# Salesforce Sales Cloud vs Freshsales: Features and Cost Comparison 2026 | Capterra > Salesforce Sales Cloud vs Freshsales: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/61368-155563/Salesforce-vs-Freshsales --- # Salesforce Sales Cloud vs Freshsales Features and Cost Comparison Last updated April 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales CloudFreshsales2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) Starting Price $25.00/month Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Starting Price $11.00/month Starting Price $11.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [18,778 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) Positive 16,815 Neutral 1,488 Negative 475 Positive 16,815 Neutral 1,488 Negative 475 Reviews Sentiment Based on [621 reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) Positive 566 Neutral 32 Negative 23 Positive 566 Neutral 32 Negative 23 Best for (according to reviews) - **Business size**: Small businesses account for 44% of reviews (8,268), showing widespread use among this segment, followed by enterprise and midsize businesses. - **Industry**: Computer software, IT services, and marketing/ad agencies together represent 28% of reviews, indicating notable adoption in tech-driven sectors. - **Use cases**: CRM (49%), sales tracking (30%), and account management (22%) are the main uses, supporting customer relationships and sales operations. Best for (according to reviews) - **Business size**: Small businesses account for 492 reviews (79%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Information technology and services (17%), computer software (10%), and marketing and advertising (8%) collectively represent 35% of reviews, indicating broad adoption across tech-driven sectors. - **Use cases**: CRM (72%), sales tracking (39%), and lead management (38%) are key, highlighting Freshsales' focus on sales process optimization. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Salesforce Sales Cloud Salesforce Sales Cloud users find it best for organizations needing a comprehensive and customizable CRM with detailed contact and lead management, advanced sales pipeline tracking, and powerful integrations like Gmail and Mailchimp. Reviewers highlight its scalability, extensive automation, and analytics, though they mention a steep learning curve and higher costs, which they say make it more suitable for larger businesses with complex sales processes. Freshsales Freshsales users consider it ideal for small to medium-sized businesses seeking an intuitive, affordable CRM with efficient lead tracking, customizable contact management, and integrations such as Freshdesk for enhanced support. Reviewers value its user-friendly interface, automated lead scoring, and competitive pricing, though they note occasional issues with email management and support responsiveness. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of Salesforce Sales Cloud and Freshsales within the crm space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,254 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Salesforce Sales Cloud 90%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.5 Freshsales 77%Fit Feature ratings Contact Database 4.3 Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.2 Contact Database 4.6 (590) 4.3 (66) Salesforce Sales Cloud users appreciate its comprehensive contact database, which they say centralizes all customer information, making it easy for them to access, manage, and track interactions. They value its detailed contact information, segmentation, and integration with various communication tools. Reviewers also highlight its advanced search and filtering options, customization capabilities, and the ability to handle large volumes of contact data. Freshsales users, on the other hand, find the contact database user-friendly and customizable, which they say allows them to create lists for different geographies or industries. They appreciate the ease of searching for contacts using various filters and the ability to store comprehensive contact details. Overall, users think Salesforce Sales Cloud offers a robust and detailed contact database, while they value Freshsales for its user-friendly and customizable contact database. Contact Management 4.5 (1859) 4.2 (93) Salesforce Sales Cloud reviewers find its contact management robust, with features for tracking interactions, managing relationships, and integrating with email and social media. They appreciate its intuitive interface and the ability to track customer interactions, ensuring personalized customer relationships. Freshsales users, meanwhile, highlight the ease of managing contacts and the ability to customize contact management according to their preferences. They value the features for tracking duplicate contacts and managing cold and invalid contacts. In summary, users think Salesforce Sales Cloud provides powerful and intuitive contact management, while they find Freshsales easy to use and customizable for managing contacts. Lead Management 4.4 (1802) 4.1 (69) Salesforce Sales Cloud users appreciate its lead management feature for capturing, nurturing, and converting leads into customers. They highlight its ability to centralize lead data, automate lead qualification, and track lead interactions. Reviewers also value its integration with other Salesforce products and the customizable workflows. Freshsales users, on the other hand, find lead management easy and efficient, with features for scoring leads, automating follow-ups, and tracking interactions. They appreciate the ability to add activities, notes, and reminders on leads. Overall, users think Salesforce Sales Cloud offers comprehensive and customizable lead management, while they value Freshsales for its ease of use and efficiency in managing leads. Sales Pipeline Management 4.5 (1233) 4.2 (78) Salesforce Sales Cloud users find its sales pipeline management crucial for visualizing and tracking opportunities from lead to closure. They appreciate its ability to provide a clear and organized view of each deal's progress, automate tasks, and enhance sales forecasting accuracy. Freshsales users, meanwhile, value the structured approach to tracking progress and setting priorities. They highlight the automated follow-ups and reminders, as well as the ability to customize deal stages and forecasts. In general, users think Salesforce Sales Cloud offers a comprehensive and organized sales pipeline management, while they find Freshsales structured and efficient for tracking and managing sales pipelines. ## Pricing comparison ### Starting prices Salesforce Sales Cloud $25.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/61368/Salesforce/pricing/) Freshsales $11.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155563/Freshsales/pricing/) ### Value-for-money analysis 4.0 (18778) 4.4 (621) A dive into reviewer perceptions about the value for money of both Salesforce Sales Cloud and Freshsales demonstrates that Salesforce Sales Cloud reviewers consider it to offer a comprehensive suite of features and extensive customization options, while Freshsales reviewers comment on its affordability and competitive pricing structure. Reviewers find Salesforce Sales Cloud to be a powerful and flexible CRM solution, with extensive features such as automation, reporting, and third-party integrations. They appreciate its scalability and the ability to grow with the business. However, some users note that the high cost and complexity can be prohibitive for smaller businesses, requiring significant investment in training and customization. When it comes to Freshsales, reviewers appreciate its cost-effective pricing plans and the availability of a free trial. They find it offers a good balance of features and affordability, making it suitable for small to medium-sized businesses. Nonetheless, some users mention that the subscription-based pricing can become expensive with multiple users, and certain advanced features are only available in higher-priced tiers. ## Integrations Popular Integrations Compare available integrations between Salesforce Sales Cloud and Freshsales. ### QuickBooks Online Salesforce Sales Cloud Freshsales ### Gmail Salesforce Sales Cloud Freshsales ### Zapier Salesforce Sales Cloud Freshsales ### Mailchimp Salesforce Sales Cloud Freshsales ### Slack Salesforce Sales Cloud Freshsales ### Docusign Salesforce Sales Cloud Freshsales ### Google Workspace Salesforce Sales Cloud Freshsales ### Box Salesforce Sales Cloud Freshsales Total Integrations 37 Gmail Reviewers mention that integrating Gmail with Salesforce Sales Cloud allows for efficient tracking of client communications, which they note saves time and ensures all email interactions are logged automatically. Mailchimp Reviewers report that integrating Mailchimp with Salesforce Sales Cloud facilitates the management of email campaigns, saying that it keeps databases updated and streamlines mass email communications. Salesforce Sales Cloud Integrations (37) - [Birdeye](https://www.capterra.com/p/152997/BirdEye/) - [Box](https://www.capterra.com/p/148766/Box/) - [ClearSlide](https://www.capterra.com/p/136444/ClearSlide/) - [Conga Composer](https://www.capterra.com/p/228164/Conga-Document-Generation/) - [Crowdstack Pro](https://www.capterra.com/p/122696/Hoop-la/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) - [Expensify](https://www.capterra.com/p/97594/Expensify/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [GetFeedback](https://www.capterra.com/p/133180/GetFeedback/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Gong.io](https://www.capterra.com/p/157969/Gong-io/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) - [Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Outreach](https://www.capterra.com/p/159318/Outreach/) - [Professional Services Cloud](https://www.capterra.com/p/99830/Professional-Services-Cloud/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) - [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) - [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [Veeva CRM](https://www.capterra.com/p/129924/Veeva-CRM/) - [Webinato](https://www.capterra.com/p/85328/Webinato/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Yesware](https://www.capterra.com/p/136698/Yesware/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [ZoomInfo Sales](https://www.capterra.com/p/168264/ZoomInfo-sales/) Total Integrations 20 Freshdesk Users report that integrating Freshsales with Freshdesk allows seamless ticket management and customer support, which they note enhances post-sales communication and provides a comprehensive view of client interactions. Freshsales Integrations (20) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Freshchat](https://www.capterra.com/p/158117/Freshchat/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) - [Segment](https://www.capterra.com/p/150621/Segment/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Salesforce Sales Cloud vs Freshsales? ### Overall rating 4.4 (18778) 4.5 (621) ### User interface Salesforce Sales Cloud Freshsales ### Customer service and support Salesforce Sales Cloud Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Freshsales Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Salesforce Sales Cloud vs Freshsales Both Salesforce Sales Cloud and Freshsales are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how Salesforce Sales Cloud stacks up against Freshsales and pick the one that fits best your needs. Users appreciate Salesforce Sales Cloud for its robust sales management tools, extensive customization options, and effective customer service. They find it offers a comprehensive suite of tools for managing sales processes, customizable features to meet specific business needs, and insightful analytics for customer relationship management. At the same time, Freshsales users value its intuitive lead tracking, comprehensive CRM software, and strong integration capabilities. They highlight its automated lead scoring, affordable pricing, and seamless integration with other tools, which enhance their sales and marketing efforts. When it comes to cons, Salesforce Sales Cloud users mention its high pricing, steep learning curve, and challenges with reporting. They find the costs prohibitive for small businesses, the platform complex to learn, and reporting features sometimes difficult to use. Meanwhile, Freshsales users report issues with email management, billing and support, and bug fixes. They note problems with email integration, dissatisfaction with billing practices, and frequent software bugs. \[[2](#source-item-2)\] Pros Salesforce Sales Cloud AW Andrew W Senior sales RepHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!“ February 20, 2026 ka khyan a Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process.“ March 15, 2026 Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet.“ June 17, 2024 SC SooHoon C Co-FounderComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort.“ July 10, 2024 Cons Salesforce Sales Cloud JF Jennsy Suyapa F Customer ServiceWriting and Editing, 51 - 200 employeesUsed the software for: 6-12 months. “There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client issue, we had moments when the system was down during peak season and that was very frustrating .“ October 27, 2025 Nathaniel C Account ExecutiveComputer & Network Security, 201 - 500 employeesUsed the software for: More than 2 years. “Admin-level customization often requires technical expertise or certified support, which adds cost and dependency.“ January 26, 2026 Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view.“ June 17, 2024 S. A Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends.“ February 26, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Salesforce Sales Cloud and Freshsales? Talk to a Capterra advisor for free and get results within 15 minutes. 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