# Compare TeamViewer ONE vs LogMeIn Resolve 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TeamViewer ONE and LogMeIn Resolve based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/194565-249584/TeamViewer-vs-GoTo-Resolve

---

# TeamViewer ONE vs LogMeIn Resolve Features and Cost Comparison

Last updated April 1st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TeamViewer ONELogMeIn Resolve2/4 selected

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.6 (11,619)](https://www.capterra.com/p/194565/TeamViewer/reviews/)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

[## TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.6 (11,619)](https://www.capterra.com/p/194565/TeamViewer/reviews/)

Starting Price

$24.90/month

Value-for-Money

4.4

Functionality

4.6

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [11,619 reviews](#user-reviews)

Positive

11,100

Neutral

431

Negative

88

[## LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

Based on [214 reviews](#user-reviews)

Positive

192

Neutral

16

Negative

6

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,751 reviews from remote support software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

75%Fit

Missing features

Not enough reviews

Feature ratings

Single Sign On

5.0

Remote Access/Control

4.7

SSL Security

4.7

Multi-Channel Communication

NA

Unattended Access

4.0

\--%Fit

Missing features

Not enough reviews

Feature ratings

Single Sign On

NA

Remote Access/Control

4.4

SSL Security

4.0

Multi-Channel Communication

NA

Unattended Access

\--

User satisfaction

User satisfaction

4.6

User reviews[11,619](https://www.capterra.com/p/194565/TeamViewer/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.4

Customer support

4.3

User satisfaction

4.4

User reviews[214](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.3

Customer support

4.2

Price starts from

Price starts from

$24.90Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$29Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Remote desktop, remote support, IT management, web monitoring, remote work , Remote access, Augmented reality support, digitization of work processes, IoT, and Industry 4.0

Best for

LogMeIn Resolve is a cloud-based IT support and management software built for SMBs.

## User reviews

Pros & cons

LB

Lucas B.

IT Service Desk Analyst

> "Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer,..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7113248)

GB

Gunther B.

Managing director

> "The layout is different and much slower to the previous version, because the new version doesn't show immediately that TeamViewer has registered my attempt..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7054160)

CT

Cameron T.

IT Service Desk Analyst

> "TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7102139)

WM

Will M.

Owner

> "For me as a small IT person supporting a small number of hosts, the cost having to go to v15.x from my 12 was a bit overwhelming, even with the 2-for-1 rate...."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051178)

JR

Josep R.

Graphic designer

> "Enables IT staff to access systems remotely, solve incidents quickly, and support telework securely across different platforms and devices worldwide."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7038462)

SK

SERGUEI K.

IT Manager

> "It seems all companies compete in changing their interfaces and poor users have to waste their time for learning a new interfaces of this program and that..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050875)

MO

Marj O.

Section Certification Chair

> "TeamViewer is the best service to keep all my devices connected while I process tasks for both my job and for my volunteer work. "

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7059015)

DM

Debbie M.

Owner

> "I have been a teamviewer customer for a number of years and realised I was paying for the more expensive product which I haven't required for some time. ..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051160)

LB

Lucas B.

IT Service Desk Analyst

> "TeamViewer’s biggest strength is how effortless and reliable remote access feels, especially when connecting across different devices and operating systems..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7113248)

LB

Lucas B.

IT Service Desk Analyst

> "The interface, while generally clean, can feel cluttered with secondary features, making simple tasks take longer than expected."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7113248)

NM

Natale M.

Senior Field Technician

> "The remote control capabilities of this software are on par with the best products in the category, allows for a lot of flexibility in transferring files and..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6857445)

SM

STERGIOS M.

Staff Engineer

> "I don't have the option to have 3 different channels on my 3 authenticated devices ."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7054729)

PL

Peter L.

Continuous Improvement and forth Industrial Revolution manager

> "We are currently testing some of their new software solutions which allows our engineers support engineers in a different plant and country."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7056453)

Curt H.

President

> "I told them that this would not work for me and if they wanted to change and make it not available any longer that they could just give me a new license."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7065490)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with TeamViewer has been consistently strong, mainly because it delivers dependable, secure remote access with very little friction,..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7113248)

MR

Madeleen R.

Bureau owner

> "The resolution has to be adjusted on connecting pc to work and that annoys the client."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050816)

VR

Verified Reviewer

Realtor

> "What I loke the most about TeamViewer is that its a great file sharing, works well in a large team with team collaboration and task management."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7099491)

MS

Mark S.

Senior ICT Systems Administrator

> "Gaining this control is cumbersome as the option for Windows Authentication is not visible."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7055095)

MR

Mathieu R.

Programmeur Jouabilité

> "TeamViewer has made remote support really simple. Whether I’m troubleshooting a test machine or accessing a development workstation on the go, the connection..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7057917)

WK

Wendy K.

Media Team - Visual

> "Not being able to trouble shoot issues that have to do with connectivity unless I am on campus."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051177)

BK

Brian K.

IT Support Technician

> "It provides me with the ability to support customers remotely wherever they are either in my local area or elsewhere in my country and a couple abroad."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6870814)

STW

Soon Tai W.

Asst. GM, Technology

> "Another issue on auto terminated application when too many tab opened."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051265)

EW

Emma W.

Assistant Manager

> "TeamViewer supports major platformsmaking it convenient to access or control devices remotely across many types of hardware"

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7044985)

AI

Alessandro I.

autist

> "Connection Stability: In some cases, users have reported issues with connection stability, including occasional drops or interruptions during remote..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6247540)

CM

CAMERON M.

Volunteer

> "Excluding the bug reported herein, TeamViewer actually saves me a heap of time; decreases the need for carrying equipment and; also many emergency site..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7056573)

RT

Ross T.

Manager

> "The latest "new" layout does not seem as friendly as the old version when using a computer as the master. "

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051180)

ZM

Zarko M.

IT project manager

> "Itis relieable, multi devices connections at the same time, the organization of the web page is very intuitive and clear"

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7052140)

BW

Bailey W.

Student

> "Not good for doing tasks that are very time sensitive or requires crystal clear visuals at all times (e.g. 3D animation)."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6865638)

STW

Soon Tai W.

Asst. GM, Technology

> "I find Teamviewer still the best software for remote support the user, especially dealing with those user no knowledge how to install to allow remote access"

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051265)

CP

Christopher P.

President

> "The things that I don’t like about TeamViewer, or they keep changing the user interface I really wish they would leave things alone instead of changing them..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051824)

RT

Ross T.

Manager

> "On-site visits can be kept to a minimum meaning better value for the client and the ability for me to do more in the one day."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051180)

SK

SERGUEI K.

IT Manager

> "I seriously consider looking for alternative, especially having in mind that TV is very heavy priced, it is becoming a burden for our midsize business."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050875)

DB

Dale B.

IT Specialist

> "I'm able to support my end users all across the globe, India, St. Thomas, St. Croix, continental US, and Europe"

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050825)

SL

Susan L.

Owner Accountant

> "My clients also seem to have a difficult time figuring out how to download TeamViewer from the email invite."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053809)

MB

Manny B.

Senior Desktop and AV Engineer

> "Coming from using SCCM and the built-in Microsoft remote tools, Teamviewer has improved our workflow considerably, allowing our technicians to complete work..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6622695)

TS

Tom S.

Director

> "When the new interface was launched last year, we had multiple complaints from customers that it was difficult to use, and unclear of where the ID/passwords..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6857439)

KB

Kevin B.

Head of Business Operations

> "Ability to easily sign on as a windows Administrator, the file transfer is also a well used feature."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053696)

SL

Susan L.

Owner Accountant

> "I can't figure out how to see my client's double screens, which can be very inconvenient."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053809)

VR

Verified Reviewer

System Architect

> "Expensive, the T&Cs are a must read as they have they are not standard and could cause a surprise cost on termination A great pro if you like unexpected..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7098811)

CY

Cecilia Y.

Customer Service Manager

> "There is no way to export a list of End Point computers. "

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053771)

JC

Jim C.

Adminstrator

> "It's a software that is very convenient for people to work on 2 different workstations remotely; it's especially helpful for people who work remote at home."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6800424)

JC

Jim C.

Adminstrator

> "It seems like the connections can be erratic at different times in the day; possibly due to internet traffic at different time of day."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6800424)

TB

Travis B.

Solutions Engineer

> "Being in the MSP space, TeamViewer is a great way to setup unattended remote access to servers, desktops, etc."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6827792)

DS

DLISA S.

County IT Manager

> "My office needed to extend or modify the contract timeframe, but account management was unable to provide the necessary changes."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6871499)

KB

Kevin B.

Head of Business Operations

> "Teamviewer has really made life easier for me, seamlessly helping support both Windows & Android users"

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053696)

VR

Verified Reviewer

System Architect

> "When you stop paying, rather than expire your usage like all other subscriptions."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7098811)

AG

Ash G.

Production Flow Controller

> "This is easy as we have a team in Wellington, I am able to log into the Wellington team computer to do the work I need even though it is rare."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7056424)

GB

Gunther B.

Managing director

> "In some instances I end up having three connections of which two have to be cancelled."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7054160)

AS

Adewale S.

HIO

> "File sharing is more efficient and managrment of task has become more effective."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7087845)

CF

Charles F.

PSYCHOLOGIST

> "At times it refuses Easy Access and demands the other machine's pw which is always changing."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7059046)

SA

Santhanam A.

Head IT

> "Provides good and useful insights about remote pc, which helps administrators"

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050800)

VR

Vesa R.

CTO

> "It used to be good and useful, if a bit expensive tool, but then they decided to make a new, worse version, so now it is a frustration to use."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7118383)

TM

Terry M.

Senior Analyst

> "easy to configure the settings for remote access to servers and computers, supported across different platforms from windows to mac os and ios"

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6811742)

MN

Mihai N.

Project Manager

> "The last version is quite complicated to use and you need a lot of time to install it in host mode on the PC."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7013040)

VR

Vesa R.

CTO

> "The old interface and funtionality was good and clear, with very few quirks and connections worked most of the time fine."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7118383)

L

Luke ..

Director of Technology

> "Administrator tools are not straightforward and can require manual configuring on end-user machines."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6850122)

MS

Mark S.

Senior ICT Systems Administrator

> "Easy to gain access remotely without having to instruct the user to install the full software. Once you are connected everything is easy to navigate..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7055095)

AP

Autumn P.

Book Reviewer

> "I didn't like that it came preinstalled on my PC because when I first purchased my PC I wasn't sure what team viewer was."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6846109)

RAL

Roma Anne L.

Front Office Clerk

> "What I like about TeamViewer Remote is that I can easily check my office computer even when I am at home or elsewhere."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6341896)

BO

Blessing O.

Administrator

> "I could work remotely from home with my computer. But after switched to the pro version, The connection breaks and its difficult to get it connected back."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6605684)

RS

Rafique S.

Manager

> "The interface is intuitive, and the cross-platform compatibility ensures flexibility in various work scenarios."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6871164)

VR

Verified Reviewer

System Architect

> "Horrible termination experience with huge penalties for not advising them before deciding not to continue subscription"

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7098811)

AS

Adewale S.

HIO

> "The application has been helpful for collaboration and trouble shooting for client base."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7087845)

CP

Christopher P.

President

> "Found any issues other than they keep changing the interface and I’m not super fond about that."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051824)

AS

Ashutosh S.

IT Manager

> "Stable and fast remote sessions — works smoothly even on average internet connections."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7056650)

BK

Brian K.

IT Support Technician

> "The initial download and installation of the software, which some of my customer find hard to to accomplish."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6870814)

TE

Tom E.

IT Admin

> "I can connect with multiple devices from wherever I am."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050849)

WT

Wasek T.

IT Support Supervisor

> "Navigating through settings can be difficult at first as it is a bit cluttered."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6868344)

DP

DREW P.

President

> "Teamviewer was easy to set up initially and now is now almost automated on my computer. Since I use it almost daily, it has become a thought-free part of my..."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050828)

FA

Fabrizio A.

Techinician

> "Teamviewer can be slow on older machines and it may happen you need to restart service on remote machine in order to connect"

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6341705)

SL

Susan L.

Owner Accountant

> "It works very well in letting me operate my client's computer remotely."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053809)

Emin Z.

Co. Owner - Sn. Developer

> "This limit was enough for us. But we can't use the free version anymore. While there are free remote connection programs, TeamViewer's prices are a bit high."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6653311)

L

Luke ..

Director of Technology

> "Teamviewer provides the exact remote support capabilities we need with the security we require."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6850122)

JZ

Joe Z.

Network Administrator

> "When installing choosing the right version is a little tricky. As they will lock you out if you're not sure what youre choosing."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6826782)

Alexander G.

Manager

> "TeamViewer is not bad at all. And it’s actually how a lot of our meetings were done with companies outside the building."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7089899)

HMD

Hernan M D.

Owner

> "The first version had poor performance, but now it is corrected"

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050922)

Babatunde O.

SEO Marketer

> "Super useful for consulting and gaining remote access to clients computer without sharing sensitive admin detials."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6786681)

TL

Terry L.

Owner

> "My only trouble is remembering how to add clients."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7058488)

KS

Katie S.

Treatment Coord

> "Overall, TeamViewer has been a great tool, and I’m very satisfied with how well it supports our daily workflow and technical needs."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050802)

SL

STEPHEN L.

Owner

> "Interface is not as simple as it used to be."

[See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050817)

[View Reviews](https://www.capterra.com/p/194565/TeamViewer/reviews/)

MT

Marek T.

CEO

> "The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4825144)

TB

Tonia B.

Director of IT

> "It often resolves to websites outside of the US and is blocked by the system"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6802591)

RS

Raj S.

President

> "It's intuitive interface and robust file transfers are impressive making it easy to use even for novices."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6796851)

IF

Ian F.

IT Specialist

> "Specifically on Mac, some users need to change the accessibility settings for GoTo in the systems settings, but they do not..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4786012)

AN

Alex N.

System Analysis

> "Having information such as what operating system a computer is running, who is currently logged in, and what the computers..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

MT

Mark T.

Owner

> "Poor Apple device support."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452)

AS

Ankit S.

Applications Engineer

> "The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable,..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

SB

Steve B.

Director

> "We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no reason...."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352)

AN

Alex N.

System Analysis

> "GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

PM

Paul M.

IT System Administrator

> "Sometimes it's worked, but then other times, I couldn't even log in because the end-user was asked to enter credentials in..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488)

AN

Alex N.

System Analysis

> "I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

SB

Steve B.

Director

> "The inability to allow multiple support staff to join the same Unattended Session."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352)

DR

Dwight R.

IT

> "The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779982)

AN

Alex N.

System Analysis

> "The GoTo Resolve client handles users changing poorly which is usually when the client crashes."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

JT

Jason T.

Implementation Specialist

> "I like how we can transfer files, so a customer can send me files, or I can send to them."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464)

SR

Sarah R.

I.t. technician

> "The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3729534)

MT

Mark T.

Owner

> "Love the mobile device management option"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452)

AS

Ankit S.

Applications Engineer

> "software's user interface is too simplistic and lacking in advanced features."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

NS

Nikhil S.

Application Development Analyst

> "GoTo Resolve's ticketing system is highly effective."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6637939)

PM

Paul M.

IT System Administrator

> "Not being able to remote into an end-user's system while they were having a problem."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488)

JB

Jeremy B.

Csr

> "I have been using this app for 2 months and it has been easy to use with my cell and the computer app"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6520191)

MS

Mike S.

IT Administrator

> "It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101)

HC

Haresh C.

Warehouse Executive

> "It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4477884)

MS

Mike S.

IT Administrator

> "First time failed, support couldn't get us past step 1 on ticket system, so we canceled. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101)

JP

John P.

Information Security Specialist

> "The remote control feature allows us to connect and help end-users."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779371)

KH

Konnor H.

IT Specialist

> "Deployment could be a bit betterInterface looks a bit bare"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767559)

PF

Paul F.

Desktop Infrastructure

> "The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341)

IC

Ian C.

Systems Analyst

> "The only con I can think of is that users can uninstall the tool."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779677)

JMA

Jomaica Marie A.

IT Technical Support II

> "I like the color combination and I lie that the other employees that I remote control the PC also trust the product and so it..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781352)

JT

Jason T.

Implementation Specialist

> "Compared to other screensharing apps, more technically complicated to use than Zoom or Teams"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464)

PF

Paul F.

Desktop Infrastructure

> "Also, seeing device resources in the Go To Resolve admin portal is useful."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341)

AR

Amelia R.

customer service agent

> "getting to know how to use the product at first was difficult"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779287)

DL

Donna L.

IT Manager

> "I can quickly login remotely and support employees wherever they are working"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763515)

PM

Patrick M.

Manager

> "A tad difficult to setup. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779445)

AS

Ankit S.

Applications Engineer

> "It also offers 24/7 support, so users can get help whenever they need it."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

Azizah A.

Office Management

> "Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3823314)

CB

Chris B.

Service Analyst

> "It has saved use numerous truck rolls to our osp department."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781915)

RZ

Rostom Z.

Digital Literacy Specialist

> "At times the connection strength is not great, but this is not a major issue."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3489578)

RM

Ryan M.

Systems Administrator

> "The support tool works great and I like the mobile remote support tool as well."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4765335)

BT

Benjamin T.

Technical Support Engineer

> "The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2932682)

AS

Ann S.

VP Operations

> "Very easy to install on our new computers, and immediately able to give out computers and work on lingering onboarding tasks..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779306)

JD

JOHN D.

Senior BI Analyst

> "Could occasionally run in to problems with client access."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2994902)

SP

Shelby P.

Service Analyst

> "The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779490)

VR

Verified Reviewer

System Administrator

> "I don't like the way they license the app."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2918067)

DM

Dinesh M.

IT Helpdesk

> "it is highly secure and others cannot take control because of support Key"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4780426)

VR

Verified Reviewer

Sr Pipeline Manager

> "The element of being in person with someone can be helpful for certain people. If this is you, then this product may not be..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985)

JM

Jeff M.

IT Manager

> "We have tried many different remote softwares and Go To Resolve is the most thorough and the easist to use. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763439)

VR

Verified Reviewer

Sr Pipeline Manager

> "Getting people with no internet or very low internet experience can be stressful."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985)

[View Reviews](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

## User interface

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

4.62 (11,619)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

4.42 (214)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

TeamViewer ONE

Top features

39/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/194565/TeamViewer/#features)

LogMeIn Resolve

20/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Annotations
-   API
-   Audit Trail
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   CRM
-   Customizable Branding
-   Customizable Reports
-   Diagnostic Tools
-   File Sharing
-   File Transfer
-   Generative AI
-   Multi-Channel Communication
-   Multiple User Accounts
-   Real-Time Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Remote Update/Installation
-   Reporting/Analytics
-   Screen Sharing
-   Self Service Portal
-   Server Monitoring
-   Session Recording
-   Session Transfer
-   Single Sign On
-   SSL Security
-   Summary Reports
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Troubleshooting
-   Two-Factor Authentication
-   Two-Way Audio & Video
-   Unattended Access
-   User Management
-   Video Conferencing
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/249584/GoTo-Resolve/#features)

### Recognition

No recognitions have been awarded to TeamViewer ONE

No recognitions have been awarded to LogMeIn Resolve

### Deployment & support

TeamViewer ONE

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

LogMeIn Resolve

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TeamViewer ONE

-   By TeamViewer
-   Located in Germany
-   Founded in 2005

LogMeIn Resolve

-   By GoTo
-   Located in United States
-   Founded in 2003

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Contact vendor for pricing

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