# Compare Entrata vs Hostaway 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Entrata and Hostaway based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/20372-152433/Entrata-vs-Hostaway --- # Entrata vs Hostaway Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: EntrataHostaway2/4 selected [Entrata](https://www.capterra.com/p/20372/Entrata/)[4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) [## Entrata](https://www.capterra.com/p/20372/Entrata/)[4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment BM Based on [444 reviews](#user-reviews) Positive 416 Neutral 19 Negative 9 [## Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,524 reviews](#user-reviews) Positive 1,454 Neutral 24 Negative 46 ## Summary * * * Key features rated by users Features selected based on 4,986 reviews from property management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 63%Fit Missing features Feature ratings Reservations Management 3.5 Rent Tracking 4.7 Channel Management NA Online Payments 4.7 Communication Management NA 82%Fit Missing features Feature ratings Reservations Management 4.8 Rent Tracking NA Channel Management 4.6 Online Payments 4.5 Communication Management 4.6 User satisfaction User satisfaction 4.6 User reviews[444](https://www.capterra.com/p/20372/Entrata/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.6 Customer support 4.5 User satisfaction 4.8 User reviews[1,524](https://www.capterra.com/p/152433/Hostaway/reviews/) Ease of use 4.6 Functionality 4.7 Value for money 4.6 Customer support 4.7 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Entrata offers enterprise-level property management solutions for every step of the leasing lifecycle and empowers owners, property managers, and renters to create stronger communities. Best for Vacation rental property managers, short-term rental property managers, Airbnb hosts, Vrbo hosts, Booking.com hosts, and Expedia hosts ## User reviews Pros & cons BM Breyden M. Operations Support Admin > "The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7062810) BM Breyden M. Operations Support Admin > "Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7062810) CG Cameo G. Leasing Consultant > "I like that Entrata is an organized system to keep track of incoming leads, and that we can track all communication with prospects and..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7059192) PD Paris D. Leasing Consultant > "Sometimes it feels a little over complicated to do simple things. Or find the location of the call tracker log or something of that..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7054486) BM Breyden M. Operations Support Admin > "The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7062810) JR Jose R. Leasing Agent > "It can be slow from time to time but it depends mainly on the flow of traffic you generate. if its a lot its hard for it to process" [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7055263) BH Bryan H. VP Strategic Services > "The ability to customize reporting and to move columns and add in calculations makes reporting impactful." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7054475) DS Dori S. Business Manager > "No one wants to retype the same lease multiple times. When an applicant cancels, we shouldn't have to make a screening decision in..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6864414) DM Daniel M. Service manager > "I like where you can fill each work order within the app with notes and photos so management can’t say I wasn’t thorough as to what I..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6864471) BR Brianne R. Property Manager > "Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6333564) PD Paris D. Leasing Consultant > "Also, making custom groups and sending mass text that uses each resident's name is a great feature." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7054486) JK Joe K. Assistant Property Manager > "It's very buggy in some areas. Like email templates don't populate as they should when I am doing renewal reminders..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6865293) JR Jose R. Leasing Agent > "Overall it has made work easier for managing my residents and making it easier to keep track of the activity that is done." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7055263) NX Nick X. Service Technician > "I am unable to submit videos which i feel is a necessity for plumbing problems. If you’re not tech-saavy, navigating is difficult." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6861078) UmB Uma maheshwar B. finance analyst > "It is well-regarded as an all-in-one solution that helps property managers enhance operational efficiency, improve resident..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6322826) RM Rickey M. Service manager > "Too many restrictions when you're using the mobile app." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7058379) LB Lauren B. Transformation and Conversions Director > "Entrata greatly simplifies property onboardings with its user-friendly interface and comprehensive features, making the process more..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6328860) AV Amy V. Property Management Systems Administrator > "Too much change in product leaders over certain products that need revamp leading to no change for needed products year after year." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6861708) TS Tiffany S. Leasing Manager > "I like how you can add certain documents and if you have the approval, you can do a lot more." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7054488) JA Joshua A. Multisite Leasing Agent > "Also has issues with applying work orders to residents from the dashboard as mentioned above." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6864486) CG Cameo G. Leasing Consultant > "Great tutorials, and also self-explanatory so that I was able to click around and learn as I go very easily." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7059192) Mary I. Resident Services Manager > "There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6322647) AT AHMEDRAZA T. Senior Accountant > "The platform combines multiple features in one place, which saves a lot of time and effort." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7054479) JH Juline H. Community Manager > "The lack of notification for incoming messages from tenants and prospects." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6861376) TS Tiffany S. Leasing Manager > "I can keep track of leasing and write leases pretty easily." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7054488) JA Joshua A. Multisite Leasing Agent > "Lag and slow reports, especially on sites with lots of vacant units." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6864486) RM Rickey M. Service manager > "It has been very beneficial for me and my technicians developing communications with residence in a timely fashion" [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7058379) AG Amanda G. Regional Manager > "With each added product, it's an added cost, which makes it difficult to sell it to owners." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6864400) UM Uriel M. Maintenance Team Lead > "The mobile version is definitely a 10/10 and not to mention it doesn’t feel like a chore but more like a tool." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7020522) AC Alma C. Leasing Director > "Not being able to see a banner at the top of the profiles showing when the next contact is scheduled for." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6689512) UM Uriel M. Maintenance Team Lead > "What I love about Entrata is how organized it is with work orders and turn schedules." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7020522) BW Brendan W. Quality control technician > "The mobile app is buggy is unusable even with a stripped down version of the desktop version." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6685459) RM Rickey M. Service manager > "Very beneficial when it comes to doing move out and other punchlist to turn the unit." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7058379) LM Landon M. Assistant Manager > "So many different random tabs upon tabs that make it rather hard for people starting out to get to know the system" [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6316824) JG Joe G. Maintenance tech > "It makes my job easier I don't have to be on the computer when doing work orders all I have to do is look on my phone when walking the..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6869035) CG Cameo G. Leasing Consultant > "I can't seem to figure out how to set up a follow up schedule with prospects." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7059192) AT AHMEDRAZA T. Senior Accountant > "The navigation is smooth, and it makes managing leases and properties very simple." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7054479) MG Michael G. Service Manager > "It just slows down the process and is frustrating." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7060705) MD Monica D. Leasing professional > "I like that Entrata shows you which task is urgent; it helps me stay organized. When I complete all my tasks, I like to see that the..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6495642) SF Sonali F. Junior accountant > "Some reports its so complicated how to download." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7058543) CB Clara B. Property Manager > "The system was easy to use and efficient for property management needs as a property manager for day to day needs" [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7054600) RC Rolanda C. Regional Manager > "where they really need to improve is the outgoing and incoming calls does not integrate into the platform" [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6712268) NJ Nick J. Director of Accounting > "I have been able to save a lot of time with the various reports they allow to be uploaded with a csv!" [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6861427) CS Chelsie S. Maintenance Administrative Assistant > "I have to now put a note before or after I delete something because my deletion notes no longer transfer." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6678667) KB Karina B. Property Manager > "Entrata is easy to use, and we value the support we receive whenever we call with questions and the quick solutions provided." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7058461) EB Elaine B. Property Accounting Manager > "Needing permissions to be turned on for every little thing if you are not an Admin can be annoying, but once it is set up it's rarely..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6316859) CB Croy B. Senior Leasing Specialist > "It's easy to find tabs regarding lead management and functions quickly." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7054572) SF Sonali F. Junior accountant > "So difficult to check when there is a difference." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7058543) BL Brandon L. Community Concierge > "Entrata is very useful in tracking resident items, such as packages and work orders." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6316730) CC Colson C. Founding Partner > "Fairly steep learning curve - report contents are not well explained so you have to do a lot of digging around initially to find what..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6477257) VS Valeri S. Community Manager > "Easy to navigate also easy to follow because All you have to do is go to the next option and if you make a mistake you can just cancel..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7054483) LH Luke H. Property Manager > "That it doesn't work well to do accounting for our management company (accounting for the properties work fine)" [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6685470) TS Timofey S. Service supervisor > "I like the way the App is set up, I don't have to constantly log into it with my password each time i open it and it runs way smoother..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6678718) SK Sadhna K. Property Accountant > "Sometime if we did not type the exact report name it does not provide us the report." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6686701) AS Amanda S. Community Manager > "very easy to navigate and the reports are easy to pull , I love that right when you log into the dashboard you can see everything you..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7062924) DJ Derrek J. Maintenance Supervisor > "We also have issues with the make readies being available or posted correctly in the app." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6477102) VS Valeri S. Community Manager > "It is easy to learn and I have had a great experience also would like for the training videos to be more acssesible." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7054483) VR Verified Reviewer Operations Associate > "The response times for placing a ticket with Entrata's Support Team are currently slow." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6316904) EC Eric C. Property Management > "It is easy to navigate. When we need assistance it does not take long to get ahold of an actual person, I love that!" [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7060260) JP Jolene P. Property Manager > "The only con is some of the residents struggle with the application and processing payments." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6687264) VR Verified Reviewer Operations Associate > "Additionally, the support offered for setup, integrations, and inquiries is exceptional, delivering comprehensive assistance as needed." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6316904) MW Mindy W. Property Support Manager > "Occasionally, the system will run slowly, which of course impacts our entire company’s productivity." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6485175) EB Elaine B. Property Accounting Manager > "User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6316859) AG Aron G. Resident Coordinator > "Having to create a new email for the same lead can sometimes be challenging." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6486281) CG Cameo G. Leasing Consultant > "Overall, I like the system with Entrata, it is user friendly, especially for beginners." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7059192) NJ Nick J. Director of Accounting > "Integration is an issue sometimes." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6861427) CS Chelsie S. Maintenance Administrative Assistant > "I spend most of my days helping people fix errors they are running into with both Entrata and Vendor Access." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6678667) EG Emily G. Leasing Agent > "There is some glitching every once in a while that needs some work." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6477109) HH Heather H. Assistant Community Director > "They are always friendly and help in a timely manner as well as follow up to make sure we are good." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___7062817) GB Gerardo B. Maintenance Supervisor > "Entrata 3rd party calls the wrong people when maintenance is been on call. " [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6322633) KC Kaelan C. Assistant Manager > "Accounting features, from resident ledgers to rent tracking to yearly budgeting, are also powerful and easily customizable to anything..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6186085) DJ Derrek J. Maintenance Supervisor > "There are issues with the inspections and charges that we have some across." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6477102) BM Biswajit M. Engineer > "Lease tracking, Occupancy Management, Rental tracking, and online payments are the best features to make your work easier." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___4708028) AK Amanda K. Senior Property Manager > "Sending residents applications and leases to sign has created confusion and most of the time prompts them to start a new application or..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___4715812) IC Indiasia C. Assistant Business Manager > "I really like being able to go through the history of our messages and having the option to re-send them." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6685453) JR JULIE R. office asst > "the panini gets jammed and will not reboot" [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6321413) TP Toni P. Leasing Agent > "I like the organization it brings when receiving leads and reaching out to prospects." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6865350) YR Yesenia R. Leasing > "Entrata can experience a lot of glitches." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6316703) JS Jillian S. Regional Manager > "Being able to offer them streamline services with work orders, application processes and different payment options, proves that a..." [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___4705082) AM Alicia M. Leasing professional > "Our payments were not intergrading in yardi" [See full review](https://www.capterra.com/p/20372/Entrata/#Capterra___6484716) [View Reviews](https://www.capterra.com/p/20372/Entrata/reviews/) WF William F. Owner > "The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7102202) Kim G. owner > "I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7037752) Duy N. Owner > "As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7103704) KK Kara K. Senior Associate > "Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6851059) Doris S. Operations Manager > "Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939) DS David S. Company director > "Some functions are not supported by the app, so you need to go on the browser interface for the dashboard. When I trying to connect on my phone I'm being redirected to the..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7026338) WF Woldemar F. Managing Director > "The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7101172) VS Via S. operation manager > "Additionally, when I publish the owner statement, the owners who are using the app do not always receive a notification when it's available to download." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7037881) JC JAMES C. owner > "The channel manager is incredibly reliable — it syncs my listings across Airbnb, Vrbo, Booking.com, and others without issues, which has completely eliminated double..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917) Jason D. CEO > "VRBO integration wrecked our booking revenue from VRBO so we disconnected it and now our VRBO account has been majorly affected." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7056369) JC JAMES C. owner > "I can track revenue, occupancy, and performance across all properties, which helps me make better business decisions." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917) MV Marinda V. Business owner > "The code to display booking calendars on external websites did not work correctly, so we had to use a work around." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7020595) SM Sonya M. Property Manager > "Hostaway’s onboarding process is streamlined, supportive, and designed to get you up and running quickly, especially if you're syncing with platforms like Airbnb, Vrbo, or..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7036207) Laila S. director > "The process isnt very stratightforwards for our contractors in terms of getting alerts and notifications- not very user friendly so we are having issues with this" [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7101275) JC JAMES C. owner > "From scheduled messages and review automation to task reminders for my cleaning team, it feels like I have a virtual assistant working 24/7." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917) FV Fatima V. Operations Manager > "What I like least about Hostaway is the occasional technical glitches, such as login issues and error messages like "Failed to Fetch," which can disrupt workflow." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6819279) Duy N. Owner > "Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7103704) LD Linda D. Owner > "Not so, and when we tried to post pone for a few months by cancelling and then sign back up when we slowed down, we were told we would have to pay for the entire year's..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7035616) KM Kelly M. Director > "sensitive content hidden\] was very helpful in the setting up and helped set up automated messages, clear instructions for my guests to make management more time efficient..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7027755) ES Ella S. director > "Some areas of the platform have a learning curve, and it can be a bit tricky to locate certain settings without assistance." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7090550) FV Fatima V. Operations Manager > "What I like most about Hostaway is its user-friendly interface, seamless integration with multiple platforms, and the centralized dashboard that simplifies managing..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6819279) MS Melissa S. Owner and Managing Director > "It's twice the work and a lot of extra time when we still have to manually enter the information directly into our other accounts." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7019743) CQ Christopher Q. Airbnb Host > "Hostaway provides an all-in-one solution that makes managing multiple short-term rental listings much easier." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7034288) FE Felicia E. CFO > "Having to schedule customer support meetings a week out is problematic. When we need answers, we need them more timely." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7099266) JK Jaclyn K. Co owner - Short Term Property Management > "I really like the ability to create owner statements from the site and that the calendar can be viewed by staff and owners. " [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6820453) TZ Tamzed Z. Head Admin > "What I liked least about Hostaway is that some features feel less polished than the core channel-management tools." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7050661) JV Jelle V. Business Owner > "The onboarding process made me feel confident in managing the software, and my onboarding specialist, \[sensitive content hidden\], was knowledgeable, clear, and..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7032948) AD Anu D. Owner > "SMS messaging feature limits to 140 characters; the guest contact section does not have notes feature to capture notes about the guest;" [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6359709) WF William F. Owner > "It has allowed me to scale my short-term rental business while keeping operations organized and efficient." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7102202) Jason D. CEO > "The customer care team is non existent of they are purposefully not getting back to me because I have requested to cancel the subscription 5 times." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7056369) TZ Tamzed Z. Head Admin > "The dashboard is clean and intuitive, helping you quickly understand performance, occupancy, and guest communication." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7050661) VR Verified Reviewer Manager > "Also some of the features dont always work like I expected, and customer support can be slow to respond at times." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7070703) AB Alex B. Property manager > "Hostaway is a useful tool for STR owners, they have all the tools needed to operate and function at the highest level for STR operators." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7023336) Karen S. director > "There’s nothing in particular that I dislike, but if I had to mention something, it would be that the Hostaway app offers fewer features and less functionality compared to..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7037717) Doris S. Operations Manager > "The calendar synchronization is reliable and handles our inventory flawlessly across all channels." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939) RA Romeu A. Owner > "The accounting part its terrible, i'm not saying that i need to pay the owners on the platform, but i need to assign the houses to the owner, and keep track of theirs..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6282242) JW Jennifer W. Onwer > "He went above and beyond to help us find an answer and worked with his manager to send us communication to help facilitate an Airbnb cancelation without penalty." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7096782) Doris S. Operations Manager > "At the moment, it can be cumbersome when handling large batches of images." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939) WF William F. Owner > "Hostaway makes my life easier by centralizing Airbnb, Vrbo, and direct bookings all in one place." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7102202) LF Lorenzo F. Property Manager CEO > "We paid the onboarding fee but quickly realized within three business days that the platform wasn’t a fit for our needs. When I explained that we had found a local company..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7014438) RD Romeo D. PM > "It simplifies every part of the process — from messaging and reservations to pricing and automation." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7032998) GMD Gian Mario D. CEO > "sometimes few feature can't be customise or added (for example key door tab)." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7106026) ENA Emma Noelle A. NA > "The added benefit of powerful automation for guest messaging and tasks further streamlines daily operations." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7041405) LH Leanne H. Director > "I find it difficult to retain everything I’m learning, and having a hard copy of the user manual would really help." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7031569) OP Oscar P. CEO > "The team is willing to offer solutions for hosts and business owners in terms of property management, rental arbitrage or to manage your own portfolio of properties." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6595121) VR Verified Reviewer owner > "If the agents are busy and you leave a call back number I have not gotten ever a call back." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7034641) Doris S. Operations Manager > "This feature has been absolutely invaluable to us. As we were first starting out, I called many times, often at all hours of the night, trying to figure out urgent..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939) MS Melissa S. Owner and Managing Director > "Example: we set up a new listing as pet friendly, then after publishing the property owner didn't want to allow pets. " [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7019743) MW Meg W. Accommodation Owner > "My favourite part is the fact that I can have all of my calendars in one system." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7023275) PS Philip S. Partner > "However VRBO setup is slow and email design features need improvement." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7093166) DP David P. Owner > "My goal is primarily Medium Term stays via Airbnb and for the direct booking portal to fill in the 7-27 day empty calendar spaces between longer term stays." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6284898) Jason D. CEO > "The VRBO integration wrecked our VRBO bookings." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7056369) BR Bart R. adm > "The platform is robust, integrates well with major OTAs, and significantly improves operational efficiency." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7094995) SS Sara S. Property Manager > "The reservation simply disappears from our Breezeway calendar, and because of this, we have run into a few issues where Breezeway marks a property as clean since it thinks..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6685597) YA Yaseen A. Owner > "Solid platform, lots of customisations available to use, and supports multi currency on calendar which is key for me as have listings in different countries." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6572462) CL Chris L. Guest Relation Specialist > "Additionally, the integration process with third-party OTAs was quite challenging." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7097243) JJ John J. Rental Experience Supervisor > "Thanks to Hostaway’s automation features, managing messages and replies has become effortless, saving us countless hours while enhancing our response time and guest..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6576741) TT Tony T. CEO > "fee on direct bookings without communicating more directly it was going to happen, after selling users on not charging a fee, businesses make decisions on this type of..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6756152) LD Luis D. Manager > "We rely on Hostaway to manage our portfolio of properties, and it has streamlined our operations significantly." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7026579) JE Julie E. Property Manager > "Onboarding process is way more complex than it was made to appear when talking to the sales team. " [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7098794) JF Jan F. Owner > "very fast, powerful functions, fast and reliable channel manager, powerful statistics, multiple booking engines, unified inbox with connection via sms and whatsapp, best..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6584417) MD Marie D. VA Property Manager > "The main drawback I found with Hostaway is that some advanced features can be a bit complex to set up initially, and occasional glitches in channel syncing may require..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6656776) JC Jenna C. Property Manager > "I like the owner's portal, ability to track expenses, multi-calendar, customer support, and ability to create owner statements." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6448251) DR David R. Owner > "Quite frustrating I cant give my Property Manager task bars on the calendar to assign cleans to the cleaners without giving her full Admin access." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6594737) SB Sheela B. Listing Agent > "It's good for business that has a lot of projects. Because of Hostaway we can project our upcoming reservation and plan." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7024633) SB Sheela B. Listing Agent > "It's very difficult to correct a mistake in calendar in Hostaway" [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7024633) VR Verified Reviewer Manager > "The dashboard is pretty robust and once it’s set up it can save time, especially if you are managing more than one property." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7070703) HG Heather G. Partner > "A few of the setup items are not very self-explanatory." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7093323) HG Heather G. Partner > "From the initial sales presentation to my software launch the experience has been well organized, communication has been excellent, and the quality of the product has been..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7093323) JO Janet O. Ownee > "Sometimes there are bugs and I have to call in to get support." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7023229) SN Seth N. Owner > "Excellent features, mainly intuitive (though I did catch some things to increase efficiency for users), automations for letters and cleaning tasks are super helpful." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6801131) SC Sergio C. Airbnb Property Management > "perhaps that the imbedded cleaners system does not have a payment method to pay our cleaners." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6821680) SS Sara S. Property Manager > "I like the ease with which I can view a calendar for a proeprty, as well as multiple properties if I'm looking for an available listing based on certain criteria." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6685597) PM Paul M. properties Owner > "Overpayment + wasn't clear about the amount to pay (only solution where you have the surprise to add VAT)" [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6806336) KN Kevin N. Owner > "Great tool to integrate all calendars and aspects of managing properties. " [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7103324) SG Sean G. CEO > "The website can be a little difficult to figue out on my own. " [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7022219) JC JAMES C. owner > "It centralizes guest communication from every platform, making it easy to stay organized and respond quickly." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917) NA Niclas A. Property Manager > "The Booking Engine is limited what you can design yourself, also not so easy to implement on your own website with API." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6840150) LD Luis D. Manager > "The automation tools are also top-notch and have reduced the risk of errors across our listings." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7026579) CL Chris L. Guest Relation Specialist > "The only challenge I’ve encountered has been with the integration process." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7097243) [View Reviews](https://www.capterra.com/p/152433/Hostaway/reviews/) ## User interface 4.57 (444) 4.77 (1,524) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting 207 Important Activity Tracking 150 Important AI Copilot 120 Important Entrata 28/50 - Accounting - Activity Tracking - AI Copilot - API - Billing & Invoicing - Channel Management - Commercial Properties - Communication Management - Contact Management - Credit Check - Dashboard - Document Management - Dynamic Pricing - Electronic Signature - Expense Tracking - Financial Management - For Hospitality Industry - For Residential - Generative AI - Guest Tracking - Housekeeping Management - Lease Management - Listing Management - Maintenance Management - Marketing Management - Mobile App - Multi-Location - Occupancy Management - Online Payments - Overdue Payments - Owner Portal - Property Database - Reminders - Rent Collection - Rent Tracking - Reporting & Statistics - Reservations Management - Role-Based Permissions - Search/Filter - Service Request Management - Task Management - Tax Management - Tenant Portal - Tenant Screening - Tenant Tracking - Third-Party Integrations - Transaction History - Utility Billing - Vendor Management - Violation Tracking [See all features](https://www.capterra.com/p/20372/Entrata/#features) Hostaway Top features 36/50 - Accounting - Activity Tracking - AI Copilot - API - Billing & Invoicing - Channel Management - Commercial Properties - Communication Management - Contact Management - Credit Check - Dashboard - Document Management - Dynamic Pricing - Electronic Signature - Expense Tracking - Financial Management - For Hospitality Industry - For Residential - Generative AI - Guest Tracking - Housekeeping Management - Lease Management - Listing Management - Maintenance Management - Marketing Management - Mobile App - Multi-Location - Occupancy Management - Online Payments - Overdue Payments - Owner Portal - Property Database - Reminders - Rent Collection - Rent Tracking - Reporting & Statistics - Reservations Management - Role-Based Permissions - Search/Filter - Service Request Management - Task Management - Tax Management - Tenant Portal - Tenant Screening - Tenant Tracking - Third-Party Integrations - Transaction History - Utility Billing - Vendor Management - Violation Tracking [See all features](https://www.capterra.com/p/152433/Hostaway/#features) ### Recognition No recognitions have been awarded to Entrata No recognitions have been awarded to Hostaway ### Deployment & support Entrata Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Hostaway Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Entrata - By Entrata - Located in United States - Founded in 2003 Hostaway - By Hostaway - Located in Finland - Founded in 2015 ## Popular Comparisons [Entrata](https://www.capterra.com/p/20372/Entrata/)[4.57 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) vs [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[4.48 (2,205)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Contact vendor for pricing Price $62/month 4.5 Features 4.3 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/20372-47428/Entrata-vs-Buildium-Property-Management-Software) [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.77 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(2,205)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Contact vendor for pricing Price $62/month 4.7 Features 4.3 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/47428-152433/Buildium-Property-Management-Software-vs-Hostaway) [Entrata](https://www.capterra.com/p/20372/Entrata/)[4.57 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) vs [ResMan](https://www.capterra.com/p/135182/ResMan/)[4.64 (601)](https://www.capterra.com/p/135182/ResMan/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/20372-135182/Entrata-vs-ResMan) [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.77 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) vs [ResMan](https://www.capterra.com/p/135182/ResMan/)[4.64 (601)](https://www.capterra.com/p/135182/ResMan/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135182-152433/ResMan-vs-Hostaway) [Entrata](https://www.capterra.com/p/20372/Entrata/)[4.57 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) vs [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[4.62 (601)](https://www.capterra.com/p/2732/Rent-Manager/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/2732-20372/Rent-Manager-vs-Entrata) [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.77 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) vs [Guesty](https://www.capterra.com/p/159377/Guesty/)[4.44 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) Contact vendor for pricing Price $23/month 4.7 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152433-159377/Hostaway-vs-Guesty) 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