# Salesforce Sales Cloud vs Dynamics 365: Features and Cost Comparison 2026 | Capterra > Salesforce Sales Cloud vs Dynamics 365: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365 --- # Salesforce Sales Cloud vs Dynamics 365 Features and Cost Comparison Last updated April 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales CloudDynamics 3652/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $25.00/month Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Starting Price $50.00/month Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [18,778 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) Positive 16,815 Neutral 1,488 Negative 475 Positive 16,815 Neutral 1,488 Negative 475 Reviews Sentiment Based on [5,819 reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Positive 5,135 Neutral 549 Negative 135 Positive 5,135 Neutral 549 Negative 135 Best for (according to reviews) - **Business size**: Small businesses account for 44% of reviews (8,268), showing widespread use among this segment, followed by enterprise and midsize businesses. - **Industry**: Computer software, IT services, and marketing/ad agencies together represent 28% of reviews, indicating notable adoption in tech-driven sectors. - **Use cases**: CRM (49%), sales tracking (30%), and account management (22%) are the main uses, supporting customer relationships and sales operations. Best for (according to reviews) - **Business size**: Small businesses account for 47% of reviews (2,750), suggesting strong market traction in this segment compared to enterprise (16%) and midsize (14%) organizations. - **Industry**: Computer software, IT services, and education management together represent 23% of reviews, indicating adoption across technology and educational sectors. - **Use cases**: CRM (34%), business management (33%), and dashboard (17%) functions are frequently cited, highlighting its role in customer and operational management. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Salesforce Sales Cloud Salesforce Sales Cloud users find it best for organizations needing robust sales and contact management, extensive customization, and detailed analytics to support complex sales processes. Reviewers appreciate its integration with tools like Gmail and Mailchimp for communication and campaign management, and they value its scalability for growing businesses. However, users mention that the platform’s high cost and learning curve may be challenging for smaller teams or those with limited resources. Dynamics 365 Dynamics 365 users consider it ideal for businesses seeking strong integration with Microsoft products such as Outlook, Excel, and SharePoint, which they say enhances productivity and streamlines workflows. Reviewers highlight its comprehensive CRM and task management capabilities, advanced automation, and customizable sales pipeline features. While users value its cloud-based flexibility and broad business application suite, they note that the complex licensing and setup can be costly and time-consuming, especially for smaller organizations. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Choosing a crm solution like Salesforce Sales Cloud or Dynamics 365 involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,254 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Salesforce Sales Cloud 90%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.5 Dynamics 365 82%Fit Feature ratings Contact Database 4.5 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.4 Contact Database 4.6 (590) 4.5 (368) Salesforce Sales Cloud users appreciate its ability to centralize and manage large volumes of contact data, which they say enhances sales efficiency and customer relationships. They value the detailed contact information, segmentation, and integration with various communication tools. However, some users mention that they find duplicate management tricky. Dynamics 365 users, on the other hand, highlight its centralized repository for contact information, customization options, and seamless integration with Microsoft tools. They also appreciate its robust data analysis capabilities and focus on security. Overall, users find Salesforce Sales Cloud effective for managing extensive contact data, while they value Dynamics 365 for its integration and customization features. Contact Management 4.5 (1859) 4.4 (603) Salesforce Sales Cloud users find its contact management robust, with features for tracking interactions, managing relationships, and integrating with email and social media. They appreciate the intuitive interface and AI capabilities that they say enhance contact management. However, some users note issues with duplicate contacts. Dynamics 365 users appreciate its seamless Microsoft integration, centralized data, and advanced analytics. They value its task automation and robust security, which they say enhance customer relationships and operational efficiency. In summary, users value Salesforce Sales Cloud for its comprehensive contact management features, while they praise Dynamics 365 for its integration and efficiency. Lead Management 4.4 (1802) 4.4 (401) Salesforce Sales Cloud users appreciate its lead management for capturing, nurturing, and converting leads efficiently. They value the integration with other Salesforce products and the customizable lead capturing tools. However, some users mention that they experience issues with lead duplication. Dynamics 365 users highlight its ability to track and nurture leads through automation and personalized engagement. They appreciate the advanced lead scoring and nurturing capabilities, as well as the integration with other Microsoft applications. Overall, users find Salesforce Sales Cloud effective for lead management, while they value Dynamics 365 for its automation and integration features. Sales Pipeline Management 4.5 (1233) 4.4 (408) Salesforce Sales Cloud users find its sales pipeline management crucial for visualizing and tracking opportunities from lead to closure. They appreciate the tools for managing leads, opportunities, and contacts, as well as the sales forecasting capabilities. However, some users find the native functionality too basic and rely on custom fields and reports. Dynamics 365 users value its ability to visualize and track sales opportunities, enhance forecasting accuracy, and streamline workflows. They appreciate the integration with other modules and the customization options for sales stages. In general, users find Salesforce Sales Cloud effective for pipeline management, while they praise Dynamics 365 for its customization and integration capabilities. ## Pricing comparison ### Starting prices Salesforce Sales Cloud $25.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/61368/Salesforce/pricing/) Dynamics 365 $50.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/157279/Dynamics-365/pricing/) ### Value-for-money analysis 4.0 (18778) 4.1 (5819) A comparison of how reviewers evaluate the value for money provided by both Salesforce Sales Cloud and Dynamics 365 indicates that Salesforce Sales Cloud reviewers find it offers extensive features and customization options, while Dynamics 365 reviewers appreciate its comprehensive suite of business applications and integration with Microsoft products. Reviewers find Salesforce Sales Cloud to be a powerful and flexible CRM solution, offering a wide range of features and customization options. They appreciate its scalability and integration capabilities, noting that it can grow with their business needs. However, users also mention that the high cost and complexity of the platform can be prohibitive for smaller businesses, with additional fees for advanced features and customizations. As for Dynamics 365, reviewers highlight its comprehensive suite of business applications, which they say can streamline various business processes and improve efficiency. They value its integration with other Microsoft products and its cloud-based nature, which reduces the need for expensive hardware. Nonetheless, users also note that the pricing structure can be complex and costly, particularly for small businesses, and that the setup and customization processes can be time-consuming and expensive. ## Integrations Popular Integrations Compare available integrations between Salesforce Sales Cloud and Dynamics 365. ### Five9 Salesforce Sales Cloud Dynamics 365 ### Microsoft Outlook Salesforce Sales Cloud Dynamics 365 ### Docusign Salesforce Sales Cloud Dynamics 365 ### Box Salesforce Sales Cloud Dynamics 365 ### Microsoft Excel Salesforce Sales Cloud Dynamics 365 ### Dropbox Business Salesforce Sales Cloud Dynamics 365 ### airSlate SignNow Salesforce Sales Cloud Dynamics 365 ### Yesware Salesforce Sales Cloud Dynamics 365 Total Integrations 37 Gmail Reviewers mention that integrating Gmail with Salesforce Sales Cloud allows for efficient tracking of client communications, which they note saves time and ensures all email interactions are logged automatically. Mailchimp Reviewers report that integrating Mailchimp with Salesforce Sales Cloud facilitates the management of email campaigns, saying that it keeps databases updated and streamlines mass email communications. Salesforce Sales Cloud Integrations (37) - [Birdeye](https://www.capterra.com/p/152997/BirdEye/) - [Box](https://www.capterra.com/p/148766/Box/) - [ClearSlide](https://www.capterra.com/p/136444/ClearSlide/) - [Conga Composer](https://www.capterra.com/p/228164/Conga-Document-Generation/) - [Crowdstack Pro](https://www.capterra.com/p/122696/Hoop-la/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) - [Expensify](https://www.capterra.com/p/97594/Expensify/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [GetFeedback](https://www.capterra.com/p/133180/GetFeedback/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Gong.io](https://www.capterra.com/p/157969/Gong-io/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) - [Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Outreach](https://www.capterra.com/p/159318/Outreach/) - [Professional Services Cloud](https://www.capterra.com/p/99830/Professional-Services-Cloud/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) - [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) - [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [Veeva CRM](https://www.capterra.com/p/129924/Veeva-CRM/) - [Webinato](https://www.capterra.com/p/85328/Webinato/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Yesware](https://www.capterra.com/p/136698/Yesware/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [ZoomInfo Sales](https://www.capterra.com/p/168264/ZoomInfo-sales/) Total Integrations 24 Microsoft Outlook Reviewers mention that Dynamics 365 integrates seamlessly with Outlook, which they note helps manage emails, calendars, and contacts efficiently, enhancing communication and lead tracking. Microsoft Excel Users report that Dynamics 365 integrates well with Excel, citing that it facilitates data import/export, report generation, and detailed data analysis, making it essential for business operations. Microsoft SharePoint Reviewers state that Dynamics 365 integrates smoothly with SharePoint, which they say enables efficient document management, secure storage, and collaboration, enhancing overall business workflow. Dynamics 365 Integrations (24) - [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) - [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/) - [Ameyo](https://www.capterra.com/p/85852/Ameyo/) - [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) - [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) - [InsideView](https://www.capterra.com/p/178108/Apex/) - [Lattice Engines](https://www.capterra.com/p/167480/Predictive-Insights-Platform/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) - [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [PROS Smart CPQ](https://www.capterra.com/p/79260/PROS-Smart-CPQ/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Sana Commerce](https://www.capterra.com/p/139645/Sana-Commerce/) - [SOFT4Spaces](https://www.capterra.com/p/169422/SOFT4-RealEstate/) - [Tacton CPQ](https://www.capterra.com/p/58632/Tacton-Configurator/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Salesforce Sales Cloud vs Dynamics 365? ### Overall rating 4.4 (18778) 4.4 (5819) ### User interface Salesforce Sales Cloud Dynamics 365 ### Customer service and support Salesforce Sales Cloud Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Dynamics 365 Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Salesforce Sales Cloud vs Dynamics 365 Salesforce Sales Cloud and Dynamics 365 are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how Salesforce Sales Cloud compares to Dynamics 365 and decide which one is the best fit for your needs. Users appreciate Salesforce Sales Cloud for its robust sales management tools, noting its clear view of sales stages, deal tracking, and automation of repetitive tasks. They also value its extensive customization options, which allow for tailored solutions to specific business needs. Additionally, reviewers highlight its strong customer service features, including insightful analytics and effective customer relationship management. Meanwhile, Dynamics 365 users praise its seamless integration with other Microsoft products, which enhances productivity. They also commend its comprehensive CRM management capabilities and powerful task management tools, which streamline business processes and improve interdepartmental collaboration. When it comes to cons, Salesforce Sales Cloud users often mention its high pricing, which can be prohibitive for smaller businesses. They also find the learning and training process to be challenging and time-consuming. At the same time, Dynamics 365 users cite its complex and expensive licensing structure as a downside. They also note that its user interface can be difficult to navigate and that the learning curve is steep. \[[2](#source-item-2)\] Pros Salesforce Sales Cloud AW Andrew W Senior sales RepHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!“ February 20, 2026 ka khyan a Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process.“ March 15, 2026 Dynamics 365 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem.“ March 6, 2026 Cons Salesforce Sales Cloud JF Jennsy Suyapa F Customer ServiceWriting and Editing, 51 - 200 employeesUsed the software for: 6-12 months. “There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client issue, we had moments when the system was down during peak season and that was very frustrating .“ October 27, 2025 Nathaniel C Account ExecutiveComputer & Network Security, 201 - 500 employeesUsed the software for: More than 2 years. “Admin-level customization often requires technical expertise or certified support, which adds cost and dependency.“ January 26, 2026 Dynamics 365 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis.“ April 14, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Salesforce Sales Cloud and Dynamics 365? Talk to a Capterra advisor for free and get results within 15 minutes. 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