# Jira vs Smartsheet: Features and Cost Comparison 2026 | Capterra > Jira vs Smartsheet: Which project management tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/19319-79104/JIRA-vs-Smartsheet --- # Jira vs Smartsheet Features and Cost Comparison Last updated March 31st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: JiraSmartsheet2/4 selected [Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15309)](https://www.capterra.com/p/19319/JIRA/reviews/) [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3479)](https://www.capterra.com/p/79104/Smartsheet/reviews/) [## Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15309)](https://www.capterra.com/p/19319/JIRA/reviews/) [## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3479)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting Price $7.91/month Starting Price $7.91/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.1 Customer Service 4.2 Starting Price $12.00/month Starting Price $12.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [15,309 reviews](https://www.capterra.com/p/19319/JIRA/reviews/) Positive 13,964 Neutral 1,126 Negative 219 Positive 13,964 Neutral 1,126 Negative 219 Reviews Sentiment Based on [3,479 reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) Positive 3,208 Neutral 224 Negative 47 Positive 3,208 Neutral 224 Negative 47 Best for (according to reviews) - **Business size**: Small businesses account for 7116 reviews, representing 47% of feedback, demonstrating broad uptake among smaller organizations, with notable usage in enterprises and midsize firms. - **Industry**: Computer software and IT services together contribute 40% of reviews, indicating strong adoption in technology-driven sectors, while financial services add a smaller share at 5%. - **Use cases**: Project management (52%), task management (44%), and workflow management (21%) are primary, highlighting focus on organizing, tracking, and optimizing team activities. Best for (according to reviews) - **Business size**: Small businesses account for 1,725 reviews (50%), demonstrating broad uptake across this segment, with notable presence in enterprise (23%) and midsize businesses (20%). - **Industry**: Information technology and services (8%), computer software (6%), and construction (6%) represent the primary industries, together making up 20% of total reviews. - **Use cases**: Project management (60%), task management (35%), and workflow management (31%) are the main applications, highlighting strong focus on collaborative work organization. ## Reviewer verdict Jira Jira users find it best for managing complex projects that require detailed task management, customizable workflows, and agile methodologies. Reviewers value its integration with tools like Confluence, Slack, Bitbucket, GitHub, and Trello, which they say enhances collaboration and development tracking. They highlight Jira’s strengths in project visibility, progress tracking with Agile reports, and flexible planning, though some mention a learning curve and higher costs for larger teams. Smartsheet Smartsheet users consider it ideal for those seeking flexible, visually-driven project management with real-time updates and automation. Reviewers appreciate its Excel-like interface, comprehensive scheduling tools, and integrations with Microsoft Excel, Outlook, Teams, 365, and Jira, which they say streamline collaboration and reporting. They note its intuitive sharing and document management, especially for small to medium-sized teams, while mentioning occasional interface frustrations and higher costs for premium features. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When comparing Jira and Smartsheet in the project management space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 75,145 reviews from Project Management users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Jira 88%Fit Feature ratings Task Management 4.6 Project Planning/Scheduling 4.5 Task Progress Tracking 4.6 Task Scheduling 4.5 Smartsheet 82%Fit Feature ratings Task Management 4.5 Project Planning/Scheduling 4.6 Task Progress Tracking 4.5 Task Scheduling 4.5 Task Management 4.6 (3455) 4.5 (849) Jira users appreciate its robust task management features, including the ability to create, assign, and prioritize tasks, which they say enhances team collaboration and productivity. They value the customizable workflows and real-time boards like Kanban and Scrum, which they find helpful in managing complex projects. However, some users mention that Jira has a learning curve and can be confusing at times. Smartsheet users, on the other hand, find its task management features comprehensive and flexible, allowing them to manage tasks in an Excel-like interface. They appreciate the visual tools like Gantt charts and the ability to automate workflows. Some users, however, find the interface clunky and resource assignment challenging. Overall, users value Jira for its detailed task management and customization, while they appreciate Smartsheet for its visual tools and flexibility. Project Planning/Scheduling 4.5 (1773) 4.6 (558) Jira reviewers value its project planning and scheduling features for their flexibility and clarity. They appreciate the ability to create detailed roadmaps, set timelines, and assign tasks, which they say helps streamline team collaboration. Users also highlight the customizable boards and integration with development tools. However, some users note that Jira lacks robust Gantt charting and project scheduling capabilities. Smartsheet users, meanwhile, find its project planning and scheduling tools comprehensive and user-friendly. They appreciate the various views, customizable templates, and Gantt charts, which they find helpful in managing project timelines and resources. Users also value the platform's ability to handle complex project plans and provide real-time updates. In summary, users find Jira effective for agile project planning, while they value Smartsheet for its comprehensive scheduling tools and visual representations. Task Progress Tracking 4.6 (1588) 4.5 (473) Jira users find its task progress tracking features essential for project visibility and management. They appreciate the detailed dashboards, progress bars, and Agile reports like burndown charts, which they say help in monitoring task status and identifying bottlenecks. Users also value the real-time updates and customizable workflows. However, some users mention that the notification system can be unreliable. Smartsheet users, on the other hand, appreciate its real-time progress tracking and the ability to add updates, comments, and attachments to tasks. They find the Gantt charts and visual representations helpful in tracking task status and managing deadlines. Some users, however, find the platform less visually appealing. Overall, users value Jira for its detailed progress tracking and Agile metrics, while they appreciate Smartsheet for its real-time updates and visual tools. Task Scheduling 4.5 (1452) 4.5 (494) Jira users appreciate its task scheduling capabilities, including the ability to set deadlines, prioritize tasks, and create dependencies. They find these features helpful in improving project organization and workflow efficiency. However, some users note that Jira lacks automation and triggers for task scheduling, requiring manual adjustments. Smartsheet users, meanwhile, find its task scheduling features user-friendly and efficient. They value the ability to set start and end dates, establish dependencies, and automate reminders. Users also appreciate the visual tools like Gantt charts and the ability to customize messages. Some users, however, find the date format inconsistent. In general, users find Jira effective for manual task scheduling and prioritization, while they value Smartsheet for its automated scheduling and visual tools. ## Pricing comparison ### Starting prices Jira $7.91 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/19319/JIRA/pricing/) Smartsheet $12.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/79104/Smartsheet/pricing/) ### Value-for-money analysis 4.3 (15309) 4.4 (3479) A dive into reviewer perceptions about the value for money of both Jira and Smartsheet demonstrates that Jira reviewers consider it to offer a comprehensive and customizable platform, while Smartsheet reviewers comment on its intuitive interface and flexibility in user access. Reviewers find Jira to be a robust tool for project and service management, noting its extensive features and customization options. They appreciate the availability of a free version for small teams and the ability to integrate with other tools. However, some users mention that the cost can be prohibitive for larger teams, and the need for additional paid plugins can add to the overall expense. When it comes to Smartsheet, reviewers appreciate its intuitive interface and the ability to share documents with non-account holders at no extra cost. They find the pricing to be reasonable for the features offered, particularly for small to medium-sized businesses. However, some users indicate that the cost can become high for larger teams or when premium features are required, and the lack of a free plan beyond the trial period is seen as a drawback. ## Integrations Popular Integrations Compare available integrations between Jira and Smartsheet. ### Microsoft Outlook Jira Smartsheet ### Harvest Jira Smartsheet ### Slack Jira Smartsheet ### Microsoft 365 Jira Smartsheet ### Microsoft Teams Jira Smartsheet ### Google Drive Jira Smartsheet ### Miro Jira Smartsheet ### Gmail Jira Smartsheet Total Integrations 49 Confluence Reviewers say that Confluence and Jira are integrated for seamless documentation management, noting that it allows linking documentation to Jira tickets, enhancing project tracking and team collaboration. Slack Users report that Slack and Jira integration is used for real-time notifications and updates, which they say improves team communication and keeps everyone informed about ticket changes. Bitbucket Reviewers mention that Bitbucket and Jira integration is crucial for tracking code changes and development progress, noting that it links pull requests and commits directly to Jira tickets. GitHub Users state that GitHub and Jira integration is vital for tracking code changes and project progress, which they note helps link pull requests and commits to Jira issues efficiently. Trello Reviewers report that Trello and Jira integration is used for planning and task management, saying that it provides a comprehensive solution for managing projects across both platforms. Jira Integrations (49) - [Azure DevOps Server](https://www.capterra.com/p/177262/Team-Foundation-Server/) - [Balsamiq](https://www.capterra.com/p/145723/Balsamiq-Mockups/) - [BigPicture](https://www.capterra.com/p/196907/BigPicture/) - [Bitbucket](https://www.capterra.com/p/233341/Bitbucket/) - [Checklist for Jira](https://www.capterra.com/p/230419/Okapya-Software-Solutions/) - [Clockify](https://www.capterra.com/p/169607/Clockify/) - [Confluence](https://www.capterra.com/p/136446/Confluence/) - [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) - [Didit](https://www.capterra.com/p/10023817/Didit/) - [Dovico](https://www.capterra.com/p/18363/TimeSheet/) - [draw.io](https://www.capterra.com/p/166985/draw-io/) - [EazyBI Cloud](https://www.capterra.com/p/163391/EazyBI-Cloud/) - [Figma](https://www.capterra.com/p/175027/Figma/) - [GitHub](https://www.capterra.com/p/129067/GitHub/) - [GitLab](https://www.capterra.com/p/159806/GitLab/) - [Gliffy](https://www.capterra.com/p/145714/Gliffy/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [Harvest](https://www.capterra.com/p/75598/Harvest/) - [Hubstaff](https://www.capterra.com/p/132376/Hubstaff/) - [Jenkins](https://www.capterra.com/p/171026/Jenkins/) - [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) - [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power BI Connector for Jira](https://www.capterra.com/p/249819/Microsoft-Power-BI-Connector-for-Jira-Cloud/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Miro](https://www.capterra.com/p/128955/Miro/) - [monday.com](https://www.capterra.com/p/147657/monday-com/) - [OKR Board for Jira & Confluence](https://www.capterra.com/p/183601/OKR-Board-for-Jira/) - [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) - [Rovo](https://www.capterra.com/p/10020663/Rovo/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [ScriptRunner for Jira](https://www.capterra.com/p/170097/ScriptRunner-for-Jira/) - [Scroll Viewport](https://www.capterra.com/p/237533/Scroll-Viewport/) - [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Structure PPM](https://www.capterra.com/p/10006924/Structure/) - [Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) - [TestRail](https://www.capterra.com/p/128204/TestRail/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [ValueOps](https://www.capterra.com/p/177580/CA-Flowdock/) - [Weekdone](https://www.capterra.com/p/165423/Weekdone/) - [Xray](https://www.capterra.com/p/10009299/Xray/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zephyr Enterprise](https://www.capterra.com/p/230857/Zephyr/) - [Zephyr Scale](https://www.capterra.com/p/240810/Zephyr-Scale/) Total Integrations 69 Microsoft Excel Users say that they integrate Smartsheet with Excel for data export, reporting, and simultaneous table updates, noting that Smartsheet enhances Excel's collaborative and project management capabilities. Microsoft Outlook Reviewers report that they integrate Smartsheet with Outlook for seamless task management, email alerts, and project collaboration, citing that it helps consolidate information and streamline workflows. Jira Users mention that they integrate Smartsheet with Jira for project tracking, ticket management, and data synchronization, which they note enhances efficiency and provides a consolidated project overview. Microsoft Teams Reviewers state that they integrate Smartsheet with Teams for real-time updates, communication, and scheduling, which they say streamlines collaboration and data sharing within their organization. Microsoft 365 Users report that they integrate Smartsheet with Microsoft 365 for enhanced project management, collaboration, and familiarity with Office tools, noting that it complements existing workflows and productivity. Smartsheet Integrations (69) - [123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/) - [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) - [Adobe Creative Cloud](https://www.capterra.com/p/48969/Adobe-Creative-Cloud/) - [Amazon Q](https://www.capterra.com/p/10025936/Amazon-Q/) - [AppSheet](https://www.capterra.com/p/149367/AppSheet/) - [Azuqua](https://www.capterra.com/p/136073/Azuqua/) - [Backupify](https://www.capterra.com/p/213199/Backupify/) - [Bitium](https://www.capterra.com/p/133412/Bitium/) - [Box](https://www.capterra.com/p/148766/Box/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Domo](https://www.capterra.com/p/119119/Domo/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Easy Insight](https://www.capterra.com/p/164600/Easy-Insight/) - [Egnyte](https://www.capterra.com/p/159288/Egnyte/) - [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) - [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) - [Formstack Suite](https://www.capterra.com/p/267692/Formstack-Platform/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [GoFormz](https://www.capterra.com/p/125634/GoFormz/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Chat](https://www.capterra.com/p/175800/Chat/) - [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [Grafana](https://www.capterra.com/p/196036/Grafana-Enterprise/) - [Grammarly Business](https://www.capterra.com/p/170306/Grammarly-Business/) - [Harvest](https://www.capterra.com/p/75598/Harvest/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [Klips](https://www.capterra.com/p/130237/Klipfolio-Dashboard/) - [Lucidspark](https://www.capterra.com/p/211643/LucidSpark/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Mapsly](https://www.capterra.com/p/10028149/Mapsly/) - [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) - [Marketo Sales Connect](https://www.capterra.com/p/227165/Marketo-Sales-Connect/) - [Meisterplan](https://www.capterra.com/p/219824/Meisterplan/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) - [Microsoft Defender for Cloud Apps](https://www.capterra.com/p/227615/Microsoft-Cloud-App-Security/) - [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Miro](https://www.capterra.com/p/128955/Miro/) - [Office Timeline](https://www.capterra.com/p/155931/Office-Timeline/) - [Okta](https://www.capterra.com/p/119653/Okta/) - [OneDrive](https://www.capterra.com/p/161304/OneDrive/) - [OneLogin](https://www.capterra.com/p/114110/OneLogin/) - [Pantheon ERP](https://www.capterra.com/p/200135/Oculus/) - [Procore](https://www.capterra.com/p/56250/Procore/) - [Qlik Sense](https://www.capterra.com/p/209809/Qlik-Sense/) - [Quip](https://www.capterra.com/p/151651/Quip/) - [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) - [SCS Solutions](https://www.capterra.com/p/229112/SCS-Solutions/) - [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) - [Skyhigh Security CASB](https://www.capterra.com/p/10019894/Skyhigh-Security-CASB/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Spotfire](https://www.capterra.com/p/81277/TIBCO-Spotfire/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) - [Unito](https://www.capterra.com/p/147319/Unito/) - [VMware Horizon](https://www.capterra.com/p/203536/Horizon/) - [VMware Horizon DaaS](https://www.capterra.com/p/264926/VMware-Horizon-DaaS/) - [Webex Suite](https://www.capterra.com/p/237272/Webex/) - [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Jira vs Smartsheet? ### Overall rating 4.4 (15309) 4.5 (3479) ### User interface Jira Smartsheet ### Customer service and support Jira Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Smartsheet Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Jira vs Smartsheet When it comes to project management tools, Jira and Smartsheet are two options that have been reviewed on Capterra by verified reviewers. Explore the experiences our reviewers have shared about Jira and Smartsheet to see how they stack up against one another and pick the one that would best fit your needs. Users appreciate Jira for its robust project management capabilities, noting its built-in templates for agile methodologies and the ability to link dependent tasks. They also value its team collaboration features, highlighting role-based access controls and efficient task planning tools. Reviewers find Jira's task management intuitive, with features like cloning tickets and detailed scheduling options. When it comes to Smartsheet, users praise its project management for its flexibility, real-time reporting, and ease of use. They also commend its team collaboration tools, such as real-time editing and app integrations, and its effective project tracking features, including Gantt charts and resource management. On the other hand, Jira users mention difficulties with ticket management, citing issues with interface lag and limited assignment options. They also note concerns with customer support and high pricing. Meanwhile, Smartsheet users report challenges with sheet management, including limited filtering options and less flexible formatting. They also find its pricing high and user experience occasionally frustrating due to missing functionalities and glitches. \[[2](#source-item-2)\] Pros Jira Kevin P Products infrastructure SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “big capabilities provided for my team to receive and manage all requests, tasks and minimize efforts on ordering all, has a lot of connections and integrations, confluence is the best tool i found to be sure everyone knows what to do in fact.“ December 19, 2025 KG Kregg G Agile Team LeadHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Its strength is on allowing dispersed teams to collaborate on requirements, development, testing, and release of software and product stories (items that define a specific need or function within a product or system).“ November 18, 2025 Smartsheet CH Carnell H OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the Control Center and it will push the update to every single sheet automatically.“ January 26, 2026 AR Anitha R Senior Technical SpecialistFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow.“ February 9, 2026 Cons Jira Suresh K Senior Executive at AdeccoStaffing and Recruiting, 10,001+ employeesUsed the software for: 1-2 years. “Setting up complex permissions and automation rules often requires a dedicated administrator, and the software can feel quite slow to load when you have a large number of active tickets on a single board.“ December 21, 2025 CH Carl H L and D ConsultantMaritime, 51 - 200 employeesUsed the software for: 6-12 months. “not the simplest layout when first accessing the system and setting up tasks etc is extremely clunky until you get used to the system logic- even slight changes can cause notification emails to be sent to all involved“ November 6, 2025 Smartsheet LW Laura W Marketing CoordinatorEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we attempt to update intricate sheets.“ January 26, 2026 SS Sarah S Land Acquisition AdminReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while working with live data with others, it would be preferable to at least save the sort settings so they do not need to be recreated each time.“ June 25, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from project management software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Jira and Smartsheet? Talk to a Capterra advisor for free and get results within 15 minutes. 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