# Compare SAP Customer Experience vs Intercom 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Intercom and SAP Customer Experience based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/77372-134347/SAP-CRM-vs-Intercom --- # Intercom vs SAP Customer Experience Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IntercomSAP Customer Experience2/4 selected [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) [## Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $39.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [1,131 reviews](#user-reviews) Positive 1,021 Neutral 74 Negative 36 [## SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) Starting Price $58.00/month Value-for-Money 4 Functionality 4.2 Ease of Use 3.8 Customer Service 4.2 Reviews Sentiment Based on [245 reviews](#user-reviews) Positive 206 Neutral 27 Negative 12 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,936 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings CRM 4.3 Support Ticket Management 4.2 Chatbot 4.3 Live Chat 4.7 Inbox Management 4.5 \--%Fit Missing features Not enough reviews Feature ratings CRM \-- Support Ticket Management 4.7 Chatbot NA Live Chat \-- Inbox Management NA User satisfaction User satisfaction 4.5 User reviews[1,131](https://www.capterra.com/p/134347/Intercom/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.0 Customer support 4.3 User satisfaction 4.3 User reviews[245](https://www.capterra.com/p/77372/SAP-CRM/reviews/) Ease of use 3.8 Functionality 4.2 Value for money 4.0 Customer support 4.2 Price starts from Price starts from $39Per User, Per Month - Free version - Free trial Price starts from $58Per User, Per Month - Free version - Free trial Best for Best for Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries. Best for Marketing, sales and customer service teams in any size organization. ## User reviews Pros & cons CM Christopher M. Content Marketer > "I also like the ability to tag customers who report bugs or request features and send them an update email when we push a release that matches what..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084) SS Steve S. Customer Service Platform Manager > "We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes, a..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6793708) AA Aditya A. Customer Service Representative > "I like the live chat in Intercom, which allows me to respond to customer queries in real time and see their details in one spot." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6780595) Rael D. Head of Support > "Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the impression..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6873188) DAVIS O. Customer Support Team Lead. > "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877432) AZ Anastasia Z. Customer Support Manager > "at the moment there is no solution to register a japanese phone number because of the inflexibility of the provider. why hasn't a new provider been..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6852377) GM Gustavo M. Manager > "What I like most about Intercom is its ability to combine multiple customer service, marketing and sales tools into one platform, making direct and..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6537958) RG Rafael G. Analyst > "Intercom doesn't offer as many integration options and some of their competitors. Because of that, one has to navigate through several tabs or pages." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510040) TA Tim A. Strategic Operations Director > "We see better engagement and quicker resolution times when providers or partners need clarification especially as it relates to dosing guidelines or..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6850466) AH Anna H. Litigation consulting > "It may be hard to substantiate using if you are a small business considering the cost." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7074823) Sofia B. Head of Customer Success > "From transparent, clear pricing to a sleek product that feels native to our app (even though we haven’t fully leveraged it) they are, in my opinion,..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496) RM Rick M. Account Manager > "The problem is that Intercom is not interested in providing customer service, so you will only get as far as their knowledge base and what their AI..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6551924) Victor D. Support, Analyst, QA > "The customisation options, workflows/rules and the integrations truly help to make Intercom your own." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6876294) MA Mark A. CTO > "Email Sales Ninja back pointing out we clearly didn't ask for all the minimum commitments on pay as you go messages." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856) Marc G. Director > "Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6882349) MA Mark A. CTO > "Changing support systems is hard, so think long and hard if you're willing to deal with a commission obsessed sales team." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856) XB Xenia B. Marketing Manager > "The variety of tools, the easy creation/navigation/use of segments, the customer service and how easy it is to find answers to any questions you may..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6845929) VD Veronica D. Administrator > "One thing I dont like much is the fact that you cant block team mates from closing messages." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6763493) HR Henrik R. IT and support > "Intercom’s AI functionality is truly impressive — it makes customer interactions smarter and more efficient right out of the box." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224) NW Nolan W. Head of Sales > "As a result, if there isn't an established practice, Support requests can be marked as Spam, which drives down our NPS." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391) SE Sean E. Client Services Manager > "It also enables us to use AI to give tailored automatic responses to requests." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011) JL Jason L. software engineer > "the fee for intercom is bit high, for the ai answer, it charge $1 per answer, it's very expensive comparing to other ai tool" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6695223) CM Christopher M. Content Marketer > "I like the ability to save standard messages for various repeated support chats." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084) DK Deniz K. Senior Manager Customer Care > "It does require a lot of fine tunning to get a report you wish to have and that's very limiting." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146) AP Aleksandra P. Marketing Specialist > "What I really enjoy about Intercom is that I can reply instantly right on our website, so I don’t have to deal with multiple logins or emails." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6720224) CC Cyrus C. Creative Content Manager > "Intercom is a very well made tool with lots of capabilities, but we often found it just set us up for failure as our customers would be upset by the..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6758748) HR Henrik R. IT and support > "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224) MA Mark A. CTO > "Working with the sales team is like walking onto a used car lot in a shady part of town." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856) Carrie B. Workforce Analyst > "Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7078878) SE Sean E. Client Services Manager > "It can take quite a long time to get to grips with all the features and to use the software correctly." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011) EG Emma G. Head of Implementation > "Intercom has allowed us to provide best in class support to our customers with ease." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6772788) HT Haruki T. Sr. ADR > "While the automation of repetitive tasks is great, the messaging sometimes is a bit off or sounds robotic." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6662231) SB Samuel B. CTO > "It allows us to automate personalized messages, making our interactions feel more human while saving time." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510694) VR Verified Reviewer Software QA Manager > "It can also double up on some things like support ticket tracking and then doesn't play well with other software if you are already migrated into..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5048752) DK Deniz K. Senior Manager Customer Care > "Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146) AS Arjan S. CEO > "I feel its a bit too expensive for early stage companies although they offer a generous discount." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6593194) SON Sheila Olivia N. International Relations Officer > "I like the AI FIN module which is faster in processing resolutions to customers and also the pricing of intercom is easier" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6446602) VR Verified Reviewer Support manager > "The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5072804) MA Marie A. Customer Support Agent > "The intercom has enabled us to manage more customer conversations better." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843215) SG Shawn G. Manager, Digital Customer Experience > "First response time = Avg Wait, Response Time = Avg Hold, Time to Close = Handle Time). Once you start working with multiple Teams, the reporting..." [See full review](https://www.capterra.com/p/134347/Intercom/#SoftwareAdvice___4848472) JM Joseph M. Customer Concierge > "Messaging is very secured that only the intended recipients can open the messages." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7014862) IR Igor R. Customer Success Team Leader > "Additionally, the UI lacks coherence, for instance, the dark mode is only available in the inbox and not in other sections." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243) JM Jessica M. IT Manager and Client Success Partner > "Furthermore, its customization options enable me to personalize communications to certain customer types or deliver targeted messages based on..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4762770) Joseph P. Marketing Manager > "Can be a bit pricey when you have a very small team" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6493819) Pedro A. Marketing & Growth Ops > "Live chat & Chatbot features to do both support and automations (And the use of AI);- Help / Q&A Forums with all the questions and answers our..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5073115) EA Elise A. Patient Navigator > "Another downside is how overwhelming and difficult it can be to begin using." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6570892) AB Angelica B. University Intern > "A strong platform for consumer communication, Intercom has a lot of functions. Because of its real-time chat capabilities, businesses can interact..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) AB Angelica B. University Intern > "Furthermore, setting up and modifying some complex features could call for technical know-how or support, which could be difficult for individuals..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) MV Magdalena V. Consultant > "Knowledge base is easy to search in and content can be made in engaging manner, meaning your customer support specialists will have time to resolve..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807) Jacob C. Head of Customer Success > "Additionally, the ticketing solution seems like an afterthought." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6299687) JM Jessica M. Customer Service > "Intercom has been an indispensable tool for managing our customer relationships and helping them grow." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928) VR Verified Reviewer Software Engineer > "However, they can work on improving their customer service, as when I got stuck in installation/setup, their replies to the tickets were quite late,..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4366983) NW Nolan W. Head of Sales > "It solves the main need of our business, which is to provide continued and fast support for our users." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391) TA Tahsim A. Engineering lead > "Intercom's functionalities are limited to Live Support and fall behind on other forms of Support and Help Center." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4838766) Lillian G. Human Resources Generalist > "Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4962721) AM Allison M. Director of Training > "Pricing structure is very challenging to understand." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6431171) Rahul B. Cofounder/CTO > "Intercom is a comprehensive suite of all applications you would need for support management, from live chat to help desk and ticket management." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4987732) MA Mark A. CTO > "Me: Hey, you sent the wrong thing." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856) AB Angelica B. University Intern > "The strong analytics capabilities of Intercom enable data-driven decision-making by offering priceless insights into customer behavior." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) DM Dale M. Head of Product > "Features are gated in a way that means you can't make a gradual increase as your customer base grows." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313) JM Jessica M. Customer Service > "It has allowed us to build a more personalized and engaging experience for our customers." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928) DC David C. Vice President > "It is quite expensive very others competitors out there" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6539563) TB Thomas B. CEO > "Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4863167) DM Dale M. Head of Product > "Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality at..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313) Sofia B. Head of Customer Success > "Their AI tools and help center features are excellent, and everything feels incredibly intuitive." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496) AW Allison W. Head of Customer Success > "The Jira integration doesn't give enough visibility into what's happening in Jira as well." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6220986) MV Magdalena V. Consultant > "Real-time communication and delivering personalised customer interactions are unbeatable." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807) VR Verified Reviewer Associate Product Manager > "They recently increased the pricing very much right now. While the product is great, the price isn't a great fit for SMBs and midmarket companies." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6190648) SE Serena E. Customer Support Manager > "I love the rephrase AI options on conversations." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6865397) IR Igor R. Customer Success Team Leader > "Most of the functions seem to be minimal viable products (MVPs) rather than full-fledged features." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243) JM Jessica M. IT Manager and Client Success Partner > "I really appreciate how Intercom can be coupled with other platforms such as Salesforce and Zendesk, which allows me to communicate with clients in..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4762770) Dylan C. Software Developer > "The main issue we had with Intercom was that the pricing was a little steep, especially as a small business." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6087601) MH Michelle H. Senior Project Manager > "Using Intercom to log all of our communications has allowed us to work more efficiently, which has allowed us to serve our customers better." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6008102) Emma B. Senior Director Product Marketing > "In addition to the holdup, additional issues have slowed down the operation of the customer support team." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4979129) VR Verified Reviewer CTO and General Manager > "Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6033702) IR Igor R. Customer Success Team Leader > "Specifically, the customer engagement options are either limited or not functioning properly." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243) NW Nolan W. Head of Sales > "It's incredibly easy to integrate directly into our product, and customers love and cite our rapid response time as one of the best features of our..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391) VR Verified Reviewer CEO > "You need to pay for many features (in our case Survey add-on) and even then, they don't give you a full feature that you paid for but a limited..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___3725865) EG Emma G. Head of Implementation > "You don’t need a deep tech background to figure things out, which is a huge plus." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6772788) AB Angelica B. University Intern > "The price has been criticized by some customers as being too exorbitant in comparison to other options." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) [View Reviews](https://www.capterra.com/p/134347/Intercom/reviews/) AB Angelica B. University Intern > "A unified view of customers across all touchpoints is made possible by its strong customer data management capabilities, enabling tailored and targeted interactions." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390) VR Verified Reviewer AS > "The platform can have features that are not that great, like email." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6241567) IA Isaac A. network architect > "As I have said before, as a future network engineer I have had the opportunity to use SAP Customer Experience to optimize the management of the customer experience in a small company with my team, and..." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4800121) WE WILLIAM E. QA Specialist > "User friendly is not a term that comes to mind when thinking of this software." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6772821) Alex P. System Analyst. > "It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better..." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4880683) AB Angelica B. University Intern > "The implementation procedure can be difficult and time-consuming, necessitating knowledge and careful planning." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390) Alex P. System Analyst. > "The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships..." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4880683) DAC Darryl A C. Business Development > "Doesn’t seem to tax my server much" [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6190602) IA Isaac A. network architect > "Also another pretty good point about this tool was that it provided us with powerful analysis and reporting tools, which allowed us to gain valuable insight into the performance of their customer..." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4800121) VR Verified Reviewer Freelancer > "The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by..." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4300078) FR Fatture R. Digital Marketer > "SAP Customer has the valuable ticketing measures, where immediate customer assistance is something offered." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6266875) JH Jennifer H. Sales and Marketing Specialist > "Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4631304) JF Jon F. Manager > "Overall with a correct strategy and strong understanding of the sap customer experience suite we have been able to deliver value to clients." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6501633) MM Matjaz M. QA, support > "Mobile support not done properly." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4218536) LL Lundi L. Customer Service > "SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6179465) VR Verified Reviewer Research assistant > "Cant reach a live person on phone." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___2960389) AB Angelica B. University Intern > "The program turned out to be a useful tool because it allowed for individualized interactions with clients and gave us a unified perspective of their journey." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390) RS Raphael S. Teller > "However, it sometimes bugs. When we change certain info and click save, sometimes the information is not always updated." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___2220544) [View Reviews](https://www.capterra.com/p/77372/SAP-CRM/reviews/) ## User interface 4.51 (1,131) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) 4.25 (245) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Intercom Top features 25/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/134347/Intercom/#features) SAP Customer Experience 9/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/77372/SAP-CRM/#features) ### Recognition No recognitions have been awarded to Intercom No recognitions have been awarded to SAP Customer Experience ### Deployment & support Intercom Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SAP Customer Experience Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Intercom - By Intercom - Located in United States - Founded in 2011 SAP Customer Experience - By SAP - Located in Germany - Founded in 1999 ## Popular Comparisons [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $39/month Price $25/month 4.4 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-134347/Salesforce-vs-Intercom) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $58/month Price $25/month 4.2 Features 4.4 3.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-77372/Salesforce-vs-SAP-CRM) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $39/month Price $39/month 4.4 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/134347-164283/Intercom-vs-Zendesk) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $58/month Price $39/month 4.2 Features 4.4 3.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/77372-164283/SAP-CRM-vs-Zendesk) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $39/month Price $15/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-134347/LiveAgent-vs-Intercom) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $58/month Price $25/month 4.2 Features 4.5 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-77372/LiveChat-vs-SAP-CRM) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $39/month Price $25/month 4.4 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-134347/LiveChat-vs-Intercom) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $58/month Price $15/month 4.2 Features 4.6 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/77372-102188/SAP-CRM-vs-LiveAgent) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $39/month Price $19/month 4.4 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-134347/Freshdesk-vs-Intercom) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $58/month Price $19/month 4.2 Features 4.3 3.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/77372-124981/SAP-CRM-vs-Freshdesk) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $39/month Price $0/month 4.4 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $58/month Price $50/month 4.2 Features 4.3 3.8 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/77372-157279/SAP-CRM-vs-Dynamics-365)