# Compare UKG Pro vs ADP Comprehensive Services 2026 | Capterra > Unsure of what to choose? Check Capterra to compare UKG Pro and ADP Comprehensive Services based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/480-175840/UKG-Pro-vs-ADP-Comprehensive-Services --- # UKG Pro vs ADP Comprehensive Services Features and Cost Comparison Last updated March 31st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: UKG ProADP Comprehensive Services2/4 selected [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[4.3 (702)](https://www.capterra.com/p/480/UKG-Pro/reviews/) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.3 (264)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) [## UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[4.3 (702)](https://www.capterra.com/p/480/UKG-Pro/reviews/) Starting Price Contact vendor Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.1 Customer Service 4 Reviews Sentiment Based on [702 reviews](#user-reviews) Positive 587 Neutral 80 Negative 35 [## ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.3 (264)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) Starting Price Contact vendor Value-for-Money 4 Functionality 4.2 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [264 reviews](#user-reviews) Positive 222 Neutral 29 Negative 13 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Missing features Feature ratings Payroll Management 4.4 Direct Deposit 4.8 Tax Compliance 4.3 W-2 Preparation 4.6 Tax Calculation NA 72%Fit Missing features Feature ratings Payroll Management 4.3 Direct Deposit 4.8 Tax Compliance 4.4 W-2 Preparation 4.7 Tax Calculation NA User satisfaction User satisfaction 4.3 User reviews[702](https://www.capterra.com/p/480/UKG-Pro/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 4.1 Customer support 4.0 User satisfaction 4.3 User reviews[264](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) Ease of use 4.2 Functionality 4.2 Value for money 4.0 Customer support 4.0 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Empowering organizations to build high-trust, high-performance cultures with AI-driven HR, payroll, and workforce tools for every industry and role. Best for Businesses across nearly every industry with between 25 and 5,000 employees looking for an HR outsourcing solution. ## User reviews Pros & cons FC Francois C. Directeur General > "The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7096265) BD Brittney D. HRIS Manager > "We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7039360) TM Thomas M. Director of HRIS > "There is a high-degree of configuration available allowing customers to build business rules and business processes to handle..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6789423) AP Amy P. HR Manager > "Instead, we got UKG project managers who were completely disorganized and nonresponsive, our integration feeds took more than 18..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#SoftwareAdvice___6285384) Simon B. Senior Vice President People and Culture > "The system has really helped us scale as an organization and provides us a one stop shop and single source of truth for all our..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6789716) VR Verified Reviewer Payroll Administrator > "Customer service is slow and delayed, takes weeks if or months for an answer." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7036631) JL Jessica L. Director of HR > "I appreciate that the system helps our department play a bigger role in shaping the organization, giving us the tools and..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6789463) Vineet S. Sales Manager > "Sometimes the employees complain about that they are not able to login." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7052718) FM Fatima M. Sr Manager, HR Operations and Technology > "Also, it's nice that the customer support is outsourced and for urgent issues there is a rapid phone number. As compared other..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7039382) AL Ayobami L. Customer service > "Downside to the blank spaces is the navigation as many sub windows are embedded in each other." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6855754) LA Louise A. HR Manager > "Ability to add user defined fields helps HR track unique items." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7039290) BG Bethany G. Cardiovascular Technician > "I can never get it to pull up my paystubs or PTO on the app." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6873242) VC Vicente C. Quality Technician > "It helps organize tasks, and the self-service option for employees are useful." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7104548) AP Amy P. HR Manager > "We are now being forced to pay an additional annual cost to update benefits administration because UKG is not updating their..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#SoftwareAdvice___6285384) JE Jordan E. Payroll Specialist > "UKG Pro has a lot of cool reports and functions however it requires significant training and ongoing system knowledge to use..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7093394) FC Frank C. click list > "adjusting your clock in and out times can be a little confusing because of the wording." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6778331) JE Jordan E. Payroll Specialist > "I really like all the reporting options within UKG for payroll, time, and employee data." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7093394) Simon B. Senior Vice President People and Culture > "Some of the modules UX/UI need improvement and updating - can be a bit clunky." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6789716) MK Max K. Case Manager > "My boss can approve my vacation requests remotely, and I can access all my important employee data." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6792252) VR Verified Reviewer Associate Director > "I don't like that you can't use templates that you can just use to autopopulate each week if your work hours and codes are the..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6523846) SC Sherri C. sales associate > "Receiving my schedule and reviewing my time card all in one location is very convenient." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7068374) Abby G. Director of Talent Acquisition and Org Dev > "Hard to get answers or direction on issues when you needed support quickly" [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7088706) VR Verified Reviewer Loan Servicing Specialist > "What I like most is how it saves time by automating tasks like payroll and time tracking." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7082143) JM JD M. Payroll Specialist > "The only issue would be return time on tickets when i do have issues." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6788410) MM Marty M. Senior Leadership > "What I liked most about UKG Pro was how it streamlined complex HR and payroll tasks into a single, user-friendly platform." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6789422) KE Kristen E. VP, HR > "IT is also very difficult to find employees who use and understand UKG, bc they turn all of their laid off staffers into..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#SoftwareAdvice___6282104) JE Jordan E. Payroll Specialist > "As an HR Generalist using UKG Pro primarily for payroll and timekeeping, my overall experience has been mixed but generally..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7093394) Matt S. Activation Manager > "Also I got it confused with an insurance agency a lot" [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7101623) JL Jessica L. Director of HR > "The ability to have all HR data centralized in one system makes managing information much more efficient and seamless." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6789463) VR Verified Reviewer physician > "Once logged in, it was fine, but the logging in process was always something I struggled with, even with continued use." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6886494) LC Louis C. Assistant Manager > "Overall it has helped both leaders and staff manage their time cards as well as time off efficiently" [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7075823) CM Cynthia M. Physical Therapist > "Confusing to navigate, cannot always figure out how to submit PTO." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6769665) LW Levin W. Cashier > "My overall experience was good could check my pay from week to week log in worked once I got it set up" [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7104552) AP Amy P. HR Manager > "Reporting is extremely challenging and UKG forces customers to pay for everything they possibly can." [See full review](https://www.capterra.com/p/480/UKG-Pro/#SoftwareAdvice___6285384) FM Fatima M. Sr Manager, HR Operations and Technology > "Overall, UKG Pro is a great HCM for small to mid-size companies. Although it lacks some functionality the price and ease of use..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7039382) MD Mathew D. Dev > "Search might as well not exist never returns anything, 404s randomly throughout the site." [See full review](https://www.capterra.com/p/480/UKG-Pro/#SoftwareAdvice___6549821) VR Verified Reviewer IT Engineer > "This tool can be used to automate onboarding using an identity management platform using low code solution." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6885934) Margarita P. Exp and FA Actg Mgr > "Certain links are available but are broken when you go to actually get to the area you need." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6309975) DW David W. Program Manager > "Nice integrations between different touchpoints for employees (recruitment, hiring/onboarding, timekeeping, performance..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6481447) CM Courtenay M. Manager, Payroll > "I do not like that Wage attachments for Canada and ROE's are not sent automatically" [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6495436) LC Lukas C. Marketing manager > "It is a great app easy for me to track my teams clock ins and clock outs I would definitely recommend." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7079705) CP Carrie P. Counselor > "Sometimes it seems to glitch and not detect when I am on site." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6705016) EC Efrain C. Systems Engineer > "Provides ease of use with their timekeeping system and also great forums for helpful tips about their system." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7027890) CD Chiquita D. Personal banker > "It’s always crashing and needed to reenter and verify passwords." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6461900) Ashish A. Dispatcher > "UKG Pro is a robust and versatile human capital management solution that excels in customization, ease of use, and comprehensive..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6353421) DW Dave W. Service Desk Manager > "setting employee schedules can be finicky" [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6511634) LW Levin W. Cashier > "Customer support was so great helping me log in and you could check your pay and make sure it was right very easy to use" [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7104552) JA Julian A. Leasing Agent > "When going to clock in, it sometimes glitches." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6689711) VR Verified Reviewer Forklift Driver > "Many users ,myself included appreciate how it streamlines payroll, benefits administration, and talent management in one..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6675565) PS Patrick S. Controller > "At times our employees have issues with the mobile app." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6306137) Ashish A. Dispatcher > "It’s highly regarded for enhancing operational efficiency and employee experience, making it a valuable asset for businesses..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6353421) HS Harpreet S. Operations system analyst > "The initial setup for non technical team members become difficult sometimes" [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6666406) MM Monica M. Human Resources > "Overall experience was positive as the system interacted well with 3rd party companies and was easy for our team members." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___7117191) Margarita P. Exp and FA Actg Mgr > "Sometimes documents or modules can be difficult to find." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6309975) BK Brian K. Clinical Research Coordinator > "I like not having to navigate through 3-5 different websites and finding all my required assignments and tools in one website." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6292680) KB Katherine B. Teacher Aide > "There are times when the system will not allow me to clock out or approve my hours for the pay period." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6067105) PS Patrick S. Controller > "UKG Pro is a well-integrated system that captures virtually all people-management tools in one place." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6306137) SK Samantha K. TA manager > "Doesn’t integrate well with other software" [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6361973) Margarita P. Exp and FA Actg Mgr > "I really liked the features built in for performance tracking and candidate review during a job search fill." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6309975) VR Verified Reviewer VP of HR Operations > "UKG has struggled over the years to find the right solution for customer service. While it's dramatically improved, they still..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___4987291) DW Debra W. Fraud Investigator > "The calendar feature is nice to see your schedule and time worked and future" [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6777007) NL Nathan L. Maintenance tech > "My password expired went to make a new one and it doesn't recognize my current one which is needed to make a new one." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6138739) VR Verified Reviewer HR Business Parner > "UKG Pro is one of the best HCM tool on the market as it has all the components needed to run the HR functions." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6656497) Leah G. Auto Detailer > "Whole site looks like it was designed in the early 2000s." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6428335) CM Courtenay M. Manager, Payroll > "I was able to experience the various modules offered in UKG from Payroll to Onboarding to Recruitment to Performance." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6495436) Ambrecia M. Housekeeper > "Can't keep track of the days I worked but ihate we don't have app I refer the app to the device at work." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___4902606) SK Samantha K. Front Desk Administrator > "It's an all-in-one app which gives you the opportunity to access everything from one single dashboard." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6575259) LO Linda O. Accountant III (Payroll) > "Data entry errors can be difficult to correct at times and may requires assistance from UKG." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___4977491) Hannah T. Information Technology Manager > "The creation of financial data reports and tracking of various project expense and the ability on compliance management and..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___4905972) KF Kevin F. CHRO > "The product is very frustrating and overly complicated." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6598538) AM Angelika M. Company Owner > "it has helped me so much with keeping up with my own payroll and everything." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6823228) FS Felina S. Payroll Manager > "Tax and Payment services are not responsive on some of our tax cases. " [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6135505) ZG ZACHARIAH G. Inventory control specialist > "I really enjoy that all that all the main information needed is on the home page of the software making it very easy to access." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6798754) CE Contessa E. Finance and Payroll Administrator > "I've noticed that submitting cases online sometimes takes longer to receive a response." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6133603) CM Cynthia M. Physical Therapist > "Has a lot of features so we don't have to go to different sites." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6769665) NL Nathan L. Maintenance tech > "I don't get how you can have an app like this and not have a direct line to a support team." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6138739) GA Gabriel A. Assistant Branch Leader > "The ability to view time cards and monitor my team is helpful." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6473154) MS Michael S. Inside Sales Coordinator > "I do not enjoy how difficult it is to log in at peak times such as clocking out, the system gets overwhelmed and the app will..." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___4526948) SA Stacey A. Brand Manager > "Utilizing the app for payroll and for tax reporting was an important reason we chose the program. " [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___6413304) MM Matthew M. Director > "They fail with any tax issue or carrier connection." [See full review](https://www.capterra.com/p/480/UKG-Pro/#Capterra___4976455) [View Reviews](https://www.capterra.com/p/480/UKG-Pro/reviews/) RK Ron K. HCM Consultant > "It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764) TA Thomas A. CHRO > "Some of the custom reports are difficult to set up. " [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7068901) RK Ron K. HCM Consultant > "This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764) KW Kristie W. Payroll Manager > "As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6453264) DG Denise G. HR and Payroll Manager > "Our company is able to benefit from your diverse group of experts specifically from Payroll, Reporting and compliance specialists ensuring..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6753860) JD Julie D. Payroll Specialist > "Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation,..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451405) LW Laura W. People Coordinator > "I like that it's an all-in-one platform that covers so many HR and payroll functions, from payroll processing, to time and attendance tracking, as..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6632358) BB Britta B. Director of Finance > "It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451304) MH Mary H. HR Manager > "The platform includes tools for HR, payroll, benefits, and compliance, offering a unified system for managing workforce needs." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6749355) LW Laura W. People Coordinator > "ADP can be difficult to navigate, especially for us as we have a lot of manufacturing colleagues who struggle to operate these different systems." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6632358) RK Ron K. HCM Consultant > "Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764) VR Verified Reviewer HR Generalist > "Custom Reporting is difficult and you must create a ticket in order to receive customer service" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6406566) RK Ron K. HCM Consultant > "We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764) VR Verified Reviewer People Operations Generalist > "Unfortunately, the issue with contacting them is a huge issue." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7079558) KW Kristie W. Payroll Manager > "It's great to have the additional support and I think the service can be really helpful for clients with less seasoned payroll teams; however, for..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6453264) CE Courtney E. Director > "Customer support response times can be slow, particularly for complex issues, which can be challenging when immediate assistance is needed." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6461848) BB Britta B. Director of Finance > "It offers the full package for Payroll and HR services with almost unlimited options of tailoring to the companies needs." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451304) AR Amelia R. HR Director > "Unfortunately the 401k website can be cumbersome to log into as it continues to revert to the other platform." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6754470) MC Michelle C. Human Resource Manager > "The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451133) KJ Katie J. Human Resources Manager > "Price is high compared to other vendors and seems to increase often, while sometimes the services or quality of responses does not increase..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6404701) BM Bridget M. Benefits Manager > "All of the core services are bundled together and this makes it more value for the money." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7069579) ES Erin S. HR Generalist > "Performance area is least favorite- doesn't offer the level of customization I would prefer" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748835) MC Michelle C. Human Resource Manager > "This integration has significantly streamlined our payroll processing, benefits administration, and talent management tasks." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451133) PH Patricia H. HR Manager > "sometime the accents are a little difficult to understand, and wait time on the calls are long." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6473496) KC Kelsey C. Office Manager > "I also loved how easy it was to set up a wage garnishment case, and then my support team did the rest of the work for me!" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7042319) JA Joseph A. Operations Accountant > "Sometimes it hard to get answers on what the product can do for me when i contact ADP for help." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6404734) Claudia M. Estimator > "What I like the most is the scalability ADP offers. While you grow as a company, you can adjust your payroll options easily." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6346608) WK William K. Senior Payroll Manager > "Too many silos, especially when dealing with tax issues" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6404824) NQ Nadia Q. Admin and Finance manager > "We have the service for 19 years, and change to paycom, the diference in price and service its 150% more efective" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748673) PN Phuong N. Payroll Manager > "Some of the management reports, I don't have visibility when it gets imported to 3rd party vendor so when there's an issue, I'm unable to identify..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4879936) BM Bridget M. Benefits Manager > "The employee management is better as well." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7069579) CP Cherie P. Director of People Ops > "However, the items that need to be fixed (frequently as a result of a state making a mistake) just takes too long with the ADP tax service -- need..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6087068) EW Emily W. HR Generalist > "By moving to Comprehensive Services, we gained access to modules that streamlined our processes, an HR Business \[sensitive content hidden\] who is..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085336) MJ Melissa J. HR Sr Manager, Benefits, Performance Management & Compensation > "It would be helpful if the reps were knowledgeable with all parts of the platform (instead of specializing in one area: payroll, HR, reporting,..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4799047) EB Eric B. Accountant > "ADP an all-inclusive service that manages important aspects of business, such as payroll, employee data storage, timecard entry, etc." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4964038) ES Erin S. HR Generalist > "Sometimes hard to get responsiveness on service tickets-" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748835) RH Rebekah H. Compensation and Benefits Manager > "ADP Comp Services offers a lot of options and functionality - it has helped us with automating our performance reviews, recruitment, and digital..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085242) HC Haydee C. HR Shared Service Center > "i dont know, maybe it would be schedeulle, since im in another country, sometimes time frame its difficult" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451821) Claudia M. Estimator > "I have also been able to help my HR coworkers to set it up and add new workers as we grow as a company." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6346608) NQ Nadia Q. Admin and Finance manager > "The agent are not good response, there its not personal service, multiple contacts" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748673) MH Mary H. HR Manager > "Expert support, streamlined payroll, employee self-service, benefits administration." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6749355) LH Lauren H. Membership coordinator > "A lot of bug problems and refreshing needed to use the app" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6299135) RT Randy T. CFO > "The system works well and though I rarely need additional assistance ADP reps are always very knowledgable and it rarely takes more than a few..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6749283) LB Lisa B. Payroll Manager > "Sometimes they are available to answer the phone and you can have your issues resolved ASAP, other times, you get someone not familiar with your..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6062644) MW Meredith W. Director, Human Resources > "All the compliance and required reporting for payroll is taken care of well and are a weight off my mind." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6473287) MW Meredith W. Director, Human Resources > "In many instances, I feel that the staff on my account are soldiers not partners." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6473287) JR Josette R. Sr. Payroll Specialist > "We have assigned a dedicated team, who make possible for us to be in compliance and for a successful payroll." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748934) IM Ilona M. Managing Director > "Organization of reports is a bit confusing." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6753879) CC Cory C. Sr Director of HR and Professional Development > "It has helped me to automate nearly every backend HR process which has helped me with bandwidth and saved on needing to hire additional headcount." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6054401) SB Stacey B. Payroll and Benefit Managers > "Often there are abnormalities that just happen without reason - they are very silo - often payroll does not understand HR or know how to fix..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4865574) RK Ron K. HCM Consultant > "The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764) AB Amy B. HR Manager > "Hard to reach customer support when needed" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451096) SW Sara W. Sr. Payroll Specialist > "The system has amazing features and a great payroll system that is customizable." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451097) PD Pascale D. Payroll Associate > "You have to click to expand each column, so visually it's not convenient as it used to be with Classic." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085243) BB Britta B. Director of Finance > "Everybody at ADP is working hard to give the support we need and most smaller issues that come up are not disrupting our operation." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451304) JB Jacqueline B. Payroll Technician > "CSR's are not very knowledgeable and will keep putting you on hold while they consult with someone else, who then gives them incorrect information..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6130653) LW Laura W. People Coordinator > "Overall ADP is a great system to use, as long as you have the people to set it up and continue to train all colleagues to use the system, otherwise..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6632358) LY Lexi Y. HRIS Manager > "We have had negative experiences with other service teams, though." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451681) AL Angela L. VP > "ADP is always trying to upgrade their platform which is nice and they give a lot of notice before things are changed permanently." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451140) BM Becky M. Director of Business Applications > "Many of the features are not efficient to use and somewhat inflexible, so we have had to outsource, at an additional cost to our organization. " [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4976447) SB Sydney B. People Operations Lead > "Our dedicated representatives are always working with us to get ahead of any issues, they are always happy to hop on a call and provide excellent..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451129) DM Denisse M. HR Manager > "File feeds also take way too long to set up and fix if any issues arise." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6087488) JD Julie D. Payroll Specialist > "Overall, I am very happy working with ADP Comprehensive Services and would recommend it to other businesses looking for an all-in-one HR, Payroll,..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451405) MJ Melissa J. HR Sr Manager, Benefits, Performance Management & Compensation > "I know we aren't using ADP to it's full extent, but customer service is unhelpful and can't fix the problems we are having." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4799047) SG Sujata G. Sales Rep > "ADP gives a very good UI for checking payroll." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6334790) EW Emily W. HR Generalist > "Benefit services tends to be similar to implementation where it seems the teams don't know how to use the entire system." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085336) NQ Nadia Q. Admin and Finance manager > "I like the friendly platoform but need more tutorials videos for users" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748673) AH Allison H. Corporate Accountant > "I wish the SmartCompliance and GL Reporting were all in one place but otherwise this is just an inconvenience." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4989640) HH Hector H. Payroll > "How ADP keeps updating to give the customer easy and better access to ADP" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6456275) BJH Bobbi Jo H. Director of People and Culture > "The backup customer service representatives are not always as knowledgable about the system and support needed as our regular reps are." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6091491) JM Jose M. Finance HR Director > "I like the fact that we are growing and the tools needed to help us sustain our growth are available or becoming available" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451171) MJ Melissa J. HR Sr Manager, Benefits, Performance Management & Compensation > "Reporting, especially auditing, is unreliable and returns information that can't possibly be true." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4799047) PC Paula C. HR Generalist > "It makes it easy for employees that have questions to reach out and get precise answers quickly. " [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451305) EC Erika C. CFO > "Scheduling module is not up to my expectations, does not have the functionalities we need" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085509) ML Marti L. HRIS Manager > "There are two areas which we find particularly helpful." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6762572) LB Lisa B. Payroll Manager > "The customer service in the aspect of not being able to reach your team directly. " [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6062644) ML Marti L. HRIS Manager > "They have helped us figure out some tricky issues." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6762572) PC Paula C. HR Generalist > "I can not think of any down side to the service." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451305) CC Cheena C. Director, Compensation and Benefits > "Having a dedicated team makes a difference to me versus calling an 800 number." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6750301) NC Nina C. Sr. Accounts Payable Specialist > "Sometimes it is difficult to reach out to a representative when you have questions on something." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4867918) [View Reviews](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) ## User interface [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) 4.26 (702) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) 4.28 (264) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 1099 Preparation 207 Important 401(k) Tracking 150 Important Access Controls/Permissions 120 Important UKG Pro 27/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/480/UKG-Pro/#features) ADP Comprehensive Services Top features 32/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#features) ### Recognition No recognitions have been awarded to UKG Pro No recognitions have been awarded to ADP Comprehensive Services ### Deployment & support UKG Pro Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ADP Comprehensive Services Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details UKG Pro - By UKG - Located in United States - Founded in 1977 ADP Comprehensive Services - By ADP - Located in United States - Founded in 1942 ## Popular Comparisons [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[4.26 (702)](https://www.capterra.com/p/480/UKG-Pro/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 4.2 Features 4.8 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/480-205015/UKG-Pro-vs-Deel) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.28 (264)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 4.2 Features 4.8 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/175840-205015/ADP-Comprehensive-Services-vs-Deel) [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[4.26 (702)](https://www.capterra.com/p/480/UKG-Pro/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price $8/month 4.2 Features 4.8 4.1 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/480-172127/UKG-Pro-vs-Rippling) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.28 (264)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price $8/month 4.2 Features 4.8 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172127-175840/Rippling-vs-ADP-Comprehensive-Services) [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[4.26 (702)](https://www.capterra.com/p/480/UKG-Pro/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.3 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/480-86714/UKG-Pro-vs-WebPay) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.28 (264)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,165)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.3 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155895-175840/WorkforceNow-vs-ADP-Comprehensive-Services) [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[4.26 (702)](https://www.capterra.com/p/480/UKG-Pro/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,165)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.3 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/480-155895/UKG-Pro-vs-WorkforceNow) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.28 (264)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.3 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-175840/WebPay-vs-ADP-Comprehensive-Services) [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[4.26 (702)](https://www.capterra.com/p/480/UKG-Pro/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.56 (1,313)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/480-185859/UKG-Pro-vs-RUN) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.28 (264)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.56 (1,313)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/175840-185859/ADP-Comprehensive-Services-vs-RUN) [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[4.26 (702)](https://www.capterra.com/p/480/UKG-Pro/reviews/) vs [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.81 (3,627)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) Contact vendor for pricing Price $17/month 4.2 Features 4.7 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/480-116050/UKG-Pro-vs-Patriot-Payroll) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.28 (264)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,191)](https://www.capterra.com/p/131882/Gusto/reviews/) Contact vendor for pricing Price $49/month 4.2 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131882-175840/Gusto-vs-ADP-Comprehensive-Services)