# TeamViewer ONE vs Webex Suite: Features and Cost Comparison 2026 | Capterra > TeamViewer ONE vs Webex Suite: Which remote support tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/194565-237272/TeamViewer-vs-Webex --- # TeamViewer ONE vs Webex Suite Features and Cost Comparison Last updated March 18th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TeamViewer ONEWebex Suite2/4 selected [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.6 (11619)](https://www.capterra.com/p/194565/TeamViewer/reviews/) [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.4 (7395)](https://www.capterra.com/p/237272/Webex/reviews/) [## TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.6 (11619)](https://www.capterra.com/p/194565/TeamViewer/reviews/) [## Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.4 (7395)](https://www.capterra.com/p/237272/Webex/reviews/) Starting Price $24.90/month Starting Price $24.90/month Value-for-Money 4.4 Functionality 4.6 Ease of Use 4.6 Customer Service 4.3 Starting Price $25.00/month Starting Price $25.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [11,619 reviews](https://www.capterra.com/p/194565/TeamViewer/reviews/) Positive 11,100 Neutral 431 Negative 88 Positive 11,100 Neutral 431 Negative 88 Reviews Sentiment Based on [7,395 reviews](https://www.capterra.com/p/237272/Webex/reviews/) Positive 6,584 Neutral 679 Negative 132 Positive 6,584 Neutral 679 Negative 132 Best for (according to reviews) - **Business size**: Small businesses account for 7486 reviews, representing 65% of feedback, showing widespread use among smaller organizations. - **Industry**: Information technology, computer software, and marketing together contribute 27% of reviews, indicating diverse adoption across tech and creative sectors. - **Use cases**: Remote support (61%), remote desktop (59%), and collaboration (18%) are the main applications, emphasizing remote access and teamwork. Best for (according to reviews) - **Business size**: Small businesses account for 40% of reviews (2,998), followed by enterprises at 37% (2,750), showing widespread use across varied organization sizes. - **Industry**: Information technology, computer software, and healthcare together represent 26% of reviews, indicating notable adoption in tech-driven and health sectors. - **Use cases**: Meeting (57%), video conferencing (35%), and web conferencing (27%) are the main use cases, highlighting a focus on virtual collaboration. ## Not a match? Find software alternatives tailored to your priorities. 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Reviewers highlight its effectiveness in troubleshooting and managing offsite systems, as well as its straightforward file sharing and real-time chat for technical support. They value its integration with Microsoft Outlook for meeting management and consider it a cost-effective solution, especially for those needing flexible pricing and personal use options. Webex Suite Webex Suite users consider it ideal for organizations prioritizing comprehensive collaboration tools, citing its integration of remote access with high-quality meetings, interactive screen sharing, and real-time document collaboration. Reviewers value its secure file sharing and the ability to connect with Microsoft Outlook, Teams, and Slack, which they say enhances team communication and workflow. They appreciate the platform’s extensive features, free version for small teams, and suitability for hosting large meetings, though some mention that premium plans can be costly for smaller businesses. ## Features comparison Choosing a remote support solution like TeamViewer Remote or Webex Suite involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 23,088 reviews from Remote Support users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. TeamViewer ONE 89%Fit High performer Feature ratings Remote Access/Control 4.7 Screen Sharing 4.6 File Sharing 4.4 Real-Time Chat 4.4 Webex Suite 81%Fit Feature ratings Remote Access/Control 4.4 Screen Sharing 4.5 File Sharing 4.2 Real-Time Chat 4.5 Remote Access/Control 4.7 (3186) 4.4 (113) TeamViewer Remote users highly value its remote access/control feature, noting its ease of use, secure connections, and compatibility with various devices and operating systems. They appreciate the ability to troubleshoot, update, and manage computers remotely, even with unstable internet connections. Users also highlight its reliable performance and intuitive interface. Webex Suite users, on the other hand, appreciate its remote access/control for its seamless integration with meetings and calls, secure connections, and effectiveness in troubleshooting and IT support. They find it useful for remote collaboration and operational effectiveness. Overall, users find TeamViewer Remote's remote access/control feature reliable and versatile, while Webex Suite users value its integration with other functionalities and secure connections. Screen Sharing 4.6 (1209) 4.5 (857) TeamViewer Remote users appreciate its screen sharing feature for its high-quality performance, ease of use, and real-time capabilities. They find it beneficial for collaboration, training, and technical support, noting its stable and secure connections. Some users mention occasional issues with internet speed affecting performance. Webex Suite users value its screen sharing for its high-quality video, interactive whiteboard, and annotation tools. They find it essential for virtual classrooms, technical presentations, and corporate meetings. Users also appreciate its reliability and ease of use. In general, users find both platforms' screen sharing features effective for collaboration, with TeamViewer Remote praised for its stability and Webex Suite for its interactive tools. File Sharing 4.4 (1289) 4.2 (348) TeamViewer Remote users find its file sharing feature reliable and secure, saying that it allows quick and easy transfer of files during remote sessions. They appreciate the control over file access and permissions, and the ability to transfer files without relying on external services. Some users mention occasional slowness with large files. Webex Suite users appreciate its secure and user-friendly file sharing, which they say integrates well with other tools like SharePoint and OneDrive. They find it useful for sharing documents during meetings and presentations. However, some users note occasional bugs and time-consuming uploads for large files. Overall, users value TeamViewer Remote for its seamless file transfer capabilities, while Webex Suite is appreciated for its integration and security features. Real-Time Chat 4.4 (2229) 4.5 (515) TeamViewer Remote users appreciate its real-time chat feature for enhancing communication during remote sessions. They find it useful for troubleshooting, providing feedback, and collaborating without interrupting ongoing tasks. Some users mention the lack of audio integration as a downside. Webex Suite users value its real-time chat for its ease of use, instant messaging, and ability to share files and links. They find it essential for collaboration, especially during large meetings. Some users note occasional lag and a clunky interface. In summary, users find TeamViewer Remote's real-time chat effective for immediate communication, while Webex Suite users appreciate its integration with other collaboration tools. ## Pricing comparison ### Starting prices TeamViewer ONE $24.90 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/194565/TeamViewer/pricing/) Webex Suite $25.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/237272/Webex/pricing/) ### Value-for-money analysis 4.4 (11619) 4.2 (7395) A comparison of how reviewers evaluate the value for money provided by both TeamViewer Remote and Webex Suite indicates that TeamViewer Remote reviewers find it offers cost-saving remote access and flexibility, while Webex Suite reviewers appreciate its extensive features and free version for small teams. Reviewers find that TeamViewer Remote offers good value for money, particularly highlighting its cost-saving benefits for remote access and technical support. They appreciate the free version for personal use, which includes features like video calls and session recording. Users also note the availability of various pricing plans to suit different needs, from casual users to businesses, and mention that it helps reduce travel costs and improve efficiency. When it comes to Webex Suite, reviewers appreciate its extensive features and the affordability of its free version for small teams. They value the ability to host large meetings and the high-quality video and audio. Users also mention the cost savings associated with reduced travel expenses and the flexibility of the platform. However, some reviewers feel that the premium plans are expensive and that the licensing model can be complex, which may not be ideal for smaller businesses. ## Integrations Popular Integrations Compare available integrations between TeamViewer ONE and Webex Suite. ### Zendesk Suite TeamViewer ONE Webex Suite ### Microsoft Outlook TeamViewer ONE Webex Suite ### Slack TeamViewer ONE Webex Suite ### Microsoft Teams TeamViewer ONE Webex Suite ### SysAid TeamViewer ONE Webex Suite ### Zapier TeamViewer ONE Webex Suite ### Zoho CRM TeamViewer ONE Webex Suite ### GitHub TeamViewer ONE Webex Suite Total Integrations 22 Microsoft Outlook Users mention that TeamViewer integrates seamlessly with Microsoft Outlook, which they say helps in scheduling and managing meetings efficiently, citing that it simplifies collaboration and calendar management. TeamViewer ONE Integrations (22) - [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) - [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) - [IBM Security MaaS360](https://www.capterra.com/p/240579/IBM-Security-MaaS360-with-Watson/) - [Ivanti Neurons for MDM](https://www.capterra.com/p/124078/Advanced-Mobile-Management/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) - [Microsoft Enterprise Mobility + Security](https://www.capterra.com/p/227209/Microsoft-Enterprise-Mobility-Security-EMS/) - [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) - [Okta](https://www.capterra.com/p/119653/Okta/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) - [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [SysAid](https://www.capterra.com/p/107225/SysAid/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) - [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Total Integrations 20 Microsoft Outlook Reviewers say that they integrate Webex Suite with Microsoft Outlook to schedule and send meeting invitations, noting that it simplifies calendar management and meeting coordination. Microsoft Teams Users report that they use Webex Suite with Microsoft Teams for video conferencing and file sharing, which they note enhances collaboration and communication within their organizations. Slack Reviewers mention that they integrate Webex Suite with Slack for seamless communication and quick calls, saying that it improves workflow efficiency and team alignment. Webex Suite Integrations (20) - [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) - [Chronus](https://www.capterra.com/p/140234/Chronus-Mentoring-Software/) - [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) - [eleveo Workforce Optimization](https://www.capterra.com/p/92461/CallREC/) - [GitHub](https://www.capterra.com/p/129067/GitHub/) - [Google Chrome](https://www.capterra.com/p/228985/Chrome/) - [Highspot](https://www.capterra.com/p/148612/Highspot/) - [Hyro](https://www.capterra.com/p/200197/Hyro/) - [Lucidspark](https://www.capterra.com/p/211643/LucidSpark/) - [Microcall](https://www.capterra.com/p/128915/Microcall/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Spiky.ai](https://www.capterra.com/p/10005445/Spiky-ai/) - [Theta Lake Compliance Suite](https://www.capterra.com/p/188469/Theta-Lake-Compliance-Suite/) - [Vedubox](https://www.capterra.com/p/216219/Vedubox/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on TeamViewer ONE vs Webex Suite? ### Overall rating 4.6 (11619) 4.4 (7395) ### User interface TeamViewer ONE Webex Suite ### Customer service and support TeamViewer ONE Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Webex Suite Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of TeamViewer ONE vs Webex Suite TeamViewer Remote and Webex Suite are two options for remote support software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about TeamViewer Remote vs Webex Suite to find the best fit for you. Users appreciate TeamViewer Remote for its reliable remote access, noting its ease in managing offsite systems and secure connections. They also value its effectiveness in issue resolution, highlighting its ability to solve technical problems remotely. Additionally, they find it convenient for accessing devices from anywhere. At the same time, Webex Suite users praise its comprehensive meeting tools, including scheduling, recording, and breakout rooms. They also commend its screen sharing capabilities and team collaboration features, such as file sharing and real-time document collaboration. When it comes to cons, TeamViewer Remote users report connectivity issues, slow connection speeds, and challenges with password access. Meanwhile, Webex Suite users mention problems with video and audio quality, call functionality, and occasional connectivity issues. \[[2](#source-item-2)\] Pros TeamViewer ONE LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value.“ March 16, 2026 CT Cameron T IT Service Desk AnalystFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it is easily the most comprehensive and impressive system I have used in end user support.“ February 25, 2026 Webex Suite Steven M system techniqueManagement Consulting, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I think it's a well-structured collaboration tool where I can seamlessly develop my hybrid work in meetings, communication, and file sharing, all very securely.“ October 2, 2025 KS Kimberly S Patient Service RepresentativeHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “What I enjoy most about WebEx is the ability to communicate with those within my office to ensure the safety of the provider, if needed.“ December 15, 2025 Cons TeamViewer ONE GB Gunther B Managing directorBroadcast Media, 2 - 10 employeesUsed the software for: More than 2 years. “The layout is different and much slower to the previous version, because the new version doesn't show immediately that TeamViewer has registered my attempt to connect to the remote site, often I click twice or three times before something happens. “ December 2, 2025 WM Will M OwnerInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “For me as a small IT person supporting a small number of hosts, the cost having to go to v15.x from my 12 was a bit overwhelming, even with the 2-for-1 rate. “ November 25, 2025 Webex Suite CG Carly G Curriculum designer and trainerFood & Beverages, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I can’t say this is something that I like Lisa about WebEx, but that it wasn’t integrated into the other communication programs they were using so that made it difficult to allow this program to interact with others.“ December 5, 2025 JG Jessica G RealtorReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes hard to search and find past messages , when finding them and trying to click on them it doesn’t always take you to the message“ April 25, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from remote support software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Popular comparisons - [TeamViewer ONE vs Zoho Assist](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) - [TeamViewer ONE vs Slack](https://www.capterra.com/compare/135003-194565/Slack-vs-TeamViewer) - [TeamViewer ONE vs Supremo Remote Desktop](https://www.capterra.com/compare/177094-194565/Supremo-Remote-Desktop-vs-TeamViewer) - [TeamViewer ONE vs NinjaOne](https://www.capterra.com/compare/184229-194565/NinjaOne-vs-TeamViewer) - [TeamViewer ONE vs ISL Light](https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer) - [Webex Suite vs Microsoft Teams](https://www.capterra.com/compare/168668-237272/Microsoft-Teams-vs-Webex) - [Webex Suite vs Zoom Workplace](https://www.capterra.com/compare/144037-237272/Zoom-Video-Conferencing-vs-Webex) - [Webex Suite vs Google Workspace](https://www.capterra.com/compare/237272-247901/Webex-vs-Google-Workspace) - [Webex Suite vs Google Meet](https://www.capterra.com/compare/176572-237272/Google-Hangouts-vs-Webex) - [Webex Suite vs Slack](https://www.capterra.com/compare/135003-237272/Slack-vs-Webex)