# Jira vs Dynamics 365: Features and Cost Comparison 2026 | Capterra > Jira vs Dynamics 365: Which dashboard tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/19319-157279/JIRA-vs-Dynamics-365 --- # Jira vs Dynamics 365 Features and Cost Comparison Last updated March 31st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: JiraDynamics 3652/4 selected [Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15357)](https://www.capterra.com/p/19319/JIRA/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15357)](https://www.capterra.com/p/19319/JIRA/reviews/) [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $7.91/month Starting Price $7.91/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.1 Customer Service 4.2 Starting Price $50.00/month Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [15,357 reviews](https://www.capterra.com/p/19319/JIRA/reviews/) Positive 14,010 Neutral 1,128 Negative 219 Positive 14,010 Neutral 1,128 Negative 219 Reviews Sentiment Based on [5,819 reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Positive 5,135 Neutral 549 Negative 135 Positive 5,135 Neutral 549 Negative 135 Best for (according to reviews) - **Business size**: Small businesses account for 7116 reviews, representing 47% of feedback, demonstrating broad uptake among smaller organizations, with notable usage in enterprises and midsize firms. - **Industry**: Computer software and IT services together contribute 40% of reviews, indicating strong adoption in technology-driven sectors, while financial services add a smaller share at 5%. - **Use cases**: Project management (52%), task management (44%), and workflow management (21%) are primary, highlighting focus on organizing, tracking, and optimizing team activities. Best for (according to reviews) - **Business size**: Small businesses account for 47% of reviews (2,750), suggesting strong market traction in this segment compared to enterprise (16%) and midsize (14%) organizations. - **Industry**: Computer software, IT services, and education management together represent 23% of reviews, indicating adoption across technology and educational sectors. - **Use cases**: CRM (34%), business management (33%), and dashboard (17%) functions are frequently cited, highlighting its role in customer and operational management. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Jira Jira users find it best for project management and agile workflows, appreciating its customizable dashboards, built-in reporting tools, and integrations with platforms like Confluence, Bitbucket, GitHub, Slack, and Trello. Reviewers highlight its value for small teams through a free version and extensive integration options, though they mention a learning curve, complex ticket management, and additional costs for plugins as potential drawbacks. Dynamics 365 Dynamics 365 users consider it best for organizations needing a comprehensive suite of business applications with strong CRM, real-time insights, and seamless integration with Microsoft tools such as Outlook, Excel, and SharePoint. Reviewers value its cloud-based approach and customizable KPI monitoring, but they note the high cost, complex licensing, and steep learning curve as challenges, especially for smaller businesses. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of Jira and Dynamics 365 within the dashboard space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 13,245 reviews from Dashboard users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Jira 69%Fit Feature ratings Reporting/Analytics 4.4 Data Visualization 4.3 Data Connectors 4.1 KPI Monitoring N/A Dynamics 365 81%Fit High performer Feature ratings Reporting/Analytics 4.4 Data Visualization 4.5 Data Connectors 4.3 KPI Monitoring 4.2 Reporting/Analytics 4.4 (469) 4.4 (495) Jira users appreciate the variety of built-in reports such as burndown charts, velocity reports, and sprint reports, which they find useful for tracking project progress and team performance. They also value the customizable dashboards and the ability to create custom reports. However, some users mention that they find the reports difficult to read without formal training and that additional payment may be required for advanced customization. Dynamics 365 users, on the other hand, highlight the platform's real-time insights and flexible report design capabilities. They appreciate the integration with tools like Power BI and the ability to create interactive dashboards. Some users note that built-in reporting could be improved, but they say Power BI integration compensates for this. Overall, users find Jira's reporting tools robust and customizable, while they value Dynamics 365 for its real-time insights and integration capabilities. Data Visualization 4.3 (297) 4.5 (224) Jira users find data visualization crucial for tracking project progress and identifying patterns. They appreciate the customizable dashboards and various visualization tools like Kanban boards and cumulative flow diagrams. However, some users feel that they require additional integrations or add-ons for advanced visualization. Dynamics 365 users praise the intuitive and customizable charts and dashboards, as well as the seamless integration with Power BI for in-depth data insights. They find data visualization essential for understanding complex data sets and making informed decisions. Some users mention that they may require expert knowledge or third-party assistance for customization. In summary, Jira users value its customizable dashboards and visualization tools, while Dynamics 365 users appreciate its intuitive charts and Power BI integration. Data Connectors 4.1 (136) 4.3 (110) Jira users appreciate the ability to integrate with various tools like Confluence, Bitbucket, and Power BI, which they say helps them pull in and push out data seamlessly. They find data connectors essential for connecting Jira with other systems and applications. However, some users report issues with enterprise connectors and third-party tools. Dynamics 365 users highlight the platform's strong integration capabilities with other Microsoft applications and third-party software. They value the real-time data transfer and automated workflows enabled by data connectors. Some users note the importance of data connectors for linking departments and improving productivity. Overall, Jira users find data connectors useful for integration with other tools, while Dynamics 365 users appreciate the seamless integration and real-time data transfer. KPI Monitoring 0.0 (0) 4.2 (115) Jira users find KPI monitoring helpful for tracking project performance and team productivity. They appreciate the customizable dashboards and the ability to monitor various KPIs. However, some users mention that they find setting up and filtering KPIs complex and may require additional effort. Dynamics 365 users praise the platform's real-time updates and customizable KPIs, which they say help them track progress towards goals and make data-driven decisions. They find KPI monitoring crucial for performance evaluation and continuous improvement. Some users note that they may require developer assistance for customization. In general, Jira users value the customizable dashboards for KPI monitoring, while Dynamics 365 users appreciate the real-time updates and customizable KPIs for effective performance tracking. ## Pricing comparison ### Starting prices Jira $7.91 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/19319/JIRA/pricing/) Dynamics 365 $50.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/157279/Dynamics-365/pricing/) ### Value-for-money analysis 4.3 (15357) 4.1 (5819) When it comes to the value for money of both Jira and Dynamics 365, Jira's user reviews tend to focus on its extensive features and customization options, and Dynamics 365 reviews call out its comprehensive suite of business applications. Reviewers find Jira to offer good value for money, particularly highlighting its free version for small teams and its extensive integration capabilities. They appreciate the platform's robust features for project management and its customization options, although some note that the cost can escalate with additional users and plugins. Users also mention the learning curve and setup complexity as potential drawbacks. With regard to Dynamics 365, reviewers appreciate its comprehensive suite of applications that cover various business areas, such as sales, marketing, and finance. They value its cloud-based nature, which reduces hardware costs, and its ability to streamline business processes. However, users also mention that the pricing can be high, especially for small businesses, and the complex licensing structure can be confusing. Some reviewers note that the setup and customization processes can be time-consuming and costly. ## Integrations Popular Integrations Compare available integrations between Jira and Dynamics 365. ### Salesforce Sales Cloud Jira Dynamics 365 ### Microsoft Outlook Jira Dynamics 365 ### Microsoft 365 Jira Dynamics 365 ### Microsoft Teams Jira Dynamics 365 ### Confluence Jira Dynamics 365 ### Microsoft Excel Jira Dynamics 365 ### Gliffy Jira Dynamics 365 ### airSlate SignNow Jira Dynamics 365 Total Integrations 49 Confluence Reviewers say that Confluence and Jira are integrated for seamless documentation management, noting that it allows linking documentation to Jira tickets, enhancing project tracking and team collaboration. Slack Users report that Slack and Jira integration is used for real-time notifications and updates, which they say improves team communication and keeps everyone informed about ticket changes. Bitbucket Reviewers mention that Bitbucket and Jira integration is crucial for tracking code changes and development progress, noting that it links pull requests and commits directly to Jira tickets. GitHub Users state that GitHub and Jira integration is vital for tracking code changes and project progress, which they note helps link pull requests and commits to Jira issues efficiently. Trello Reviewers report that Trello and Jira integration is used for planning and task management, saying that it provides a comprehensive solution for managing projects across both platforms. Jira Integrations (49) - [Azure DevOps Server](https://www.capterra.com/p/177262/Team-Foundation-Server/) - [Balsamiq](https://www.capterra.com/p/145723/Balsamiq-Mockups/) - [BigPicture](https://www.capterra.com/p/196907/BigPicture/) - [Bitbucket](https://www.capterra.com/p/233341/Bitbucket/) - [Checklist for Jira](https://www.capterra.com/p/230419/Okapya-Software-Solutions/) - [Clockify](https://www.capterra.com/p/169607/Clockify/) - [Confluence](https://www.capterra.com/p/136446/Confluence/) - [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) - [Didit](https://www.capterra.com/p/10023817/Didit/) - [Dovico](https://www.capterra.com/p/18363/TimeSheet/) - [draw.io](https://www.capterra.com/p/166985/draw-io/) - [EazyBI Cloud](https://www.capterra.com/p/163391/EazyBI-Cloud/) - [Figma](https://www.capterra.com/p/175027/Figma/) - [GitHub](https://www.capterra.com/p/129067/GitHub/) - [GitLab](https://www.capterra.com/p/159806/GitLab/) - [Gliffy](https://www.capterra.com/p/145714/Gliffy/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [Harvest](https://www.capterra.com/p/75598/Harvest/) - [Hubstaff](https://www.capterra.com/p/132376/Hubstaff/) - [Jenkins](https://www.capterra.com/p/171026/Jenkins/) - [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) - [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power BI Connector for Jira](https://www.capterra.com/p/249819/Microsoft-Power-BI-Connector-for-Jira-Cloud/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Miro](https://www.capterra.com/p/128955/Miro/) - [monday.com](https://www.capterra.com/p/147657/monday-com/) - [OKR Board for Jira & Confluence](https://www.capterra.com/p/183601/OKR-Board-for-Jira/) - [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) - [Rovo](https://www.capterra.com/p/10020663/Rovo/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [ScriptRunner for Jira](https://www.capterra.com/p/170097/ScriptRunner-for-Jira/) - [Scroll Viewport](https://www.capterra.com/p/237533/Scroll-Viewport/) - [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Structure PPM](https://www.capterra.com/p/10006924/Structure/) - [Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) - [TestRail](https://www.capterra.com/p/128204/TestRail/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [ValueOps](https://www.capterra.com/p/177580/CA-Flowdock/) - [Weekdone](https://www.capterra.com/p/165423/Weekdone/) - [Xray](https://www.capterra.com/p/10009299/Xray/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zephyr Enterprise](https://www.capterra.com/p/230857/Zephyr/) - [Zephyr Scale](https://www.capterra.com/p/240810/Zephyr-Scale/) Total Integrations 24 Microsoft Outlook Reviewers mention that Dynamics 365 integrates seamlessly with Outlook, which they note helps manage emails, calendars, and contacts efficiently, enhancing communication and lead tracking. Microsoft Excel Users report that Dynamics 365 integrates well with Excel, citing that it facilitates data import/export, report generation, and detailed data analysis, making it essential for business operations. Microsoft SharePoint Reviewers state that Dynamics 365 integrates smoothly with SharePoint, which they say enables efficient document management, secure storage, and collaboration, enhancing overall business workflow. Dynamics 365 Integrations (24) - [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) - [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/) - [Ameyo](https://www.capterra.com/p/85852/Ameyo/) - [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) - [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) - [InsideView](https://www.capterra.com/p/178108/Apex/) - [Lattice Engines](https://www.capterra.com/p/167480/Predictive-Insights-Platform/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) - [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [PROS Smart CPQ](https://www.capterra.com/p/79260/PROS-Smart-CPQ/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Sana Commerce](https://www.capterra.com/p/139645/Sana-Commerce/) - [SOFT4Spaces](https://www.capterra.com/p/169422/SOFT4-RealEstate/) - [Tacton CPQ](https://www.capterra.com/p/58632/Tacton-Configurator/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Jira vs Dynamics 365? ### Overall rating 4.4 (15357) 4.4 (5819) ### User interface Jira Dynamics 365 ### Customer service and support Jira Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Dynamics 365 Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Jira vs Dynamics 365 Jira and Dynamics 365 are two options for dashboard software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about Jira vs Dynamics 365 to find the best fit for you. Users appreciate Jira for its robust project management capabilities, noting its built-in templates for agile methodologies and the ability to link related cases. They also value its team collaboration features, which enhance productivity and visibility on project progress. Additionally, Jira's task management tools are praised for their efficiency in assigning tasks, setting deadlines, and managing workflows. At the same time, Dynamics 365 users highlight its seamless integration with other Microsoft products, which enhances productivity and data sharing. They also commend its comprehensive CRM management and task management features, which streamline business processes and improve operational efficiency. When it comes to cons, Jira users mention issues with ticket management, such as difficulty in managing and searching for tickets, and find its customer support lacking. They also consider Jira's pricing to be high, especially with the additional costs for plugins. Meanwhile, Dynamics 365 users find its pricing structure complex and expensive, particularly for smaller businesses. They also note that its user interface can be challenging to navigate and that the learning curve is steep, requiring significant training and expertise. \[[2](#source-item-2)\] Pros Jira Kevin P Products infrastructure SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “big capabilities provided for my team to receive and manage all requests, tasks and minimize efforts on ordering all, has a lot of connections and integrations, confluence is the best tool i found to be sure everyone knows what to do in fact.“ December 19, 2025 KG Kregg G Agile Team LeadHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Its strength is on allowing dispersed teams to collaborate on requirements, development, testing, and release of software and product stories (items that define a specific need or function within a product or system).“ November 18, 2025 Dynamics 365 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem.“ March 6, 2026 Cons Jira Suresh K Senior Executive at AdeccoStaffing and Recruiting, 10,001+ employeesUsed the software for: 1-2 years. “Setting up complex permissions and automation rules often requires a dedicated administrator, and the software can feel quite slow to load when you have a large number of active tickets on a single board.“ December 21, 2025 NP Neha P Application support analystTelecommunications, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Additionally, heavy customization can make workflows harder to manage, and performance may slow down when dealing with large volumes of tickets or data“ April 21, 2026 Dynamics 365 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis.“ April 14, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from dashboard software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Jira and Dynamics 365? Talk to a Capterra advisor for free and get results within 15 minutes. 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