# Compare ServiceWorks vs BuildOps 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BuildOps and ServiceWorks based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/183679-194155/ServiceWorks-vs-BuildOps

---

# BuildOps vs ServiceWorks Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BuildOpsServiceWorks2/4 selected

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

[## BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.5

Customer Service

4.7

Reviews Sentiment

Based on [151 reviews](#user-reviews)

Positive

143

Neutral

3

Negative

5

[## ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Starting Price

$948.00/year

Value-for-Money

3.6

Functionality

3.6

Ease of Use

3.5

Customer Service

3.6

Reviews Sentiment

WD

AF

CG

Based on [115 reviews](#user-reviews)

Positive

67

Neutral

22

Negative

26

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,933 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

Not enough reviews

Feature ratings

Mobile Access

4.3

Scheduling

4.6

Billing & Invoicing

4.3

Quotes/Estimates

4.5

CRM

4.0

65%Fit

Not enough reviews

Feature ratings

Mobile Access

3.3

Scheduling

4.0

Billing & Invoicing

3.5

Quotes/Estimates

3.7

CRM

\--

User satisfaction

User satisfaction

4.5

User reviews[151](https://www.capterra.com/p/194155/BuildOps/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.4

Customer support

4.7

User satisfaction

3.6

User reviews[115](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Ease of use

3.5

Functionality

3.6

Value for money

3.6

Customer support

3.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$948Flat Rate, Per Year

-   Free version
-   Free trial

Best for

Best for

Designed for commercial contractors—including HVAC, mechanical, electrical, plumbing, refrigeration, fire and safety—BuildOps helps streamline business operations and team management.

Best for

1\. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 5. Electrical and Plumbing 7. Landscaping and much more

## User reviews

Pros & cons

SS

Sasha S.

Co-Founder, Chief Executive Officer and President

> "It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7119361)

RF

Ralph F.

Accounts Manager

> "I don't like that I'm unable to make changes to the Asset Checklist after they have been attached to an Agreement. If we clone them and..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6549951)

MI

Matthew I.

General Manager

> "Build Ops has revolutionized our project management workflows, offering a centralized platform that seamlessly coordinates tasks,..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274349)

TS

Thomas S.

President

> "The program CANNOT sync successfully with QuickBooks Desktop as promised."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6823737)

GW

Grant W.

President and CEO

> "BuildOps is extremely configurable - features can be turned on and off at the company level or the user level to obtain the optimal..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6378239)

DG

Dan G.

Data Admin

> "Accounting integration does not work well with Sage300 so update is a must."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274165)

MI

Matthew I.

General Manager

> "In conclusion, the successful implementation of Build Ops Project Management and Service Software has been a transformative journey for..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274349)

CI

Christian I.

Operations Analyst

> "Some of the workflows are more cumbersome."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6777346)

DT

Darrin T.

Operations Manager

> "I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6445365)

TS

Thomas S.

President

> "Support is quick to send out an email that they are looking into the issue but slow to solve the issue."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6823737)

AM

Aisha M.

Operations Manager

> "The dispatch board revolutionized our scheduling system eliminating miscommunication and streamlined the quote to job process."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6506376)

DT

Darrin T.

Operations Manager

> "It does get frustrating when I am on the phone with a customer or tech and have to wait for pages to load."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6445365)

ZB

Zachariah B.

Data Entry

> "Everything is streamlined to enter data most efficiently, such as being able to enter line items quickly without going through multiple..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6507939)

KZ

Kaitlin Z.

Office Coordinator

> "Most other issues are fairly minor, like sorting a list of Assets (i.e. RTUs on a property) will not sort them numerically or there..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620)

Keith O.

Owner

> "Great value for the money easy install, format is user friendly, invoicing is pretty simple, decent features."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7079019)

AP

Amanda P.

Senior Project Manager

> "Syncing errors can be troublesome."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274778)

LD

Les D.

Book Keeping

> "Sync's well with QB's desktop."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7115488)

TC

Tom C.

Owner

> "Maybe there are companies that are fine with very expensive non customizable software. But when your quote template look like it came..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4791895)

DC

Dallas C.

Dispatcher

> "Overall, it has allowed us to better manage our technicians and workflows, resulting in enhanced productivity."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6526833)

DM

Dorothy M.

CFO

> "The pricebook currently does not have a search feature and reporting feature which would be beneficial when updating pricing."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6054488)

DC

Dallas C.

Dispatcher

> "BuildOps has been an asset to our business, helping streamline field service operations and improve overall efficiency."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6526833)

AM

Aaron M.

Project Manager

> "The customer service and technical support are nonexistent."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901)

VR

Verified Reviewer

Sales And Marketing Associate

> "It also provides mobile functionality and has a user-friendly interface with an intuitive dashboard, making it easy for contractors to..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4733716)

MB

Michele B.

Office Manager

> "I struggle with billable materials/items being connected to an sales/expense account instead of the WO department driving it to the..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6196020)

JB

Joshua B.

Life Safety Division Manager

> "Just a few of the features we love are the submittal packaging and dashboard in the project management side, the ease of invoicing..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4940436)

EM

Emily M.

Accounting specialist

> "It seems to struggle daily with glitches."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6292099)

BB

Brittany B.

Feild Services Manager

> "Buildops is very functional if used correctly, I really like that I can just type in what I'm searching for and I can find it."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6324697)

FA

Frederick A.

Company Onwner

> "It seems that the software needs a few more years of development to be branded as a premium software, there are many bugs and the..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6065679)

MM

Marci M.

General Manager

> "Technician communication with dispatch is easy with job flags and our integration with QBO has been seamless."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6467919)

TP

Tori P.

Dispatch Manager

> "Of course, it is frustrating when the server is down or when a common command suddenly goes buggy, but that would happen with any..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6227599)

SH

Shannel H.

Dispatcher

> "The help support is amazing, If you need anything someone is there promptly and efficiently."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6777074)

ZB

Zachariah B.

Data Entry

> "Just the loading will take longer than expected sometimes."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6507939)

KL

Kati L.

Construction Admin

> "They have a dedicated customer service team that offers continuous support and extensive training resources."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6374363)

Ashton G.

Client services

> "Getting to pipeline is a little difficult, but I might just not see it."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6367444)

DM

Dorothy M.

CFO

> "They have exceeded our expectation with streamline design, integration with our previous software and Quickbooks and most of all the..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6054488)

KZ

Kaitlin Z.

Office Coordinator

> "Some areas of functionality where users with full permissions cannot edit basic things can be frustrating."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620)

MH

Madi H.

Admin

> "BuildOps helps coordinate our maintenance schedule, provide quick quotes, and keep jobs organized from start to finish. "

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4799446)

AM

Aaron M.

Project Manager

> "Save yourself the frustration—don’t waste your time or money."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901)

RF

Ralph F.

Accounts Manager

> "I also really like how I can attach equipment manuals to the Service Agreements."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6549951)

EC

Emily C.

Operations Manager

> "I could never go back to the pen and paper of doing things."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6443586)

KH

Kevin H.

Financial Anlayst

> "The dispatch board is intuitive, clear, and easy to update. With the large amount of customization available, my favorite feature is..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5019112)

VR

Verified Reviewer

Business Process

> "Reporting does not show all the data we expect such as the total cost of the contract."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6050190)

AM

Aisha M.

Operations Manager

> "BuildOps Academy is an amazing ongoing knowledge center and the quick 24/7 customer service is comforting."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6506376)

NB

Naomi B.

Accounts Payable

> "I don't like the glitches, sometimes it will change what you enter or default to previous data."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4723691)

CI

Christian I.

Operations Analyst

> "Many individuals have claimed that their job has gotten easier since we've made the switch."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6777346)

LM

Loura M.

Administrator

> "The software can be buggy, and the constant changes mean that when you take the time to learn something, it is likely to be changed."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6049365)

Samantha J.

Vice President of Operations

> "They are constantly making updates and improvements to their product based on the requests of their users which is what you want to see..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6221506)

JH

Jana H.

Credit and Collections Specialist

> "I feel that understanding what we do on the end user (accounting / billing )side was not explored fully prior to go live."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061108)

SP

Sage P.

Project Engineer

> "It allows our jobs to have one place to live start to finish, which is really helpful to not loose track of information."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4919289)

TC

Tom C.

Owner

> "Reporting is fancy pie charts and bar graphs with useless information."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4791895)

Samantha J.

Vice President of Operations

> "Every member of the BuildOps team was knowledgable about their product and ready and willing to answer any questions and take as many..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6221506)

RW

Robin W.

dispatcher

> "I don't like that I can't tag different items in my work orders."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061273)

AG

Amy G.

Project Manager

> "BuildOps from the beginning was extremely helpful in helping us evaluate and think about how we would handle those processes. Once we..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4788157)

MP

Matthew P.

Service Manager

> "The forms are very limited in functionality with no integrated logic."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4995649)

DM

Dorothy M.

CFO

> "The job/service module is well structured with the ability to have everything at your fingertips without having close out or go into a..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6054488)

JB

James B.

Service Coordinator

> "The updates sometimes are not the best and can slow up the software"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6092749)

KL

Kati L.

Construction Admin

> "BuildOps has simplified our entire workflow."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6374363)

CB

Cameron B.

Payroll Accounts Receivable Specialist

> "We struggled getting our voices heard and struggled getting the customization done."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6208185)

CW

Connor W.

Owner

> "All around efficiency for the entire team. Once you have taken the time to learn the product it works great."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6594770)

AM

Aaron M.

Project Manager

> "Now, they are completely unresponsive."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901)

SP

Sam P.

Business Manager

> "We very happy with our BuildOps experience, from implementation through our first year they have been very hands-on and trying to help..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4802539)

LH

Liz H.

CFO/Integrator

> "It was residential based and workflows seemed more difficult than current work flows. "

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4839774)

KZ

Kaitlin Z.

Office Coordinator

> "Overall a great system that has improved our company's recordkeeping accuracy and helped our business take on additional customers with..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620)

JL

Joseph L.

Project Manager/Estimator

> "The service agreement module is a little cumbersome and takes some getting used to."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5011617)

CW

Connor W.

Owner

> "The support system from the account managers is great as well, they are very responsive and quick to help."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6594770)

DE

Dana E.

Account Manager

> "some of the customizable aspects are still lacking"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6187753)

CM

Cody M.

Owner

> "The ease in which I am able to access quotes, job, pictures, and invoicing."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4788118)

LP

Logan P.

Office Manager

> "The time tracking feature is one that we have not used at all."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4921439)

DK

Diana K.

Office Manager

> "was very good at explaining the process and each function with us."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6250860)

MH

Matt H.

SME

> "Initial startup issues and lack of hierarchy system"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061061)

NK

Neil K.

Chief Financial Officer

> "To us, the best part of BuildOps is the fluidity of information across the entire platform."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6094819)

DL

David L.

Service Manager

> "There are issues with the preventative maintenance side of it."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6208258)

MH

Madi H.

Admin

> "BuildOps really helps our team stay organized and able to work on their corresponding parts efficiently. "

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4799446)

TC

Tom C.

Owner

> "Customer facility/site cannot be renamed without losing their history."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4791895)

DW

Douglas W.

Owner

> "Material and time tracking across smaller and larger jobs works well."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4803228)

TC

Tom C.

Owner

> "Overall I was very disappointed after spending 4 months searching for the "right" software then another 4 weeks trying to implement..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4791895)

MH

Makaiya H.

Service and Construction Admin

> "We have everything we need, all in one spot!"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6682938)

AS

Andrew S.

CEO

> "A little slow at times."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4746584)

CH

Curtis H.

Owner

> "Overall experience has been good and the software has defiantly helped our business be more proficient."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6498143)

RW

Robin W.

dispatcher

> "It gets really slow mid afternoon."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061273)

[View Reviews](https://www.capterra.com/p/194155/BuildOps/reviews/)

WD

Warren D.

Senior Appliance Expert

> "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

WD

Warren D.

Senior Appliance Expert

> "Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

AF

Aubree F.

accounts receivable

> "We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787)

SS

Steven S.

owner

> "I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225)

CG

Carole G.

Accounting Auditing Manager

> "Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7105594)

WD

Warren D.

Senior Appliance Expert

> "Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

DP

Deepak P.

Owner

> "The mobile app makes it easy for our techs to update jobs in real-time."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

MG

Matt G.

General Manager

> "Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately,..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

MG

Matt G.

General Manager

> "I like the integration with payment processing and the mobile app."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

MY

MEL Y.

Service Managert

> "Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290554)

KS

Kerry S.

Manager

> "I like the ability to create jobs and monitor the service history on the job."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512)

DS

Donna S.

CEO

> "The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers...."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893)

MI

Marion I.

Owner

> "ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290490)

SS

Steven S.

owner

> "its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225)

KO

Kelly O.

Office Manager

> "They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304)

MG

Matt G.

General Manager

> "As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

JP

Jake P.

Sales

> "sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904)

WD

Warren D.

Senior Appliance Expert

> "The ordering process remains disorganized, and after the initial onboarding period, support has been minimal."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

SB

Stacey B.

CEO

> "Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507)

RJ

Robert J.

Diagnostic technician

> "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6313283)

MY

MATT Y.

CLERK

> "DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299914)

MB

Max B.

Owner

> "It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6883496)

DS

David S.

President

> "It meets all of our needs as a service based Company."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150)

SS

Steven S.

owner

> "I like service works but with every update my account gets worse."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225)

SG

Sam G.

Owner

> "Keeping accurate service records and detailed job notes is a breeze!"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6308219)

NA

Nicole A.

Secretary

> "For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290457)

WD

Warren D.

Senior Appliance Expert

> "What I appreciated most was the concept behind the software."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

BD

Brandon D.

lead tech

> "the moble app has issues with entering and deleteing items entered and has to be refreshed often"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706)

AF

Aubree F.

accounts receivable

> "We really like being able to invoice and schedule from the same program"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787)

MG

Matt G.

General Manager

> "It is even more frustrating when I have to spend time proving the issues to tech support or the developers."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

MF

Michael F.

Owner

> "The templated notifications are very good."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205)

DP

Deepak P.

Owner

> "A lot of times they go through system glitches."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

KO

Kelly O.

Office Manager

> "The cost compared to other providers is hands down the best value out there. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304)

PM

Patrick M.

Technical sales support

> "It removes jobs from search when there is a glitch."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290481)

DP

Deepak P.

Owner

> "Absolutely love how organized our team is now—ServiceWorks keeps us on track!"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

SB

Susan B.

Office Manager

> "A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand;..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319)

MH

Moustafa H.

IT Field Tech

> "Dispatch and technicians were great in terms job postings and enrouting"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290533)

MF

Michael F.

Owner

> "The emails and back end set up were the most challenging."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205)

DS

David S.

President

> "We made the switch to Service Works several years ago and it’s been a mostly positive experience."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150)

DF

Dana F.

Owner

> "Messaging constantly crashing. And now payroll is SO messed up"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___6819293)

DP

Deepak P.

Owner

> "They have an awesome support team ready to help in every way."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

DS

Donna S.

CEO

> "There were multiple errors resulting in missing invoices. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893)

JP

Jake P.

Sales

> "Really went above and beyond for us to earn our business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904)

LG

Luke G.

managing member

> "This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790)

SB

Susan B.

Office Manager

> "It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319)

DO

David O.

Owner

> "Mad clients because their system stop sending out emails and text for a while."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358)

RC

Rick C.

manager

> "Updating tickets are easy"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178)

SL

SONJA L.

PROJECT OFFICE MANAGER

> "The price of the service has increased and is not really justifiable for the services that are received. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527)

BD

Brandon D.

lead tech

> "easy to keep my calls in order and keep me on right track for day to day task"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706)

MG

Matt G.

General Manager

> "In some instances, the problems never seem to get fixed."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

JM

John M.

Associate Manager

> "Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290580)

VC

Valerie C.

Appliance repair tech

> "They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290593)

DP

Deepak P.

Owner

> "Customer support is responsive and helpful."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

SB

Susan B.

Office Manager

> "The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319)

SB

Stacey B.

CEO

> "I love being able to customize our own invoices to show what we need it to for our business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507)

DO

David O.

Owner

> "Missing customer info, missing scheduleing stuff."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358)

KS

Kerry S.

Manager

> "I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512)

LG

Luke G.

managing member

> "I did not even make it through the onboarding process, and they still refused to refund the payment."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790)

JR

Jim R.

Admin

> "Tech support is decent although communication could be better."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624)

MT

Mark T.

President

> "The poor accounting features."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6305917)

JH

Jennifer H.

Office Manager

> "it keeps peoples history of service together well"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6310392)

HB

HEATHER B.

MANAGER

> "Lately we have had huge problems with inventory."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304678)

RC

Rick C.

manager

> "Easy to use schedule system and dashboard."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178)

NO

NICOLE O.

OFFICE MANAGER

> "THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE!"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301275)

RM

Richard M.

President

> "The team at ServiceWorks are easy to deal with and very responsive."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779205)

SL

SONJA L.

PROJECT OFFICE MANAGER

> "There is a lack of consistency."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527)

SL

SONJA L.

PROJECT OFFICE MANAGER

> "The program is very easy to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527)

DS

Dave S.

Secretary

> "App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___4852227)

JR

Jim R.

Admin

> "Fairly easy to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624)

DO

David O.

Owner

> "Customer service was the worst of the worst."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358)

JR

Jim R.

Admin

> "Easy to train new employees to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624)

PW

Price W.

Owner - Operator

> "They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4138082)

ND

Nicola D.

Service technician

> "Easy to use straight forward and functions as it should"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299196)

AN

Audrey N.

Owner

> "The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4673628)

KL

Kevin L.

Owner

> "It’s been great to grow with Service Works as they are learning the bin cleaning industry."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4936703)

TB

Trish B.

owner

> "This makes it impossible to use the accounting functions in ServiceWorks. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249)

CQ

Cesar Q.

Bin cleaner

> "I like that everything can be managed in one spot."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___5015370)

BS

Blake S.

owner

> "I also cannot see all my customers on a map; which is key to understanding my business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4104292)

TB

Trish B.

owner

> "Enjoy having a cloud based system which give us more flexibility in how we run our business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249)

SC

Steve C.

owner/operator

> "it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4126479)

[View Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

## User interface

4.52 (151)

3.56 (115)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

BuildOps

24/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/194155/BuildOps/#features)

ServiceWorks

Top features

39/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/183679/ServiceWorks/#features)

### Recognition

No recognitions have been awarded to BuildOps

No recognitions have been awarded to ServiceWorks

### Deployment & support

BuildOps

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceWorks

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BuildOps

-   By BuildOps
-   Located in United States
-   Founded in 2018

ServiceWorks

-   By Service Works
-   Located in United States
-   Founded in 2015

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