--- title: "Compare OneSignal vs Twilio 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Twilio and OneSignal based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/163452-180158/OneSignal-vs-Twilio-Communications-Platform" page_type: "comparison" language: "en" publication_date: "2026-11-09" --- # Twilio vs OneSignal Features and Cost Comparison Last updated November 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TwilioOneSignal2/4 selected [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (566)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) [OneSignal](https://www.capterra.com/p/163452/OneSignal/)[4.7 (108)](https://www.capterra.com/p/163452/OneSignal/reviews/) [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (566)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $0.01 Value-for-Money 4.2 Functionality 4.5 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [566 reviews](#user-reviews) Positive 502 Neutral 29 Negative 35 [## OneSignal](https://www.capterra.com/p/163452/OneSignal/)[4.7 (108)](https://www.capterra.com/p/163452/OneSignal/reviews/) Starting Price $9.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [108 reviews](#user-reviews) Positive 106 Neutral 1 Negative 1 ## Summary * * * Key features rated by users Features selected based on 5,320 reviews from sms marketing software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Feature ratings Mass Texting 4.3 Campaign Scheduling NA Message Personalization 4.4 Contact Management 4.0 2-Way Messaging 4.2 73%Fit Missing features Feature ratings Mass Texting 4.3 Campaign Scheduling 5.0 Message Personalization 4.9 Contact Management 4.7 2-Way Messaging NA User satisfaction User satisfaction 4.4 User reviews[566](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.2 Customer support 4.0 User satisfaction 4.7 User reviews[108](https://www.capterra.com/p/163452/OneSignal/reviews/) Ease of use 4.5 Functionality 4.6 Value for money 4.6 Customer support 4.5 Price starts from Price starts from $0.01Usage Based, Not provided by vendor - Free version - Free trial Price starts from $9Usage Based, Per Month - Free version - Free trial Best for Best for Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries. Best for OneSignal empowers over 2M users at mobile-first companies of all sizes to drive retention and revenue growth through a modern omnichannel customer engagement platform. ## User reviews Pros & cons BB Bonnie B. Digital Systems Manager > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7173962) Muhammed A. Technical Project Manager > "However, our experience with the verification and compliance process was disappointing. Despite submitting the required business..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7187805) Furkan A. Founder > "The API is flexible, the documentation is generally good, and there are enough examples to get an OTP flow working without spending..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7214035) SB Stacey B. CFO > "Hidden process, blocked cancellation, late replies, charged without consent, refused refund." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7196499) SS Shane S. CEO > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103) BW Benedikt W. CEO > "It won't help if you have features if you cannot properly access them due to bugs in the UI." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7213631) DS David S. Vice President > "Twilio is very powerful and allows me to not only send bulk emails but also text." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7074898) SB Stacey B. CFO > "Misleading charges, no clear cancellation option, slow support, and software that doesn’t work." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7196499) VR Verified Reviewer Software Engineer > "Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7082379) LoL Léo L. Management > "The pricing structure can be a little difficult to understand, especially when using multiple services." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7203144) Furkan A. Founder > "For us, this is especially useful when we are building and testing new SaaS ideas quickly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7214035) Muhammed A. Technical Project Manager > "The account verification and compliance process was the most frustrating part of our experience." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7187805) Andrew M. Owner > "An excellent developer platform for telephony communications, cheap and relatively easy to build no-code solutions" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7157141) BB Bonnie B. Digital Systems Manager > "It's also difficult to navigate the backend and find what you're looking for including billing." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7173962) LoL Léo L. Management > "It also offers a wide range of features and integrations." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7203144) Muhammed A. Technical Project Manager > "This significantly delayed our project and made the onboarding process much more difficult than expected." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7187805) WS William S. Director > "Twilio provides API access so you have full control over all your call data" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6850543) Eric T. Director, DX > "When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7086351) Lydia L. Blow Mold Operator > "It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6025564) MF Megan F. Owner Manager > "I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6649987) AS Arjan S. CEO > "The value for money is excellent, especially with the robust features for automating SMS and emails in India." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) EP Emanuele P. Software Engineer > "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415) RA Rahman A. Marketing Specialist > "It’s helped us get to customers more quickly and more directly, especially when email is simply ignored." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6793859) VR Verified Reviewer Backend Developer > "A few parts of the setup were confusing at first, especially while configuring some API settings." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7147106) ZS Zoltan S. Developer > "The cost was very low compared to other options I saw and handled bulk API requests very well" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6625963) SB Stacey B. CFO > "I was billed without consent and couldn’t cancel on the website." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7196499) James C. Director of Digital Marketing > "good platform for mass SMS blasts to reach a wide audience" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) JC Jessica C. Customer service representative > "the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7040475) VR Verified Reviewer Lead Egineer > "SMS sending is easy with multiple numbers with multiple countries" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6685305) MT Mario T. Admin > "They are charging me for services I never used and previously blocked, such as long-distance and regular calls." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) VR Verified Reviewer Outreach Director > "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179) JS Josh S. IT Coordinator > "The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6813991) Nikita V. Marketing Manager CRM > "Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663) JB Justin B. Manager > "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VL Vinicius L. Software Engineer > "Twillio SMS sending stands out for it's efficiency." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6699580) JB Justin B. Manager > "Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VR Verified Reviewer CDO > "I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) JB Justin B. Manager > "The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VR Verified Reviewer Senior Frontend Engineer. > "I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6148613) VR Verified Reviewer CTO > "Overall, it feels more like a developer tax than a reliable communication platform." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) EF Ed F. Owner > "I like that Twillio integrates with my CRM" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704) PG Paul G. Programmer > "Do not use this company for text messaging." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) DB Diana B. Founder > "Everything works together quite nicely, and their pricing is quite good for what you get." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) MO Meghann O. Customer Success Manager > "Overall it feels like we're stuck using them because they integrate and have international numbers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656) Andrew B. Owner/ Operator > "You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185) VR Verified Reviewer CTO > "The worst part of Twilio is its support model." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) AkG Ajay kumar G. Full Stack Developer > "Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6109809) PG Paul G. Programmer > "They wasted two months of development time for our company." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) VR Verified Reviewer VP of Marketing > "Our devs like their clear docs." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) CM Clancy M. CEO > "They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6378498) AG Adarsh G. Analyst > "the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4632940) LC Luke C. CEO > "The Twilio console and services more broadly are highly unreliable." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6751311) Efezino U. Managing Director & Software Developer > "Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4333116) BA Brent A. Lead Developer > "The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6123416) AM Aseel M. Account > "I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) James C. Director of Digital Marketing > "not a ton of support and working with carriers can be tricky" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) Suzi L. Project Manager > "It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697335) JB Justin B. Manager > "This experience makes me question their operational efficiency and customer-centric approach." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) AM Aseel M. Account > "I found many advantages of making voice calls and sending text messages through the application and using them in the performance of..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) Muhammad Aamer K. full stack developer > "so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6090319) VR Verified Reviewer Senior Data Scientist > "What I really like about it is, you can access your MFA from different devices, so for example in case you loose your cell phone, you..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697108) DB Diana B. Founder > "It can be very overwhelming to use if you're not an advanced A2P communications user." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) Ahmed A. Founder, Biomedical Engineer & Data Scientist > "Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4496334) MT Mario T. Admin > "Customer service is terrible; they don't understand that they have a responsibility for the options they give us." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) FM FAUZIA M. Owner > "Easy to integrate with your setup." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914) VR Verified Reviewer COO > "There is no chat support for all customers (you have to pay for this support type in addition to the contracted service)." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) PX Phill X. Personal Trainer > "Great product, I use it to remind clients of appointments, send bulk messages as well as automated reminders to myself." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4351060) GS Gaurav S. Director > "Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6405062) AA Armando A. Marketing Manager > "Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537) VR Verified Reviewer VP of Marketing > "You often feel ripped off, and pay for things you don't need." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) AA Anish A. Software Development Engineer > "We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4752420) AS Arjan S. CEO > "It took some time to fully grasp all the functionalities." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) GD Geoffrey D. CEO > "Sending text messages, automating them with automation tools, getting a new phone number in a few clicks, all this is amazing." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4452142) MA Mohamad A. manager > "charging without providing service , scam" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6710380) Matthew K. Director of IT > "It works well, and is relatively inexpensive." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7018144) EB Ewa B. Marketing Team Lead > "When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6287823) DB Diana B. Founder > "The customer service is fairly good." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) VR Verified Reviewer CDO > "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) NR Nallely R. Data Technologies Martech Product Manager > "Good customer support and highly committed staff" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6795269) VR Verified Reviewer COO > "The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) RB Roberto B. Creator Content > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4775438) GD Geoffrey D. CEO > "UX / UI are terrible, and it looks really technical." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4452142) SS Shane S. CEO > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103) MO Meghann O. Customer Success Manager > "Overall it feels like we're stuck using them because they integrate and have international numbers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656) EF Ed F. Owner > "I like that Twillio integrates with my CRM" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704) VR Verified Reviewer Solutions Manager > "The WA integration was pretty frustrating. " [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4991171) FM FAUZIA M. Owner > "Easy to integrate with your setup." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914) MG Maud G. Digital Marketing & Communications Manager > "The integration function is cumbersome. " [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4163444) GD Geoffrey D. CEO > "Good integration with HighLevel." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4452142) GD Geoffrey D. CEO > "I never saw a more complicated software." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4452142) VR Verified Reviewer Outreach Director > "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179) EP Emanuele P. Software Engineer > "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415) SS Saeed S. Eng > "It is easy to use and simple" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3335757) JB Justin B. Manager > "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VR Verified Reviewer Analyst > "It is easy to install." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3790848) VR Verified Reviewer CTO > "The worst part of Twilio is its support model." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) AM Alok M. Senior Backend Engineer > "Good UI and easy to understand" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3758484) James C. Director of Digital Marketing > "not a ton of support and working with carriers can be tricky" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) [View Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Furkan A. Founder > "Integration is relatively quick, the API and SDK support are reliable, and the dashboard gives us enough visibility into delivery and..." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___7214041) AM Atul M. senior software engineer > "I found that OneSignal’s free tier has limited features, which can be restrictive for growing apps." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6768985) Furkan A. Founder > "There are some limitations once you need more advanced segmentation, automation or higher usage, but for SaaS, web and mobile products it..." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___7214041) LM Lindsey M. Director of Marketing Operations > "The push notification setup was a little clunky." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6769772) AM Andrew M. Owner > "OneSignal is a reliable customer engagement platform that support in-app messages, push notifications and SMS in one central repository." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6780228) JoA João A. Copywriter > "My colleagues from IT also reported quite a few issues with API and setting up the pop-ups for acquiring subscribers to push notifications..." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6398675) Furkan A. Founder > "I also like having segmentation, scheduling and basic analytics in the same place." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___7214041) AH Alexandru H. Android Developer > "I had to implement OneSignal in my app and had a problem; but was only reproducible on my client's phone: I had no way to attach a logger..." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6140539) JG Joy G. Owner and Graphic Designer > "OneSignal makes it easy to reach customers through mobile and web applications that get enhanced via push notifications, live chat, SMS and..." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6794261) JP Julien P. CTO > "The stats are basically useless, you need to track push performance elsewhere" [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6208003) AM Amanda M. Ceo > "I can target specific groups, which helps me send relevant messages to the right audience." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___7052965) JH Janie H. Deputy editor of growth, audience > "Also, I could never maneuver our audience segments to adjust, combine, audit." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6056702) PL Paulina L. Creator > "It’s a great computer program with excellent customer service and innovations that are frequently incorporated into the programming" [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___7068798) DT Daniel T. Director > "This is annoying when you just want a quick message to say something is happening, without having to go in and read it and then delete it." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___4823509) LM Lindsey M. Director of Marketing Operations > "We used OneSignal for push notifications and in-app messaging successfully as a young startup." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6769772) JC Jared C. Marketing Specialist > "On one occasion notifications were delayed, we don't know why, but it has been a great concern for which we have not received a response." [See full review](https://www.capterra.com/p/163452/OneSignal/#GetApp___4980238) ES Elias S. Marketing Coordinator > "I love to have Push notifications, emails and SMS all together." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6879137) AM Anshuman M. Software Developer > "The dashboard is quite complex and on using for the first time, it seemed too complicated for me." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___4766959) VR Verified Reviewer Student and Learner > "It shows me the realtime updates and help me keeping my customers engaged with target devices." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6392682) WA Wasim A. Director > "From starting to till now, the only one things i am worried about the data, like they don't have option to get backup your data in case if..." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___3554939) VR Verified Reviewer DIgital Operations Executive > "Best out there when it comes to cross-platform push modifications, simple and clear UI, easy to redeploy using previews templates and has a..." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6401885) VS Vidi S. Software engineer > "Dashboard can be a bit a bit confusing at the beginning" [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___4861845) SRA Shaikh Rayyan A. Self Employed > "OneSignal's dashboard help us a lot tto keep our users engaged and send them all the updates about our products." [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___6146933) RKV Rahul Kumar V. Senior Officer > "Cost is too high as compared to other similar service providers" [See full review](https://www.capterra.com/p/163452/OneSignal/#Capterra___3466525) [View Reviews](https://www.capterra.com/p/163452/OneSignal/reviews/) ## User interface 4.41 (566) [OneSignal](https://www.capterra.com/p/163452/OneSignal/) 4.69 (108) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 2-Way Messaging 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Twilio 15/50 - 2-Way Messaging - Activity Dashboard - Activity Tracking - AI Copilot - AI SMS - Alerts/Notifications - API - API Integration - Audience Targeting - Automated Responses - Automated Scheduling - Automatic Replies - Automatic URL Shortening - Autonomous Task Execution - Autoresponders - Bulk SMS - Campaign Management - Campaign Planning - Campaign Scheduling - Chat/Messaging - Communication Management - Compliance Management - Consent Management - Contact Database - Contact Management - Cross-system Integration - Customer Segmentation - Customizable Fields - Customizable Templates - Decision Making - Drip Campaigns - Engagement Tracking - Event Triggered Actions - Generative AI - Interaction Tracking - Keyword Tracking - Landing Pages/Web Forms - Link Shortening - Marketing Automation - Mass Texting - Message Personalization - MMS - MMS Marketing - Mobile Alerts - Mobile Coupons - Mobile Keywords - Multi-Campaign - Multi-Language - Multi-step Planning - Natural Language Interaction [See all features](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#features) OneSignal Top features 21/50 - 2-Way Messaging - Activity Dashboard - Activity Tracking - AI Copilot - AI SMS - Alerts/Notifications - API - API Integration - Audience Targeting - Automated Responses - Automated Scheduling - Automatic Replies - Automatic URL Shortening - Autonomous Task Execution - Autoresponders - Bulk SMS - Campaign Management - Campaign Planning - Campaign Scheduling - Chat/Messaging - Communication Management - Compliance Management - Consent Management - Contact Database - Contact Management - Cross-system Integration - Customer Segmentation - Customizable Fields - Customizable Templates - Decision Making - Drip Campaigns - Engagement Tracking - Event Triggered Actions - Generative AI - Interaction Tracking - Keyword Tracking - Landing Pages/Web Forms - Link Shortening - Marketing Automation - Mass Texting - Message Personalization - MMS - MMS Marketing - Mobile Alerts - Mobile Coupons - Mobile Keywords - Multi-Campaign - Multi-Language - Multi-step Planning - Natural Language Interaction [See all features](https://www.capterra.com/p/163452/OneSignal/#features) ### Recognition No recognitions have been awarded to Twilio OneSignal is recognized as a top-rated tool in 1 Capterra Shortlist reports Best Value Customer Engagement Software (2026)  ### Deployment & support Twilio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos OneSignal Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Twilio - By Twilio - Located in United States - Founded in 2008 OneSignal - By OneSignal - Located in United States - Founded in 2015 ## Popular Comparisons [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.41 (566)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [SlickText](https://www.capterra.com/p/155430/SlickText-com/)[4.82 (272)](https://www.capterra.com/p/155430/SlickText-com/reviews/) $0.0079 Price $29/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155430-180158/SlickText-com-vs-Twilio-Communications-Platform) [OneSignal](https://www.capterra.com/p/163452/OneSignal/)[4.69 (108)](https://www.capterra.com/p/163452/OneSignal/reviews/) vs [Braze](https://www.capterra.com/p/155423/Appboy/)[4.70 (168)](https://www.capterra.com/p/155423/Appboy/reviews/) $9/month Price Contact vendor for pricing 4.6 Features 4.6 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/155423-163452/Appboy-vs-OneSignal) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.41 (566)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)[4.47 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) $0.0079 Price $25/month 4.5 Features 4.4 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/145848-180158/Ez-Texting-vs-Twilio-Communications-Platform) 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(134)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) $0.0079 Price $25/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180158-219046/Twilio-Communications-Platform-vs-Squaretalk-Matrix)