# Compare Shopmonkey vs ARI 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ARI and Shopmonkey based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/169022-201737/Shopmonkey-vs-ARI --- # ARI vs Shopmonkey Features and Cost Comparison Last updated March 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ARIShopmonkey2/4 selected [ARI](https://www.capterra.com/p/201737/ARI/)[4.6 (600)](https://www.capterra.com/p/201737/ARI/reviews/) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.6 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) [## ARI](https://www.capterra.com/p/201737/ARI/)[4.6 (600)](https://www.capterra.com/p/201737/ARI/reviews/) Starting Price $39.99/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment Based on [600 reviews](#user-reviews) Positive 565 Neutral 27 Negative 8 [## Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.6 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) Starting Price $199.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [263 reviews](#user-reviews) Positive 238 Neutral 11 Negative 14 ## Summary * * * Features in Auto Repair Software Best performer 42 / 45 Only ARI - Chat/Messaging - Document Management - Electronic Signature 36 / 45 Only Shopmonkey - API User satisfaction User satisfaction 4.6 User reviews[600](https://www.capterra.com/p/201737/ARI/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.7 Customer support 4.6 User satisfaction 4.6 User reviews[263](https://www.capterra.com/p/169022/Shopmonkey/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $39.99Flat Rate, Per Month - Free version - Free trial Price starts from $199Flat Rate, Per Month - Free version - Free trial Best for Best for The tool simplifies business management for car repair shops, mobile mechanics, auto body shops, auto glass shops, truck repair, marine repair, motorcycle repair, and bicycle repair shops. Best for Designed for auto repair shops, tire shops, quick lube shops, truck repair shops, wrap and detail shops, marine repair shops, and motorcycle repair shops, the tool helps manage business operations. ## User reviews Pros & cons EC Ethan C. Owner and Operator > "The professional look of the invoices has also help to grow my business from a guy who can fix stuff to That Technician who can fix anything." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7116955) CS Charles S. Owner > "there is one main approvement i think they should make and that is a lot of industries uses square and they do offer it for online purchases..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7013002) RG Renee G. Crew > "Its great value for money, ability to increase productivity, customer service improved, makes it an excellent investment for any auto repair..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) CM Christopher M. Owner Operator > "I am not able to link Identifix with the program nor my scan tool for dtc data straight to the repair order." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772962) CL Chase L. Operations > "Starting out, we went thru 3 different software shop management systems , this one bye far is much easier and more advanced, the dvi is..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7011727) JH Joey H. Technician > "Too much cluttler on the scheduling page and the sensitivity and the tolerance for pushing buttons on the screen" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7096981) RR Ramon R. Owner, Mechanic > "This software also helps in organizing customer information, service histories, and parts inventory, making it easier to track and manage..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342740) JW Julia W. Office Manager > "My only complaint is that I have to add a year to be able to save a vehicle/hull's information to a customer; sometimes with certain boats &..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342564) JW Julia W. Office Manager > "I really enjoy how the Job Cards are set up so I can select a customer & then select whichever vehicle is in for work at the time then add..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342564) JO Joell O. Owner > "I am unsure why it populates multiple accounts for each employee and I can not get down the accounting feature but we do not require them..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772085) RR Ramon R. Owner, Mechanic > "Automotive repair invoicing software offers several advantages that enhance efficiency and accuracy in managing a repair shop's financial..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342740) DM Dario M. repair > "I hate that when I save anything on the work order it takes me to group view when I'm in Table mode, I hate that, wish they worked with..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6774246) RG Rodney G. Owner > "The mobile feature of being able to invoice customers when the job is complete and the lay out of the invoice template is easy to follow." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772014) RG Renee G. Crew > "On the downside, a few of the more advanced features may take some getting used to, particularly for smaller shops migrating from paper..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) JW James W. Owner > "The fact that there is an app and there is seamless integration across all devices as well as web based computer access, make it perfect to..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6345636) Jeffrey R. Owner > "I used it primarily as a mobile mechanic and the phone interface leaves a lot to be desired." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6854740) RG Renee G. Crew > "Integration with further tools and platforms provides even added value by letting shops create a work flow that meets their specific needs." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) VR Verified Reviewer Ceo > "When it was buggy and kept on glitching but since the upgrade there isn't a single word I can speak bad on it" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6859454) TW Tyler W. Owner > "The system does take some getting used too but then again what system doesn't, the part I like the most is the ease of seeing what's been..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6346997) JK Johnn K. Owner > "From time to time when creating job cards or inputting customer information, the system will not save the information the first go around." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6642558) AA Alexina A. Owner > "The streamlined workflow from beginning to end of a job makes it incredibly easy to increase productivity and close in any holes in labour..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772232) ER Eli R. Manager > "Also, cant sort invoices by taxable and tax exempt." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7010839) TS Timothy S. Owner > "This app is efficient, hassle free, and provides up to date info on pricing and labor hours." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6854743) ZC Zan C. owner > "However the scheduler is confusing because you cant assign tasks to different technicians or change the color for appointments so it is very..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342851) KP Katia P. owner > "Happy with the overall pricing is very affordable for new shops that can paid expensive as alldata and mitchel one" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7040107) JO Joell O. Owner > "WONDERFUL, finding an invoicing and client management system that is cost effective is very hard." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772085) JW Julia W. Office Manager > "I love that I can add all the information I need for each customer's vehicles (& hulls) and go back to that information later!" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342564) CW Chris W. Owner > "Not fully customizable and the invoices (for me or my clients) are not detailed enough." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6346385) KATRINA B. Manager > "It was good for the most part until it came to having to pay to use some of the features i think it should be free to use." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7021672) NM Nicholas M. Owner and operator > "I don’t like that the customers have to make a profile now to be able to pay through Ari" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772630) RG Renee G. Crew > "What I enjoyed the most is how ARI automates complex tasks, which makes the process clearer and easier." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) JS Jesse S. Owner > "My labor guides bug out after each payment and not all cars I work on are in system" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636807) JD James D. Owner > "I like that they offered a hands-on demo of the administrative side for prospective customers to explore. " [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6857641) NS Nick S. Owner > "I would like to see a more streamlined website. When trying to navigate the website, it throws the screen all over the place." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6648579) MS Mohanan S. Director > "Having web and mobile access gets us to input data easy." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6856464) FC Frank C. owner > "can be a bit glitchy at times and not the easiest to move around in" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772046) JRD Jason Robert D. Owner > "Parts tech built in, ease of use the functionality of being able to Ed parcheck and square and your abilities to have Carfax built in for..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6344252) JS Jamie S. Owner > "The job cards are a bit difficult to understand and work, causing us to use invoices and estimates only. If we SMS a customer on the system..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4937908) MV Maggie V. Owner > "ARI allows us to organize customer information and access it seamlessly." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6354869) CM Charles M. Owner > "The email invoice option is dated and doesn’t work properly." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6639213) DW Danny W. Owner > "I've been using this product for months now and I like the way that it keeps everything organized for you it automatically makes tables with..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6159960) JV Johnathon V. Mechanic > "Subscription cost was to much and im cant take old employees off the clock" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6773047) FM Frederick M. Managing Director > "The ARI team constantly upgrades and patches the software as well as introduceing new features." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772286) TE Tarik E. Operations Manager > "Invoice templates are not as customisable as they should be" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6328528) WZ Wally Z. Ceo > "i like ari for its simplicity, affordable pricing, and good customer service." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7092304) FS Felipe S. owner > "not being able to drag and rearrange job cards" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342834) JV Julian V. Owner > "I like it a lot i wish the pay structure supported small businesses with lower pricing for only 2 or 3 clients." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6653264) ER Eduardo R. Mechanic > "I never got the Obd reader to work on my Apple iPad or android tablet." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6343019) CG Chancey G. Office Manager > "It covers every aspect of business and integrates it all in one simple to use app." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6856493) PB Pierre B. Mechanic > "when transfering the amount of invoice in quickbook, the amount does not transfer correctly since it does not seem to recognize the tax..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6135195) DL Dakota L. Owner CEO > "A+ 5-Star, great software design, and being able to implement with so many different outside 3rd Party software's helps a ton." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342593) ZC Zan C. owner > "The invoice tempkates became very difficult to edit when they used to be easy." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342851) Javar F. owner > "I like ari because it helps me keep up with my customers and they get a copy of the repairs I do." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6344112) GH George H. Auto technician > "Takes some learning to use the software, also having trouble listing myself as a technician on invoice" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6644159) DLR Devin Lee R. Electrical > "What honestly helps me the most is the ability to send my clients a estimated cost and also allows me to bill them so I can get paid." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4948972) Jacob L. Owner > "I haven't used it enough to be able to acknowledge any of the cons I can say that I have tried to do this review now three times and it's..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4857120) WN Wrex N. Owner > "Not only is it inexpensive, but it’s beginner, friendly, well still offering a lot of functionality." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772104) SB Scott B. Owner > "Sometimes tough to know where to type on the mobile app." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6333996) FC Frank C. owner > "it has helped organize and streamline the services we offer. " [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772046) BB Brandon B. Owner > "Not very good instructions on how to use." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6777746) CM Christopher M. Owner Operator > "My customer representative is always available even when I did not even know I needed him which is awesome." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772962) BJ Barbar J. Owner > "Inventory/selection didn't list everything i needed." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636705) LL Lance L. Director > "I am happy with the overall package. Once the complaints i have lodged are attended to, the software program can become a 10/10 rating from..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342585) TZ Taylor Z. Owner > "Can only discount whole invoice" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342515) JO Joell O. Owner > "It has everything we need as a smaller shop with a GREAT price tag!" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772085) DR Dean R. tech > "interface was slow to respond every time i used it" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6640144) VR Vinnie R. Owner > "I could not do auto repair without it and customers are impressed with how professional it makes everything look." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6343031) PGV Pala Ganesh V. DIRECTOR > "There are some features that we are unable to use here in Malaysia namely the VIN lookup and diagnostics." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4938845) DL David L. Owner > "I have been in the Buisness from tech to shop manager service writer and parts now a Buisness owner and this is a very well thought out..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6778746) JA James A. Owner > "The cost of ARI is very expensive for small shops" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6344447) JA Jesus A. Ceo > "I have been using Ari now from the moment it was added to the App Store I’m grandfather in and the cost is extremely important in a small..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342868) JE Jesse E. Owner > "A little difficult to learn way around the app" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6531304) NR Noah R. Owner Technician > "It was a bit slow for me to get started but once I put some time into getting the program set up and fine tuned I have been reaping the..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636611) CS Carlos S. Shop Manager > "Logins are weird but nothing that would change my mind" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6324543) MF Ming F. Auto tech > "Easy to use, monthly fee is decent, CARFAX is auto search and upload, photo feature is great too" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636522) MH Michael H. Owner > "It’s difficult to use for me. " [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7012123) DF David F. Owner > "Very easy step by step process and kept my customers informed on exactly what was going on." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7011114) BR Brian R. Automotive technician > "The software will randomly duplicate items on the estimate/invoice so you have to be careful and double check the work so you don't look..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4371748) GN Garikai N. Vehicle technian > "It is the best in it's businesses performance and extra mile experience" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772249) BB Brandon B. Owner > "Cost is to high." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6777746) [View Reviews](https://www.capterra.com/p/201737/ARI/reviews/) CS Cherif S. HR Manager > "It has seamless features that helps us fix issues with efficiency." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7114117) AH Amanda H. Accountant > "Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6883736) AS Adewale S. HIO > "Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7086829) RA Rania A. Bookkeeper > "Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again,..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728) JH John H. President > "The software helped us elevate efficiency in our shops and increased revenue by 85%." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6790695) KH Kevin H. Owner > "Reports aren't accurate, sales reports aren't accurate." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) DB Desi B. Project manager > "What I found most likable about shop monkey was how much it simplified the shop’s workflow for management" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6853823) JA Joe A. Owner and operator > "Price, issues with customer view when customer sees invoice or estimate." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6579403) RA Rania A. Bookkeeper > "The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728) KH Kevin H. Owner > "Save your money, this product was written by a toddler with an etch a sketch." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) BM Brian M. CEO > "The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4854902) BG Bruce G. President > "they are getting a 1 star rating because I don't have the option to give them a zero." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___6882415) RY Rolanda Y. Office Manager > "The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having a..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) BM Brian M. CEO > "issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support,..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4854902) MS Martin S. Owner > "The platform has helped me achieve optimum profitability by working within my budget parameters and providing valuable..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4788209) RY Rolanda Y. Office Manager > "We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) RA Rania A. Bookkeeper > "Shopmonkey does a great job of making the workflow easier to manage." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728) SV Sajeev V. Manager > "Unprofessional, Poor Service & Hidden Cancellation Policy" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6837535) AS Adewale S. HIO > "Also, it gives much value for money." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7086829) KH Kevin H. Owner > "Constant bugs, constant problems." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) HG Heldor G. Assessor > "Shopmonkey is a solid tool for auto shops, it’s well worth the effort for learning." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6758888) RM Ricardo M. SERVICE MANAGER > "I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156) LA Lagi A. Service Writer/Manager > "Overall experience is that it has made it easy to manage our workload, deliver estimates more efficiently, build a good..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836898) KH Kevin H. Owner > "Inventory isn't accurate." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) LA Lagi A. Service Writer/Manager > "Everything about this software has made work life so much easier and also has helped us to bring in more business and build..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836898) KH Kevin H. Owner > "Customer support is non existent." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) JA Joe A. Owner and operator > "Interactive and saving feature was useful." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6579403) JG Jeremy G. Lead Mechanic > "There is way too much to do and it takes the bookkeeping aspect of the mind a bit." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643) CS Cherif S. HR Manager > "The dashboard is intuitive and very easy to use." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7114117) RM Ricardo M. SERVICE MANAGER > "Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156) NS Nicole S. Research Analyst > "Shopmonkey has amazing customer support." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6865092) RM Ricardo M. SERVICE MANAGER > "UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156) RS Rupal S. Co ordinator > "From scheduling and estimating to invoicing and inventory management, Shopmonkey has got covered everything" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6113049) LE Lisa E. Owner > "Sometimes we make mistakes by deleting or changing price in work order and there is no way to undo a change that was made" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4921540) MM Micah M. Owner/Manager > "Has helped us keep track of things a lot better and take our customer information side of things to the next level." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4863566) JA Jason A. operations asst. manager > "i found their terminology to be odd and un-intuitive." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6328433) JS Joao S. Customer success executive > "Easy to setup and implement with our ERP and accounting software." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6398219) TR Todd R. CEO > "We've cancelled and moved on to Zoho due to lack of support and cost structure for multiple entities." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4748740) MR Michelle R. CFO > "The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445) AG Ana G. VP > "Not enough preloaded data or procedure for transmission." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848460) RY Rolanda Y. Office Manager > "It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) LF Luis F. President > "The platform is good but does have glitches that nobody seems to care to address or respond." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995) VR Verified Reviewer Help > "There might be a mobile app available, enabling users to access essential features on-the-go." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4929638) MR Michelle R. CFO > "Everything had to be processed manually which was messy and exhausting." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445) JG Jeremy G. Lead Mechanic > "It is user friendly for those of us not super online." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643) NH Nicole H. Owner > "That is a loss in revenue yet they charge more than others in the industry like Mitchell." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___6174804) KN Kaylee N. Secretary > "I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6208197) MM Micah M. Owner/Manager > "The onboarding of the program to our business was tedious and somewhat difficult." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4863566) AG Ana G. VP > "Hopefully in the future they will be able to update there program to update the transmission side of the programming." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848460) TR Todd R. CEO > "Chat support is non-existent." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4748740) Rocco R. Material handler > "The extra features especially in diagnostic repairs and labor times also very good to have the manuals for each vehicle..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4419127) LF Luis F. President > "Been a customer for almost 4 years and have noticed the decline in the technical support." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995) JG Josh G. Owner > "Great communication ability between our shop and customers" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848807) NH Nate H. Owner/ Service Writer > "The system is very bad at doing its own math." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848286) JG Jeremy G. Lead Mechanic > "Shop Monkey is so simple to use compared to competitors." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643) KP Ken P. Owner > "All, found the system too complicated to manipulate. " [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4864107) GH Gloria H. Co-owner > "Parts ordering, Quick Books(even though we no longer use QuickBooks), cloud option are all pros and I’m overall satisfied..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4449649) JB Joshua B. Manager > "This is a software created by people who do not work in the automotive industry and do not know how a shop works." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___3817454) BB Bryson B. President & Operations Manager > "Overall it is completely fantastic and we trust updates are coming and that part of what we love, that it is constantly..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4837782) LF Luis F. President > "Technical support has become terrible." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995) Minkyo J. Graduate Student > "My uncle runs an auto shop and I suggested he try this to manage things that he used to manage manually and he LOVES it." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3475175) MP Maxim P. Owner > "It doesn't have any support for chargebacks or disputes" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___4406047) RY Rolanda Y. Office Manager > "We love the ease of communication with customers through Shopmonkey!" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) Kevin W. Supply Chain Manager > "Less user-friendly than other options available in recent years." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3822949) DM David M. Owner > "The final invoice looks professional." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4837104) RF Rebecca F. Controller > "There seems to be a bit of functionality that is missing (i.e processing a return) - however when I reach out to support..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2311423) AS Adrian S. Owner / CEO > "Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2913754) DL Dimitri L. Owner > "Basically not allowing us to print an invoice if we didn't input the mileage out." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2560364) NM Nahim M. Shop Manager > "The customization of the system allows us to set it up to work for our own workflow, both for our fulfillment and service..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2805481) AP Alyssa P. service writer > "theres also constantly a rounding issue that when we pull over the quick books its off by a penny... so our invoices are..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2541250) SK Sam K. General Manager > "Makes running and operating the business easy." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836953) TS Tessa S. Owner/Service Writter > "Penny rounding on most invoices is incorrect due to a rounding logic error." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2450121) TD THomas D. Sales, Integration > "It gives our business the ability to maximize efficiency, save time, and allows us to devote more attention to our customer..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3418090) MM Mark M. Owner > "The only thing I don't like about the feature is not having implemented it earlier and in hopes that it will integrate more..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2189704) DT Daniel T. Owner > "I recently needed a specific wiring diagram that wasn't immediately available and \[SENSITIVE CONTENT\] from customer..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3353382) SK Syed K. Owner > "Their electronic customer communication is hit or miss and often tiem not reaching customers." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2768588) DD DANIEL D. OWNER/ OPERATOR > "Creating and saving CANNED services saves valuable time, and simplifies creating work orders and estimates/invoices." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2966051) SK Syed K. Owner > "Their reporting is very confusing and I was not easily able to track my shop's profitability ." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2768588) DD DANIEL D. OWNER/ OPERATOR > "Being able to create CANNED services, and the different ways to keep customers informed via text/email are cruxes for me." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2966051) SB Scott B. Business Development > "The software is expensive to begin with, so adding Canadian exchange on top is painful." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2537845) [View Reviews](https://www.capterra.com/p/169022/Shopmonkey/reviews/) ## User interface 4.63 (600) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) 4.61 (263) ### Features ARI Top features 42/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/201737/ARI/#features) Shopmonkey 36/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/169022/Shopmonkey/#features) ### Recognition No recognitions have been awarded to ARI No recognitions have been awarded to Shopmonkey ### Deployment & support ARI Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Shopmonkey Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ARI - By uMob - Located in United States - Founded in 2019 Shopmonkey - By Shopmonkey - Located in United States - Founded in 2016 ## 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