# Salesforce Sales Cloud vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > Salesforce Sales Cloud vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/61368-210630/Salesforce-vs-Kylas --- # Salesforce Sales Cloud vs Kylas Sales CRM Features and Cost Comparison Last updated April 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales CloudKylas Sales CRM2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $25.00/month Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [18,778 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) Positive 16,815 Neutral 1,488 Negative 475 Positive 16,815 Neutral 1,488 Negative 475 Reviews Sentiment RA Based on [573 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 562 Neutral 8 Negative 3 Positive 562 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 44% of reviews (8,268), showing widespread use among this segment, followed by enterprise and midsize businesses. - **Industry**: Computer software, IT services, and marketing/ad agencies together represent 28% of reviews, indicating notable adoption in tech-driven sectors. - **Use cases**: CRM (49%), sales tracking (30%), and account management (22%) are the main uses, supporting customer relationships and sales operations. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of Salesforce Sales Cloud and Kylas Sales CRM within the crm space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,254 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Salesforce Sales Cloud 90%Fit Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.5 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.6 (590) 4.7 (268) Salesforce Sales Cloud users appreciate its ability to centralize all customer information, which they say makes it easy to access, manage, and track interactions. They highlight its efficiency in handling large volumes of contact data, advanced search and filtering options, and customization capabilities. However, some users mention challenges with duplicate management. Kylas Sales CRM users value its user-friendly interface and advanced search functionality, which they say makes it easy to locate and update specific contacts. They also appreciate the ability to organize and tag data efficiently. Overall, users find Salesforce Sales Cloud comprehensive and customizable, while they value Kylas Sales CRM for its ease of use and efficient data organization. Contact Management 4.5 (1859) 4.8 (327) Salesforce Sales Cloud reviewers value its robust contact management features, including tracking interactions, managing relationships, and integrating with email and social media. They appreciate its intuitive interface and AI capabilities for providing insights and recommendations. Some users note issues with duplicate contacts and missing information. Kylas Sales CRM users find its contact management feature outstanding, citing its ability to track customer interactions comprehensively and integrate with other tools. They appreciate its user-friendly interface and automated workflows. In general, users find Salesforce Sales Cloud powerful and insightful, while they value Kylas Sales CRM for its ease of use and comprehensive tracking. Lead Management 4.4 (1802) 4.8 (310) Salesforce Sales Cloud users appreciate its lead management feature for capturing, nurturing, and converting leads. They highlight its ability to centralize lead data, automate lead qualification, and provide actionable insights. Some users mention issues with duplicates and the need for support assistance. Kylas Sales CRM users find its lead management feature easy to use, saying that it can capture, store, and track leads efficiently. They value its categorization and prioritization capabilities, which they say help in managing and closing more deals. Overall, users find Salesforce Sales Cloud comprehensive and insightful, while they appreciate Kylas Sales CRM for its ease of use and efficient lead tracking. Sales Pipeline Management 4.5 (1233) 4.8 (313) Salesforce Sales Cloud users value its sales pipeline management for providing a clear and organized view of each deal's progress. They appreciate its ability to automate tasks, visualize opportunities, and enhance sales forecasting accuracy. Some users mention the need for customization to meet specific needs. Kylas Sales CRM users find its sales pipeline management feature simple and self-explanatory, saying that it allows them to customize pipeline stages and set up automatic triggers. They appreciate its clear visual representation and detailed analytics. In summary, users find Salesforce Sales Cloud comprehensive and customizable, while they value Kylas Sales CRM for its simplicity and efficiency. ## Pricing comparison ### Starting prices Salesforce Sales Cloud $25.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/61368/Salesforce/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 4.0 (18778) 4.8 (573) A comparison of how reviewers evaluate the value for money provided by both Salesforce Sales Cloud and Kylas Sales CRM indicates that Salesforce Sales Cloud reviewers find it offers extensive features and flexibility, while Kylas Sales CRM reviewers appreciate its affordability and unlimited user feature. Reviewers find Salesforce Sales Cloud to be a comprehensive CRM solution with powerful automation, extensive reporting, and customization options. They appreciate its scalability and integration capabilities, which they say justify the higher cost for larger enterprises. However, some users mention that the pricing can be prohibitive for small businesses, citing additional fees for advanced features and customization. When it comes to Kylas Sales CRM, reviewers highlight its cost-efficiency and user-friendly interface. They value the unlimited user feature and affordable pricing, which they indicate makes it a suitable choice for small and mid-sized businesses. Some users, however, note issues with the billing structure and additional costs for record counts and add-ons. ## How does the user experience compare on Salesforce Sales Cloud vs Kylas Sales CRM? ### Overall rating 4.4 (18778) 4.8 (573) ### User interface Salesforce Sales Cloud Kylas Sales CRM ### Customer service and support Salesforce Sales Cloud Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Salesforce Sales Cloud vs Kylas Sales CRM Both Salesforce Sales Cloud and Kylas Sales CRM are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how Salesforce Sales Cloud stacks up against Kylas Sales CRM and pick the one that fits best your needs. \[[2](#source-item-2)\] Pros Salesforce Sales Cloud AW Andrew W Senior sales RepHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!“ February 20, 2026 ka khyan a Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process.“ March 15, 2026 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 RO Ranjan O CounsellorAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “The best thing about Kylas Sales CRM is its simplicity and powerful features like lead tracking, follow-up reminders, and reports.“ November 7, 2025 Cons Salesforce Sales Cloud JF Jennsy Suyapa F Customer ServiceWriting and Editing, 51 - 200 employeesUsed the software for: 6-12 months. “There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client issue, we had moments when the system was down during peak season and that was very frustrating .“ October 27, 2025 Nathaniel C Account ExecutiveComputer & Network Security, 201 - 500 employeesUsed the software for: More than 2 years. “Admin-level customization often requires technical expertise or certified support, which adds cost and dependency.“ January 26, 2026 Kylas Sales CRM AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Salesforce Sales Cloud and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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