# Compare NinjaOne vs JIRA Service Management 2026 | Capterra > Unsure of what to choose? Check Capterra to compare NinjaOne and JIRA Service Management based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/184229-227102/NinjaOne-vs-JIRA-Service-Management --- # NinjaOne vs JIRA Service Management Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NinjaOneJIRA Service Management2/4 selected [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.7 (283)](https://www.capterra.com/p/184229/NinjaOne/reviews/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [## NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.7 (283)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [283 reviews](#user-reviews) Positive 274 Neutral 5 Negative 4 [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [764 reviews](#user-reviews) Positive 701 Neutral 48 Negative 15 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,197 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Patch Management 4.4 Server Monitoring 4.6 Security Tools 4.3 Real-Time Monitoring 4.5 Remote Access/Control 4.7 \--%Fit Missing features Feature ratings Patch Management 4.3 Server Monitoring NA Security Tools NA Real-Time Monitoring 4.5 Remote Access/Control NA User satisfaction User satisfaction 4.7 User reviews[283](https://www.capterra.com/p/184229/NinjaOne/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.6 Customer support 4.7 User satisfaction 4.5 User reviews[764](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.3 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for NinjaOne's Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Best for Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## User reviews Pros & cons NO Nelson O. IT Systems Administrator > "The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7109421) SG Stephen G. IT Manager > "I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7040627) JK Joe K. System Administrator > "It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7006437) ER Ethan R. IT Technician > "Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004704) Smita T. Data Scientist > "My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices,..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7088154) EK Eric K. Owner > "I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7013710) PA Peter A. Automation Engineer > "They have feature parity and then some across their RMM and remote software that allows our team to manage a significant amount of endpoints with..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004719) JH James H. IT Infrastructure Manager > "We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004691) TB Tyler B. Tier Two Technician > "Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635) Kevin Y. Managing Director > "However the solution was expensive with no remote support or helpdesk features in the standard license." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6799082) AN Azamat N. IT Support Engineer > "The platform is intuitive, reliable, and streamlines device management, monitoring, and patching in a way that saves significant time." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004727) RW Randal W. Managing Partner > "I did wish we could reset some of the alerts, especially on computers that have been offline for a while." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004714) JK Joe K. System Administrator > "Ease of use, all of the functionality it offers, allows me to manage multiple sites for customer support, the dashboard allows me to identify and..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7006437) WM Will M. Manager > "There are a few item you can automate but it just causes more of a headache when doing so" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6788570) GJS Gert-Jan S. Co-Owner and IT Security Expert > "In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6428937) KC Kevin C. IT Intern > "Some cons of NinjaOne are its limited integration options, feature gaps, and it's a little pricey." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6621839) PW Palash W. Operations Consultant > "The ability to monitor, manage, and patch devices remotely without complicated setups has saved us time and headaches. While the ticketing system..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6729290) JH Joe H. Operations Director > "It can become a little pricey if you have many users or a low number of users but very endpoint heavy." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6513916) DN Dominik N. CEO > "It offers strong automation tools and reliable monitoring, which have helped streamline many day-to-day operations. While there are some..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6782168) AF Allen F. Director of Information Technology Solutions > "I have struggled with the Apple integration a bit." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004828) VR Verified Reviewer Engineer > "It has significantly improved our team's efficiency by automating routine maintenance and remote support." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7076162) TJ Timothy J. IT Manager > "The notifications telling users to reboot their machines after software updates has been called "Annoying" by our end users (it "nags" them every..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4941288) TB Tyler B. Tier Two Technician > "Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635) MT Marek T. CEO > "The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4792935) JH James H. IT Infrastructure Manager > "for an SME looking to consolidate platforms whilst also gaining better insight into our laptop and desktop estate, NinjaOne is an excellent..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004691) EE Ed E. Retail and Repair Operations > "Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6065849) SM Scott M. IT Director > "Patch management is a bonus, They constantly update and fix bugs and issues." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7100478) TB Tomson B. IT Administrator > "You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) RS Robin S. Systemadministrator > "Using the company's own Dojo, you can find many problems or issues that can be solved quickly without contacting a technician." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7005620) Divaldo C. CEO > "It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6163491) LK Lorenzo K. Security Project Engineer > "NinjaOne's dedication to improvements, engagement with their community, and strong automation capabilities all make this platform a no brainer to..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004764) TB Tomson B. IT Administrator > "The bundled Bitdefender AV is quite lacking in management." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) TB Tyler B. Tier Two Technician > "The customization that can be done through NinjaOne is endless!" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635) TB Tomson B. IT Administrator > "The extra integration items are somewhat lacking." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) SG Stephen G. IT Manager > "I eventually purchased multile other products which did each task better and actually saved me money." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7040627) Patrick P. System administrator > "A little tiny issue here and there, but nothing their technical support weren't able to handle." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6060681) SC Shaun C. ICT Manager > "The software makes patch management on computers and phones a breeze because its all automated. " [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004693) VR Verified Reviewer Systems Engineer > "Well their remote access feature is not so robust and has some lag even with good bandwidth of internet." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3772357) ER Ethan R. IT Technician > "Beneficial to the company, useful as a tool for IT to provide remote assistance and manage computers remotely." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004704) Fabio S. Quality, IT, Management Control > "Fantastic: device inventory, remote management, one-click deploy of apps, etc... And for the "support" perspective, the alert system has..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3286299) ER Ethan R. IT Technician > "Simple and easy to manage patch management with a responsive and clear dashboard that features important alerts." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004704) KF Kenneth F. Accounting > "Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4634633) Smita T. Data Scientist > "With quick and friendly customer service it makes daily IT work efficient and reliable." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7088154) BS Bill S. Technologist > "Support can be lacking and deploying policies can be difficult at times" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4649330) KC Kyle C. Senior Software Engineer > "Our last RMM was limited and with NinjaOne we get many great features and they are always updating the product." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7005141) CE Chalden E. Network Technician > "If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3069158) LM Lewis M. IT Specialist > "I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6385525) BF Baptiste F. IT Technician > "This RMM can't be used via Linux, you can install the endpoint but not remotely connect to it." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2928916) AN Azamat N. IT Support Engineer > "Its intuitive interface and ease of use, which makes managing endpoints and tickets very efficient." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004727) AM Ailton M. it > "the search needs some work some times I need to find a pc and I have a hard time finding" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2957633) SG Stephen G. IT Manager > "The sales team were extremely friendlt and assisted with getting me a trial." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7040627) RS Rick S. Senior IT Specialist > "Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2477067) VR Verified Reviewer Help Desk Supervisor > "It was very convenient to be assisting an end users and be able to remote into their device effortlessly from NinjaOne." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7001163) Michael J. Owner > "The network monitor is outdated and very limited in its capabilities." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2755290) VR Verified Reviewer Help Desk Supervisor > "Also, patch management and remote monitoring was a huge plus." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7001163) NA Nick A. Technical Manager > "SENSITIVE CONTENT HIDDEN\], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2408911) SB Steve B. Systems Admin > "The dashboard is clean, reporting is effective, and deployment is straightforward." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004730) Tim V. Director of Technology > "That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2184090) PA Peter A. Automation Engineer > "The UI and dashboard is simple, clean, and effective." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004719) Tim V. Director of Technology > "Also, the NMS deployment is slightly clunkly." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2184090) LT Laura T. Marketing - Designer > "Seamless task management and intuitive interface make it a go-to for staying on track." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6510151) Christopher W. System Admin > "Lack of built in scripting." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2696351) HG Heldor G. Manager > "It has amazing automation features with a very user-friendly interface, making remote monitoring and management easy." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6758812) Tim V. Director of Technology > "No matter what we found, we just couldn't get one that was accurate and easy to keep up to date." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2184090) [View Reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) AP Adam P. Managing consultant > "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) EW Emma W. Marketing Manager > "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) DG Damian G. CTO > "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861) KP Katrina P. IT Analyst > "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) EW Emma W. Marketing Manager > "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) ES Elias S. Marketing Coordinator > "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112) SR Shilpa R. QA > "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090) VR Verified Reviewer Sr People Ops > "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members...." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624) MG Mike G. Member of Technical Staff > "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer Junior Software Engineer > "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273) EW Evelyn W. IT Assistant > "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) FH Freda H. VP Sr. Manager Operations Technology > "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company continued to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) VR Verified Reviewer Talent Development Program Manager > "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515) HN Harshad N. Technical Support Expert > "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) Hameeda T. Technical Analyst > "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498) KP Katrina P. IT Analyst > "It allows for easy project management and helps to identify bugs/issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) EW Emma W. Marketing Manager > "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) AM Antti M. Product Owner > "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) DM David M. Director, Human Resources > "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed, in-progress,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296) EAJ Esami Allan J. Web Developer > "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) JaK Jarosław K. Director of Support Services > "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party applications..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) VR Verified Reviewer Consultant > "Perhaps too many customization options break peoples back." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015) Swathi J. Software Developer > "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) Swathi J. Software Developer > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) FH Freda H. VP Sr. Manager Operations Technology > "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) HH Houcem H. CISO > "The biggest downside is that customization, while powerful, can be overly complex for non-technical users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104) RM Robert M. Cybersecurity Engineer > "Provide great dashboards and reports that gives data needed for decision making about service operations .Its" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) AP Adam P. Managing consultant > "how well it brought structure and visibility to complex service workflows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) VR Verified Reviewer IT Operations > "We like the admin portal and how it ties in with other Jira products such as Trello." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) RR Richard R. IT Manager > "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976) NR NehA R. QA Manager > "Sometimes, Jira shows loading issues when opening attachments" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404) PS Paola S. product designer > "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026) AM Alex M. IT Service Manager > "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994) LN Luciano N. Senior Film Technician > "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408) AP Amitabh P. Technical support engineer > "Little bit complicated platform with excessive options." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) Naveen C. Senior Technical Manager > "Pricing is a bit concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468) Eric T. Director, Digital Transformation > "Being able to tie KBs to the customer interface is extremely helpful." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) RA Ruchir A. Cloud Support Engineer > "Searching for issues becomes challenging sometimes" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6284188) Edward K. App Integrations Specialist > "The product can be configured in many different ways to support your requirements, and it's good value for small teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161) MM Madilyn M. Senior Research Associate > "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to be..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182) Chris B. Support Specialist > "The integration into Slack was very helpful for communication among teammates." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041344) HN Harshad N. Technical Support Expert > "Extremely costly for small organizations to buy and manage." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) MG Mike G. Member of Technical Staff > "You can easily create and assign IT service request." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer HelpDesk N1 > "For example, some users have reported that it can be difficult to set up and configure initially, especially for organizations with..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4782124) JM Jessica M. Customer Service > "The automation features and customizable workflows have streamlined our processes and improved our response times significantly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556) MK Marta K. Head of Delivery > "Another rather annoying thing is the vagueness of the agents' assignments which determines how much we pay for licenses." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4777944) JH Julio H. It analyst > "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) NT Nathan T. Network Infrastructure Manager > "It's very difficult to setup requires alot of time and effort and the software is not userfriendly so if you're implenting for a team..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4873006) GT Gary T. Cloud Architect > "How well it integrates with the broader Atlassian ecosystem (like Confluence and Jira Software)" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6795896) FV Filippo V. CTO > "It is very difficult to set up." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996) KS Katie S. Operations Manager > "I think if they had a quick start guide for collaborative inbox, it would be a great tool for small businesses." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6881662) EW Evelyn W. IT Assistant > "But learning part is rough." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) MJ Michael J. Digital Marketer > "Native integration with Jira Software is a big plus for dev-related issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6819276) Sugam P. Project Manager > "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864) Marko S. Director > "I have managed to segment everything, from IT aspects to our forecasting aspects in no time." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7006258) GM Gilberto M. Technical Product Manager > "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639) AF Adrian F. CTO > "The customizable workflows and powerful search functionality make it a must-have for IT teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6481012) Mike S. IT Especialist > "Despite its many advantages, JIRA Service Management can be complex and difficult for new users to learn." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4793217) JaK Jarosław K. Director of Support Services > "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) DS Dayley S. Web Developer > "There’s always an issue when adding bulleted lists! When starting a paragraph underneath it always seems to indent it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4928971) AH Aaron H. Sales and Inventory Analyst > "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) Mark H. Senior Administrator > "Features in the cloud version are sometimes spotty, and guidance is inconsistent." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4813140) JH Julio H. It analyst > "The customizable workflows and automation features save a lot of time and help keep everything organized." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) FJ Frank J. Network Architect > "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330) AP Amitabh P. Technical support engineer > "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) KB Kirstin B. VP Content Strategy > "I have yet to meet a system that we cannot integrate into our jira instance." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) Chris B. Support Specialist > "Being able to sort by feature and project was very nice." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041344) TT Terry T. IT asset manager > "The out of box feature in this module was not useful for my purposes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284) Chris B. Support Specialist > "Creating and updating tickets were both really easy." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041344) KB Kirstin B. VP Content Strategy > "Setting up the workflow design is a little overwhelming for a novice user." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) PA Peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager > "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) YS Yuval S. IR Analyst > "The colors are boring, they can add more life to it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822) [View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ## User interface 4.73 (283) 4.47 (764) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important AI Copilot 120 Important NinjaOne Top features 30/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/184229/NinjaOne/#features) JIRA Service Management 25/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features) ### Recognition No recognitions have been awarded to NinjaOne No recognitions have been awarded to JIRA Service Management ### Deployment & support NinjaOne Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos JIRA Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details NinjaOne - By NinjaOne - Located in United States - Founded in 2013 JIRA Service Management - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (283)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.62 (1,549)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Contact vendor for pricing Price $795/year 4.5 Features 4.6 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/170018-184229/ManageEngine-Desktop-Central-vs-NinjaOne) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $20/month Price 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