reviews from workflow management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Customizable Reports NA Task Management NA Commenting/Notes 4.2 Customizable Fields NA Real-Time Data 4.4 82%Fit High performer Feature ratings Customizable Reports 4.3 Task Management 4.5 Commenting/Notes 4.6 Customizable Fields 4.6 Real-Time Data 4.6 User satisfaction User satisfaction 4.5 User reviews[2,246](https://www.capterra.com/p/146136/Lucidchart/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.4 Customer support 4.3 User satisfaction 4.5 User reviews[3,479](https://www.capterra.com/p/79104/Smartsheet/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.4 Customer support 4.3 Price starts from Price starts from $9Flat Rate, Per Month - Free version - Free trial Price starts from $12Per User, Per Month - Free version - Free trial Best for Best for Lucidchart is used by engineering teams, project managers, product and UX designers, IT professionals, operations staff, HR departments, finance teams, executives, and sales and marketing personnel. Best for Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations. ## User reviews Pros & cons BY Brian Y. Visa Consulting Specialist > "The templates in-built, linkable diagrams and the comment option ensure that the lawyers, clients and operational staff are always on track without..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7057710) François P. CTO > "Their customer retention people are aggravating to deal with while trying to close the account and be reimbursed for services not used." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7086034) IS Ignacio S. Real Estate Agent > "Users like Lucidchart's wide library of templates and straightforward design capabilities enjoy how quick and easy it is to quickly create customized..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7019920) SK Sandeep K. Technical Architect > "UML is not fully compatible. Whenever a new UML diagram needs to be built , it does not support all the syntax , which is very much painful experience." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6856097) Annpurna S. Marketing Data Ops Lead > "From an Anaplan and Data Operations perspective, it’s extremely helpful for mapping account hierarchies, data flows between systems (Salesforce,..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7088302) OT Olivia T. Student > "It felt like I could only make 3 diagrams at a time and there's a limit to how many shapes I can use." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6793195) LW Laura W. Marketing Coordinator > "The template library is rich and it can be used to visualize complicated event processes fast so that the whole team can easily interpret the plan." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7096081) CH Chloe H. Fractional COO > "Sometimes I felt limited by the way the shapes are able to be edited and there are issues with requiring guest users to create accounts... slowing down..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6577027) Annpurna S. Marketing Data Ops Lead > "From an Anaplan and Data Operations standpoint, it helps bridge the gap between technical and non-technical teams by making workflows and dependencies..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7088302) BG Bekee G. Developer, Consultant > "I am trying to remember if it has templates to kickstart a project, but I found the implementation of creating unique wireframes/screens to be..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6267902) MM Manuela M. Interior Designer > "Lucidchart has a great collection of shapes and other diagramming tools making ot possible to create visualization diagrams for any process despite..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6840029) VR Verified Reviewer Salesforce Application Administrator > "Not sure if it was browser related, but navigation of click & drag instead of scrolling gets tedious on larger diagrams" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7000960) JM Jack M. Finance Associate > "It’s intuitive — you can include and move around shapes, adjust layouts quickly, and it feels smooth. Plus, working with others is easily done since..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6865490) IB Iordan B. Technical Program Manager > "The search option didn't seem to work where I was looking for say a specific visual with text" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6830191) BY Brian Y. Visa Consulting Specialist > "I like the way Lucidchart enables me to draw process flow of visas in a fast manner." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7057710) VR Verified Reviewer Senior Staff Software Development Engineer > "Dragging the edges of object, or getting the arrows to connect properly, can also be tricky." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6864742) LG Laura G. Project Manager > "Lucidchart uses drag and drop technology for creating diagrams which saves us from the hassles of writing codes." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6771373) VR Verified Reviewer PhD researcher > "Also, i have noticed that the performance can slow down with larger or more complex diagrams, which can be a bit frustrating and impact productivity." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6390073) Alexa R. Brand Growth Intern > "It was the best platform to combine creative and analytical thinking into organized and structured templates that make my work easier to manage and..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6865239) BS Breezy S. Program Manager > "Double clicks to access a spelling error to allow for correction is sometimes clunky. " [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6864611) PP Prachi P. Senior Manager > "Excellent for basic diagramming, and the integration with Confluence makes it very useful for creating comprehensive documentation." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7100145) GP Gerald P. Sr. Salesforce Developer > "I don't love the auto-included conditional rules that come in on the templates." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6829664) LS Lindsey S. Director of Marketing Operations > "Lucidchart helped me build out our original user marketing for our startup, and present it to my CEO for feedback." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7047302) NP Nicolas P. Cloud Engineer > "At first the UI for the folders it's a bit confusing, it gets some getting used to." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6858441) Annpurna S. Marketing Data Ops Lead > "This has been especially valuable when aligning with stakeholders, onboarding new team members, and explaining technical concepts to non-technical..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7088302) JM Jack M. Finance Associate > "It can be hard to handle large layouts as cleanly as I'd like." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6865490) YS Yatharth S. DevOps Engineer > "I especially appreciated the wide range of pre-built templates and drag-and-drop elements you have on stack, that makes diagramming quick and efficient." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6835150) LH Liam H. HR Onboarding Advisor > "Sometimes I feel it can be a little bit fiddley to use the product like when inserting lines, I'd need to zoom in to get them where I wanted them" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6487347) Annpurna S. Marketing Data Ops Lead > "What we liked most about Lucidchart is how easily it allows us to visualize complex systems and processes." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7088302) SN Surya N. Solutions Architect > "It unnecessarily puts bends in the connectors. " [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6851310) Kevin J. Operations Project Coordinator > "Lucidchart offers enhanced data security features which help us to securely work on our data when creating diagrams." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6840818) GT Gary T. Solutions Architect > "Large, complex diagrams can sometimes cause lag or slow performance, especially multiple users are working on them." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6752331) ES Elamathi S. Software Development Engineer II > "I'd like that we can collaborate and add both the design systems and the flows in one place so that we can work out a feature/epic in one place." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6829601) DB Dennis B. HR Manager > "The free plan is very limited, which makes it hard to get much done without upgrading." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6858880) PS Pereira S. Informatics Engineer > "In addition to the incredible diagramming capabilities, LucidChart has also integrated with AI to allow us create complex systems and visualise..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6686046) MA Mohammad A. Consultant > "Sometimes the chart becomes too bulky and quite difficult to manage." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6763812) VR Verified Reviewer Sales Tools Optimization Specialist > "It allows me to create really robust process maps, that's my main use case for that. Since I learned how to use it, every time I talk to with somebody..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6557051) AT Aleksandra T. Designer > "they blatantly lie about the price on their services and they are impossible to cancel." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6811111) HK Heather K. Technical Learning Partner > "It’s really user friendly and makes it really ways to make professional flow charts and architecture diagrams with the simple drag and drop..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6805978) ER Eduardo R. Staff Product Manager > "Sometimes can be hard to find what you need, especially if you have too many charts." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6837620) VR Verified Reviewer Senior Frontend Engineer. > "It is web browser based, which enables me use it for my diagramming needs on any desktop device without first installing software." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6591870) CB Charlie B. Senior Consultant > "A bit difficult to integrate into other platforms." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6840485) AB Abhishek B. Principal Developer > "The ability to link diagrams to external data sources like Google Sheets and Excel is a powerful feature." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6829761) OT Olivia T. Student > "The free version of Lucidchart is very limiting." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6793195) FY Faz Y. EMEA Product Manager > "We replaced diagrams.co with Lucid chart because of it's greater range of features and team collab was superior." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7082137) VR Verified Reviewer PhD researcher > "one area that I think could be improved is the user interface because at some times it feels cluttered and overwhelming." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6390073) VR Verified Reviewer Alignment Director > "The bests part are it being a cloud platform with excellent response, robust features, and the ability to share/embed." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6829598) AIZ Agha Imran Z. COO > "It was hard to navigate through the free trial and particularly to use with multiple users in the same organization." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6248182) PS Pereira S. Informatics Engineer > "This platform support a wide range of diagrams and thus allow us to create technical and complex diagrams such as network diagrams , mind maps and..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6686046) KK Kate K. CRM Consultant > "I always accidentally click it instead of the shape library." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6840573) VM Valentina M. Sales and Marketing Manager > "With Lucidchart, we no longer do things blindly but instead, we create clear visual diagrams that help us to see what we are doing and how we are..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6853819) AM Ashley M. Office Manager > "There's really nothing to like "least, but if I had to, occasionally, my boxes don't copy over correctly (that could be user error)" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6301400) PS Pereira S. Informatics Engineer > "I love that it is cloud based hence allow us to create, edit and visualize diagrams from anywhere using any device that is connected to the internet." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6686046) SM Sean M. Client Lead > "Could be a user error, but several of us on my team are interrupted by navigating away and then trying to come back to it." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6330324) Zack R. Public Relations Specialist > "With even a drag and drop function, it has been so effortless to connect available shapes to come up with the perfect diagram that we need." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6769862) AT Aleksandra T. Designer > "I cannot rely on the company that rips its customers." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6811111) MC Melody C. Software Engineer > "Creating blocks, editing text, and customizing the visualization of charts is very intuitive." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6835485) BB Brian B. Software developer > "some features and options are hidden in menus or completely unavailable" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6754048) Chuck K. Software Engineer > "Lucid has a lot of flexibility, offers a wide variety of shapes to use, and makes it easy to quickly create a variety of charts and diagrams." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6881685) RN Ram N. Software Engineer > "Lucidchart icons are sometimes difficult to navigate." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6322802) PS Pereira S. Informatics Engineer > "LucidChart enable us to collaborate on realtime which enable us to work on projects collectively without any hitches or regardless of our locations." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6686046) AG Alex G. Software Support > "Some functionality isn't available and pricing isn't favorable." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6422019) DB Dennis B. HR Manager > "I’ve been using Lucidchart to create flowcharts, process maps, and org charts, and it’s been a huge time-saver." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6858880) SM Salina M. Director > "The costs of the paid version/ It was not value for money for the amount of charts i was making" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6582495) FA Frank A. On Site Technician > "When designing network maps for the first time it didn't take me long to find out how to get new icons and my first one finished in under 2 hours." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6838846) SR Sam R. Business and Data Analyst > "However, it's user experience can be made frustrating when trying to do some simple diagram tasks." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6461472) AH Aaron H. Sales and Inventory Analyst > "Allows me to document processes and share with the team to properly divide roles by customers on our team, which has been huge!" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6449248) JW Joe W. CEO > "For such a simple tool, this is way more expensive than it needs to be." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6784352) VR Verified Reviewer Data Scientist > "I can jump in, sketch out a system or flowchart in minutes, and share it with my team without any friction." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6869411) VR Verified Reviewer Product Owner > "Also, sometimes when I am moving the objects, the lines/connectors/links between those objects mess up completely and I end up doing a lot of..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___4729199) MM Manuela M. Interior Designer > "As an Interior Designer, Lucidchart's powerful diagramming features has given me the most successful experience when creating diagrams." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6840029) IA Isaac A. Data Analyst > "The only negative point that I must highlight about this tool is that it has certain functions that some new users (like me when I started) are not..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___4786619) VM Valentina M. Sales and Marketing Manager > "Lucidchart has a drag and drop diagramming editor which makes it effortless to build diagrams." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6853819) VR Verified Reviewer Compliance Specialist > "The slide creation feature is a little clunky and can be frustrating when trying to edit and add to the stuff already there." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___4955507) JF Joe F. Associate Professor of Law > "Lucidchart allows us to use intelligent tools to create diagrams and charts which has been a key game changer." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6507864) VR Verified Reviewer Product Owner > "I don't have many negatives about this software but one major limitation with Lucidchart is that there is no desktop app available, so you will always..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___4729199) Brandon E. Sales Specialist > "Each member of my team can contribute to data visualizations in real time thanks to Lucidchart's built-in collaboration features." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6250769) Jonathan Javier A. Intern in the IT department > "LucidChart's limited customization possibilities for diagram components are among its main flaws." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___4773906) VR Verified Reviewer Director > "We love what we can do with it to illustrate complex processes, and we love that it integrates with other systems we use." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6864506) LM Lorena M. BD Manager > "Unfortunately, for few months I forgot to cancel my subscription. Once I had cancelled my subscription, I thought that was the end of charges to my..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#SoftwareAdvice___4905073) [View Reviews](https://www.capterra.com/p/146136/Lucidchart/reviews/) CH Carnell H. Owner > "It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085487) LW Laura W. Marketing Coordinator > "It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085089) AR Anitha R. Senior Technical Specialist > "You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) SS Sarah S. Land Acquisition Admin > "We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while working..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737) KT Kenneth T. Creative Director > "Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I can access my financial..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) AR Anitha R. Senior Technical Specialist > "At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) AG Ana G. Marketing Coordinator > "These facilities have improved the quality of my work life: I have been able to establish effective workflows using these templates, which is fantastic...." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6820741) SE Stephanie E. Talent Attraction Specialist > "Text formatting and navigating the Smartsheet for tasks can be time-consuming if not experienced with it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068619) SH Sarah H. Group Show Director > "It's a dynamic excel sheet, that's collaborative for team workflows, and beyond sheets there are forms, reports and dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6836746) KS Keith S. Co-Founder and Chief Executive Officer > "When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel cluttered." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7100400) MW Marcus W. Research Scientist > "They have also made many of the Pros such as collaboration paid only features, greatly limiting the capability of free users/collaborators and hence made a lot..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305) DA Daniel A. IT Project Manager > "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) VR Verified Reviewer President > "It's also made information gathering a much more streamlined process with it's ability to integrate with webforms." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7061484) TH Tabatha H. Director of Human Resources > "The files are not ours. When an employee leaves and did not get the change to transfer the files it was difficult to gain access to the files and attachments" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6797907) BB Brendan B. Operations Lead > "It allows us to make sure internal tool access is not deactivated for those who need it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7044172) TS Todd S. VP of Sales and Marketing > "It can be a bit confusing initially to try and figure out how to access the various locations where the documents can be stored, which is dependent upon how..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6853114) EB Euler B. Board Observer > "I like the layouts and its simplicity,the fact that it has an option to create forms and use it offline in mobile app is awesome plus maintaining large data is..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6310714) MW Marcus W. Research Scientist > "It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025 but still included in old..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305) EN Edmond N. Research Project Support Coordinator > "The platform facilitated the generation of real-time reports, offering valuable insights into the advancement of projects, allocation of resources, and..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6446749) JB Jennifer B. Operations Coordinator > "Sometimes updates come in an untimely manner; especially not useful when working with live inventory" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7108341) HV Humashankar V. Project Manager > "The automated reporting and notification features have saved us countless hours and reduced errors. Plus, the mobile app allows us to stay connected and..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6237066) EB Ellie B. Business Operations and HR Support > "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6822091) Shilpa R. QA > "Great tool for listing, documentation, project collaboration, task management and ease to use with microsoft 365" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068508) MB Mark B. VP of Sales and Estimating > "It can feel less intuitive for team members who aren’t comfortable with structured planning tools ." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7081747) AT Aniruddha T. Operations Support > "I have been using it since 2020 for my project tracking, daily tasks, monitor reports and so many other things and it provides a great visibility to me, my..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6488207) Roger A. Owner > "Some bugs and issues can appear with complex sheets." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7082814) KT Kenneth T. Creative Director > "Your guidance on how to proceed would be immensely valuable, as it would help streamline my workflow and enhance my productivity in tracking and managing my..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) DA Daniel A. IT Project Manager > "The new licensing model greatly reduces the value of the product." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) KF Kayla F. Coordinator > "I really enjoy using Smartsheet's since it collaberates a lot and makes it so much easier to communicate in a professional way." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7054745) SN Sarah N. Academic Programs Coordinator > "Other high automation capabilities are time-consuming to set up and are not necessarily user friendly." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7070791) ML Mor L. Senior Presales Engineer > "The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and enhances transparency." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570) MJ Michael J. Digital Marketer > "UI feels a bit plain at first, and key features like dashboards or workflows need a paid plan." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6806619) JF Jennifer F. Project Manager > "It is helpful whenever I get stuck or need a little extra help figuring out a way to create charts for my dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7028844) VR Verified Reviewer Client Success Manager > "There’s a noticeable learning curve, especially for users who aren’t comfortable with spreadsheets." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068086) BB Britta B. Coordinator > "There are numerous options to help organize to-do lists, projects, or any other task you need to track in an orderly manner." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6843773) TA Tim A. Strategic Operations Director > "Sometimes, people on a team can’t get to sheets I thought they had, or receive edit access when they should not." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6855849) Victoria H. HR Director > "I use it for a lot of project management as well as to do task and it keeps me on track." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7076731) RG Roman G. Information Technology Audit > "Could become a bit costly if you start to add additional ad-ons (for example time tracking)" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6771415) MB Manish B. Chartered Accountant > "It helps us track progress, identify bottlenecks, and collaborate effectively, leading to better project outcomes and increased productivity." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6595921) JD Jagar D. Information technology analyst > "Smartsheet can possibly lag in its performance while working with huge datasets or complex formulas." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6283868) VR Verified Reviewer Project Coordinator > "Using Smartsheet was an excellent way to think through the various tasks of a project, set deadlines / goals, and loop in teammates to better collaborate on..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6592092) KT Kenneth T. Creative Director > "However, it seems that this feature, which I find crucial, is not available for Apple users like myself at the moment." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) VR Verified Reviewer HR recruiter > "The software helps to keep the data at one stage and can be easily accessible on various devices by the users also helps to manage the record" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6244676) EG Elvison G. Business Architecture Supervisor > "At first it was a little difficult for me to adapt and to be able to see the changes that other people make you have to refresh since it is not updated in real..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6559141) DL DONIA L. Project Manager > "The Gantt timeline actually assists me to monitor dependencies and dates become dynamic when tasks are moved." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6847096) LV Leah V. Senior Client Service Rep > "I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6630070) Julieann L. Office Manager Project Assistant > "Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7097130) Otilde R. Product Designer > "Availability features of allocating various resources do not incorporate part-time availability well enough." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515852) PB Phoebe B. Payroll Manager > "I like the real-time updates and feature to collaborate with other coworkers." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7058344) PK Paulette K. Credit Risk Analyst > "It can get expensive if you need access to premium features thus affecting its viability for small teams." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6517857) SN Sharon N. Payroll and Billing > "It helps that each sheet can be easily viewed in a few different ways." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7064906) AB Alanna B. Rebate Programs > "Users can accidentally input work and forget to save leading to lost worktime and need for double checking." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515301) JA Jacqueline A. Quality Assurance Specialist > "The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471) TA Tim A. Strategic Operations Director > "The permissions system can be a bit cumbersome." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6855849) FP Fernando P. Administrative > "The user-friendly interface and customizable templates make Smartsheet a top choice for organizing and collaborating on complex projects." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6540372) JA Jacqueline A. Quality Assurance Specialist > "This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471) ZA Zafar A. Country HSE manager > "Using it as tracking tool for actions makes it very easy to use and in a recognizable platform that you won’t find it hard to learn" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7112515) RC Ripon C. IT Executive > "Some users have noted that the reporting functionality within Smartsheet is limited, which may make it difficult to get an overall view of project progress or..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4801437) JA Jon A. Chief Executive Officer > "It has been phenomenal at taking purchasing requests from 10 sales reps and over 300 vendors and communicate this down to a simple system for our Planner. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6339124) MB Mark B. IT Manager > "Before its implementation, middle managers used to waste a lot of time performing routine tasks and operational activities of low value to the company." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6729489) Samuel K. owner > "It’s like a smart spreadsheet where I can track projects and tasks, and it’s great for working with my team and sharing files." [See full review](https://www.capterra.com/p/79104/Smartsheet/#GetApp___6435564) CTAS Cornelius Tian Andi S. owner > "it will get slow if work with large data" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6793306) JL Jonathan L. Clinical Quality Assurance Manager > "creating reports using filters and specific criteria is super helpful in seeing what employees are spending their time on and for getting prompt feedback about..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6454692) JL Jianming L. Senior program officer > "I'm not sure if it is a Smartsheet function or my Email intake system, but the way the notifications are sent, it's all in a single email rather than separate..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6114926) ML Mor L. Senior Presales Engineer > "Smartsheet dashboards are very advanced, I loved the ease of customization and linking them to multiple data sources to display metrics in an organized manner." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570) OA Onome A. Operation Manager > "Areas of improvement encompass a learning curve, potential costs, compatibility challenges, limited support, feature overload, and customization limitations,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4914716) Roger A. Owner > "It is good for task management and tracking progress." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7082814) SS Sarah S. Land Acquisition Admin > "Sometimes the functionality seems limited." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737) ME Madison E. Quality Improvement Consultant > "I like the ease of collaborating with colleagues and sharing protected documents for projects and meetings" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7024140) NR Nuria R. Community Manager > "Sharing still my disapoint part." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7049651) VR Verified Reviewer Student > "It helps me keep up with requests, updates and dates for past and ongoing projects!" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6882138) EP Eleni P. Project Manager > "You also can't track resourcing that changes over time." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6579669) MW Marcus W. Research Scientist > "It also was similar to use to Excel with conditional formatting, formulas, and a similar layout which made learning quick." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305) SE Samuel E. Database Administrator > "Effective for project management, but lacks some deep customization." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6577140) IL Ira L. Manager - Sales > "Great for secure collaboration with a global team, located Singapore, UK, Bulgaria, US and Canada and met organizations standards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6856497) AW Angela W. Research Analyst > "Setting up complex workflows is not that straightforward and requires advanced technical knowledge and expertise." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6579533) PK Paulette K. Credit Risk Analyst > "I like its automation capabilities that reduce the manual tracking of tasks and help streamline project execution." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6517857) MW Mark W. Project Manager > "Some basic functionality is missing, as verified by a few searches on user forums." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6449117) SS Samantha S. Program Manager > "I really like the automation features which sets alerts and reminders so we do not have to keep manually following up with people." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6523203) TR Tanya R. Founder > "It has so much less functionality that other project management tools such as Asana or Trello." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6649560) [View Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) ## User interface 4.55 (2,246) 4.49 (3,479) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Lucidchart 17/36 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Process Control - Business Process Automation - Calendar Management - Collaboration Tools - Commenting/Notes - Compliance Tracking - Customizable Dashboard - Customizable Fields - Customizable Reports - Data Import/Export - Document Management - Drag & Drop - Email Management - Forms Management - Generative AI - Graphical Workflow Editor - Mobile Access - Monitoring - No-Code - Progress Tracking - Project Workflow - Real-Time Data - Reporting/Analytics - Role-Based Permissions - Rules-Based Workflow - Search/Filter - Task Management - Template Management - Third-Party Integrations - Workflow Configuration [See all features](https://www.capterra.com/p/146136/Lucidchart/#features) Smartsheet Top features 31/36 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Process Control - Business Process Automation - Calendar Management - Collaboration Tools - Commenting/Notes - Compliance Tracking - Customizable Dashboard - Customizable Fields - Customizable Reports - Data Import/Export - Document Management - Drag & Drop - Email Management - Forms Management - Generative AI - Graphical Workflow Editor - Mobile Access - Monitoring - No-Code - Progress Tracking - Project Workflow - Real-Time Data - Reporting/Analytics - Role-Based Permissions - Rules-Based Workflow - Search/Filter - Task Management - Template Management - Third-Party Integrations - Workflow Configuration [See all features](https://www.capterra.com/p/79104/Smartsheet/#features) ### Recognition No recognitions have been awarded to Lucidchart No recognitions have been awarded to Smartsheet ### Deployment & support Lucidchart Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Smartsheet Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Lucidchart - By Lucid Software - Located in United States - Founded in 2010 Smartsheet - By Smartsheet - Located in United States - Founded in 2012 ## 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