--- title: "Tangoe TEM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tangoe TEM Software - reviews, pricing plans, popular comparisons to other Telecom Expense Management products and more." source_url: "https://www.capterra.com/p/28091/Tangoe-TEM/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Tangoe TEM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tangoe TEM ## What is Tangoe TEM? From global enterprises to mid-market companies, Tangoe One Telecom provides AI-powered tools for end-to-end lifecycle management, driving efficiencies, cost savings, predictability, and innovation for your business. Now you can maximize ROI, knowing what services you have, who uses them, and how much they cost — all in real time. Streamline financial management leveraging the largest ecosystem of global carriers and a broad range of integrations working with your business systems. More than 70 patents help you gain visibility and control over your expenses with a centralized source of truth, detailed reporting, and analytics. Automation built on 25+ years of experience finds billing errors, drives efficiencies in resource use, and strengthens compliance and security. ## What is Tangoe TEM used for? [Telecom Expense Management](https://www.capterra.com/telecom-expense-management-software/)[Wireless Expense Management](https://www.capterra.com/wireless-expense-management-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tangoe TEM?[Manage this product listing](https://www.g2.com/products/tangoe-tem/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tangoe TEM 3.5 (13) VS. [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price $1 Per Year Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (13) Ease Of Use 4.9 (2) Value For Money 3.3 (12) Value For Money 4.8 (1) Customer Service 3.5 (13) Customer Service 4.7 (2) ## Tangoe TEM alternatives [4.8 (12)](https://www.capterra.com/p/187781/Mobil-X-Suite/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Mindglobal](https://www.capterra.com/p/26338/mindWireless/) [4.0 (2)](https://www.capterra.com/p/26338/mindWireless/#reviews) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/26338/mindWireless/) [zLinq](https://www.capterra.com/p/10023571/zLinq/) [4.7 (3)](https://www.capterra.com/p/10023571/zLinq/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023571/zLinq/) [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) [View all alternatives](https://www.capterra.com/p/28091/Tangoe-TEM/alternatives/) ## FAQs about Tangoe TEM Overview ### Which roles and teams benefit most from Tangoe TEM? Tangoe TEM is most used by telecom, IT, procurement, finance, and sourcing teams managing technology expenses and services. Telecom billing specialists and analysts use it to review invoices, track usage, and resolve billing issues, while IT directors and finance leaders monitor costs, budgets, vendor spend, and asset-related financial data. Answer based on 12 reviews Overview ### What company size and specific industries is Tangoe TEM built for? Tangoe TEM is designed for enterprises of all sizes across every industry, making it suitable for organizations with complex telecom expense management needs in global operations. It supports companies operating in 206 countries and territories and is built for multi-language, multi-currency environments. Features and Usability ### What are the key features of Tangoe TEM? Tangoe TEM offers cost tracking, expense tracking, billing and invoicing, invoice processing, and chargeback tracking for telecom expense management. It also includes asset tracking, inventory management, contract/license management, compliance management, reporting and statistics, scheduled automated reports, alerts/notifications, and third-party integrations. Integrations ### Which third-party tools and platforms does Tangoe TEM integrate with? Tangoe TEM integrates with Flow and Ivanti Neurons for MDM. These cataloged connections cover workflow and mobile device management use cases, giving Tangoe TEM a focused set of third-party integration options for telecom expense and mobility operations. Getting Started and Support ### What training and onboarding options does Tangoe TEM offer? Tangoe TEM provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online formats support guided instruction, webinars cover group learning sessions, and documentation offers written reference material for self-paced review and ongoing support. Getting Started and Support ### What customer support options does Tangoe TEM offer? Tangoe TEM provides Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so user experience with response times, helpfulness, or common support issues cannot be assessed from the provided information. ## Features Budgeting/Forecasting 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create budgets based on historical data and future projections Contract/License Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses Customization 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create labels for products that contain required information such as colors, sizes, dates, etc. Financial Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization Move/Add/Change Options 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Move/Add/Change Options Multiple Payment Options 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process payments via multiple modes directly through the application Tangoe TEM 42 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Compare key metrics for the business against prominent players in the industry Create, manage, and send invoices or bills to customers Billing for data services Billing for voice services Create budgets based on historical data and future projections Listen to live phone conversations for the purpose of training and assessing agent performance Track usage and chargeback for disputed transactions/expenses Track and manage adherence to policies for any service, product, process, or supplier Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms Track, store, and access client contracts or licenses Analyze and calculate business costs Process to track, record, and analyze expenses that occurred over the entire duration of a given project Alter the layout and content of reports Create labels for products that contain required information such as colors, sizes, dates, etc. Track products that are for sale at a reduced price or part of coupon promotions Monitor and record expenses such as purchases or charges incurred Plan, manage, and track the financial activities of an individual or organization Compatible with fixed-line (cable) telecommunication systems Managing service requests, incidents, IT issues & support with a ticketing system Information, data and reports that are being tracked over time Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Compatible with mobile-line (cellular) telecommunication systems Move/Add/Change Options Process payments via multiple modes directly through the application Manage and track customer orders for goods, investments, or any other purchases Organize and manage all processes/procedures involved in purchasing goods and/or services Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set a time to generate routine reports automatically Manage and divide costs, invoices, payments, billings, etc. between two or more entities Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Get Advice We can help you find the software with the features you need. Features 3.4 (13) 3.4 Based on 13 reviews ## Pricing Value for money 3.3 (12) Basic $1.00 Per Year Value for money 3.3 (12) 3.3 Based on 12 reviews ## Integrations [ Flow](https://www.capterra.com/p/150388/Flow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (13) 3.5 Based on 13 reviews ## User reviews Overall rating 3.5 Based on 13 reviews Filter by rating Counts reflect reviews available in this feed. 5(3) 4(3) 3(4) 2(3) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Telecom Billing Used the software for: 3-5 years ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 14, 2021 Before using Tangoe, we employed 4 employees to pay all the Telecom bills, now one person can handle all of them (excellent use of employee time.) Pros Tangoe Software is very easy to use, excellent to help with the auditing process. Cons My least favorite thing with Tangoe is that it can take up to 3 weeks to upload an invoice. If you are past due, it causes a huge delay with payment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Finance Director Used the software for: 3-5 years ### "Tangoe TEM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 17, 2017 We have been using Tangoe's software platform to manage our global telecom spend for the last two years. The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations. The tool is easy to use with minimal learning curve for new employees. Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues. I have been very satisfied with the relationship and the value we have received related to the cost. Pros Quick access to invoices and billing information. Cons Would desire more comprehensive and easier to use reporting tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "Ascension Use of Tangoe" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 15, 2021 Very poor customer service - the worst I've experienced in my extensive IT career. Escalation of issues gets no results. Going on 4th month of being LIVE on new platform and still not in a "solid state". Tangoe is charging us for "spend", but the spend report they generate does not match the spend amount from reports generated in Telecom. I requested billing report details by a certain date due to a leadership inquiry and got no response from Tangoe. Tangoe does not respond to customer hardship and is out of touch from a customer service standpoint. Pros Provisioning interface (improved from CMP). Cons Reporting is not as robust as promised, mainly due to inability to customize reports as in CMP (changes require a Tangoe associate to code in SQL or load desired report to individual user's "instance"). Data is not as centralized as it was in CMP. Our automated reports are still not generating monthly due to Telecom not being able to handle the amount of data. Worst of all, there is no level of urgency to remedy customer-impacting issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Procurement Analyst - Telecom Used the software for: 1-3 years ### "Tangoe Rivermine TEM Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 17, 2017 We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings. Pros I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports. Freeing up my time to work on other telecom / procurement projects. Cons When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Sr Financial Analyst Used the software for: 3-5 years ### "Tangoe TEM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 14, 2021 Pros Easy to use and navigate between modules Cons Some of the functionality - cost savings, creating reports, and the attributes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Analyst Used the software for: 3-5 years ### "Migration from CMP to Telecom" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 September 14, 2021 Our team is not very responsive, we have to ask for updates. Sometimes it takes weeks to get things resolved. I feel like we were sold a product that is not really usable for our needs. Pros Our APGL files are finally flowing through automatically. We reviewed the files prior to sending them to AP for several weeks due to issues. Cons Reporting in Telecom is a nightmare. We were told that the reporting would be more robust in Telecom, however, we are finding it to be not the case. Every time I try to pull a report it is not pulling the data I expect and I have to engage our team to write a SQL report. This takes time that I don't always have when my customer is asking for something right away. I feel like our hands are tied when it comes to reporting in general because we are dependent on Tangoe for everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Purchasing Associate Used the software for: 3-5 years ### "A Middle of the Road TEM" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 February 12, 2019 Pros We used to love this service when we had Asentinel but service has gone down since Tangoe took over. That being said, their interface is great and the website is really easy to use. Cons Responding to tickets can take a lot of time on their end. Not all of their employees seem to be trained the same and this has caused multiple mistakes on our account. They have made several mistakes on our accounts - from ordering wrong phones, ordering multiple phones, and even creating new accounts we didn't have line of sight to that put us into collections. They have eventually made things right but I often times feel like I have to babysit any request I put in to make sure it gets done correctly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sr. Business Systems Analyst Used the software for: 3-5 years ### "Change since Tangoe purchased Mobi" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 September 17, 2021 We've had cost benefits with the optimization piece of this, but the support has declined since Tangoe purchased Mobi. Feel free to call for detail. Pros Split Billing feature was something at the time that only Tangoe offered. That's no longer the case. Cons Lack of customization in portal, lack of ability to word things in a way that makes sense to an end-user, limited capabilities for providing additional instructions. Bots in bugs, and no alerts when activities fail. Lack of access to technical support. Things happen after Tangoe leaves for the day (EST), while Gallo loses functionality in the portal and there is no support while we are still in the work day (PST). The agents can't help, so we have to wait for our rep to respond when back in the office (so we lose a weekend sometimes). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sr Analyst-Technology Used the software for: 3-5 years ### "Telecom Tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 14, 2021 My overall experience with Telecom has been rocky thus far. Pros The new provisioning portal was an update from CMP. Cons The Dynamic reports are not the best use for clients, inventory is not compiled together for clients to get clear view w/o choosing service type, and lastly viewing an account is not best view for clients in the tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior IT Director Used the software for: 3-5 years ### "Inconsistent and inaccurate " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 September 14, 2021 Since the move to MOBI the accuracy and consistency of data is very poor Pros When it works is provides valuable insights into company mobile spend and Usage Cons It does work very often, reports are sent out with missing, duplicated or inaccurate data. Business is confused by inconsistent information Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/28091/Tangoe-TEM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.