# Salesforce Sales Cloud vs OpenCRM: Features and Cost Comparison 2026 | Capterra > Salesforce Sales Cloud vs OpenCRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/61368-129881/Salesforce-vs-OpenCRM --- # Salesforce Sales Cloud vs OpenCRM Features and Cost Comparison Last updated April 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales CloudOpenCRM2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/reviews/) [## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) Starting Price $25.00/month Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Starting Price £39.00/month Starting Price £39.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Reviews Sentiment Based on [18,778 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) Positive 16,815 Neutral 1,488 Negative 475 Positive 16,815 Neutral 1,488 Negative 475 Reviews Sentiment Based on [294 reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) Positive 275 Neutral 18 Negative 1 Positive 275 Neutral 18 Negative 1 Best for (according to reviews) - **Business size**: Small businesses account for 44% of reviews (8,268), showing widespread use among this segment, followed by enterprise and midsize businesses. - **Industry**: Computer software, IT services, and marketing/ad agencies together represent 28% of reviews, indicating notable adoption in tech-driven sectors. - **Use cases**: CRM (49%), sales tracking (30%), and account management (22%) are the main uses, supporting customer relationships and sales operations. Best for (according to reviews) - **Business size**: Small businesses account for 265 reviews, representing 90% of feedback, showing widespread use among this segment. - **Industry**: Information technology and services, construction, and telecommunications together contribute 21% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (80%), contact management (6%), and lead management (3%) are the main uses, highlighting a focus on customer and lead organization. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like Salesforce Sales Cloud and OpenCRM, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,254 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Salesforce Sales Cloud 90%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.5 OpenCRM 79%Fit Feature ratings Contact Database 4.5 Contact Management 4.5 Lead Management 4.2 Sales Pipeline Management 4.2 Contact Database 4.6 (590) 4.5 (145) Salesforce Sales Cloud users appreciate the centralized and comprehensive contact database, which they say makes it easy to access, manage, and track interactions. They highlight its detailed contact information, segmentation, and integration with various communication tools. Users also value the advanced search and filtering options, which they indicate help in managing large volumes of contact data. Meanwhile, OpenCRM users find the contact database easy to navigate and use, appreciating its ability to keep all client details in one place. They mention that it is user-friendly and allows for quick access to contact information. Overall, users find Salesforce Sales Cloud's contact database highly efficient and detailed, while they value OpenCRM for its simplicity and ease of use. Contact Management 4.5 (1859) 4.5 (189) Salesforce Sales Cloud reviewers find the contact management feature robust, with capabilities for tracking interactions, managing relationships, and integrating with email and social media. They appreciate the centralized database for customer data, which they say streamlines communication and facilitates targeted engagement. On the other hand, OpenCRM users value the customizable and easy-to-use contact management system, noting its clarity and quick access to client status. They also highlight the ability to tailor the product to their needs. In summary, users think Salesforce Sales Cloud offers powerful and comprehensive contact management, while they find OpenCRM customizable and straightforward. Lead Management 4.4 (1802) 4.2 (144) Salesforce Sales Cloud users appreciate the lead management feature for its ability to capture, nurture, and convert leads into customers. They highlight the integration with various tools, automation of lead qualification, and detailed tracking of lead interactions. Users also value the customizable workflows and the ability to promote leads to contacts. OpenCRM users, meanwhile, find the lead management feature important for tracking incoming leads and ensuring follow-up. They mention its simplicity and ease of use for managing leads. Overall, users think Salesforce Sales Cloud provides a comprehensive and automated lead management system, while they value OpenCRM for its straightforward and effective lead tracking. Sales Pipeline Management 4.5 (1233) 4.2 (144) Salesforce Sales Cloud users appreciate the sales pipeline management feature for its clear and organized view of deal progress, which they say helps prioritize high-value opportunities. They highlight the automation of tasks, visual representation of the sales process, and enhanced sales forecasting. Users also value the ability to customize the pipeline to fit their needs. OpenCRM users, on the other hand, find the sales pipeline management useful for forecasting sales and tracking opportunities. They appreciate the visual representation of data and the ability to tailor the layout to their processes. In general, users think Salesforce Sales Cloud offers a comprehensive and detailed sales pipeline management system, while they find OpenCRM useful for visual tracking and forecasting. ## Pricing comparison ### Starting prices Salesforce Sales Cloud $25.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/61368/Salesforce/pricing/) OpenCRM £39.00 Per User (Per Month) Free Trial Free Version ## How does the user experience compare on Salesforce Sales Cloud vs OpenCRM? ### Overall rating 4.4 (18778) 4.6 (294) ### User interface Salesforce Sales Cloud OpenCRM ### Customer service and support Salesforce Sales Cloud Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat OpenCRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Salesforce Sales Cloud vs OpenCRM When it comes to crm tools, Salesforce Sales Cloud and OpenCRM are two options that have been reviewed on Capterra by verified reviewers. Explore the experiences our reviewers have shared about Salesforce Sales Cloud and OpenCRM to see how they stack up against one another and pick the one that would best fit your needs. \[[2](#source-item-2)\] Pros Salesforce Sales Cloud AW Andrew W Senior sales RepHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!“ February 20, 2026 ka khyan a Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process.“ March 15, 2026 OpenCRM MB Melene B Operations AdministrationsOnline Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me“ June 5, 2025 SL Sarah L Regional Sales ManagerPublishing, 11 - 50 employeesUsed the software for: 1-2 years. “It is a system that can grow with a company, unlocking new modules and customisations as it is adopted and utilised more.“ June 5, 2024 Cons Salesforce Sales Cloud JF Jennsy Suyapa F Customer ServiceWriting and Editing, 51 - 200 employeesUsed the software for: 6-12 months. “There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client issue, we had moments when the system was down during peak season and that was very frustrating .“ October 27, 2025 Nathaniel C Account ExecutiveComputer & Network Security, 201 - 500 employeesUsed the software for: More than 2 years. “Admin-level customization often requires technical expertise or certified support, which adds cost and dependency.“ January 26, 2026 OpenCRM jM john M account managerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “How I cannot load a new customers full name and information in one go, I have to put the customer name onto the system, save, and then edit to start filling in the information about them, otherwise you complete the form, and it wont let you save it.“ June 4, 2024 DD Delin D Social WorkerCivic & Social Organization, 51 - 200 employeesUsed the software for: 6-12 months. “It takes several more functions to record case notes, accessing emails and responding to these is very clunky with lots of seemingly unnecessary requirements. “ June 12, 2024 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Salesforce Sales Cloud and OpenCRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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