# Salesforce Sales Cloud vs eWay-CRM: Features and Cost Comparison 2026 | Capterra > Salesforce Sales Cloud vs eWay-CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM --- # Salesforce Sales Cloud vs eWay-CRM Features and Cost Comparison Last updated April 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales CloudeWay-CRM2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting Price $25.00/month Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [18,778 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) Positive 16,815 Neutral 1,488 Negative 475 Positive 16,815 Neutral 1,488 Negative 475 Reviews Sentiment RC BB Based on [822 reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Positive 762 Neutral 46 Negative 14 Positive 762 Neutral 46 Negative 14 Best for (according to reviews) - **Business size**: Small businesses account for 44% of reviews (8,268), showing widespread use among this segment, followed by enterprise and midsize businesses. - **Industry**: Computer software, IT services, and marketing/ad agencies together represent 28% of reviews, indicating notable adoption in tech-driven sectors. - **Use cases**: CRM (49%), sales tracking (30%), and account management (22%) are the main uses, supporting customer relationships and sales operations. Best for (according to reviews) - **Business size**: Small businesses account for 668 reviews, representing 87% of feedback, indicating strong adoption among this segment. - **Industry**: Information technology and services, mechanical or industrial engineering, and machinery collectively contribute 20% of reviews, reflecting moderate usage across these sectors. - **Use cases**: CRM (62%), project management (29%), and contact management (25%) are the main functionalities, with CRM being the most frequently mentioned. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Salesforce Sales Cloud Salesforce Sales Cloud users find it best for organizations needing a comprehensive and customizable CRM with strong sales management, automation, and analytics capabilities. Reviewers value its centralized contact and lead management, integration with tools like Gmail and Mailchimp, and scalability for larger businesses, though they mention a steep learning curve and higher costs for small companies. eWay-CRM eWay-CRM users consider it ideal for small businesses seeking an affordable CRM that integrates closely with Microsoft Outlook. Reviewers highlight its ease of use, customizable contact and sales pipeline management, and effective email tracking, while noting occasional issues with Outlook integration and slower database connections. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the crm market, Salesforce Sales Cloud and eWay-CRM both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,254 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Salesforce Sales Cloud 90%Fit Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.5 eWay-CRM 81%Fit Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.2 Contact Database 4.6 (590) 4.6 (196) Salesforce Sales Cloud users appreciate the centralized and comprehensive contact database, which they say makes it easy for them to access, manage, and track interactions. They highlight its ability to handle large volumes of data, advanced search and filtering options, and integration with various tools. However, some users mention challenges with duplicate management. eWay-CRM users value the contact database for its effective organization and management of customer data. They appreciate its integration with Outlook, ease of use, and customization options. Some users note slowness in connecting to the database. Overall, users find Salesforce Sales Cloud's contact database highly efficient and customizable, while eWay-CRM users value its simplicity and integration with Outlook. Contact Management 4.5 (1859) 4.5 (300) Salesforce Sales Cloud reviewers find the contact management feature robust, with capabilities for tracking interactions, managing relationships, and integrating with email and social media. They appreciate the intuitive interface and AI-driven insights but mention occasional issues with duplicate contacts. eWay-CRM users value the ability to customize contact management and the integration with Outlook. They find it easy to navigate and use, though some report challenges with synchronization and managing duplicates. In summary, users think Salesforce Sales Cloud offers powerful and intuitive contact management, while they value eWay-CRM for its customization and Outlook integration. Lead Management 4.4 (1802) 4.4 (228) Salesforce Sales Cloud users appreciate the lead management feature for its ability to capture, nurture, and convert leads efficiently. They highlight the integration with other Salesforce products, customizable workflows, and real-time tracking. Some users mention issues with lead duplication. eWay-CRM users find the lead management feature useful for categorizing and tracking leads, with a comfortable UI and good integration with Outlook. However, many users report not using this feature extensively. Overall, users value Salesforce Sales Cloud for its comprehensive lead management capabilities, while eWay-CRM users appreciate its ease of use and integration with Outlook. Sales Pipeline Management 4.5 (1233) 4.2 (220) Salesforce Sales Cloud users find the sales pipeline management feature crucial for visualizing, tracking, and optimizing the sales process. They appreciate the clear overview, automation of tasks, and real-time insights. Some users mention the need for customization to meet specific needs. eWay-CRM users value the customizable sales pipeline management, which they say adapts well to their sales funnel. They appreciate the overview and ability to track progress, though some find the setup challenging. In general, users think Salesforce Sales Cloud provides a comprehensive and efficient sales pipeline management, while they value eWay-CRM for its customization and adaptability. ## Pricing comparison ### Starting prices Salesforce Sales Cloud $25.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/61368/Salesforce/pricing/) eWay-CRM $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/152769/eWay-CRM/pricing/) ### Value-for-money analysis 4.0 (18778) 4.4 (822) An exploration of what reviewers say about both Salesforce Sales Cloud's and eWay-CRM's value for money finds that Salesforce Sales Cloud reviewers see it as a comprehensive and flexible CRM solution with extensive features, while eWay-CRM reviewers comment on its affordability and supportive customer service. Reviewers find that Salesforce Sales Cloud offers a wide range of functionalities, including automation, reporting, and integration with third-party applications. They appreciate its scalability and customization options, which they say justify the higher cost for larger enterprises. However, some users note that the pricing can be prohibitive for small businesses, mentioning additional fees for advanced features and customization. When it comes to eWay-CRM, reviewers highlight its cost-effectiveness and the availability of a free version, which they find valuable for small businesses. They also appreciate the excellent customer support and the reasonable pricing for the premium version. Nonetheless, some users mention that the subscription model can be confusing and that additional storage or custom programming can increase costs. ## Integrations Popular Integrations Compare available integrations between Salesforce Sales Cloud and eWay-CRM. ### QuickBooks Online Salesforce Sales Cloud eWay-CRM ### Zapier Salesforce Sales Cloud eWay-CRM ### Microsoft Outlook Salesforce Sales Cloud eWay-CRM ### Tableau Salesforce Sales Cloud eWay-CRM ### WordPress Salesforce Sales Cloud eWay-CRM ### Box Salesforce Sales Cloud eWay-CRM ### TeamViewer ONE Salesforce Sales Cloud eWay-CRM ### Dropbox Business Salesforce Sales Cloud eWay-CRM Total Integrations 37 Gmail Reviewers mention that integrating Gmail with Salesforce Sales Cloud allows for efficient tracking of client communications, which they note saves time and ensures all email interactions are logged automatically. Mailchimp Reviewers report that integrating Mailchimp with Salesforce Sales Cloud facilitates the management of email campaigns, saying that it keeps databases updated and streamlines mass email communications. Salesforce Sales Cloud Integrations (37) - [Birdeye](https://www.capterra.com/p/152997/BirdEye/) - [Box](https://www.capterra.com/p/148766/Box/) - [ClearSlide](https://www.capterra.com/p/136444/ClearSlide/) - [Conga Composer](https://www.capterra.com/p/228164/Conga-Document-Generation/) - [Crowdstack Pro](https://www.capterra.com/p/122696/Hoop-la/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) - [Expensify](https://www.capterra.com/p/97594/Expensify/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [GetFeedback](https://www.capterra.com/p/133180/GetFeedback/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Gong.io](https://www.capterra.com/p/157969/Gong-io/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) - [Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Outreach](https://www.capterra.com/p/159318/Outreach/) - [Professional Services Cloud](https://www.capterra.com/p/99830/Professional-Services-Cloud/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) - [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) - [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [Veeva CRM](https://www.capterra.com/p/129924/Veeva-CRM/) - [Webinato](https://www.capterra.com/p/85328/Webinato/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Yesware](https://www.capterra.com/p/136698/Yesware/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [ZoomInfo Sales](https://www.capterra.com/p/168264/ZoomInfo-sales/) Total Integrations 15 Microsoft Outlook Users report that eWay-CRM integrates seamlessly with Outlook, which they say simplifies email management, contact sharing, and project tracking, noting that it enhances communication and data synchronization. eWay-CRM Integrations (15) - [3CX](https://www.capterra.com/p/158704/3CX/) - [GPS Commander](https://www.capterra.com/p/130832/GPS-Commander/) - [Leady](https://www.capterra.com/p/153579/Leady/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Poll Everywhere](https://www.capterra.com/p/127096/Poll-Everywhere/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Salesforce Sales Cloud vs eWay-CRM? ### Overall rating 4.4 (18778) 4.5 (822) ### User interface Salesforce Sales Cloud eWay-CRM ### Customer service and support Salesforce Sales Cloud Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat eWay-CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Salesforce Sales Cloud vs eWay-CRM Salesforce Sales Cloud and eWay-CRM are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how Salesforce Sales Cloud compares to eWay-CRM and decide which one is the best fit for your needs. Users appreciate Salesforce Sales Cloud for its robust sales management tools, noting its ability to streamline sales processes, provide predictive insights, and automate tasks. They also value its extensive customization options, which allow for tailored solutions to meet specific business needs. Additionally, reviewers highlight its comprehensive customer service features, which help manage customer relationships and provide valuable analytics. Meanwhile, eWay-CRM users commend its seamless CRM integration with Microsoft Outlook, enhancing customer management and collaboration. They also appreciate its strong email management capabilities, which help track communication and organize follow-ups efficiently. As for the cons, Salesforce Sales Cloud users find its pricing to be high, especially for small businesses, and mention a steep learning curve. At the same time, eWay-CRM users report issues with Outlook integration, citing occasional bugs and slow loading speeds. \[[2](#source-item-2)\] Pros Salesforce Sales Cloud AW Andrew W Senior sales RepHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!“ February 20, 2026 ka khyan a Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process.“ March 15, 2026 eWay-CRM RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 Cons Salesforce Sales Cloud JF Jennsy Suyapa F Customer ServiceWriting and Editing, 51 - 200 employeesUsed the software for: 6-12 months. “There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client issue, we had moments when the system was down during peak season and that was very frustrating .“ October 27, 2025 Nathaniel C Account ExecutiveComputer & Network Security, 201 - 500 employeesUsed the software for: More than 2 years. “Admin-level customization often requires technical expertise or certified support, which adds cost and dependency.“ January 26, 2026 eWay-CRM JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Salesforce Sales Cloud and eWay-CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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