# Salesforce Sales Cloud vs EngageBay CRM: Features and Cost Comparison 2026 | Capterra > Salesforce Sales Cloud vs EngageBay CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/61368-178819/Salesforce-vs-EngageBay-Marketing --- # Salesforce Sales Cloud vs EngageBay CRM Features and Cost Comparison Last updated April 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: EngageBay CRMSalesforce Sales Cloud2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $25.00/month Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Starting Price $14.99/month Starting Price $14.99/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.5 Customer Service 4.8 Reviews Sentiment Based on [18,778 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) Positive 16,815 Neutral 1,488 Negative 475 Positive 16,815 Neutral 1,488 Negative 475 Reviews Sentiment Based on [907 reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Positive 878 Neutral 22 Negative 7 Positive 878 Neutral 22 Negative 7 Best for (according to reviews) - **Business size**: Small businesses account for 44% of reviews (8,268), showing widespread use among this segment, followed by enterprise and midsize businesses. - **Industry**: Computer software, IT services, and marketing/ad agencies together represent 28% of reviews, indicating notable adoption in tech-driven sectors. - **Use cases**: CRM (49%), sales tracking (30%), and account management (22%) are the main uses, supporting customer relationships and sales operations. Best for (according to reviews) - **Business size**: Small businesses account for 833 reviews, representing 93% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing & advertising, IT services, and computer software together contribute 32% of reviews, highlighting diverse industry usage. - **Use cases**: CRM (59%), email marketing (52%), and all-in-one marketing platform (22%) are the main use cases, reflecting a focus on integrated marketing solutions. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Salesforce Sales Cloud Salesforce Sales Cloud users find it best for organizations needing a comprehensive, scalable CRM with advanced contact and lead management, strong sales pipeline tools, and high customization. Reviewers highlight its integrations with Gmail and Mailchimp, which they say streamline communication and campaign management. They indicate that its robust feature set and analytics are valuable for larger businesses, though they note a steep learning curve and higher cost may be a barrier for smaller teams. EngageBay CRM EngageBay CRM users consider it ideal for small to medium-sized businesses seeking an affordable, all-in-one platform that combines sales, marketing, and customer support. Reviewers value its user-friendly interface, customizable contact and pipeline management, and integration with Zapier for workflow automation. They appreciate its competitive pricing and prompt support, though some mention occasional bugs and limitations in email management and reporting analytics. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the crm market, Salesforce Sales Cloud and EngageBay CRM both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,254 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Salesforce Sales Cloud 90%Fit Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.5 EngageBay CRM 83%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.7 Lead Management 4.6 Sales Pipeline Management 4.6 Contact Database 4.6 (590) 4.7 (259) Salesforce Sales Cloud users appreciate its comprehensive contact database, which they say centralizes customer information, supports large volumes of data, and offers advanced search and filtering options. They value its ability to capture detailed contact information, track interactions, and integrate with various tools, enhancing sales efficiency. EngageBay CRM users find the contact database easy to use and maintain, highlighting its robust tagging, list creation, and customization features. They appreciate its fast performance and integration capabilities. Overall, users value Salesforce Sales Cloud for its detailed and scalable contact database, while they find EngageBay CRM user-friendly and customizable. Contact Management 4.5 (1859) 4.7 (345) Salesforce Sales Cloud reviewers value its robust contact management, which they say centralizes customer data, tracks interactions, and integrates with email and social media. They appreciate its intuitive interface and AI capabilities, which they indicate enhance customer relationships and sales outcomes. EngageBay CRM users find its contact management straightforward and customizable, noting its ease of use for managing contacts, setting tasks, and tracking interactions. They appreciate its holistic view of contacts and the ability to manage tags and lists. In summary, users find Salesforce Sales Cloud comprehensive and powerful, while they value EngageBay CRM for its simplicity and customization. Lead Management 4.4 (1802) 4.6 (222) Salesforce Sales Cloud users appreciate its lead management for capturing, nurturing, and converting leads, which they say includes features like automated lead qualification, customizable workflows, and integration with other tools. They find it essential for tracking and managing leads efficiently. EngageBay CRM users value its intuitive lead management, highlighting features like lead scoring, automation, and easy tracking. They appreciate its ability to manage leads from prospecting to closure. Overall, users find Salesforce Sales Cloud robust and feature-rich for lead management, while they appreciate EngageBay CRM for its intuitive and efficient lead tracking capabilities. Sales Pipeline Management 4.5 (1233) 4.6 (188) Salesforce Sales Cloud users value its sales pipeline management for providing a clear, organized view of deals, which they say enhances sales forecasting and optimizes resource allocation. They appreciate its visual representations, customizable dashboards, and automation features. EngageBay CRM users find its sales pipeline management easy to set up and use, highlighting features like drag-and-drop UI, Kanban view, and customization options. They highlight its effectiveness for tracking deals and making informed decisions. In general, users find Salesforce Sales Cloud comprehensive and data-driven, while they appreciate EngageBay CRM for its simplicity and ease of use. ## Pricing comparison ### Starting prices Salesforce Sales Cloud $25.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/61368/Salesforce/pricing/) EngageBay CRM $14.99 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/178819/EngageBay-Marketing/pricing/) ### Value-for-money analysis 4.0 (18778) 4.7 (907) A comparison of how reviewers evaluate the value for money provided by both Salesforce Sales Cloud and EngageBay CRM indicates that Salesforce Sales Cloud reviewers find it offers extensive features and customization options, while EngageBay CRM reviewers appreciate its affordability and comprehensive all-in-one platform. Reviewers find that Salesforce Sales Cloud provides a robust set of tools for managing the entire sales process, including automation, reporting, and integration with third-party applications. They appreciate its scalability and flexibility, which they say can justify the higher cost for larger enterprises. However, some users note that the pricing can be prohibitive for small businesses, mentioning additional fees for advanced features and customizations. When it comes to EngageBay CRM, reviewers appreciate its cost-effective pricing plans and the integration of marketing, sales, and customer service tools into a single platform. They find it accessible for small and medium-sized businesses, highlighting the value provided by its free version and affordable paid plans. Nonetheless, some users mention that the pricing structure can become expensive with additional features or users, indicating it may not be ideal for businesses with limited budgets. ## Integrations Popular Integrations Compare available integrations between Salesforce Sales Cloud and EngageBay CRM. ### Zapier Salesforce Sales Cloud EngageBay CRM ### Mailchimp Salesforce Sales Cloud EngageBay CRM ### Docusign Salesforce Sales Cloud EngageBay CRM ### WordPress Salesforce Sales Cloud EngageBay CRM ### Google Drive Salesforce Sales Cloud EngageBay CRM ### Box Salesforce Sales Cloud EngageBay CRM ### HubSpot CRM Salesforce Sales Cloud EngageBay CRM ### Dropbox Business Salesforce Sales Cloud EngageBay CRM Total Integrations 37 Gmail Reviewers mention that integrating Gmail with Salesforce Sales Cloud allows for efficient tracking of client communications, which they note saves time and ensures all email interactions are logged automatically. Mailchimp Reviewers report that integrating Mailchimp with Salesforce Sales Cloud facilitates the management of email campaigns, saying that it keeps databases updated and streamlines mass email communications. Salesforce Sales Cloud Integrations (37) - [Birdeye](https://www.capterra.com/p/152997/BirdEye/) - [Box](https://www.capterra.com/p/148766/Box/) - [ClearSlide](https://www.capterra.com/p/136444/ClearSlide/) - [Conga Composer](https://www.capterra.com/p/228164/Conga-Document-Generation/) - [Crowdstack Pro](https://www.capterra.com/p/122696/Hoop-la/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) - [Expensify](https://www.capterra.com/p/97594/Expensify/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [GetFeedback](https://www.capterra.com/p/133180/GetFeedback/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Gong.io](https://www.capterra.com/p/157969/Gong-io/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) - [Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Outreach](https://www.capterra.com/p/159318/Outreach/) - [Professional Services Cloud](https://www.capterra.com/p/99830/Professional-Services-Cloud/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) - [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) - [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [Veeva CRM](https://www.capterra.com/p/129924/Veeva-CRM/) - [Webinato](https://www.capterra.com/p/85328/Webinato/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Yesware](https://www.capterra.com/p/136698/Yesware/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [ZoomInfo Sales](https://www.capterra.com/p/168264/ZoomInfo-sales/) Total Integrations 32 Zapier Reviewers mention that integrating EngageBay CRM with Zapier enables seamless connection with various third-party applications, which they say enhances marketing automation, data synchronization, and overall workflow efficiency. EngageBay CRM Integrations (32) - [BulkSMS](https://www.capterra.com/p/234447/BulkSMS/) - [CallHippo](https://www.capterra.com/p/159578/CallHippo/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Exotel](https://www.capterra.com/p/233144/Exotel/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/) - [Gupshup](https://www.capterra.com/p/233786/Gupshup/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [JustCall](https://www.capterra.com/p/157853/JustCall/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Mailgun](https://www.capterra.com/p/159630/Mailgun/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [MightyCall](https://www.capterra.com/p/135394/MightyCall/) - [Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/) - [Plivo](https://www.capterra.com/p/164618/Plivo/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [RT DocuSign](https://www.capterra.com/p/180793/RT-DocuSign/) - [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) - [SendGrid](https://www.capterra.com/p/204113/SendGrid/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Stripe](https://www.capterra.com/p/123889/Stripe/) - [Teachable](https://www.capterra.com/p/147019/Teachable/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Salesforce Sales Cloud vs EngageBay CRM? ### Overall rating 4.4 (18778) 4.7 (907) ### User interface Salesforce Sales Cloud EngageBay CRM ### Customer service and support Salesforce Sales Cloud Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat EngageBay CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Salesforce Sales Cloud vs EngageBay CRM Salesforce Sales Cloud and EngageBay CRM are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how Salesforce Sales Cloud compares to EngageBay CRM and decide which one is the best fit for your needs. Users appreciate Salesforce Sales Cloud for its robust sales management capabilities, noting its comprehensive suite of tools for managing sales processes, lead management, and predictive insights. They also value its high level of customization, which allows businesses to tailor the platform to their specific needs. Additionally, reviewers highlight its strong customer service features, which help manage customer relationships and provide valuable analytics. Meanwhile, EngageBay CRM users commend its competitive pricing, finding it an affordable solution with a comprehensive set of features. They also appreciate its all-in-one CRM solutions that integrate sales, marketing, and customer support, and they find its customer support to be prompt and helpful. When it comes to cons, users mention that Salesforce Sales Cloud can be expensive, especially for small businesses, and has a steep learning curve. They also find its reporting features somewhat limited. As for EngageBay CRM, users report issues with email management, including delayed broadcasts and emails landing in spam. They also note occasional bugs and limited reporting analytics. \[[2](#source-item-2)\] Pros Salesforce Sales Cloud AW Andrew W Senior sales RepHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!“ February 20, 2026 ka khyan a Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process.“ March 15, 2026 EngageBay CRM NJ Nick J Marketing AnalystStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “EngageBay is a reliable, cost-effective, and user-friendly solution that fits perfectly into our recruiting processes. If you're a small to mid-sized business looking for an all-in-one CRM that doesn’t overload you with complexity, EngageBay is absolutely worth it.“ December 10, 2025 Brian J Sales RepresentativeFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.“ January 14, 2026 Cons Salesforce Sales Cloud JF Jennsy Suyapa F Customer ServiceWriting and Editing, 51 - 200 employeesUsed the software for: 6-12 months. “There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client issue, we had moments when the system was down during peak season and that was very frustrating .“ October 27, 2025 Nathaniel C Account ExecutiveComputer & Network Security, 201 - 500 employeesUsed the software for: More than 2 years. “Admin-level customization often requires technical expertise or certified support, which adds cost and dependency.“ January 26, 2026 EngageBay CRM Jelyn T Marketing ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.“ December 4, 2025 HS Himanshu S Sales MangerE-Learning, 51 - 200 employeesUsed the software for: I used a free trial. “EngageBay CRM's main drawbacks include limited customization, scalability issues for growing businesses, occasional slow customer support, and a learning curve for advanced features.“ August 12, 2024 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Salesforce Sales Cloud and EngageBay CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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